Hospitality during the pandemic is a huge challenge with most Hotels opting not to remain open for business. St. James' Court still welcomes guests and does the best it can do in the circumstances. Great rooms, great property, a good level of cleanliness, really comfortable rooms and dedicated staff. I didn't try the FnB but have confidence it would have been great.
Excellent feedback to Mr Gagan Sharma for always taking care of me and my family, world class customer service and comfortable luxury rooms, i have travelled around the world and stayed in many 5/7 Star hotels, but to Feel the Tajness you need to vist & experience yourself, ultimate Royal Experience Flawless customer service & most friendly team, cant wait to for my next visit
This hotel has marvelously thoughtful staff that make the experiences here exceptional. All of the staff were immensely helpful and friendly in every conceivable way from the first moment I arrived until the day I left. I was so pleased with my stay, which occurred during the tier 4 period in London, that I purchased a room for a family member and his guest to celebrate New Year's Eve there. And the staff went above-and-beyond for them as well. I could continue praising the staff and hotel all day. I will stay there whenever I can. I suggest you do the same.
I know the Taj chain from India, where its flagship property in Bombay is a veritable institution in its own right. The Taj’s London property, while not on the same scale and without the same range of facilities as the mother ship, is nonetheless a good base for a comfortable stay in the heart of the city. I stayed there over a long weekend in August, just after the first UK lockdown and the hotel was careful to observe all sanitary protocols. My room was spacious and comfortable, as was my bathroom. The gym was well equipped, though sadly the spa was off limits due to the virus. The service at breakfast was polite and well intentioned, though harried, chaotic and shambolic the first couple of days. It got much better after I pointed this out to a restaurant manager who took great pains to ensure excellent service from then on. The hotel is well located, just a few minutes from Buckingham Palace and Hyde Park, a short stroll away from Mayfair, St. James and Knightsbridge. …
Because of lockdown the hotel was only running at a basic level. However the staff were so very obliging and helpful. The room was on a corner overlooking the courtyard. I would imagine in the summer this must be a wonderful place to sit and drink. The hotel is an unusual design, spread across a number of buildings. Unique as with all the Taj hotels. Would recommend.
"Try and get a courtyard view - just beautiful"Read full review
"Asked for interior room, high floor. Very quiet, gave good sleep."Read full review
"Wasn't happy with my original room, but got immediately replaced with a fantastic room. Staff were very accommodating. "Read full review
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