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What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
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What you can expect during your stay
- All linens sanitised in high-temperature wash
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitiser available to guests & staff
- Stay-at-home policy for staff with symptoms
- Regularly sanitised high-traffic areas
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Updated 04/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 04/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#65 of 1,196 hotels in London
Location
Cleanliness
Service
Value
Travellers' Choice
Everyone needs a place to lay their weary head. For travellers visiting London, Park Grand London Lancaster Gate is an excellent choice for rest and rejuvenation. Well-known for its family-friendly environment and proximity to great restaurants and attractions, Park Grand London Lancaster Gate makes it easy to enjoy the best of London.
Park Grand London Lancaster Gate offers guests an array of room amenities including a flat screen TV, a minibar, and air conditioning, and getting online is possible, as free wifi is available.
The hotel offers 24 hour front desk, room service, and a concierge, to make your visit even more pleasant. The property also features breakfast.
For those interested in checking out popular landmarks while visiting London, Park Grand London Lancaster Gate is located a short distance from Buckingham Palace (1.9 mi) and Piccadilly Circus (2.0 mi).
If you’re looking for an Asian restaurant, consider a visit to Dishoom Covent Garden, StreetXO, or Sexy Fish, which are all conveniently located a short distance from Hyde Park Premier London Paddington Hotel.
During your visit, be sure to check out popular attractions like Natural History Museum (1.2 mi), Harrods (1.2 mi), and V&A - Victoria and Albert Museum (1.2 mi), which are all within walking distance of the hotel.
Whether you’re travelling for business, pleasure or both, Park Grand London Lancaster Gate is sure to make your visit to London one worth remembering.
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Property amenities
Free High Speed Internet (WiFi)
Bar / lounge
Car hire
24-hour security
Baggage storage
24-hour check-in
24-hour front desk
Dry cleaning
Wifi
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Special diet menus
Taxi service
Concierge
Newspaper
Non-smoking hotel
Express check-in / check-out
Laundry service
Ironing service
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Room features
Blackout curtains
Air conditioning
Housekeeping
Room service
Safe
Microwave
Minibar
Flatscreen TV
Iron
Wake-up service / alarm clock
Refrigerator
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Room types
Non-smoking rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Value
Charming
Languages Spoken
English, French, Russian, Spanish and 5 more
Location
Full view
100Great for walkers
Grade: 100 out of 100
146Restaurantswithin 0.5 km
19Attractionswithin 0.5 km
Contact
14 - 16 Craven Hill Lancaster Gate, London W2 3DU England
Getting there
Lancaster GateUnderground5 min
PaddingtonUnderground6 min
3478Reviews99Q+A100Room tips
Reviews
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Having an Indian afternoon tea was something different to try and we are so pleased we did. The sandwiches were very fresh and the fillings all had just a hint of spice. From the expected Coronation Chicken to the unexpected Potato and Green Chutney. Then a chicken wrap that was spicy and warm. Followed by Indian nibbles by way of samosas and pakoras and Indian desserts. All washed down with bubbles. Our waiter was attentive but not overly so. We will definitely be back.
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Date of stay: August 2022
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Vinayak Girgune, General Manager at Park Grand London Lancaster Gate
Responded yesterday
Dear Sheavesy, Thank you soo much for having shared this wonderful detailed review from your recent visit for The Indian Afternoon Tea at The Park Grand London Lancaster Gate. Your kind words are much appreciated; it is a great motivation for the entire team to receive such a positive feedback. We shall be hoping to see you very soon for another Fabulous Afternoon Tea !! Kind Regards, Vinayak Girgune.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Park Grand London Lancaster Gate was perfect. Club room was good size with all the amenities. Room was spotless, customer service was outstanding. Breakfast was plentiful and wonderful variety. Very accommodating hotel.
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Review collected in partnership with this hotel
Date of stay: July 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Vinayak Girgune, General Manager at Park Grand London Lancaster Gate
Responded yesterday
Dear Mbialorucki, Thank you for having taken the time to complete a review following your recent stay with us. We are extremely delighted to note that you found the hotel in general very accommodating. I am pleased to see that your lasting impression is a positive one and hope to have the pleasure of welcoming you back at the Park Grand Lancaster Gate hotel the next time your travels take you to London. Kind Regards, Vinayak Girgune.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We have been there for an afternoon tea. Even though we messed up the reservation they have been so helpful to find a solution for us. The afternoon tea was lovely. Absolutely lovely. The different food offered was tasteful. The service was nice.
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Date of stay: August 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Vinayak Girgune, General Manager at Park Grand London Lancaster Gate
Responded 2 days ago
Dear 2014happytraveler28, Thank you very much for your candid review of your recent visit for Afternoon Tea at Park Grand London Lancaster Gate Hotel. We are delighted to read that you found the hotel experience to be great and very much appreciate you mentioning our fantastic team. Providing our guests with the best possible hospitality and service has always been our mission. It would be such a pleasure to personally welcome you back to our hotel and make your next Afternoon tea even more rewarding. Kind Regards, Vinayak Girgune.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
My daughter and I recently visited the Park Grand Hotel for an afternoon tea with prosecco and had a lovely experience. The food was lovely and the staff were very attentive, nothing was too much trouble and in my opinion this really made our experience stand out from other hotels we have visited. We had a very enjoyable time and will definitely return.
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Date of stay: August 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Vinayak Girgune, General Manager at Park Grand London Lancaster Gate
Responded 2 days ago
Dear Guest, Thank you very much for taking the time to write such a lovely review. We are very happy that you enjoyed your Afternoon Tea with us at Park Grand London Lancaster Gate Hotel. I will pass on your sweet comments to the staff. We very much look forward to welcoming you back in the near future. Kind Regards, Vinayak Girgune.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Very impressed with this hotel. Customer service was top marks. Warm welcome and staff very friendly. We stayed only for one night in a 3 persons accommodation . Plenty of room for the 3 of us. Accommodation clean. Bathroom with shower and freshly washed towels . Beds were comfortable so slept well and with the hot weather a welcome air con . It was a treat for my nieces birthday and knowing this she received a bottle of Prosecco and chocolates on arrival . The breakfast was very good , full breakfast and continental was offered . Wouldn’t hesitate to return and after seeing the afternoon teas being served on leaving we will be back to sample that too. Well done.
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Date of stay: August 2022
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Vinayak Girgune, General Manager at Park Grand London Lancaster Gate
Responded 2 days ago
Dear GinapP6724ER, It is an absolute pleasure to read your amazing feedback regarding our service and location of the hotel which were the main highlights of your visit. It was such a treat for us to have you staying here and I am thrilled that you found everything to your liking. Moreover, your constructive feedback is very welcome as we consider there is always room for improvement. We hope to get the opportunity to welcome you back and host you again and provide you with the most enjoyable experience. Kind Regards, Vinayak Girgune.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Enjoyed a wonderful afternoon tea at this hotel. The staff were all so friendly, the food was so delicious and fresh and the atmosphere great. They even brought out a surprise cake for my boyfriend for his birthday. I would definitely return.
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Date of stay: August 2022
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Vinayak Girgune, General Manager at Park Grand London Lancaster Gate
Responded 2 days ago
Dear JennieKeetch, Thank you for sharing your feedback following your recent Afternoon Tea experience with us. I am excited to hear that you had a faultless experience! We strive to provide a 5 star rated customer experience’ and it seems as though this has succeeded with your visit. I am absolutely delighted to see that our team was able to provide you a pleasant impression. We hope to have the pleasure to welcome you back with us for another Afternoon Tea Experience on your next visit to London! Kind Regards, Vinayak Girgune.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Fabulous afternoon tea - friendly staff especially Uzma - scones are amazing & chocolate mousse pretty good too, great value for money, enjoyed exploring the area around the hotel as well Would recommend defiantly - easy to use the Wowcher also
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Date of stay: August 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Vinayak Girgune, General Manager at Park Grand London Lancaster Gate
Responded 2 days ago
Dear jackluhg, Thank you soo much for having shared this beautiful review following your recent visit to us at Park Grand London Lancaster Gate for Afternoon Tea. I am very thrilled to learn that the staff gave their best especially Uzma to make your afternoon amazing. The entire team and I are very happy to see the lovely review. I am very much looking forward to welcome you back to us in not too distant future. Kind Regards, Vinayak Girgune.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The presentation was spot on. The sandwiches, scones and cakes were delicious and the prosecco was faultless. The waiters were forever helpful polite and considerate. All in all a smashing afternoon!!!
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Date of stay: August 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Vinayak Girgune, General Manager at Park Grand London Lancaster Gate
Responded 1 week ago
Dear TMaslin, Thank you very much for having taken some of your precious time to share this fabulous review following your recent visit for Afternoon Tea with us. I am absolutely thrilled to see that you had such a wonderful experience, and rest assured your kind words have been shared and celebrated with the entire team. I hope to have the pleasure of welcoming you back in the not too distant future, and in the meantime, wish you well. Kind Regards, Vinayak Girgune.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Stayed here for 5 nights The staff on arrival where so lovely and helpful Aerfan helped us with our luggage and Zebbe was so helpful when I asked for my sister to have a room with a window ,we had little chocolates on the pillow and a pen ,in the morning there was always free pastries 🍰n🍰and coffee ☕️☕️down stairs, the room had everything you needed and great beds slept like a log.❤️❤️❤️ The staff went out there way to provide everything and anything you needed.10/10 for service and hospitality. I Would Highly recommend staying here you have a 5min walk to Paddington Station and just up the road thete is a fantastic restaurant Bizzarro.and Lemaenas cafe just around the corner on craven st. I would definitely stay here again.
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Date of stay: August 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Vinayak Girgune, General Manager at Park Grand London Lancaster Gate
Responded 1 week ago
Dear 956caroliney, On behalf of the entire Park Grand London Lancaster Gate team, thank you ever so much for having shared this lovely review following your recent stay with us. I am absolutely delighted to see that our hotel and team was able to provide you a pleasant safe stay and ultimately lasting positive impression. It is nice to know that you appreciate our welcoming and friendly staff in particular, Irfan and Seby. We are extremely delighted to note the location has been ideal for your travel plans and you had found the hotel in general very accommodating. I hope to have the pleasure of welcoming you back personally in the not too distant future. Kind Regards, Vinayak Girgune.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We chose this hotel as it was close to Hyde park and we were going to see Adele. We arrived late on a Friday night to check in and the staff were friendly and checked us in quickly. Our room was downstairs- it was an unusual set up! There’s a door in the side of a staircase which led straight down into some steep steps. There were a number of rooms down there but it felt a little dark and out the way. The room was lovely. Clean, modern and the bathroom was great too. However when we woke up on the Saturday morning there was a strong smell of smoke and people talking loudly next to a window in the room. It turns out we were next to the maintenance area. My husband went to speak to the staff at reception to ask if we could move rooms but there were none available. They said they’d talk to the maintenance people about this issue and offered us complimentary breakfast for the 2 mornings. We went that morning for breakfast and although there were a number of tables free the staff were extremely busy and it took a good 15 minutes to get seated. The breakfast was nice. The following morning the same thing happened with people outside the window of the room talking extremely loudly again and making lots of noise which woke us. So we decided to pack and leave then which was a shame. We did inform the staff at reception again but they weren’t so bothered this time and just stated that we’d been offered breakfast because of this issue. The hotel is in a good, convenient location and the rooms are nice and modern. There were complimentary pastries, cakes and drinks in the reception area throughout the day which was also nice. We may stay again in the future but would request not to have a room in the basement!…
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Date of stay: July 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Vinayak Girgune, General Manager at Park Grand London Lancaster Gate
Responded 1 week ago
Dear Discover30681610459, Thank you very much for taking the time to share your experience with us. I am glad to learn that you enjoyed our brilliant location. I am extremely sorry to hear about your overall experience with us and am very disappointed we have created such a memory for you. Your comments shall be immediately brought on board for an investigation. However, I was concerned to read that your room was not up to your expectations on this occasion. Please be aware that we do have a variety of room types and sizes to fulfil all our guests travel preferences. We hope to get the chance to welcome you back and host you again therefore we can provide you with an even more enjoyable experience. Kind Regards, Vinayak Girgune.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
$184 - $282 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hyde park premier london paddington hotel london, hyde park premier hotel london, shaftesbury paddington
FORMERLY KNOWN AS
Hyde Park Premier London Paddington
LOCATION
United KingdomEnglandLondon
NUMBER OF ROOMS
64
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Claim Your Listing Frequently Asked Questions about Park Grand London Lancaster Gate
Which popular attractions are close to Park Grand London Lancaster Gate?
Nearby attractions include The Magic Hour (0.5 km), Italian Gardens (0.4 km), and The Swan (0.4 km).
What are some of the property amenities at Park Grand London Lancaster Gate?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Park Grand London Lancaster Gate?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Park Grand London Lancaster Gate?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
What are some restaurants close to Park Grand London Lancaster Gate?
Conveniently located restaurants include Bel Canto Restaurant, Bella Italia, and Nipa Thai Restaurant.
Are any cleaning services offered at Park Grand London Lancaster Gate?
Yes, dry cleaning and laundry service are offered to guests.
Which languages are spoken by the staff at Park Grand London Lancaster Gate?
The staff speaks multiple languages, including English, Spanish, French, German, Italian, Russian, and Hindi.
Are there any historical sites close to Park Grand London Lancaster Gate?
Many travellers enjoy visiting Churchill War Rooms (3.7 km), Tower of London (7.2 km), and Houses of Parliament (4.1 km).
Is Park Grand London Lancaster Gate accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.