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St. Ermin's Hotel, Autograph Collection

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#76 of 1,089 Hotels in London
Certificate of Excellence
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1 room 2 adults 0 children
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5,353 Reviews from our TripAdvisor Community

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Showing 4,658: English reviews
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Santa Rosa, California
Reviewed 2 days ago NEW

I’ve stayed at almost all Marriotts in London over the decades and decided to give St. Ermin’s a try. The pictures were so nice, and the location excellent. This older building looks exactly like the kind of solid 4 star you’d want to stay at in London, and a short walk to Westminster is hard to beat. And during our...

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Helpful?
1Thank AlasCon
Providence, Rhode Island
Reviewed 3 days ago NEW

My husband and I spent 3 nights at the St. Ermin's hotel in February. It is a lovely hotel, with very helpful and pleasant staff. Our room was very nice, big enough, very comfortable bed, great bathroom/shower, and coffee/tea service in the room. It is in a wonderful location in terms of walking to some of the major sights: Westminster...

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1Thank jwc2469
StErmins, General Manager at St. Ermin's Hotel, Autograph Collection, responded to this review

Hi There, Thank you so much for recommending us. I can tell from your comments that you had the most wonderful time here and I am delighted we could look after you both. Hope to see you again soon. Warm regards Douglas Douglas McHugh General Manager

San Antonio, Texas
Reviewed 4 days ago NEWvia mobile

This is a fantastic hotel. Its tucked away so you're not bothered traffic. Its also right around the corner from St James Park underground station and less than a mile from many of the major attractions (Westminster Abbey, Buckingham palace etc). The staff were professional and courteous. The rooms are quite comfortable. I would definitely stay here again.

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2Thank willlbrown
StErmins, General Manager at St. Ermin's Hotel, Autograph Collection, responded to this review

Hi There, Thank you for saying we are fantastic, we think you are too! Delighted you had such a great time and found our location ideal for visiting all the main attractions. See you next time you are in London. Warm regards Douglas Douglas McHugh General Manager

South Lake Tahoe, California
Reviewed 5 days ago NEW

This is a great hotel is you're all about cozy, comfort, and location. You are about 10 mins to Buckingham Palace, Big Ben, and 15 to the eye. The staff was happy to help with anything and asked daily what they could help with. The dinner wasn't our fav but they do make some great martinis at night. The rooms...

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1Thank Tiffany M
StErmins, General Manager at St. Ermin's Hotel, Autograph Collection, responded to this review

Hi Tiffany, I am over the moon to read that you joined my bar team for drinks, they would have loved making martinis for you. The Caxton Bar is a really cozy area where you can enjoy watching the world go by. Thank you for saying you would return here for Thanksgiving, I know this is a very special time...

McKinney, Texas
Reviewed 6 days ago NEWvia mobile

I stayed at the St. Ermin's for 5 nights. I've stayed in a lot of hotels all over the world and this by far had the worst service I've ever received. I checked in and was initially given a room that had another person staying there. Super horrible error as that was a major security issue and luckily I wasn't...

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Thank Stacy H
StErmins, General Manager at St. Ermin's Hotel, Autograph Collection, responded to this review

Hi Stacy, I was very disappointed to read your review this morning. Having tried to investigate this further I cannot find any reported issues on my Duty Managers reports, so unfortunately, I am unable to comment on this occasion. I can confirm that the work being carried out near to us ends at 5pm every day, so unsure where you...

NY
Reviewed 6 days ago NEW

I travelled last week to St. Ermins for a girls mother and daughter trip. Prior to our arrival I have communication with concierge staff Mario. Mario was extremely helpful and accommodating as I planned my trip. He was arranged for Balloons to be purchased and placed in our room for my daughter's birthday and provided me with a set up...

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1Thank myspecialks
StErmins, General Manager at St. Ermin's Hotel, Autograph Collection, responded to this review

Hi There, I think that is the most wonderful thing I have read "Made me fall in LOVE with London", thank you. Mario is a truly wonderful person and a great asset to the hotel, thank you for mentioning him and I will ensure that he is recognised for this. It's great that you could join us for wine hour...

Civitella di Romagna, Italy
Reviewed 6 days ago NEW

I stayed in this hotel for the first time in February. I was travelling alone so I didn't need a large room but I must admit, the one I had was very small. I could barely get around the bed but I won't complain as the room was very clean, comfortable and stylishly furnished. The good quality cotton linens helped...

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Thank Civ26
StErmins, General Manager at St. Ermin's Hotel, Autograph Collection, responded to this review

Hi There, Thanks for mentioning our English charm, we certainly have bundles of that to offer! I note that you wished your room had a normal shower, we do have some rooms that have a bath tub with shower over the tub which you would probably prefer, so please do ask when you next return and we can try our...

Miami, Florida
Reviewed 6 days ago NEW

My wife and I stayed at this hotel around the end of January. We really liked this hotel, because of the great service they're provide. It also has are ally nice decor, and an excellent location. The hotel Is very close to the metro, not even a block. It was very easy to take the metro from the airport to...

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2Thank Andres B
StErmins, General Manager at St. Ermin's Hotel, Autograph Collection, responded to this review

Hi Andres, Delighted that you and your wife had such a great stay with us. I see you mastered the underground and managed to travel to everywhere you needed for your sightseeing trips. You are right the journey for Heathrow is very easy from St. Ermin's as only one change. We can't wait to welcome you back in the future....

Carlsbad, California
Reviewed 1 week ago

Nice and clean room with a view, they have the best breakfast. My complain was very loud during the day.The employees banging the door while we were taking a nap. We talked to the manager and they did not do anything about it. But overall we had a great time seeing Great Britain.

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Thank Pinay P
Minneapolis, Minnesota
Reviewed 1 week ago via mobile

Staying at St. Ermin's was such a treat. The history, location and beauty of this lovely hotel is perfect. High tea on my birthday was delightful, the concierge articulate and helpful. But the very best part was looking forward to my coffee and breakfast with our waitress Roberta Volpe. She is simply the best. After our first day we requested...

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Thank alieclaire
StErmins, General Manager at St. Ermin's Hotel, Autograph Collection, responded to this review

Hi There, Once again, we would like to wish you a very Happy Birthday. I am delighted you were able to take afternoon tea with us for this special occasion. Thank you for mentioning Roberta, she is a truly lovely lady and full of happiness. Of great value to St. Ermin's. I will ensure that she is recognised for this....

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Staying in Westminster

Neighbourhood Profile
Westminster
If you only had an afternoon to experience London on a grand scale, Westminster would be a wise place to start. The ornate Houses of Parliament and Westminster Abbey sit adjacent at a corner of Parliament Square, and a short stroll along The Mall leads to Buckingham Palace. Trafalgar Square and Nelson's Column are just up the road as well. As captivating as the architecture is, the wonders of Mother Nature are highlights of the area too. St James's Park (arguably London's loveliest), the expansive Green Park, and pedestrian friendly tree lined paths along the river showcase the exquisite manicure provided by English gardeners. Just beyond the landmarks and the gorgeous outdoor spaces, quiet residential squares and age old local pubs offer a more subdued take on this global seat of power in the heart of London.
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Amenities

Highlights
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
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About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Paid Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
St. Ermin's Hotel re-opened its doors in April 2011, following a dramatic £30 million refurbishment. Nestled in the heart of London, this four star deluxe hotel is at the center of the city's vibrant business, leisure and government landmarks. St James’s Park, Parliament Square, the London Eye, Westminster Abbey, Houses of Parliament, and Queen Elizabeth II Conference Centre are all just minutes away. ... more   less 

Additional Information about St. Ermin's Hotel, Autograph Collection

Address: 2 Caxton Street | Westminster, London SW1H 0QW, England
Region: United Kingdom > England > London > Westminster
Price Range: ₹ 17,359 - ₹ 37,010 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — St. Ermin's Hotel, Autograph Collection 4*
Number of rooms: 285
Reservation Options:
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Also Known As:
Jolly St Ermins Hotel
Jolly St Ermins London
Hotel Style:
#34 Family Hotel in London
#52 Romantic Hotel in London
#56 Business Hotel in London
#70 Luxury Hotel in London
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Questions & Answers

Here's what travellers have asked, with answers from St. Ermin's Hotel, Autograph Collection staff and other travellers.
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Questions? Get answers from St. Ermin's Hotel, Autograph Collection staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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