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Sofitel London St James

SofitelUS$ 645*
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#25 of 1,064 Hotels in London
Certificate of Excellence
04/06/2017 05/06/2017
1 room 2 adults 0 children
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Sofitel London St James
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3,876 Reviews from our TripAdvisor Community

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There are newer reviews for Sofitel London St James
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Showing 2,621: English reviews
Suffolk
Reviewed 24 December 2012

Service has improved greatly here, particularly in the bar where it was rather off-hand. Reception and Hall Porter staff are superb. Restaurant is good, but you need to work hard to be shown the full range of menus. And why serve Scottish beef when the finest beef in the world is available just up the road in East Anglia? Overall...

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Helpful?
Thank ManInSeat42
Denis_Dupart, General Manager at Sofitel London St James, responded to this review

I am truly glad to hear that you have enjoyed so much your stay at Sofitel London St James. We try our utmost to indulge our guests and to provide them with our undivided attention. We look forward to welcoming you back. Au revoir, Denis

MANCHESTER
Reviewed 22 December 2012

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Helpful?
1Thank BLITZNBOBS
Denis_Dupart, General Manager at Sofitel London St James, responded to this review

Antwerpen
Reviewed 21 December 2012

Having stayed at many hotels in London over the years I can honestly say Sofitel St. James more than deserves its 5 star rating. A hotel where you actually feel a guest, are treated like a guest and where all the staff (from doorman, reception to housekeeping) are friendly and professional in every respect. The rooms are stylish, comfortable and...

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Helpful?
2Thank helena_rich
Denis_Dupart, General Manager at Sofitel London St James, responded to this review

The team and I felt very proud while reading your extremely positive feedback. We were truly glad to provide you with our high level of services. We love to indulge all of our guests and we do it in a genuine way. I am glad to hear that once again Sofitel Luxury Hotels has achieved its goal in taking you...

Reviewed 19 December 2012

I had an amazing time at this fine hotel. I will definitely stay there again. It has the best restaurant with the friendliest staff I have met in a long time. The concierge at this hotel is amazing. Some of the ladies at reception can be a little friendlier though!

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Helpful?
2Thank TebogoRamatjie
Denis_Dupart, General Manager at Sofitel London St James, responded to this review

We were thrilled by your feedback and the team and I thank you for that. We truly felt proud of ourselves in hearing that we have provided you with an amazing service. Thank you so much! Indeed our Concierge are a true asset to the hotel. We look forward to your next visit. A bientôt, Denis

A TripAdvisor Member
Southampton, United Kingdom
1 review
1 helpful vote
Reviewed 18 December 2012

This was my second stay at the Sofitel London St James ('Classic Room' this time, 'Superior Room' last time). Although the 'Classic Room' is the lowest class of room at this hotel, I found it to be comfortable, clean and welcoming. The staff are generally eager to please and do a good job. The breakfast was one of the best...

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Helpful?
1Thank A TripAdvisor Member
Denis_Dupart, General Manager at Sofitel London St James, responded to this review

I am really glad to hear that your second stay was quite enjoyable at Sofitel London St James. The Executive Chef and I felt truly proud when reading your feedback about the "best breakfast you have ever had in a hotel". I will obviously pass your positive impressions on to my whole team. We look forward to your third stay...

Oslo, Norway
Reviewed 17 December 2012

This is an excellent hotel, great location, wonderful beds and warm and friendly staff. The breakfast is also very good, served in the beautiful restaurant. I have used this hotel on for business, but I would be more than happy to bring my family here! Cathrine, Oslo, Norway

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1Thank Cathrine M
Denis_Dupart, General Manager at Sofitel London St James, responded to this review

I thank you for praising Sofitel London St James! It is always a pleasure to hear how happy are our guests when they stay with us. We put a lot into satisfying all of our guests and we do it in a genuine way. We then look forward to welcoming you together with your family. Au revoir, Denis

Reviewed 16 December 2012

Without doubt the worst hotel I have stayed in for several years. I travel the world almost constantly and this hotel is spectacularly over priced with rude and ineffective staff. I am paying £400 per night and this morning had to wait 25 mins for a table for breakfast as the restaurant is too small to house all the guests....

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Helpful?
5Thank mcc1968
Denis_Dupart, General Manager at Sofitel London St James, responded to this review

I thank you for your feedback and am truly sorry to hear about the inconvenience caused with our slow service for breakfast. Please allow me to express my sincerest apologies for the challenge you have experienced as this does not reflect at all our normal standards of service. I will obviously review this issue with the restaurant manager in order...

Mountain View, California
Reviewed 14 December 2012

It is definitely an excellent place to stay, with a great level of service. An magnificent building worthy of the 5-star hotel, an accommodating and caring staff but clearly discreet enough to let you enjoy the moment your way. Don't get confused though when every staff member you meet actually welcomes you with a proper French 'Bonjour', you are definitely...

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2Thank GVendryes
Denis_Dupart, General Manager at Sofitel London St James, responded to this review

I really enjoyed reading your positive feedback regarding our high standards of service and I thank you for that. I am truly glad to hear that we carry on providing the high level of service specific to the brand Sofitel. Thank you also for warmly recommending breakfast at our restaurant The Balcon. Did you try having lunch or dinner? Next...

Jeddah, Saudi Arabia
Reviewed 13 December 2012 via mobile

If you want to stay very central in London in hotel with great service and cozy rooms, Sofitel is a good option. Nicely decorated and pleasent atmosphere and rooms have what you need, but fairly small. There is a small but acceptable gym and a nice breakfast is served in stylish grand restaurant! Our compliments to the staff, that are...

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Helpful?
1Thank AlethaandOle
Denis_Dupart, General Manager at Sofitel London St James, responded to this review

Indeed our central location is perfectly convenient for leisure as well as business purposes. I will pass your praise on to my whole team regarding our high level of service as it will serve as an encouragement to keep on providing those standards. A bientôt, Corinne

Reviewed 13 December 2012 via mobile

Excellent hotel in very handy location. First class staff and service. My room was spotless, bed comfortable, everything working, what more can you ask for? I am returning to London in the new year and this hotel will definitely be my too choice. Oh and a fab selection of wine!

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Thank TravellerKate1
Denis_Dupart, General Manager at Sofitel London St James, responded to this review

Thank you for pointing out so many positive aspects of Sofitel London St James. We then look forward to welcoming you back for New Year's Eve! A bientôt, Denis

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04/06/2017 05/06/2017
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Staying in St. James's

Neighbourhood Profile
St. James's
Perennially fashionable since the days of Henry VIII, the aristocratic “Clubland” of St James's is a premier destination for high end craft and bespoke design. Here you’ll lose count of the Royal Warrants (which indicate that the Royal Family patronizes the establishment) seen in shop front windows, even during a short stroll to bordering Green Park or St James’s Park. With the brightly lit and constantly buzzing junction of Piccadilly Circus at its northeast corner and none of Central London too far away, this is an surprisingly central and accessible part of town, especially given its prosperous demeanor.
Explore this neighbourhood

Amenities

Highlights
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
The Rose Lounge
The Rose Lounge
Cuisines: British, French, International
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Paid Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Airport Transportation
  • Babysitting
Official Description (provided by the hotel)
Sofitel London St James lies discreetly at the very heart of London. Created in a magnificent grade II listed building, the 183-room hotel boasts accommodation to suit every taste. The hotel features a restaurant, "The Balcon," an elegant cocktail bar, the St James Bar and a chic yet cosy Rose Lounge, ideal for afternoon tea. The hotel is the perfect place to unwind with So FIT, a gym and relaxation space, and a luxurious spa, So SPA. ... more   less 

Additional Information about Sofitel London St James

Address: 6 Waterloo Place, London SW1Y 4AN, England
Region: United Kingdom > England > London > St. James's
Price Range: ₹ 22,548 - ₹ 49,808 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sofitel London St James 5*
Number of rooms: 183
Reservation Options:
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Also Known As:
Sofitel St James London Hotel London
Accor St James London
Sofitel London
London Sofitel St James
Hotel Style:
#11 Family Hotel in London
#13 Spa Hotel in London
#16 Business Hotel in London
#21 Romantic Hotel in London
#25 Luxury Hotel in London
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Questions & Answers

Here's what travellers have asked, with answers from Sofitel London St James staff and other travellers.
26 questions
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Questions? Get answers from Sofitel London St James staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Try the 5th floor, very quiet”
jsummerall, 18 May 2017 | Read review
“Rooms facing the square have a nicer outlook, but all rooms I would think are quiet”
H7675XNdavids, 12 May 2017 | Read review
“I like a room closer to the elevators.”
imadnsh, 12 May 2017 | Read review
“Room facing Regent St and Pall Mall was excellent in terms of view, natural light, ambience”
khardy478, 10 May 2017 | Read review
“The standard room was perfect and very cosy, we where on the fourth floor, which was very calm.”
GKD64, 10 May 2017 | Read review
5 of 5
Sofitel
US$ 645* /night
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Expedia.comUS$ 644
Hotels.comUS$ 644
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Prices are for 1 room, 2 adults
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