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25/12/2017 26/12/2017
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    Mercure London Kensington

    1A Lexham Gardens | Kensington, London W8 5JJ, England
    011 44 20 7244 2400
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    25/12/2017 26/12/2017
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    US$ 164
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    Traveller (271)
    Room & Suite (236)
    Dining (44)
    Overview
    • Excellent23%
    • Very good43%
    • Average20%
    • Poor9%
    • Terrible5%
    Travellers talk about
    “privilege room” (14 reviews)
    “earls court” (50 reviews)
    “cromwell road” (30 reviews)
    Free Wifi
    Breakfast Buffet
    Air Conditioning
    Non-Smoking Hotel
    Restaurant
    Room Service
    Bar/Lounge
    Multilingual Staff
    Wheelchair Access
    Meeting Rooms
    Dry Cleaning
    Housekeeping
    Self-Serve Laundry
    4.0 Star Hotel
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    Rooms
    25 Dec26 Dec
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    1 room, 2 adults, 0 children
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    Write a Review
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    Reviews (1,585)
    There are newer reviews for Mercure London Kensington
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    21 - 25 of 1,085 reviews

    Reviewed 30 September 2017

    I expected much more from a 4 star hotel, Room was very small, no space really to open my suitcase, the location is noisy, staff though was friendly and that was the only point above average in this hotel I regret I did not stay...More

    Review collected in partnership with Accorhotels.com
    Thank dimitriosf2017
    Response from Victoria C, Manager at Mercure London KensingtonResponded 8 October 2017

    Thank you for your comments, our 4-star hotel offers an unbeatable combination of contemporary design, comfort and convenience for your stay. The hotel also has very good access to public transport and proximity to top tourist sites and exhibition centres. Your feedback on the room...More

    Reviewed 29 September 2017 via mobile

    Stayed here on 27th Sep, and although the staff are friendly the room I had was so small that I had to turn sideways to get past the bed to hang my clothes. I'm not fat but I could not sit on the toilet as...More

    Thank Colin N
    Response from Victoria C, Manager at Mercure London KensingtonResponded 1 October 2017

    We always strive to go the extra mile to ensure our guests are happy, I am truly disappointed to read your negative feedback, I can assure you this is certainly not our intention. We take great pride in ensuring every guest leaves feeling bestowed with...More

    Reviewed 27 September 2017 via mobile

    Great location for our visit to Albert Hall and V&A museum. Lovely room , very clean and bed was so comfortable.. slept better than at home. Staff were courteous and helpful. Good choice of bars and restaurants nearby.More

    Thank jools0121
    Response from Victoria C, Manager at Mercure London KensingtonResponded 29 September 2017

    Thank you for your excellent comments, thank you for taking your precious time to review your recent stay. It is a pleasure to hear you found the room lovely, clean and the bed comfortable. The Mercure London Kensington sits in one of the most sought-after...More

    Reviewed 26 September 2017

    Check in was rude, very slow and they tried to charge us the wrong amount. They then tried to offer us a meal as apology even though we said we were in a hurry to go out because of their delays. Unbelievably poor.More

    Review collected in partnership with Accorhotels.com
    1  Thank Charmingcouple1279
    Response from Victoria C, Manager at Mercure London KensingtonResponded 8 October 2017

    Thank you for sharing your feedback with us. Your comments on the rude, slow check in is very well received. I can assure you we appreciate all feedback in order to constantly improve. We go to extensive lengths to ensure all guests have a positive...More

    Reviewed 23 September 2017

    We were in London for the Hyde Park radio 2 concert on 10 September so were really excited to be in town. However, our first hotel was terrible,(look at our previous review and avoid..) so we checked out and had the challenge of finding another...More

    Thank Williamkidd
    Response from Victoria C, Manager at Mercure London KensingtonResponded 25 September 2017

    Thank you for taking your precious time to review your stay at Mercure London Kensington. Our location is fantastic for exploring the great City of London, visiting the sights, attractions and shopping district of the local neighbourhood Kensington and Chelsea. We strive to ensure all...More

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    About
    Amenities
    • Top amenities
    • Room Service
    • Bar/Lounge
    • Free High Speed Internet ( WiFi )
    • Restaurant
    • Hotel Amenities
    • Room Service
    • Meeting Rooms
    • Laundry Service
    • Multilingual Staff
    • Dry Cleaning
    • Self-Serve Laundry
    • Room amenities
    • Air Conditioning
    • Things to do
    • Bar/Lounge
    • Restaurant
    Details
    • Price range
    • US$ 115 - US$ 277 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #340 Family Hotel in London
    • #347 Business Hotel in London
    • #367 Luxury Hotel in London
    • Room types
    • Non-Smoking Rooms
    • Number of rooms
    • 82
    • Reservation Options
    • TripAdvisor is proud to partner with Hotels.com, Ctrip TA, Booking.com, Hotwire, Agoda, Priceline, getaroom.com, TripOnline SA and HotelQuickly so you can book your Mercure London Kensington reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • United Kingdom >
    • England >
    • London >
    • South Kensington / Kensington and Hyde Park / Paddington / Maida Vale
    • Also Known As
    • Mercure London Kensington Hotel London
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    Traveller (271)
    Room & Suite (236)
    Dining (44)
    Hotel & Grounds (192)
    Bathroom (41)
    Business Centre & Event Rooms (10)
    Nearby
    South Kensington
    With its ivied mews, row upon row of Poppins-esque
    white washed mansions, and placid garden squares, it's
    easy to see the charms of South Kensington. And with
    superb access to Hyde Park, Holland Park and
    Kensington Gardens, as well as the largely
    child-friendly and mostly free Museum Quarter (not to
    mention more major attractions like Royal Albert Hall)
    such charms are easy to make the most of. As welcoming
    ...More
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    Ask a question
    Questions & Answers
    dunkleys2016
    16 November 2017|
    AnswerShow all 3 answers
    Response from MaryPSydney | Reviewed this property |
    its best to email them
    0
    Votes
    BrightonMarble
    7 November 2017|
    AnswerShow all 4 answers
    Response from bakerman2017 | Reviewed this property |
    There are several car parks in Kensington area; NCP Royal Garden Hotel NCP London Broadwood Terrace Indigo Hornton Street You can find more on internet.
    1
    Vote
    Hernan G
    7 June 2017|
    Answer
    Response from Z7468QUjohnc | Reviewed this property |
    I totally agree with Hernan G.s sentiments. The staff (at present)are great, courteous and professional
    0
    Votes
    Room Tips
    "Just don't go there in the winter."
    Read review
    "Book a privilege room on 6th floor very quite no disturbance from above."
    Read review
    "Smart and clean but grumpy night staff"
    Read review
    "Our rooms were very clean and well appointed. Beds and pillows very comfortable. A great little hotel."
    Read review
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