We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Mercure London Kensington

Traveller (324)
Room & Suite (275)
Dining (31)
{"scriptFlags":null,"containerClass":null,"containerAttributes":null,"widget":{"moduleList":["handlers"],"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget"}}
  • Excellent23%
  • Very good40%
  • Average21%
  • Poor10%
  • Terrible6%
We currently have off site parking next to the hotel at £30 a day.(T&C- Subject to availability)
Read more
Property amenities
Room Service
Free High Speed Internet (WiFi)
Wheelchair Access
Dry Cleaning
Meeting Rooms
Laundry Service
Show more
Room features
Non-Smoking Rooms
Air Conditioning
Good to know
Full view
100Great for walkers
Grade: 100 out of 100
710Restaurantswithin 0.5 km
99Attractionswithin 0.5 km
South Kensington
With its ivied mews, row upon row of Poppins-esque white washed mansions, and placid garden squares, it's easy to see the charms of South Kensington. And with superb access to Hyde Park, Holland Park and Kensington Gardens, as well as the largely child-friendly and mostly free Museum Quarter (not to mention more major attractions like Royal Albert Hall) such charms are easy to make the most of. As welcoming and cosmopolitan as it is reserved and residential, South Kensington is always a hit with visitors.
Read more
See all nearby hotels
Reviews (1,736)
Filter reviews
1,188 results
Traveller rating
Traveller type
Time of year
More languages
Show reviews that mention
All reviews privilege room cromwell road earls court a small double room complimentary soft drinks the natural history museum the royal albert hall piccadilly line bed was comfortable nespresso machine reception staff tube station breakfast room short stay hyde park tea and coffee west end
Updating list...
1 - 5 of 1,188 reviews
Reviewed 1 week ago

The hotel is ideally situated to see the sights of London. The London Underground station of Earl’s Court (5-7 minutes walk) has connections to all parts of the city. We had a clean, well-appointed room with excellent double-glazing so that no sound of the traffic...More

Thank Heather M
Response from P6520PLK, General Manager at Mercure London KensingtonResponded 5 days ago

Dear Heather M What a lovely review, I appreciate the time you took out of your busy day to post it. We are in a great part of town that makes visiting all the tourist attractions so easy. It is one of my favourite parts...More

Reviewed 2 weeks ago

From the moment of check-in you feel warmly welcomed. Excellent location a few yards walking from London Underground, and very conveniently located to reach any restaurant nearby. Small room compared to the standard one could expects, but provided with all amenities. Very good buffet breakfast,...More

Thank Lionheart1261
Response from P6520PLK, General Manager at Mercure London KensingtonResponded 1 week ago

Dear Lionheart1261 I appreciate the time that you have taken from your busy schedule to post such a lovely review about your recent stay with us. I hope that your business meeting was productive whilst you were with us. I am pleased to hear that...More

Reviewed 2 weeks ago via mobile

We took a quick 3 night holiday from the US over thanksgiving. We booked a room for four (myself, husband and two teenage daughters 16 & 14). The room had four single beds and was very comfortable. We found it to have plenty of room...More

Thank KateRyder
Response from P6520PLK, General Manager at Mercure London KensingtonResponded 1 week ago

Dear KateRyder Happy Belated Thanksgiving to you and your family. It is always a pleasure to hear when our guests enjoy themselves with us. I hope that you got to visit everything that you wanted to while you with us. I very much appreciate the...More

Reviewed 2 weeks ago via mobile

Terrible service. The sheets were dirty, the WiFi didn’t work, all the outlets were broken, and the room was so small I couldn’t get my bag inside without putting it on the bed. One of the concierges was extremely unhelpful with the WiFi and appeared...More

Thank Julia L
Response from P6520PLK, General Manager at Mercure London KensingtonResponded 1 week ago

Thank you for taking the time to post a review following your recent stay with us. May I firstly express my sincere apologies for the obvious inconveniences caused to you. This is by no means typical of the level of service or standards that we...More

Reviewed 3 weeks ago


Review collected in partnership with Accorhotels.com
Response from P6520PLK, General Manager at Mercure London KensingtonResponded 2 weeks ago


View more reviews
Questions & Answers
Ask a question
31 August 2018|
AnswerShow all 4 answers
Response from RedFraggle73 | Reviewed this property |
No, just for the door on your room
14 July 2018|
AnswerShow all 10 answers
Response from P6520PLK | Property representative |
The hotel does not provide a shuttle. However, the tube (underground) takes less than 10 mins to get to Gloucester Road train station. The walk from there takes less than 5 mins.
16 November 2017|
AnswerShow all 3 answers
Response from MaryPSydney | Reviewed this property |
its best to email them
Room Tips
"Close to attractions and transport"
30 Oct 2018
Read review
"Book at another hotel, rooms are very small, even by English standards"
9 Oct 2018
Read review
"Always upgrade to a larger room if you can afford to,"
11 Sep 2018
Read review
"Even if you can only book room-only, worth asking when you get there if you can add breakfast - about £10..."
31 Aug 2018
Read review
Show More 
US$ 112 - US$ 286 (Based on Average Rates for a Standard Room)
mercure london kensington hotel london
United KingdomEnglandLondonPaddington / Maida ValeKensington and Hyde ParkSouth Kensington
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing