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Mercure London Kensington

Traveller (324)
Room & Suite (275)
Dining (31)
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About
  • Excellent23%
  • Very good40%
  • Average21%
  • Poor10%
  • Terrible6%
We currently have off site parking next to the hotel at £30 a day.(T&C- Subject to availability)
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Property amenities
Room Service
Bar/Lounge
Restaurant
Free High Speed Internet (WiFi)
Wheelchair Access
Dry Cleaning
Meeting Rooms
Laundry Service
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Room features
Non-Smoking Rooms
Air Conditioning
Minibar
Good to know
HOTEL CLASS
Location
Full view
100Great for walkers
Grade: 100 out of 100
710Restaurantswithin 0.5 km
99Attractionswithin 0.5 km
Neighbourhood
South Kensington
With its ivied mews, row upon row of Poppins-esque white washed mansions, and placid garden squares, it's easy to see the charms of South Kensington. And with superb access to Hyde Park, Holland Park and Kensington Gardens, as well as the largely child-friendly and mostly free Museum Quarter (not to mention more major attractions like Royal Albert Hall) such charms are easy to make the most of. As welcoming and cosmopolitan as it is reserved and residential, South Kensington is always a hit with visitors.
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Reviews (1,736)
Filter reviews
1,188 results
Traveller rating
311
428
254
116
79
Traveller type
Time of year
LanguageEnglish
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311
428
254
116
79
Show reviews that mention
All reviews privilege room cromwell road earls court a small double room complimentary soft drinks the natural history museum the royal albert hall piccadilly line bed was comfortable nespresso machine reception staff tube station breakfast room short stay hyde park tea and coffee west end
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1 - 5 of 1,188 reviews
Reviewed 1 week ago

The hotel is ideally situated to see the sights of London. The London Underground station of Earl’s Court (5-7 minutes walk) has connections to all parts of the city. We had a clean, well-appointed room with excellent double-glazing so that no sound of the traffic...More

Thank Heather M
Response from P6520PLK, General Manager at Mercure London KensingtonResponded 5 days ago

Dear Heather M What a lovely review, I appreciate the time you took out of your busy day to post it. We are in a great part of town that makes visiting all the tourist attractions so easy. It is one of my favourite parts...More

Reviewed 2 weeks ago

From the moment of check-in you feel warmly welcomed. Excellent location a few yards walking from London Underground, and very conveniently located to reach any restaurant nearby. Small room compared to the standard one could expects, but provided with all amenities. Very good buffet breakfast,...More

Thank Lionheart1261
Response from P6520PLK, General Manager at Mercure London KensingtonResponded 1 week ago

Dear Lionheart1261 I appreciate the time that you have taken from your busy schedule to post such a lovely review about your recent stay with us. I hope that your business meeting was productive whilst you were with us. I am pleased to hear that...More

Reviewed 2 weeks ago via mobile

We took a quick 3 night holiday from the US over thanksgiving. We booked a room for four (myself, husband and two teenage daughters 16 & 14). The room had four single beds and was very comfortable. We found it to have plenty of room...More

Thank KateRyder
Response from P6520PLK, General Manager at Mercure London KensingtonResponded 1 week ago

Dear KateRyder Happy Belated Thanksgiving to you and your family. It is always a pleasure to hear when our guests enjoy themselves with us. I hope that you got to visit everything that you wanted to while you with us. I very much appreciate the...More

Reviewed 2 weeks ago via mobile

Terrible service. The sheets were dirty, the WiFi didn’t work, all the outlets were broken, and the room was so small I couldn’t get my bag inside without putting it on the bed. One of the concierges was extremely unhelpful with the WiFi and appeared...More

Thank Julia L
Response from P6520PLK, General Manager at Mercure London KensingtonResponded 1 week ago

Thank you for taking the time to post a review following your recent stay with us. May I firstly express my sincere apologies for the obvious inconveniences caused to you. This is by no means typical of the level of service or standards that we...More

Reviewed 3 weeks ago

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Review collected in partnership with Accorhotels.com
Response from P6520PLK, General Manager at Mercure London KensingtonResponded 2 weeks ago

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Questions & Answers
Ask a question
RogerJ1628
31 August 2018|
AnswerShow all 4 answers
Response from RedFraggle73 | Reviewed this property |
No, just for the door on your room
0
Votes
valwatson3578
14 July 2018|
AnswerShow all 10 answers
Response from P6520PLK | Property representative |
The hotel does not provide a shuttle. However, the tube (underground) takes less than 10 mins to get to Gloucester Road train station. The walk from there takes less than 5 mins.
0
Votes
dunkleys2016
16 November 2017|
AnswerShow all 3 answers
Response from MaryPSydney | Reviewed this property |
its best to email them
0
Votes
Room Tips
"Close to attractions and transport"
JohnCNovStev
30 Oct 2018
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"Book at another hotel, rooms are very small, even by English standards"
kevinsP1657BZ
9 Oct 2018
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"Always upgrade to a larger room if you can afford to,"
Departure659456
11 Sep 2018
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"Even if you can only book room-only, worth asking when you get there if you can add breakfast - about £10..."
stevebonepfc
31 Aug 2018
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PRICE RANGE
US$ 112 - US$ 286 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
mercure london kensington hotel london
LOCATION
United KingdomEnglandLondonPaddington / Maida ValeKensington and Hyde ParkSouth Kensington
NUMBER OF ROOMS
82
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