Wonderful hotel for a stay in London! Only a 7-8 minute walk from the Holborn tube station and close to the British Museum. Had a very clean, comfortable room. Got a garden view which was wonderful because there was hardly any street noise. Also had a wonderful English breakfast with many choices as well as lattes and cappuccinos included! Would definitely stay again!
Wonderful hotel, great location, 15 mins on foot from Euston station, walking distance from theatres and museums, and many landmarks, Wonderful friendly staff. Considering it’s a 3 star hotel, I was well impressed. Would definitely recommend and will be visiting again. Oh, and it also has an amazing garden!
Staff are very welcoming and attentive. I arrived earlier than anticipated and they had 1/184 rooms prepared for me. Had a view of the garden. Chose it for its locality & facilities. I would stay here again.
Had a very nice stay in this hotel, room was good, staff friendly and helpful. Great location for main attractions and convenient to underground. Two suggestions for improvement as follows: 1. The selection of non-alcoholic drinks in the bar is poor, no non-alcohol beer or cider on offer, which are freely available in practically all pubs. 2. Tea served at breakfast not great. There appears to be a shortage of individual teapots! arrived in a cup one morning and was barely tepid. Also wasn't breakfast tea, tasted like Earl Grey or similar. Second morning, it was breakfast tea but decaffinated. These are small issues, but it's the small things that make the difference once the big things are done well.
This would have been a largely positive review but for a couple of issues. I’ll get to them in a moment but first I’d like to say that the biggest asset of this hotel is its staff, all of whom were unfailingly polite and professional, from the front desk to the restaurant, and even the cheerful maintenance guy that I bumped into. The breakfast is, as mentioned elsewhere here, excellent, with a great range including a full English if you want to construct one. All the comments regarding rooms at the front of the hotel are true - it’s on a main road and even if there are quiet periods, they only permit you to get to sleep before a Motorbike or remapped car with minimal silencing comes roaring past, waking you with a start. A situation exacerbated by the fact that, in common with many UK hotels in this price range, there is no air conditioning, and so you’ve to leave your windows ajar during the 5 weeks of the English Summer. I raised this with reception and they transferred me to a room at the back with a minimum of fuss. A charge was mentioned but waived. Presumably, during busy periods, this is not an available option. The rooms overlooking the garden are lovely and much quieter. Both rooms were cosy and had everything you'd need, including a safe large enough to take a laptop. My main issue is that on check-in, the receptionist required a preauthorisation. It was explained as a formality and, because I was sleep-deprived, I went along with it. This, in effect means that for a £630.00 stay, I have been charged twice. Having done some research, this is a charge which is placed by hotels meaning that they’re holding your money if you put lots of services etc on your room bill. Understandable at a spa hotel, but the Bedford is not that, and £630.00 is completely unreasonable given the circumstances. I raised this with staff several times, making it clear that I was unhappy, and received vague reassurances concerning bank delays and ‘the weekend’, it’s now over a week since I checked in and the debit has finally been reversed by my bank after a 52-minute phone call. I will never again book into a hotel that requires this preauthorisation. If you’ve read this far, then well done. Finally, the Bedford is in a great position for exploring London. Handy for transport links and walkable from the West End, or further if you have the stamina.…
I was positively delighted by the staff, facilities, and amenities at the Bedford. I was in London for work--and on a tight budget (not all work that necessitates travel comes with a big travel allowance!). The Bedford hit the spot: clean, comfortable room. Compact, but space enough to work at the desk and move around. Nice amenities, including a great in-room tea making supplies. Good fitness center and excellent breakfast. What's more, the staff were really helpful sorting out my need to leave earlier, and gracious about refunding one of the pre-paid nights of my stay. Frankly, I expected less for the price. I can't wait to return to London and stay again. Even with a bigger budget, I'd go back.
Excellent location with a beautiful garden restaurant which on a hot summer day is perfect for an evening drink and meal. Car parking below the hotel is very reasonable at £1 an hour. Nice rooms but no air conditioning.
I stayed at this hotel for 4 days with my adult daughter. We had a spacious room with 2 twin beds. Initially we were on the side facing the street, which was very noisy. Shirin at the front desk was lovely, and very helpful. She was able to switch us to a room overlooking the beautiful garden. It was much quieter. The breakfast was excellent as was the bar. Location can’t be beat. I would happily stay here again!
room had no air con, windows only open a few inches, booked garden view, all we could see was the roof of an out building and staff sat on stair smoking, the noise from air con was like a jet engine, this was supposed to be part of our Golden Wedding celebration, nightmare ...........
The rooms have no air con, so if the weather is warm in London the rooms can be sweltering. The breakfast was good, the WiFi weak, mattress was basic, common areas nicely presented. Some of the bowls in this group are better than others.