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The Grosvenor Hotel

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#187 of 1,088 Hotels in London
Certificate of Excellence
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1 room 2 adults 0 children
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The Grosvenor Hotel
The Grosvenor Hotel
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3,635 Reviews from our TripAdvisor Community

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Showing 3,199: English reviews
Reviewed 3 May 2016

Stayed here this year as ideally positioned to go and watch the marathon on Birdcage walk. This hotel is lovely and clean with excellent facilities. Good choice at breakfast. The hotel is situated well for rail links to greater London, having an entrance at the back of the hotel straight on to the concourse at Victoria station. At the side...

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Helpful?
Thank Ceri O
IanFletcher, General Manager at The Grosvenor Hotel, responded to this review

Dear Reviewer, Thanks for your post and for returning for another visit. The Grosvenor certainly is well located here on Buckingham Palace Road with travel links easily accessible through our side doors which transports you straight on to Victoria mainline station concourse. With the glorious weather that has at last arrived visitors can also enjoy walking to many tourist attractions...

Reviewed 3 May 2016

Booked this hotel for my husbands birthday. Called & spoke to David who was extremely helpful & advised me to complete my booking online as there was an offer to sign up for Free breakfast, which I did. I then called David back to arrange a room in a quite location(found this tip on here under room tips) & mentioned...

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Helpful?
Thank Debbie N
IanFletcher, General Manager at The Grosvenor Hotel, responded to this review

Dear Reviewer, Thanks for your amazing post and for choosing to stay at The Grosvenor to celebrate your husband's birthday. Personal service is what we are proud of here at The Grosvenor and David will really appreciate your mention. I’m pleased you were happy with your room allocation and took advantage of our Executive Lounge which adds that little bit...

Colchester, United Kingdom
Reviewed 2 May 2016

Received an upgrade due to 70th birthday and complementary bottle of wine. From the check in (early)until check out we obtained excellent service, quiet (could not believe that Victoria stain is just outside) and clean room with all amenities. Nespresso coffee machine made our morning!

Review collected in partnership with this hotel
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Helpful?
Thank jerzyk280
IanFletcher, General Manager at The Grosvenor Hotel, responded to this review

Dear Reviewer, Thanks for your post. I was thrilled you enjoyed your Grosvenor experience and you received excellent service throughout your stay with us and enjoyed your morning Nespresso. The team and I hope to see you again in the near future. Kind regards, Ian

Cardiff, United Kingdom
Reviewed 2 May 2016

Nice to stay in a hotel that retains some of its old world charm. It has a beautiful lobby and we were pleasantly surprised to be given a complimentary room upgrade upon check in. Our room (416) was spacious and whilst not to my taste, had a modern decor, an extremely comfy bed and the bathroom was very nice, particularly...

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Helpful?
Thank NickyMull
IanFletcher, General Manager at The Grosvenor Hotel, responded to this review

Dear Reviewer, Thanks for your almost perfect post. Built in 1862 and recently refurbished we have worked hard to retain its Victorian features while adding a modern contemporary twist which includes Hypnos beds with mattress toppers for extra comfort, rainfall showers and Bose docking stations. Thank you for your observation regarding the mirror and plug socket as well as your...

Amsterdam, The Netherlands
Reviewed 2 May 2016

Definitely convenient, charming,lovely service. Short walk to pubs, Buckingham Palace. Hop on-off busses right outside the front door, Victoria Staion,eating places and shops right out the back door. personnel very helpful.

Review collected in partnership with this hotel
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Thank 405judy
IanFletcher, General Manager at The Grosvenor Hotel, responded to this review

Dear Reviewer, Thanks for your wonderful post. It’s always a pleasure to receive great feedback about our team and we hope to see you again very soon. Kind regards, Ian

Birmingham, United Kingdom
Reviewed 2 May 2016

We visited at the beginning of April for our 1st wedding anniversary. We throughly enjoyed our stay and the staff we're so helpful and friendly. The hotel is located in the perfect location for exploring London, with many attractions only a short walk or tube stop away. We went to the Apollo theatre to see Wicked (which I would also...

Review collected in partnership with this hotel
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Helpful?
Thank Amy R
IanFletcher, General Manager at The Grosvenor Hotel, responded to this review

Dear Reviewer, Thanks for your post and for choosing The Grosvenor to celebrate your first wedding anniversary. I really enjoyed reading your review and know that my team will feel the same. Our perfect location with the Apollo and Victoria Palace theatres just over the road and public transport right on our doorstep makes us an ideal choice to explore...

Birmingham
Reviewed 1 May 2016 via mobile

This hotel is simply stunning! It is right next to Victoria station! So very easy access to rail and tube! ( and buses if they're your thing!) the hotel staff are very friendly and efficient! Our checking guy was lovely and accommodating. The rooms we stayed in were two twin rooms in the wing rooms, they were spacious enough and...

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Helpful?
Thank Cwatkins87
IanFletcher, General Manager at The Grosvenor Hotel, responded to this review

Dear Reviewer, Thanks for your fantastic post and five star rating. I was really pleased to read your review of your Grosvenor experience and look forward to proudly displaying it on our team noticeboard. It’s always a real pleasure when guests leave such a glowing review after their stay with us as it proves that we are getting it right....

Dawlish, United Kingdom
Reviewed 1 May 2016

It's a lovely-looking hotel inside. Expensive, but luxurious and grand. Our room was very comfortable. However, constant difficulties with the service reduced our enjoyment of the hotel. Remember this is an expensive, 4 star hotel. You expect the 'very good', if not the best. Rang room service to bring up some fresh milk and to sort a difficulty with our...

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2Thank PaulGarvey
IanFletcher, General Manager at The Grosvenor Hotel, responded to this review

Dear Reviewer, Thanks for your post which made disappointing reading. Our service is something we usually pride ourselves on and I was disappointed that this was not the case in your experience. I do appreciate your honest feedback and will address this shortfall in service with my Food & Beverage Manager. The Grosvenor is a grand hotel and I hope...

Jersey, United Kingdom
Reviewed 30 April 2016

From the moment we arrived, we were treated like VIP's. We arrived at 12 noon and as expected, our room wasn't quite ready as check-in is at 3pm. We were treated by very helpful and courteous reception staff and then escorted to the lounge for coffee while we waited. Our luggage was taken care of personally by the Concierge and...

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Helpful?
Thank annette s
IanFletcher, General Manager at The Grosvenor Hotel, responded to this review

Dear Reviewer, Thanks for your amazing post following your stay with us. Your review will take pride of place on our team noticeboard for everyone to appreciate. Jackie was thrilled with your personal mention and certainly is a credit to our hotel. Going above and beyond is second nature to her and she derives a lot of pleasure from making...

Sandwich, United Kingdom
Reviewed 30 April 2016

The staff were welcoming and friendly and helpful on both visits. The bar man was so nice we went back for more. The Chinese restaurant was lovely. Rooms and facilities in rooms were great. 20 good things.... 1 item needs sorting - access for people with walking difficulties. No slopes at any entrance. I know it is difficult because of...

Review collected in partnership with Galahotels.com
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1Thank 845nicholasm
IanFletcher, General Manager at The Grosvenor Hotel, responded to this review

Dear Reviewer, Thanks for your post. I was pleased to read that overall you enjoyed your stay with us. Built in 1862, The Grosvenor is classified as a Grade II listed building and we are very limited to any structural alteration. During our recent refurbishments, we worked very closely with English Heritage to ensure that all of our visitors are...

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Staying in Pimlico

Neighbourhood Profile
Pimlico
Time spent in Pimlico is a slower-paced affair than most other Central London neighbourhoods. This largely residential area orderly arranged beside the Thames, is a treasure trove of quaint pubs, subtle architectural charms and local boutiques. Here, art lovers thrill at the chance to visit the world class Tate Britain gallery for its collection of British art from the 1500s to the present. For peace and quiet and some downtime spent along the Thames, Pimlico is highly recommended.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Food & drink at the hotel
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Meeting Rooms
  • Business Centre with Internet Access
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities

Additional Information about The Grosvenor Hotel

Address: 101 Buckingham Palace Road, London SW1W 0SJ, England
Region: United Kingdom > England > London > Pimlico
Price Range: ₹ 12,820 - ₹ 32,633 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Grosvenor Hotel 4*
Number of rooms: 345
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Also Known As:
The Grosvenor, London Hotel London
Grosvenor Hotel London
Thistle Victoria
Hotel Style:
#105 Family Hotel in London
#110 Romantic Hotel in London
#143 Luxury Hotel in London
#147 Business Hotel in London
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Questions & Answers

Here's what travellers have asked, with answers from The Grosvenor Hotel staff and other travellers.
85 questions
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Questions? Get answers from The Grosvenor Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Make sure your room is on Buckingham Palace Road away from the bus station”
 of 5 bubbles susan-grant1908, 23 Feb 2017 | Read review
“If you want a quiet room, ask for a room on a high floor away from the street or adjacent train station.”
 of 5 bubbles TBSoCal71, 22 Feb 2017 | Read review
“Executive rooms are large and spacious.”
 of 5 bubbles 44nigelt, 20 Feb 2017 | Read review
“443 was in the wings and very quiet and comfortable”
 of 5 bubbles 773lucyc, 19 Feb 2017 | Read review
“We liked the 1st floor”
  • Our room
 of 5 bubbles desi12015, 19 Feb 2017 | Read review
5 of 5