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Hilton London Paddington

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Hilton London Paddington
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3,457 Reviews from our TripAdvisor Community

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There are newer reviews for Hilton London Paddington
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Showing 3,031: English reviews
Manchester, United Kingdom
Level Contributor
50 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed 23 December 2014

We had a wonderful stay here. The food was great (I even had a chance to do my tomato ketchup gag with the staff. Always a bonus) The service was great. Even down to replacing some burned toast with our evening meal. The location was great for our site-seeing trip of London. Walking distance to the Park and Harrods (though... More 

Helpful?
Thank SpicaG
Mark R, General Manager at Hilton London Paddington, responded to this review

Dear SpicaG. Thank you for taking time to write about your stay with us. The team and I were disappointed to read that you had had an issue with noise during your stay. I would be interested in hearing more about this incident and would ask you to make contact with the Hotel again, as we do not have works... More 

Chicago, Illinois
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 23 December 2014

I was extremely disappointed with this hotel for two main reasons: 1.) the WIFI connection was horrible. It did not work for more than 5 minutes before it would drop. I am traveling for business and this made it impossible to work from the room. 2.) On Friday night, there was a obnoxious crowd (looked like they were in the... More 

Helpful?
1 Thank AGen198
Mark R, General Manager at Hilton London Paddington, responded to this review

Dear AGen198. Thank you for taking the time to write about your experience at the Hotel. First and foremost, I would like to apologise for the issues you experienced during your stay. The issues that you have raised about WiFi have been communicated to BT who are our supplier. They are looking into the cause of this interrupted service. I... More 

Barnstaple, United Kingdom
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 20 December 2014

I actually travelled to this hotel from Devon with a local coach firm, but would not hesitate to stay here again and travel by train. The hotel actually has easy access to the the main Paddington Station and underground links, from the hotel foyer via a glass archway. Excellent for easy booking in with cases directly from the station. The... More 

Helpful?
1 Thank Ossimum
Mark R, General Manager at Hilton London Paddington, responded to this review

Dear Ossimum. Thank you for your wonderful review of the Hilton London Paddington. The team and I were delighted to read about your stay and we look forward to being able to welcome you back again soon. Kind regards Mark. More 

Tualatin, United States
1 review
Reviewed 19 December 2014

I was not treated well. I was charged a pet fee, even though my dog is documented. Since it was not a Guide dog it was denied the benefits of being a service dog. Apparently the manager at this hotel only considers a guide dog a service animal.

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Monique T
Mark R, General Manager at Hilton London Paddington, responded to this review

Dear Monique T. The team and I hope that you enjoyed your trip to London. I can confirm that the Hotel charges all guests bringing a dog to the Hotel a pet fee that covers the cost of deep cleaning and servicing of the room prior to the arrival of the new guests into the room. The exceptions to this... More 

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 18 December 2014 via mobile

Hotel is a great location and perfect if your train is leaving paddington station.... The front desk are very helpful and accommodating.... Let me check in early etc.... But the breakfast is average at best, coffee a disaster !!! and typically not cheap..... My suggestion if you want a light breakfast go to Star Bucks ( literally outside the hotel... More 

Helpful?
1 Thank Roger B
Mark R, General Manager at Hilton London Paddington, responded to this review

Dear Roger B. Thank you for your review. Please accept my apologies for the breakfast not being up to our normal high standard. Generally we receive very positive comments about the variety and style of breakfast, but it would appear that something went wrong during your stay. I have discussed this with my department heads. The team and I look... More 

The Netherlands
Level Contributor
144 reviews
108 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
Reviewed 17 December 2014

Traveling from Heathrow with the Heathrow express you are actually at the hotel. Good size lobby with adequate seating and a very nice exc. lounge on the ground floor. Efficient check in and the room was very large with comfortable seating area and working desk. Ample storage space and a good size bathroom with bath and shower. The bed itself... More 

Helpful?
Thank Dutch1505
Mark R, General Manager at Hilton London Paddington, responded to this review

Dear Dutch1505. Thank you for taking time to write about your stay with us at the Hilton London Paddington. The team and I were delighted to read that overall you had enjoyed your stay and have taken note about the bed. We look forward to welcoming you back when your travels next bring you to London. Kind regards Mark. More 

Ballyclare, United Kingdom
Level Contributor
53 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed 17 December 2014 via mobile

I have stayed in this hotel a few times and can confirm that the staff get more unfriendly by the visit. Almost taken for granted!! Room itself was OK and location is great for London whilst being only 15mins away from Heathrow. However being charged £ 4.75 for a small bottle of water is extortionate by any measurement. For this... More 

Helpful?
Thank Ian F
Mark R, General Manager at Hilton London Paddington, responded to this review

Dear Ian F. Thank you for taking the time to write about your recent stay. I am sorry to hear that you feel that the team were not up to our normal high standard and for this I wish to apologise. I would be very happy to discuss any aspects of their service delivery with you so that we may... More 

Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 16 December 2014

Is there really any need to exploit an already difficult situation. Hilton Paddington hold your head in shame. It was difficult enough to manage the delays and flight cancellations following the failure of air traffic control at Heathrow on Friday without you actively moving to rack rate for rooms. I witnessed the price hike three times within an hour to... More 

Helpful?
3 Thank gmwjock
Mark R, General Manager at Hilton London Paddington, responded to this review

Dear gmwjock. Thank you for your comments regarding the price fluctuating during the recent Airport/Airline issues. As like yourself; we had many people visiting our site and looking at room availability during this period. This great demand resulted in many of our lower rated room types being sold quickly and hence the higher categories of rooms would become available on... More 

london, United Kingdom
1 review
Reviewed 15 December 2014

Location good but reception could have been more friendly! When checking in, I was just given my room key and had to ask how to get to my room, where the lifts were, where was breakfast etc. Family room was just a double with a put up bed - not much room for the cost. Won't bother staying again, will... More 

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Mark B
HiltonLonPaddington, Guest Relations at Hilton London Paddington, responded to this review

Dear Mark B, Thank you for taking the time to review our Hotel; we really do appreciate all guest feedback as it is only through comments such as your own that we are truly able to gauge how our guests perceive our services and facilities. We were sorry to hear that there had been several elements with which you were... More 

Danville, United States
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 10 December 2014

Hilton Paddington is my go-to hotel for London. I'm a Brit living in the US. When I arrive at Heathrow, I want to get quickly to a hotel but be in London ready for action. This hotel is perfect for that thanks to the Heathrow Express. It is well-connected for going anywhere in London. It's a great hotel. I only... More 

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank John B
HiltonLonPaddington, Guest Relations at Hilton London Paddington, responded to this review

Dear John B, We cannot thank you enough for leaving us a grand 5-star review! It gives us such great pleasure to learn that overall everything about our Hotel ensured that you had pleasant and comfortable stays with us so far. Our team members aim to ensure that guests are cared for, valued and respected at all time and we... More 

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Amenities

Highlights
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
The Brasserie
The Brasserie
Cuisines: International, British, European
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Hilton London Paddington has the luxury of being located 15 minutes from Heathrow Airport and is only a footbridge walk away from Paddington station. From the West End to the theatre District in London, nothing is too far away from this hotel. There is a fitness center and a business center with 18 meeting rooms that can accommodate up to 350 guests. Hilton London Paddington also has Wi-Fi in each of the hotel rooms and throughout the rest of the hotel. When it comes to dining, choose from the Brasserie Restaurant or the late night chic Steam Bar, both of which provide excellent quality cuisine to suit everyone. ... more   less 

Additional Information about Hilton London Paddington

Address: 146 Praed St, London W2 1EE, England
Region: United Kingdom > England > London > Paddington / Maida Vale
Price Range: ₹ 9,546 - ₹ 28,433 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton London Paddington 4*
Number of rooms: 419
Reservation Options:
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Also Known As:
Hilton London Paddington Hotel London
London Hilton
Hilton Paddington
Hotel Style:
#265 Luxury Hotel in London
#271 Business Hotel in London
#308 Family Hotel in London
#315 Romantic Hotel in London
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Questions & Answers

Here's what travellers have asked, with answers from Hilton London Paddington staff and other travellers.
52 questions
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Questions? Get answers from Hilton London Paddington staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“None just like the fact that the windows can open”
 of 5 bubbles Annian90, 27 Nov 2016 | Read review
“For a quite room try to take the court side rooms, no view but very quite.”
 of 5 bubbles Traveler1472, 27 Nov 2016 | Read review
“A high floor room would be quieter.”
 of 5 bubbles 818joanneb, 24 Nov 2016 | Read review
“GWR tower suites have the best rooms”
 of 5 bubbles KhlaudyahZ, 23 Nov 2016 | Read review
“Look over train station.”
 of 5 bubbles worthyh202, 22 Nov 2016 | Read review
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