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Aloft London Excel

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Traveller (786)
Room & Suite (455)
Dining (93)
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Overview
  • Excellent45%
  • Very good39%
  • Average11%
  • Poor3%
  • Terrible2%
Travellers talk about
“prince regent”(71 reviews)
“dlr station”(99 reviews)
“city airport”(77 reviews)
AMENITIES
Free Wifi
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
Suites
4 Star Hotel
All hotel details
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Rooms
3 Jun4 Jun
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,993)
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1,748 results
Traveller rating
764
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65
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663
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47
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All reviewsprince regentdlr stationcity airportconvention centercanary wharfcanning townemirates air lineblack out blindssauna and steam roomdocklands light railwayattending a conferencejubilee linewalk in showercomfy bedbooked this hotelreception deskfull english breakfast
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1 - 5 of 1,748 reviews
Reviewed 4 days ago

The Aloft is not a particularly pricey hotel, but it does provide excellent value. On arrival I was dismayed to discover planes taking off and landing on one side of the hotel, and trains rattling along on the other. However, the sound proofing in my...More

Thank slobberbone
Response from AloftLondonManager, Front Office Manager at Aloft London ExcelResponded 4 days ago

Hi slobberbone! I am really happy to see all the good comments related to our hotel and staff, especially the room design and sound proofing. Aloft brand design is still a relatively new concept and it aims, as you mentioned, to offer a good value...More

Hotel's Favourite
Reviewed 22 February 2018

Almost didn’t book this hotel due to some of the bad reviews. But I’m glad I like to make up my own mind so I went anyway. A quick welcoming check in. I had a good relaxing stay in a clean Urban room. No complaints....More

1  Thank Shelley-bel
Response from AloftLondonManager, Front Office Manager at Aloft London ExcelResponded 24 February 2018

Hi Shelley-bel! It is a pleasure to see that you really enjoyed your stay with us and that my team managed to accommodate a complimentary upgrade for your stay. As you have mentioned, Aloft is a selected service hotel and therefore room upgrades are not...More

Reviewed 5 days ago via mobile

Me and my eleven year old daughter loved our stay ten out of ten she also said that she what’s to stay hear again I agree. The staff couldn’t be more helpfully and hotel very clean and homely. Perfectly situated away from busy city centre.More

Thank Oldmatey
Response from AloftLondonManager, Front Office Manager at Aloft London ExcelResponded 4 days ago

Hi Oldmatey!! Thank you so much for the kind words about our staff and service received. I am really happy to see that you and your daughter loved the hotel. We are looking forward to welcome you back @ the Aloft! Have an easy breezy...More

Reviewed 1 week ago

I could literally write an essay on how this hotel made a simple two night reservation into a two week period of hell trying to correct. I have used this hotel to stay with work for over 12 months, on and off each week. I...More

Thank Will B
Response from AloftLondonManager, Front Office Manager at Aloft London ExcelResponded 1 week ago

Dear Will B, Thank you for your feedback. We apologize once again for the inconvenience caused as this is not indicative of our usual high standards. I remember that our higher management has dealt with the issue on behalf of the hotel and this is...More

Reviewed 1 week ago via mobile

We stayed one night before a flight at City airport. Outside the hotel the planes are LOUD! But in our room we couldn’t hear them! Amazing soundproofing. Very clean and comfortable, modern. Was very happy with this choice. Food at the bar was not great,...More

1  Thank kingpowder76
Response from AloftLondonManager, Front Office Manager at Aloft London ExcelResponded 1 week ago

Hi kingpowder76! Thank you so much for the high rating on your review following your recent stay with us! I am really happy to see that hotel met your expectations and the location was ideal for your flight from London City Airport. Also thank you...More

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About
Awards & Recognition
GreenPartner
Certificate of Excellence
Amenities
Top amenities
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Free High Speed Internet (WiFi)
Spa
Hotel Amenities
Dry Cleaning
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Spa
Heated pool
Indoor pool
Details
Price range
US$ 100 - US$ 408 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#164 Romantic Hotel in London
#175 Business Hotel in London
#260 Luxury Hotel in London
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Details
Price range
US$ 100 - US$ 408 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#164 Romantic Hotel in London
#175 Business Hotel in London
#260 Luxury Hotel in London
Room types
Suites, Non-Smoking Rooms, Accessible rooms
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Traveller (786)
Room & Suite (455)
Dining (93)
Pool & Beach (35)
Amenities (56)
Business Centre & Event Rooms (4)
Family and Play Areas (2)
Questions & Answers
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millersm1
5 April 2018|
AnswerShow all 4 answers
Response from cruisa | Reviewed this property |
I arrived early and I was able to check in. I hope you can to. It was excellent hotel
0
Votes
Kerry H
7 December 2017|
AnswerShow all 3 answers
Response from C0DY6 | Reviewed this property |
The nearest station is Prince Regent DLR, which is a light rail station, about a 2-3 minute walk from the hotel. It’s connected at the 2nd floor so you won’t have to walk on the streets. You can transfer to the tube at... More
2
Votes
Shara G
26 November 2017|
Answer
Response from malc0lm111 | Reviewed this property |
Hi hotel is very smart and clean very helpful staff and everything you need in a Ikea way not a luxury way, but still great value and VERY comfortable rooms. Sorry not sure about the banquet hall.
1
Vote
Room Tips
"All rooms are quiet even if a plane landing at London City airport flies by your window"
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"If visiting ExCel, ask for a room on 2nd floor and you can walk straight across to the venue."
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"Request Thames river view and not too high up. Our first night there was a false fire alarm and we did have..."
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"Higher up the better to get you away from functions on in the bar"
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