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39 Buckingham Palace Road Victoria, London SW1W 0PS England
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Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Other miscellaneous taxes and hotel fees which are not fixed or due at time of booking may be payable at the property at time of stay. Please see our partners for more details.
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Room & Suite (678)
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About
#60 of 1,159 hotels in London
Location
Cleanliness
Service
Value
Travellers' Choice
GreenLeaders Bronze level
Overlooking Buckingham Palace and within easy walking distance to Victoria Station, this historic hotel has been fully renovated and offers a host of restaurants and bars. Guests can enjoy live music in the New York Bar, a Royal Afternoon Tea in the Palace Lounge, delicious cuisine in The English Grill and authentic flavours in The Curry Room.
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Room & Suite (678)678
Full view
Property amenities
Free High Speed Internet (WiFi)
Bar / lounge
Pets Allowed ( Dog / Pet Friendly )
Taxi service
Business Centre with Internet Access
Conference facilities
24-hour security
Baggage storage
Wifi
Restaurant
Breakfast available
Breakfast buffet
Special diet menus
Banquet room
Meeting rooms
Concierge
Newspaper
Non-smoking hotel
Butler service
Doorperson
24-hour front desk
Dry cleaning
Laundry service
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Room features
Air conditioning
Fireplace
Housekeeping
Room service
Safe
Flatscreen TV
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Classic
Historic Hotel
Languages Spoken
English, Italian
Location
Full view
100Great for walkers
Grade: 100 out of 100
197Restaurantswithin 0.5 km
34Attractionswithin 0.5 km
Contact
39 Buckingham Palace Road Victoria, London SW1W 0PS England
Getting there
Hyde Park CornerUnderground11 min
Green ParkUnderground13 min
5,286Reviews107Q+A100Room tips
Reviews
Traveller rating
- 3,740
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- 40
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Popular mentions
It was a Cold December in London 2020. Uncertain times, but in no way uncertain memories. We arrived at the Rubens on 29 December 2020. We were warmly welcomed by Alice at reception. Oblivious to the fact that our stay at the Rubens would surpass every dream I could possibly imagine. The hotel, almost empty, due to Covid affecting Christmas, we were treated and entertained in a fashion that we almost forgot the horrid virus lurking outside those doors, being cautioned to follow the strict, but yet necessary, Covid regulations implemented by the hotel, to ensure everyone’s safety. I wish to thank the loyal staff at the Rubens; Adele, Alice, Zoey and Paula for not only providing the utmost professional service, but also making us part of their family during our stay. Inviting us to have New Years Eve on the top of the hotel roof, in awe of the almost empty streets of London, providing Baileys Hot Chocolate. I would recommend the Rubens in a heart beat to anyone who wishes to experience an extraordinary stay in London, right next to Buckingham Palace. Being treated like royals, in the epicentre of London, very accessible and close to Victoria Station, parks and attractions. I will be forever grateful to my travel companion who arranged the stay at the Rubens for our business ventures, and the staff at the Rubens who ensured that our stay was a memory never to be forgotten. Majestic, exquisite and absolutely recommended!! …
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Date of stay: December 2020Trip type: Travelled with friends
Helpful
Response from Malcolm Hendry, General Manager at The Rubens at the Palace
Responded yesterday
Dear Nicole_Reyneke, Thank you so much for your wonderful review. I am delighted that you thoroughly enjoyed your time with us here at the Hotel. It was our pleasure to have looked after you! I will make sure special thanks go to Adele, Alice, Zoe and Paula for making it such an enjoyable experience! Hopefully we can have the opportunity to also welcome you back again when things are a little more normal, for a true Rubens experience, when all of our outlets are open again as well! My best regards, Malcolm Hendry General Manager
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Great location. Hotel is very rustic, but could be upgraded. A little dusty and old looking at times, despite being a 5 star hotel. Probably the vibe they're going for, but rooms could benefit from a touch upgrade. Location is great. Staff is nice.
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Date of stay: June 2020
Value
Cleanliness
Service
Helpful
Response from Malcolm Hendry, General Manager at The Rubens at the Palace
Responded 6 days ago
Dear 369asrarkm Thank you very much for your review. We are pleased that you enjoyed your time with us at the hotel. and found our location and team to be excellent. We are a historic hotel, with a rich history- details of which can be found on our websites dedicated "history" page. With this being the case, we do not want to modernise the hotel too much as to take away from its roots. We ensure a stringent housekeeping programme and ensure regular deep spring cleans of all areas as well as daily cleaning. We appreciate your feedback and will be working hard to be the best we can be! Warm regards, Malcolm Hendry General Manager
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Our time at the Rubens was just incredible. This review won't do it justice. The staff are really what makes this hotel,from Joe Scott and Alice at reception to Dave on the door. Nothing was too much trouble for anyone. It was the first time we were visiting with our little boy and he really was treat like a king. Our room was the most beautiful family room and the breakfast with the 2 ladies that served us was just outstanding. We made a decision there and then to make this a yearly visit and we already can't wait for next December. Thankyou to everyone!
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Date of stay: December 2020Trip type: Travelled with family
1 Helpful vote
Helpful
Response from Malcolm Hendry, General Manager at The Rubens at the Palace
Responded 19 Dec 2020
Dear LaurenM1607, Thank you for sharing your wonderful review online, and for choosing to stay at The Rubens at the Palace. I am delighted that you had such a fantastic stay with us and it was our pleasure to have looked after you and your family! I have shared your review with the team here this morning and it certainly made everyone smile! I am most thrilled that both you and your son felt so well cared for. Thank you again for your review and we can't wait to welcome you back next December! Warm Regards, Malcolm Hendry General Manager
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The staff at Rubens are simply lovely. I stayed at the hotel when our boiler broke and we were in desperate need of a shower/heating - when I told the nice lady at reception, she had a little gift bag of Pentaglion's shower gel and lotion waiting for me the next day. It's the little touches like those that differentiate 5 star hotels like Rubens from others. The bed was extremely comfortable as well. Will definitely be recommending this hotel to friends.
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Date of stay: December 2020
Value
Location
Service
Helpful
Response from Malcolm Hendry, General Manager at The Rubens at the Palace
Responded 14 Dec 2020
Dear Fiona T Thank you so much for your fantastic review following your stay at the Rubens at the Palace. I am delighted that your stay with us was so wonderful, and to read that we exceeded your expectations! Thank you so much for your kind compliments about the team. I have shared your feedback with everyone here this afternoon, and it brightened our afternoons! We appreciate your care and attention in writing about your experience, and look forward to welcoming you back to the Rubens at the Palace in the very near future. Warm Regards, Malcolm Hendry, General Manager
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We stay annually to celebrate our sons birthday, but had to reschedule due to Covid. We cannot recommend the Rubens highly enough. The staff are simply wonderful and the service is outstanding. All necessary precautions are being taken with Covid, but you still feel really spoilt and special thanks to the superb team. All of this coupled with a great location and delicious food make it a must stay.
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Date of stay: December 2020Trip type: Travelled with family
Helpful
Response from Malcolm Hendry, General Manager at The Rubens at the Palace
Responded 14 Dec 2020
Dear BrightSpark5 Thank you so much for taking the time to share your very kind review on Trip Advisor, following your recent stay with us at the Rubens at the Palace. I am delighted that you chose the Rubens at the Palace for your special visit to London. Thank you for your compliments towards the hotel, and in particular XX. It is our pleasure to have looked after you! I have shared your review with my team this morning, and everyone is delighted by your lovely comments. Thank you for bringing us this happiness! We can’t wait to welcome you back to the hotel, and for you to enjoy another stay with us here in London! Warm Regards, Malcolm Hendry General Manager
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Celeste G asked a question May 2020
Levittown, New York4 contributions
Answer from MalcolmHendry
May 2020 |
Good afternoon,
Please see our breakfast times below!
Breakfast:
-6.30am - 10am (Monday - Friday)
-7am - 11am (Saturday)
-7.30am - 12pm (Sunday)
Warm regards,
Malcolm Hendry
General Manager
BillNorthumberland asked a question Mar 2020
Choppington, United Kingdom576 contributions224 helpful votes
Answer from MalcolmHendry
Mar 2020 |
Good afternoon,
The UK Government has closed all hotels until further notice today. Please do be in touch with our Reservations team who are on duty via our website email remotely to assist with your reservations.
I wish you every safety at this challenging time.
Warm regards,
Malcolm Hendry
General Manager
BillNorthumberland asked a question Mar 2020
Choppington, United Kingdom576 contributions224 helpful votes
Answer from MalcolmHendry
Mar 2020 |
Dear Bill,
If you do go onto our hotel website, we have on the first page a notice to take you to the announcement on COVID-19.
To just summarise, flexible bookings remain cancellable no penalty until 2pm the day before arrival.
Pre-paid stays, guests can amend their stay using the monies paid for a credit to use within 1 year. If you booked the hotel directly with us, please contact the hotel reservations team who can organise this credit for you.
If you booked with an online third party/travel agent, the credit extended for 12 months will also apply, you will need however to ask your booking agent to make this request on your behalf to our hotel reservations team. (We just cannot skip them out)
I hope that this answers your question!
Warm regards,
Malcolm Hendry
General Manager
dawn s asked a question Feb 2020
Kenilworth, United Kingdom7 contributions6 helpful votes
Answer from MalcolmHendry
Feb 2020 |
Dear dawn s,
Thank you very much for your message. We will be pleased to welcome you to stay with us! You may leave luggage with our Concierge Desk upon arrival to the hotel, and store it here ahead of the guaranteed 2pm check in time.
We will be looking forward to welcoming you!
Warm regards,
Malcolm Hendry
General Manager
David K asked a question Feb 2020
Federal Way, Washington
Answer from MalcolmHendry
Feb 2020 |
Good morning,
I would agree with Kevin on this! The train to Edinburgh from London usually departs from Kings Cross.
Warm regards,
Malcolm Hendry
General Manager
123456…22
john g wrote a tip Dec 2020
Doncaster, United Kingdom30 contributions54 helpful votes
"Suites are beautiful"Read full review
MarkLONDONUK58 wrote a tip Jul 2020
Zermatt, Switzerland175 contributions80 helpful votes
"Rooms facing Buckingham Mews have wonderful views. Windows are well insulated against traffic noise."Read full review
Diptiman Sengupta wrote a tip Jun 2020
Kolkata, India12 contributions5 helpful votes
"Great view if you choose the Mews View rooms"Read full review
maggiey57 wrote a tip Mar 2020
Sydney, Australia3 contributions
"Rooms over looking the Mews are the best."Read full review
123456…20
PRICE RANGE
€ 201 - € 392 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the rubens at the palace hotel london, rubens at the palace london, rubens palace
LOCATION
United KingdomEnglandLondonVictoria / Westminster
NUMBER OF ROOMS
173
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Claim Your Listing Frequently Asked Questions about The Rubens at the Palace
Which popular attractions are close to The Rubens at the Palace?
Nearby attractions include Buckingham Palace (0.4 km), Billy Elliot The Musical (0.2 km), and Westminster Cathedral (0.5 km).
What are some of the property amenities at The Rubens at the Palace?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at The Rubens at the Palace?
Top room amenities include air conditioning, a flat screen TV, and a fireplace.
What food & drink options are available at The Rubens at the Palace?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
What are some restaurants close to The Rubens at the Palace?
Conveniently located restaurants include Kona, Etnacoffee, and The Goring Dining Room.
Are any cleaning services offered at The Rubens at the Palace?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at The Rubens at the Palace?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does The Rubens at the Palace offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at The Rubens at the Palace?
The staff speaks multiple languages, including English and Italian.
Are there any historical sites close to The Rubens at the Palace?
Many travellers enjoy visiting Churchill War Rooms (1.1 km), Tower of London (4.8 km), and Houses of Parliament (1.3 km).
Is The Rubens at the Palace accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.