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Cranley Hotel

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742 Reviews from our TripAdvisor Community

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Showing 615: English reviews
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Reviewed yesterday NEWvia mobile

This hotel is small, on a quiet street in Chelsea / Kensington area....... easy walk to shops and restaurants We took a quick taxi to the Royal Albert at Christmas time which worked out perfectly. Our room which was downstairs was large and comfortable with a lovely bathroom with a huge tub... just what is needed after a day of...

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Thank Christine L
Rye, United Kingdom
Reviewed 2 days ago NEW

My partner and i stayed at the cranley hotel last weekend. We had booked a superior double room but were actually allocated a single room as shown on their website. The room was so small that whilst one of us was getting ready to go out to dinner the other one had to sit on the bed. The room was...

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Thank Maxine M
GM159, Manager at Cranley Hotel, responded to this review

Dear guest, Thank you for taking the time to post your review following your recent stay with us at the Cranley Hotel. Please accept my sincere apologies that we have inadvertently managed to detract so much from what I otherwise hope would have been a most enjoyable stay with us. Your feedback is most appreciated and please rest assured that...

Reviewed 6 days ago NEWvia mobile

My partner and I stayed at the Cranley Hotel last weekend. The room was very clean but we were overwhelmed by how hot and stuffy it was. We reported this to the receptionist who said he would look into it but nothing was done. All hearing was off but the heat was radiating above us. We had a very uncomfortable...

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Thank Lisa Jane M
GM159, Manager at Cranley Hotel, responded to this review

Dear guest, Thank you for taking the time to post your review following your recent stay with us at the Cranley Hotel. Please accept my sincere apologies that we have inadvertently managed to detract so much from what I otherwise hope would have been a most enjoyable stay with us. Your feedback is most appreciated and please rest assured that...

Worcester, United Kingdom
Reviewed 1 week ago

We booked this hotel through a last minute deal and thank goodness we did. Had we paid full price I would not have been impressed. The booking in was pleasant and efficient, We only had any interaction with a couple of staff and they were excellent. We were given a room in the basement, fine as far as it goes...

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3Thank xraysteve
GM159, Manager at Cranley Hotel, responded to this review

Dear Guest, Thank you so much for taking the time to share your feedback following your recent stay with us. I'm delighted you appreciated the staff and service. I also hope that you found the location convenient and enjoyed our breakfast offering. Please rest assured that each point you've raised has been discussed in detail with my management team and...

Reviewed 1 week ago via mobile

We used to come to the Cranley for years for its cosy atmosphere and nice location. Unfortunately, since the change of ownership, it is not the same anymore and it seems to be going downhill at a fast speed. Now we need to find another "hotel de charme" in the area.

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4Thank Mimi Michel
GM159, Manager at Cranley Hotel, responded to this review

Dear Reviewer Many thanks for taking the opportunity to share your review of your recent stay at the Cranley Hotel. I really do hope that you will consider trying again as I am very confident that we can provide you with the same experience and level of comfort that a majority of our guests are very willing to attest to....

Truckee, California
Reviewed 2 weeks ago

The Cranley is superbly located in South Kensington, on a quiet street off the Old Brompton Road. There are a variety of decent pubs, coffee shops and restaurants nearby, and it is a short walk to the museum district, two tube stations and Hyde Park. We have stayed there several times over the last 10 years and it has been...

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5Thank Daunielle C
GM159, Manager at Cranley Hotel, responded to this review

Dear Valued Guest, Thank you for taking the time to share your feedback on Tripadvisor. I was extremely disappointed to read your review and learn that we had not lived up to your previous visits experience. I would like to sincerely apologize and do hope you will give us the opportunity to redeem ourselves. From your previous visits I am...

Paris, France
Reviewed 2 weeks ago via mobile

A charming hotel very well located offers stylish rooms and good service. The afternoon tea and the breakfasts are excellent with scones and everything A must go for finding an old England style place with modern confort

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Thank davedave123
GM159, Manager at Cranley Hotel, responded to this review

Dear guest, It fills me with great pride to learn of your excellent experience with us here at The Cranley Hotel and I will be sure to share your kind words with the whole of the team. I do hope I will be given the pleasure to welcome you back in the not too distant future. Kindest Regards

County Limerick, Ireland
Reviewed 3 weeks ago via mobile

Really enjoyed our stay at the Cranley Hotel. On check in we were given an upgrade to a super double room and it was as described... great four poster bed & really comfortable. Highly recommended. We didn't have breakfast but it looked good. Great location and friendly staff / enjoy

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Thank Meryl_like
GM159, Manager at Cranley Hotel, responded to this review

Dear Guest, Thank you for taking the time to write such a lovely review about your recent stay with us at The Cranley Hotel. It gives me great pleasure to know that you had a wonderful experience with us and that you enjoyed the upgrade to Superior Double room. It is an absolute pleasure to read that you took advantage...

Evanston
Reviewed 22 February 2017 via mobile

I've been working with Yvonne on my reservation for months now as I had to change it quite often. This woman has the patience of a saint. She made my heart my smile by working with me and accommodating all of my special needs. The Cranley is a classic English hotel with beautiful amenities. I highly recommend staying here if...

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Thank Dudesmommy11
GM159, Manager at Cranley Hotel, responded to this review

Thank you for taking the time to write this wonderful review of your recent stay at The Cranley Hotel. I've just read your review out to Yvonne and there were lots of oohs and ahhs! It is fantastic to read a review like this and know that we are heading in the right direction Please do recommend us to your...

Reviewed 19 February 2017 via mobile

Hotel staff lovely. Location requires subway or taxi as most do in Kensington. Lovely quiet neighborhood. Room very clean (penthouse), bed fabulous. Needs a little cosmetic work but charming. I even left a favorite item behind and they had it and sent it. Unheard of.

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2Thank Dsrtfflowr
GM159, Manager at Cranley Hotel, responded to this review

Dear guest, Thank you for taking the time to write this wonderful review of your recent stay at The Cranley Hotel. Rest assured that I will be sharing your kind words and comments with the whole of the team and they will be just as thrilled to learn that you had such a great experience with us here at The...

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Staying in South Kensington

Neighbourhood Profile
South Kensington
With its ivied mews, row upon row of Poppins-esque white washed mansions, and placid garden squares, it's easy to see the charms of South Kensington. And with superb access to Hyde Park, Holland Park and Kensington Gardens, as well as the largely child-friendly and mostly free Museum Quarter (not to mention more major attractions like Royal Albert Hall) such charms are easy to make the most of. As welcoming and cosmopolitan as it is reserved and residential, South Kensington is always a hit with visitors.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
Things to do
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Dry Cleaning
  • Concierge
  • Multilingual Staff
  • Laundry Service
Official Description (provided by the hotel)
Sitting quietly on an attractive South Ken side street, The Cranley Hotel in London is the perfect townhouse-from-home. With its mahogany antiques, Regency-period palette and prettily embroidered bedheads, it's an ideal base for a spot of Anglo-centric shopping, sightseeing and tea-taking. ... more   less 

Additional Information about Cranley Hotel

Address: 10-12 Bina Gardens | South Kensington, London SW5 0LA, England
Region: United Kingdom > England > London > South Kensington , Earls Court
Price Range: ₹ 10,455 - ₹ 25,157 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Cranley Hotel 4*
Number of rooms: 39
Reservation Options:
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Also Known As:
Cranley Hotel London
Hotel Style:
#286 Romantic Hotel in London
#290 Business Hotel in London
#292 Family Hotel in London
#310 Luxury Hotel in London
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Questions & Answers

Here's what travellers have asked, with answers from Cranley Hotel staff and other travellers.
11 questions
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Questions? Get answers from Cranley Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The penthouse suite is by far the most pleasant, the others are crowded, and in a poor state of repair.”
 of 5 bubbles dauniellec, 16 Mar 2017 | Read review
“We have a very good room on top floor with a beautiful view of London”
 of 5 bubbles 641bertrandw, 23 Dec 2016 | Read review
“Room 607 - large 4 poster room on the ground floor.”
 of 5 bubbles V517GQlindab, 13 Oct 2016 | Read review
“I think we may have had one of the best rooms - facing the street was no problem....”
 of 5 bubbles louandpamr, 4 Oct 2016 | Read review
“There is a lift to all floor if you fins stairs a problem”
 of 5 bubbles emilyrY583TD, 5 Sep 2016 | Read review
5 of 5