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Cranley Hotel

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Cranley Hotel
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732 Reviews from our TripAdvisor Community

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Showing 606: English reviews
Reviewed 2 days ago NEWvia mobile

Hotel staff lovely. Location requires subway or taxi as most do in Kensington. Lovely quiet neighborhood. Room very clean (penthouse), bed fabulous. Needs a little cosmetic work but charming. I even left a favorite item behind and they had it and sent it. Unheard of.

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1Thank Dsrtfflowr
GM159, Manager at Cranley Hotel, responded to this review

Dear guest, Thank you for taking the time to write this wonderful review of your recent stay at The Cranley Hotel. Rest assured that I will be sharing your kind words and comments with the whole of the team and they will be just as thrilled to learn that you had such a great experience with us here at The...

Reviewed 2 weeks ago via mobile

I came to stay in london with my girlfriend for a relaxing weekend away. There were thousands of hotels to choose from but we came across this cute and charming boutique hotel. When calling to make our reservation the staff couldn't have been more helpful and recommended room 107 for our stay. Upon our arrival we were greeted by very...

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1Thank francesco f
GM159, Manager at Cranley Hotel, responded to this review

Dear guest, Thank you for taking the time to write this wonderful review of your recent stay at The Cranley Hotel. I am pleased to learn that you found our staff to be friendly, attentive and most importantly they made you feel like part of the family. We take great pride in our personalised service here at The Cranley Hotel...

Toronto
Reviewed 2 weeks ago

I have reviewed The Cranley twice previously as I thought it was a great hotel. I no longer do. Out of loyalty and affection, I had hoped to express my thoughts privately and directly to the hotel manager. But I twice asked for his/her email and never received a response. So having previously rated it highly and now having decided...

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Helpful?
1Thank Toronto12345
GM159, Manager at Cranley Hotel, responded to this review

Dear guest, Thank you for taking the time to post your review following your recent stay with us at the Cranley Hotel. Please accept my sincere apologies that we have inadvertently managed to detract so much from what I otherwise hope would have been a most enjoyable stay with us. We are committed to not only taking the best care...

Maidstone, United Kingdom
Reviewed 2 weeks ago via mobile

I visited the cranley for one night while on a business trip. I was on the top floor and had a lovely view of London. My room was a great size for central London and had great facilities, a lovely touch was the complimentary canapés and prosecco at 7pm. The 'reception' area of the hotel is slightly bizarre, no desk...

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Helpful?
1Thank shfriday
GM159, Manager at Cranley Hotel, responded to this review

Dear guest, Thank you for taking the time to write such an excellent review of your recent stay with us at the Cranley Hotel. It fills me with great pride to learn that you were impressed by the excellent service of our staff. I am also pleased to read that you regard our rooms to be beautiful combined with luxury...

Reviewed 3 weeks ago via mobile

After booking tickets to a show at the Royal Albert Hall and not wanting to faff about with public transport I stumbled across the Cranley via TripAdvisor. As you have probably seen it is rated quite highly and I wouldn't argue against it. The rooms are a good size, clean and well equipped. However the heating in our room seemed...

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1Thank Tom B
GM159, Manager at Cranley Hotel, responded to this review

Dear Guest, I would like to thank you for sharing your experience and writing this wonderful review about your stay with us. We very much look forward to welcoming you back to your “London home” in the hopefully near future.

Melbourne, Australia
Reviewed 4 weeks ago via mobile

This hotel is in a great, safe area. It's walking distance to the Gloucester Rd Station in Kensington, making it very easy to get to wherever you want to go. The station is also next door to a lovely big Waitrose, so it was great for picking up odds & ends on the way back to the hotel after a...

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Helpful?
2Thank ShaAndOllie
GM159, Manager at Cranley Hotel, responded to this review

Dear guest, Thank you for taking the time to post your review following your recent stay with us. Please accept my sincere apologies that we have inadvertently managed to detract so much from what I otherwise hope would have been a most enjoyable stay with us. Indeed due to our refurbishment and moving the reception area to the opposite hall...

Cambridgeshire, United Kingdom
Reviewed 5 weeks ago

Very strange experience. When we entered the hotel there was no reception in the entrance hall which went through into a large sitting room, furnishings were very attractive and looked new, but no staff immediately to be seen until I spotted a lady sat at a desk in the far corner of the room! It felt awkward to hunt out...

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3Thank ck2472014
GM159, Manager at Cranley Hotel, responded to this review

Dear Guest, Your feedback is most appreciated and please rest assured that we have taken your comments very much on board and will ensure we are much more thoughtful and sensitive in dealing with such matters in future. I very much hope we will yet have the opportunity to welcome you back to the Cranley Hotel.

Lancaster, Pennsylvania
Reviewed 29 December 2016 via mobile

We have been visiting this hotel for 15 years and have witnessed a gradual decline in the facilities maintenance and upkeep. The staff works very hard to compensate for the shortcomings. We invited friends this year and we were embarrassed by the appearance of the lobby area and the fact that hot water seemed to be scarce. I reached out...

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6Thank Tim5525
GM159, Manager at Cranley Hotel, responded to this review

Thank you for taking the time to write this review of your recent stay at the Cranley Hotel and I am sorry that you were so disappointed with your stay. We want to take the hotel forward and things will change and I appreciate that any changes made to such an established hotel may not be to the liking of...

Cirencester, United Kingdom
Reviewed 27 December 2016 via mobile

Myself and my husband stayed here for a few nights after we got married. We arrived early to a comp upgrade and lovely cupcakes (Smith Extra). The service was perfect and the room was very clean and thoughtfully laid out. The reception team were very helpful in offering advice of things to do in the area. We really enjoyed our...

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Thank Champagneandcake
GM159, Manager at Cranley Hotel, responded to this review

Thank you for taking the time to write this lovley 4 star review of your recent stay at the Cranley Hotel and congratulations on your wedding. We do upgrade our guests from time to time and I was delighted to read that you so enjoyed your stay so much As you discovered the hotel is in a great location in...

Kraainem, Belgium
Reviewed 23 December 2016

Excellent and convenient location close to the Gloucester Road tube station. Good service and extremely polite staff, especially the concierges, even very late at night of very early in the morning. Accomodation very good as well, but the bathroom could be refurbished.

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Thank Bertrand W
GM159, Manager at Cranley Hotel, responded to this review

Thank you for taking the time to write this lovely 4 star review of your recent stay at the Cranley Hotel. I was delighted to read that you so enjoyed your stay so much and thank you for your kind comments about the team As you discovered the hotel is in a great location in the heart of Kensington close...

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Staying in South Kensington

Neighbourhood Profile
South Kensington
With its ivied mews, row upon row of Poppins-esque white washed mansions, and placid garden squares, it's easy to see the charms of South Kensington. And with superb access to Hyde Park, Holland Park and Kensington Gardens, as well as the largely child-friendly and mostly free Museum Quarter (not to mention more major attractions like Royal Albert Hall) such charms are easy to make the most of. As welcoming and cosmopolitan as it is reserved and residential, South Kensington is always a hit with visitors.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
Things to do
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Multilingual Staff
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Babysitting
Official Description (provided by the hotel)
Sitting quietly on an attractive South Ken side street, The Cranley Hotel in London is the perfect townhouse-from-home. With its mahogany antiques, Regency-period palette and prettily embroidered bedheads, it's an ideal base for a spot of Anglo-centric shopping, sightseeing and tea-taking. ... more   less 

Additional Information about Cranley Hotel

Address: 10-12 Bina Gardens | South Kensington, London SW5 0LA, England
Region: United Kingdom > England > London > South Kensington , Earls Court
Price Range: ₹ 10,423 - ₹ 24,015 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Cranley Hotel 4*
Number of rooms: 39
Reservation Options:
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Also Known As:
Cranley Hotel London
Hotel Style:
#286 Romantic Hotel in London
#290 Business Hotel in London
#292 Family Hotel in London
#307 Luxury Hotel in London
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Questions & Answers

Here's what travellers have asked, with answers from Cranley Hotel staff and other travellers.
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Questions? Get answers from Cranley Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We have a very good room on top floor with a beautiful view of London”
 of 5 bubbles 641bertrandw, 23 Dec 2016 | Read review
“Room 607 - large 4 poster room on the ground floor.”
 of 5 bubbles V517GQlindab, 13 Oct 2016 | Read review
“I think we may have had one of the best rooms - facing the street was no problem....”
 of 5 bubbles louandpamr, 4 Oct 2016 | Read review
“There is a lift to all floor if you fins stairs a problem”
 of 5 bubbles emilyrY583TD, 5 Sep 2016 | Read review
“Probably better bedroom views at the front of the hotel rather than the back.”
 of 5 bubbles bennySouthend, 23 Jul 2016 | Read review
5 of 5