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DoubleTree by Hilton Hotel London - Kensington

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DoubleTree by Hilton Hotel London - Kensington
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564 Reviews from our TripAdvisor Community

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Showing 487: English reviews
Vienna, Austria
Reviewed yesterday NEW

Nice hotel on great location. Delicius coffee and dinner in hotel restaurant. I like the bed in room. I recomend hotel to all. It was very clean, quite and comfortable. Sure I will come again when I visit London.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Barbara A
The Hague, The Netherlands
Reviewed yesterday NEWvia mobile

Absolutely a great location: just a few minutes from the National History Museum or the V&A and close to South Kensington tube station. Staff is very friendly and breakfast is decent. So why only the 'average' rating? Bad luck had it that my room (room 518) was probably one of the smallest and had the least light (as windows were...

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Helpful?
Thank Jurgen R
Gdansk, Poland
Reviewed 3 days ago NEW

We have spent 4 days in London, just sightseeing. The choice of the hotel was a very good decision - it is perfectly located. It was just 10-minute walk to Natural History, Science, Victora & Albert Museums. An Underground station with a very good communication with other parts of London was very close. Lots of fine bars and restaurants nearby....

Review collected in partnership with DoubleTree by Hilton
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Thank Mariusz1000
Reviewed 5 days ago NEW

The prices can be reasonable if you catch a booking sale or book off season. The hotel is clean, safe and a great base for your exploration of London. My pre-teen daughter and I stayed here and found it comfortable and safe.

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Helpful?
Thank 740jackiej
Jesus E, Hotel Manager at DoubleTree by Hilton Hotel London - Kensington, responded to this review

Dear Guest, Thank you for your feedback. We are delighted to hear that you enjoyed your stay with us. We continue to develop our products and services to the highest standards and we look forward to welcoming you back to the Doubletree by Hilton Kensington in the near future. Best regards, Jesus Espinar Hotel Manager

Oxford, United Kingdom
Reviewed 6 days ago NEW

The reception staff are rude and on the verge of aggressive. The rooms are ok but mnassively over priced. There are plenty of far better options nearby. The food in the restaurant is of average quality but much better to try a local restaurant where better service and options are available.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Harry H
Jesus E, Hotel Manager at DoubleTree by Hilton Hotel London - Kensington, responded to this review

Dear Guest, Thank you for your valuable feedback. We regret that you were not entirely satisfied on this occasion and apologise for any inconvenience caused. We strive to provide excellent levels of customer care and are surprised to hear your comments regarding the team. You have my assurances that any shortfall in our service on this occasion is not typical...

Reviewed 6 days ago NEW

This hotel is in a great location and managed by great staff. The rooms are of a reasonable size for London, are modern and well decorated. I would not hesitate to recommend any of the Doubletree brand especially this one in South Kensington.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Clare W
Jesus E, Hotel Manager at DoubleTree by Hilton Hotel London - Kensington, responded to this review

Dear Guest, We would like to thank you for taking the time to share your comments following your recent trip. It really is satisfying for the entire team to read your positive comments and to know that we helped make your time in London so memorable. We hope to welcome you back to the Doubletree London Kensington when you return...

Dubai, United Arab Emirates
Reviewed 1 week ago

Lovely hotel, with some friendly staff at check in. Room service is very slow. Its perfect for business travel, as connectivity is great. The room amenities seem a bit out of date, particularly the heating/cooling systems. They can also be quite noisy. The breakfast was below average. Very limited in choice.

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Helpful?
1Thank TravelnDiscover
Jesus E, Hotel Manager at DoubleTree by Hilton Hotel London - Kensington, responded to this review

Dear Guest, Thank you for your valuable feedback. I am pleased to hear that you enjoyed your stay and am equally grateful for your comments to help us improve of services and facilities for the future. I am sorry if there was any shortfall in the facilities provided to you on this occasion. You can be assured that every effort...

Arbroath, United Kingdom
Reviewed 2 weeks ago via mobile

Booked three night stay for a family reunion.I had three moves and stayed in another hotel on the last night to get a good nights sleep! None of the air condition was working and the rooms were in a bad state of repair broken windows exposed wiring bad workmanship (a smaller air con unit was installed on the angle and...

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Helpful?
1Thank jameswilson186492
Jesus E, Hotel Manager at DoubleTree by Hilton Hotel London - Kensington, responded to this review

Dear Guest, Thank you for your feedback. We are sorry to hear that your stay was not memorable for all the right reasons. We pride ourselves on delivering a good quality of services and facilitates and I regret that we did not meet with your satisfaction on this occasion. Please send me the date of your stay along with your...

Poole, United Kingdom
Reviewed 2 weeks ago

My partner booked this weekend stay as a birthday surprise believing it would be special. On arrival the staff at reception were friendly and helpful, carrying our luggage up to our room. However, the room we had (No.406) was so small that we had to sit on the bed rather than on a chair each; it was also dark and...

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Helpful?
1Thank L6650KOluisa
Jesus E, Manager at DoubleTree by Hilton Hotel London - Kensington, responded to this review

Dear Guest, Thank you very much for taking the time to share online your personal experience. The safety of our guests as well as any personal belongings is a top priority for us and I am disappointed to learn about the loss of the mentioned items. This incident is certainly a very isolated occurrence and I am very sorry we...

Los Angeles, California
Reviewed 2 weeks ago

I have been staying at The Regency/Doubletree Kensington for years. Since it has become a DoubleTree the hotel has only gotten better. Rafiq and his staff do a fantastic job of welcoming their guests. Improvements to the hotel include a new lounge/restaurant that is a vast improvement from the dark place in the basement it used to be. I always...

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Helpful?
Thank WLA82
Jesus E, Hotel Manager at DoubleTree by Hilton Hotel London - Kensington, responded to this review

Dear Guest, Thank you for your feedback and for your loyalty to our Hotel. We are delighted to hear that you enjoyed your stay with us. We will be pleased to share your comments with our team, especially with Rafiq for their great work and we look forward to welcoming you back again soon. Best regards, Jesus Espinar Hotel Manager

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Staying in South Kensington

Neighbourhood Profile
South Kensington
With its ivied mews, row upon row of Poppins-esque white washed mansions, and placid garden squares, it's easy to see the charms of South Kensington. And with superb access to Hyde Park, Holland Park and Kensington Gardens, as well as the largely child-friendly and mostly free Museum Quarter (not to mention more major attractions like Royal Albert Hall) such charms are easy to make the most of. As welcoming and cosmopolitan as it is reserved and residential, South Kensington is always a hit with visitors.
Explore this neighbourhood

Amenities

Highlights
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Conference Facilities
  • Banquet Room

Additional Information about DoubleTree by Hilton Hotel London - Kensington

Address: 100 Queen's Gate | South Kensington, London SW7 5AG, England (Formerly Regency Hotel - Queen's Gate)
Region: United Kingdom > England > London > South Kensington , Kensington and Hyde Park
Price Range: ₹ 8,748 - ₹ 18,253 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — DoubleTree by Hilton Hotel London - Kensington 4*
Number of rooms: 203
Reservation Options:
TripAdvisor is proud to partner with Hilton EMEA, Booking.com, Travelocity, Agoda, Priceline, Hotels.com and Cheap Tickets so you can book your DoubleTree by Hilton Hotel London - Kensington reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Regency Hotel Queens Gate
Regency Hotel London
Hotel Style:
#283 Luxury Hotel in London
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Questions & Answers

Here's what travellers have asked, with answers from DoubleTree by Hilton Hotel London - Kensington staff and other travellers.
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Questions? Get answers from DoubleTree by Hilton Hotel London - Kensington staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“best rooms are higher floors”
 of 5 bubbles 740jackiej, 17 Jan 2017 | Read review
“Higher away from the street and probably round the back away from the busy road out front.”
 of 5 bubbles Stevev, 28 Dec 2016 | Read review
“No os podéis perder una pinta en su renovado bar.”
 of 5 bubbles Birkex, 17 Dec 2016 | Read review
“If you have ambulatory issues make sure to book a room that you can reach from the elevator without additional stairs.”
 of 5 bubbles 582dd, 13 Dec 2016 | Read review
“Quiet sleeping rooms”
 of 5 bubbles Recessionista, 11 Dec 2016 | Read review
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