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Grosvenor House, A JW Marriott Hotel

Hotels.comUS$ 359*
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#229 of 1,063 Hotels in London
Certificate of Excellence
11/06/2017 12/06/2017
1 room 2 adults 0 children
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Grosvenor House, A JW Marriott Hotel
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2,516 Reviews from our TripAdvisor Community

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There are newer reviews for Grosvenor House, A JW Marriott Hotel
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Showing 2,332: English reviews
Carlisle, United Kingdom
Reviewed 3 March 2015

I stayed with a friend mid week and paid with my Marriott points. It was conveniently located for business and within easy access of the city for our sightseeing and mini break after work was done. We had a superior room which was lovely and spacious, the bathroom was large and everything was great quality. Staff could not do enough...

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Helpful?
4Thank northerntraveller74
Morten S, Hotel Manager at Grosvenor House, A JW Marriott Hotel, responded to this review

Dear notherntraveller74, I very much appreciate you taking time to place a review here on Trip Advisor with regards to your recent stay with us. It is most pleasing to hear that you found your stay with us so comfortable and you were able to relax and enjoy your time with us. As you mention, not all of our rooms...

All over
Reviewed 2 March 2015 via mobile

For Americans traveling to the UK, there are many hotels which will offer accommodation that will surprise you- sparse furnishings, tiny rooms, odd bathrooms, etc. This property provides a great room in a great location. Fitness area has all new equipment and ample machines. Service was outstanding. Don't miss the steak house or tea in the afternoon. We will be...

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Helpful?
5Thank FineF00die
Morten S, Hotel Manager at Grosvenor House, A JW Marriott Hotel, responded to this review

Dear Paul G and Melissa L, Thank you very much for your wonderful review, your time and comments re truly appreciated. I am most pleased to read that you enjoyed not only your stay with us at Grosvenor House, but also your visit to the JW Steakhouse and park Room for our delicious afternoon tea selections! We look forward to...

Veracruz, Mexico
Reviewed 27 February 2015

I was just recently with my father celebrating his 65 birthday in London and since we have never stayed in this area before, I was a little bit hesitant but let me share with you that the area is just fine. Walking distance from many attractions in London and a lot of sightseeing. Service and attention was superb. Thanks for...

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Helpful?
7Thank edFT
Morten S, Hotel Manager at Grosvenor House, A JW Marriott Hotel, responded to this review

Dear edFT, I sincerely appreciate your time in placing a review with regards to your recent stay with us here at Grosvenor House, A JW Marriott Hotel. It is most pleasing to hear that you found our location perfect for your travel needs and for your time with us here in London. I will be sure to pass on my...

Casteau, Belgium
Reviewed 26 February 2015

Check in is excellent, helpful agents answer questions upon checkin. Executive lounge is one of the best I've seen, Spanish Cava is served! Downside, beds are uncomfortable, cannot dry hair in bathroom, no coffee maker in the room...coffee in Executive Lounge is custom made machine . Main Hotel bar is crowded with non hotel guests from the area, made it...

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Helpful?
Thank KWarner
Morten S, Hotel Manager at Grosvenor House, A JW Marriott Hotel, responded to this review

Dear KWarner, It was our pleasure having you here as our guest. Thank you for taking the time to write your review about the service you received from our Front Office team and the standards of the Executive Lounge. I am delighted you enjoyed the setting of our newly renovated lounge which has quickly become one of the most popular...

Petersfield, United Kingdom
Reviewed 19 February 2015

We had a lovely stay in the hotel. A bedroom and lounge which was made up into a children's bedroom for two children. Very well equipped, with robes for everyone and high quality linen. We were however woken at night to ask if we would like our beds turned down, and then woken again to ask if the hotel could...

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Helpful?
2Thank queenmaz
Morten S, Hotel Manager at Grosvenor House, A JW Marriott Hotel, responded to this review

Thank you for your feedback from your recent visit with us. I am delighted to learn that your family enjoyed one of our Family suites where you could all enjoy the charm of Grosvenor House. I am sorry for the lack of empathy shown by a member of our team when entering to investigate an issue with the television in...

Seattle, Washington, United States
Reviewed 17 February 2015

Grosvenor House was a welcome end to a week long trip to London. We covered three distinct areas of London saving Hyde Park for the end. We enjoyed everything about Grosvenor House. Pros: Proximity to Hyde Park, Royal Albert Hall, St James Park and Notting Hill. Walking distance to Piccadilly, Leicester Square, Parliament, Westminster, Oxford Street shopping. Check in was...

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Helpful?
1Thank JkmW67
Chevy Chase, Maryland
Reviewed 16 February 2015

I stayed here for three weeknights on business with a couple colleagues. As other reviewers have noted, this is an aged property in the heart of Mayfair and right across Park Lane from Hyde Park. The location is excellent; however, the hotel is a little tired. The staff is very friendly but the execution of service leaves much to be...

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Helpful?
Thank Abbotsbury92
Morten S, Hotel Manager at Grosvenor House, A JW Marriott Hotel, responded to this review

Dear algonquin_hiker, Thank you for taking time to place a review with regards to your recent stay with us at Grosvenor House, A JW Marriott Hotel. Within the next two years we will be pleased to showcase a complete renovation of all of our guestrooms, lobby areas and lounges. On your next visit we do hope you get the opportunity...

Aylesbury, United Kingdom
Reviewed 16 February 2015

I took my wife for a long weekend theatre trip for her birthday. Booked this hotel as we had stayed here before and had been very happy (despite very bad experiences at other Marriott hotels in the UK). The room was clean and spacious and the bed very comfortable but we were woken up regularly by the very noisy air-conditioning...

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Helpful?
Thank Mike M
Morten S, Hotel Manager at Grosvenor House, A JW Marriott Hotel, responded to this review

Dear Mike M, Thank you for taking the time to place a review here on Trip Advisor, regarding your visit to Grosvenor House, A JW Marriott Hotel. It is regrettable to hear that certain aspects of our service delivery were lacking on this particular occasion. For that, I must apologize, as clearly these are not the service levels we pride...

London, United Kingdom
Reviewed 15 February 2015

stayed in quite a few 5* london hotels in the past. I was impressed when we pulled up outside... gated hotel with quite a few posh cars outside. The reception is grand and the staff were very polite and helpful. The position was good...(we walked to Harrods in the morning)... the only slight complaint was that the room we had...

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Helpful?
Thank Edward G
Vienna, Austria
Reviewed 13 February 2015

Very good service, large rooms, good location, we had excellent lunch in hotel restaurant JW Steakhouse - fine food and nice wines and extremely professional, polite and well mannered staff. Good business centre.

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Helpful?
1Thank Roman V

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11/06/2017 12/06/2017
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Staying in Mayfair

Neighbourhood Profile
Mayfair
Set beside some of London's best parks and home to world-class galleries, luxurious hotels, and famed thoroughfares, the ultra upscale Mayfair is one of London's most exclusive haunts. Here the shopping is haute, the dining is exquisite, and the nightlife is vibrant. A casual stroll through the area’s chic streets will reveal that Michelin stars and chauffeured cars are practically the norm here. Even if you're on a tight budget, this exceptionally well connected swath of Central London is worth exploring, if only for the chance to take a peak at the goings on of upper crust English society.
Explore this neighbourhood

Amenities

Highlights
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
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About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Grosvenor House, A JW Marriott Hotel is a landmark 5-star hotel on Park Lane, Mayfair offering luxurious guest rooms & suites, high quality dining and 24 hour fitness center. Our hotel's ideal location is just steps from Hyde Park and a short trip from Buckingham Palace or the London Eye. The hotel also boasts elegant and expansive meeting and conference facilities. ... more   less 

Additional Information about Grosvenor House, A JW Marriott Hotel

Address: Grosvenor House 86-90 Park Lane, London W1K 7TL, England
Region: United Kingdom > England > London > Mayfair
Price Range: ₹ 23,909 - ₹ 59,814 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Grosvenor House, A JW Marriott Hotel 5*
Number of rooms: 496
Reservation Options:
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Also Known As:
Jw Marriott London
Grosvenor Hotel Jw Marriott
Marriott London
London Marriott
Hotel Style:
#128 Romantic Hotel in London
#143 Business Hotel in London
#151 Family Hotel in London
#171 Luxury Hotel in London
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Questions & Answers

Here's what travellers have asked, with answers from Grosvenor House, A JW Marriott Hotel staff and other travellers.
43 questions
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drexel hill, pa
over a year ago
Bexleyheath, United Kingdom

See all questions (43)

Questions? Get answers from Grosvenor House, A JW Marriott Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Choose a room anywhere but the rear first floor. The view from our window was of mechanical equipment.”
GaryG915, 26 May 2017 | Read review
“Try the suites”
markbP1818CN, 24 May 2017 | Read review
“A suite with Club room access”
lindak7160, 23 May 2017 | Read review
“Rooms on higher floors should give a view of Hyde Park”
Amrita_12_11, 13 May 2017 | Read review
“Ask for a view of Hyde Park”
  • Looking into the double-part bathroom from the entryway.
  • Front part of the marble bath.
  • Crap view from our room. But, at least, it was quiet.
  • Back part of bathroom. The toilet had some flushing issues.
  • Comfy King bed
spycygrl, 12 May 2017 | Read review
5 of 5
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US$ 359* /night
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Prices are for 1 room, 2 adults
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