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Grosvenor House, A JW Marriott Hotel

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#206 of 1,088 Hotels in London
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Grosvenor House, A JW Marriott Hotel
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2,410 Reviews from our TripAdvisor Community

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There are newer reviews for Grosvenor House, A JW Marriott Hotel
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Showing 2,239: English reviews
London, United Kingdom
Reviewed 15 January 2015

We enjoy staying at the Grosvenor whenever we stay in central London. The location is excellent, walking distance to Bond St, West End shopping and Knightsbridge or a quick ride in a taxi. Opposite Hyde Park so great for some light exercise! The rooms are comfortable, fabulous beds and linens make for a comfortable nights sleep. My only real criticism...

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Helpful?
2Thank Charles C
Morten S, Hotel Manager at Grosvenor House, A JW Marriott Hotel, responded to this review

Good day and thank you for taking the time to write a review with regards to your recent stay with us at Grosvenor House, A JW Marriott Hotel. It was a pleasure to have you with us and I am most delighted to hear that you enjoyed your visit. Some of our guestrooms do include walk in showers, so please...

Reviewed 15 January 2015

My partner and I arrived at midday on Friday 5th December 2014 for my birthday weekend. Immediately we felt more than welcome, we were greeted by a lovely young lady and shown to the next available receptionist. On checking in we were asked if we visiting just for the weekend of for a special occasion. My partner informed the receptionist...

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2Thank Regulartable3
Morten S, Hotel Manager at Grosvenor House, A JW Marriott Hotel, responded to this review

Thank you so much for your very kind review regarding your recent review of your stay with us at Grosvenor House, A JW Marriott Hotel. It is most pleasing to read that you elected to stay with us to celebrate your Birthday! We do hope to welcome you again soon, and this time around also at the JW Steakhouse! With...

Milan, Italy
Reviewed 15 January 2015

wonderful stay in this hotel. we stayed a couple of nights on new year and it was really nice. very quiet area. the room was exceptionally nice and the bathroom was very tidy and clean with 5 star treatment with slippers,shampoo,bathrobes and tidiness. also it was nice that they gave us free water bottles in the room each day. ...but...

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3Thank dalola1974
Morten S, Hotel Manager at Grosvenor House, A JW Marriott Hotel, responded to this review

Thank you for taking the time to write a review here on Trip Advisor with reference to your recent stay with us at Grosvenor House, A JW Marriott Hotel. First and foremost, please accept my apologies for the manner in which you were treated when interacting with Emmanuel at the Front Desk. Rest assured, I have personally spoken to Emmanuel...

Chicago, Illinois
Reviewed 15 January 2015

I stayed in London for four nights and decided to spend the last one at the JW Marriott thinking I would end my trip with a bang. Unfortunately, the front desk staff who checked me in was very rude and mildly insulting. The hotel itself was beautiful and I loved that the rooms had old London charm and they were...

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2Thank Charlotte D
Morten S, Hotel Manager at Grosvenor House, A JW Marriott Hotel, responded to this review

Thank you for taking the time to post a review here on Trip Advisor. I was most concerned to learn of the manner in which you state you were treated by a member of our Front Desk Team. Clearly these are not the service levels we pride ourselves on. Rest assured, we will be conducting more in depth training with...

London, United Kingdom
Reviewed 13 January 2015

My friend and I had afternoon tea here on a Monday afternoon. She was visiting from the States and wanted a proper afternoon tea experience, I was meeting her with my four month old daughter, and was more then a little worried about what the experience would be, and if we'd feel welcome. I shouldn't have worried at all. The...

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2Thank ComplicatedCreature
Morten S, Hotel Manager at Grosvenor House, A JW Marriott Hotel, responded to this review

I am so pleased to read that you found your experience with us to be perfect! Thank you for your time and for sharing such positive comments regarding afternoon tea at the park Room. As I have mentioned in some of my previous responses to others, it is always so pleasing to hear that our guests experience such genuine care...

Cardiff, United Kingdom
Reviewed 11 January 2015

Have just returned from a one night break. Staff here are extremely friendly and helpful. Great comfy bed and spacious room. Nice choice of breakfast. This hotel is easily accessible to all locations. The only down side is that the bar prices are excessive, typical of most hotels. I would definitely recommend and would stay here again.

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Thank Kath442
Morten S, Hotel Manager at Grosvenor House, A JW Marriott Hotel, responded to this review

Thank you for posting such a pleasant review here on Trip Advisor. I am so pleased to read that our associates were able to extend a very warm, sincere and friendly welcome during your entire stay with us! I do hope that you were able to enjoy our many dining options, from a succulent steak at the JW Steakhouse or...

Rancho Santa Fe, California
Reviewed 10 January 2015

We were at this property for 4 nights, a family of 6 occupying 3 rooms. I have stayed here years ago & found it unchanged in terms of the largely Middle East guests & quaintly English rooms. Our room was quite large, by London standards, very comfortable with a well appointed bathroom. Our bathtub did not drain & we called...

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2Thank HinRSF
Morten S, Hotel Manager at Grosvenor House, A JW Marriott Hotel, responded to this review

Thank you for taking the time to share with us your experience from your most recent visit with us. It is great to see that you and your family had such an overall enjoyable stay and I am happy to learn that the Grosvenor House has become your “home-away-from-home” when visiting London. I am delighted to see that you enjoy...

New York
Reviewed 9 January 2015 via mobile

Grosvenor House is centrally located, right between the Hyde Park Corner and Marble Arch underground stops. It was also walking distance from many attractions, including Buckingham Palace. The hotel itself is spacious and immaculate, and the staff provided excellent service. The in hotel dining options were a bit pricey. One of the biggest perks was the executive lounge, which provides...

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1Thank Ada2700
Morten S, Hotel Manager at Grosvenor House, A JW Marriott Hotel, responded to this review

Dear Ada2700 Reading your review it is evident that you have found your new special place to stay whilst visiting London. I could not agree more in that the location of Grosvenor House on Park Lane is an excellent setting for exploring all that London has to offer. With only minutes to several underground stations London’s fantastic sights and shopping...

Chicago, Illinois
Reviewed 9 January 2015

From the moment we walked through the door everyone was amazing. Service was outstanding, everyone went out of their way to make us feel comfortable. The room was newly renovated, well appointed, quiet and luxurious. As Platinum Elite members we did have access to the Club Lounge.. which was excellent. The location is fabulous, easy walking distance to everything we...

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3Thank freqtrav123
Morten S, Hotel Manager at Grosvenor House, A JW Marriott Hotel, responded to this review

Firstly, let me thank you for being such a loyal member to the Marriott family of hotels. Receiving feedback such as yours truly is a great accolade for the service that the entire team strives to deliver every day. Knowing that you visit hotels worldwide on a regular basis your feedback truly means a lot to us. I am delighted...

Chicago, Illinois
Reviewed 8 January 2015

Had an excellent stay at Grosvenor House in December. Our 6th floor room was large and well appointed; great bathroom; plenty of closet storage. Comfortable bed. Blowdrying/styling my hair at the desk took a little getting used to but not a big deal. Gold level with Marriott so we had access to the outstanding Executive Lounge which included a large...

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3Thank ace4467
Morten S, Morten Skumsrud at Grosvenor House, A JW Marriott Hotel, responded to this review

Thank you for your posting here on Trip Advisor. Reading your review it appears that you had some fantastic days in London visiting some of the world famous sights in the nearby area of the hotel. Despite the crowds at Winter Wonderland; I do hope you got to experience the great atmosphere and the wintery delights that they had to...

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Staying in Mayfair

Neighbourhood Profile
Mayfair
Set beside some of London's best parks and home to world-class galleries, luxurious hotels, and famed thoroughfares, the ultra upscale Mayfair is one of London's most exclusive haunts. Here the shopping is haute, the dining is exquisite, and the nightlife is vibrant. A casual stroll through the area’s chic streets will reveal that Michelin stars and chauffeured cars are practically the norm here. Even if you're on a tight budget, this exceptionally well connected swath of Central London is worth exploring, if only for the chance to take a peak at the goings on of upper crust English society.
Explore this neighbourhood

Amenities

Highlights
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
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About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Grosvenor House, A JW Marriott Hotel is a landmark 5-star hotel on Park Lane, Mayfair offering luxurious guest rooms & suites, high quality dining and 24 hour fitness center. Our hotel's ideal location is just steps from Hyde Park and a short trip from Buckingham Palace or the London Eye. The hotel also boasts elegant and expansive meeting and conference facilities. ... more   less 

Additional Information about Grosvenor House, A JW Marriott Hotel

Address: 86-90 Park Lane, London W1K 7TN, England
Region: United Kingdom > England > London > Mayfair
Price Range: ₹ 19,313 - ₹ 45,952 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Grosvenor House, A JW Marriott Hotel 5*
Number of rooms: 496
Reservation Options:
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Also Known As:
Jw Marriott London
Grosvenor Hotel Jw Marriott
Marriott London
London Marriott
Hotel Style:
#128 Romantic Hotel in London
#143 Business Hotel in London
#151 Family Hotel in London
#156 Luxury Hotel in London
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Questions & Answers

Here's what travellers have asked, with answers from Grosvenor House, A JW Marriott Hotel staff and other travellers.
41 questions
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Bexleyheath, United Kingdom
drexel hill, pa
over a year ago
San Diego, California
over a year ago

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Questions? Get answers from Grosvenor House, A JW Marriott Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“executive lounge is great if you want to spend a little extra”
 of 5 bubbles Mag1223, 17 Feb 2017 | Read review
“Rooms on the 6th floor are quieter”
 of 5 bubbles heywood08, 14 Feb 2017 | Read review
“take front facing room”
  • its written on fridge if u pick anything it will b charged automatically
 of 5 bubbles tusharanand1, 13 Feb 2017 | Read review
“The rooms facing the side street, are nice and quiet. The lounge is great.”
 of 5 bubbles Traveler_Eyal, 11 Feb 2017 | Read review
“We were on the 7th (our of 8) floor and it was very quiet. We were far from the elevator, which was great.”
  • 7th floor, overlooking Park Lane and Hyde Park.
  • Surprise birthday gift from the hotel staff!
  • Gorgeous and spaceous bathroom!
 of 5 bubbles my3gems, 2 Feb 2017 | Read review
5 of 5