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Grosvenor House, A JW Marriott Hotel

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#208 of 1,089 Hotels in London
Certificate of Excellence
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1 room 2 adults 0 children
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Grosvenor House, A JW Marriott Hotel
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2,445 Reviews from our TripAdvisor Community

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There are newer reviews for Grosvenor House, A JW Marriott Hotel
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Showing 2,269: English reviews
Philadelphia, Pennsylvania
Reviewed 10 March 2015

We traded in a lot of Marriott points to stay in The Grosvenor Hotel. My 60th birthday trip and we thought why not treat ourselves. The staff greeting you are as you expect .. top notch and very professional. I won't say I was very happy when I had to cool my jets because my partner was returning the rental...

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Thank windsorbmf
Chicago
Reviewed 8 March 2015

In the 1960s, The Grosvenor House was a lovely London hotel. 50+ years later, it begs for much-needed physical refreshment. The staff lacks polish, training & confidence. Turn-down service at 8:45pm? Free wi-fi requiring "renewal" every hour? Doormen screaming at taxis. Former elegance lurks in old marble bathrooms and lovely linens, but overall a tired old lady in need of...

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1Thank Luisa36
Morten S, Hotel Manager at Grosvenor House, A JW Marriott Hotel, responded to this review

Thank you for your taking the time to write a review following your stay with us. What you have described is to me personally disappointing as it is so far from representing what we strive for every day. Clearly these are not the service levels we pride ourselves on. As you have probably already noticed from other reviews; the service...

Berkeley Heights, New Jersey
Reviewed 7 March 2015

I had the pleasure of staying at the Grosvenor House for 4 nights. It is a world class hotel, with excellent staff that go out of their way to help you. It is a fantastic location and truly an enjoyable experience.

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2Thank EzraCornell
Morten S, Hotel Manager at Grosvenor House, A JW Marriott Hotel, responded to this review

Dear EzraCornell, Thank you for your wonderful review here on Trip Advisor! I am so pleased to hear that you enjoyed your stay with us and that you found your accommodation most comfortable. Our talented team of Associates do take pride in extending only the best and most courteous service to all of our valued guests and I am delighted...

Saudi Arabia
Reviewed 6 March 2015

Being a Marriott Reward Program member, i picked this property for the location although Marriott has 2 other properties within almost the same block. The property overlooks the Hyde Park and host a fairly good rating steakhouse restaurant and a nice afternoon tea room. Located in the prestigious Mayfair making it close to restaurants, bars, and the shopping areas of...

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Thank Nyt77
Morten S, Hotel Manager at Grosvenor House, A JW Marriott Hotel, responded to this review

Dear Nyt77, Thank you for your review here on Trip Advisor. As mentioned in some of my previous responses, our prime location in the heart of London, does indeed allow great access to not only the Underground Transportation system, but also the many shops along Oxford Street and boutiques in Mayfair and the surrounding areas. After a tiring day of...

Kenosha, Wisconsin
Reviewed 5 March 2015

Stayed last weekend and had an excellent stay. Check in was slow but staff were friendly. This hotel has great character but has enjoyed appropriate updates. The executive lounge deserves particular accolades from the staff ,decor and food selection it is without doubt the best lounge I have used in the past 12 months . As a Platinum member we...

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2Thank Nigel B
Morten S, Hotel Manager at Grosvenor House, A JW Marriott Hotel, responded to this review

Dear Nigel B, Thank you for your review here on Trip Advisor and for taking the time to share your lovely comments with regards to your recent stay with us. I am very pleased to hear that you have found your new favorite "home away from home" with us here at Grosvenor House! It was a pleasure having you with...

Washington DC, District of Columbia
Reviewed 4 March 2015

I enjoy lime sherbet green as a unifying color, and bound editions of Punch, and a bound set of National Geographics from WWII. Big glass chandeliers and arrangements of pale yellow lilies and fresh forsythia in the reception area are an appropriate backdrop for men in tuxedoes as well as suits,Meath doorman happy to open the door for you as...

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1Thank Gabriel_Winter
Morten S, Hotel Manager at Grosvenor House, A JW Marriott Hotel, responded to this review

Dear Gabriel_Winter, I sincerely appreciate your time and for taking such care in placing a detailed review about your recent stay at Grosvenor House a JW Marriott Hotel. Our quintessential British charm is a favorite for many of our regular guests and I am so pleased to hear that you found your stay with us to be most comfortable. We...

Dubai
Reviewed 4 March 2015

I spent almost 10 days in this Hotel last Feb 2015 with my Husband and son. I had a great experience last year that's why I insisted to stay at this hotel this year as well. The overall stay is good and staff are very friendly. The new Executive Lounge is huge and well decorated. The staff at the Concierge...

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1Thank AlHashimi
Morten S, Hotel Manager at Grosvenor House, A JW Marriott Hotel, responded to this review

Dear AlHashimi, I sincerely appreciate you taking the time to place a review here on Trip Advisor pertaining to your recent stay with us in February 2015. I am sorry to hear of the issues you experienced with regards to the Housekeeping service during your stay and the subsequent delay in getting the items rectified in a timely manner. Please...

Carlisle, United Kingdom
Reviewed 3 March 2015

I stayed with a friend mid week and paid with my Marriott points. It was conveniently located for business and within easy access of the city for our sightseeing and mini break after work was done. We had a superior room which was lovely and spacious, the bathroom was large and everything was great quality. Staff could not do enough...

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4Thank northerntraveller74
Morten S, Hotel Manager at Grosvenor House, A JW Marriott Hotel, responded to this review

Dear notherntraveller74, I very much appreciate you taking time to place a review here on Trip Advisor with regards to your recent stay with us. It is most pleasing to hear that you found your stay with us so comfortable and you were able to relax and enjoy your time with us. As you mention, not all of our rooms...

All over
Reviewed 2 March 2015 via mobile

For Americans traveling to the UK, there are many hotels which will offer accommodation that will surprise you- sparse furnishings, tiny rooms, odd bathrooms, etc. This property provides a great room in a great location. Fitness area has all new equipment and ample machines. Service was outstanding. Don't miss the steak house or tea in the afternoon. We will be...

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5Thank FineF00die
Morten S, Hotel Manager at Grosvenor House, A JW Marriott Hotel, responded to this review

Dear Paul G and Melissa L, Thank you very much for your wonderful review, your time and comments re truly appreciated. I am most pleased to read that you enjoyed not only your stay with us at Grosvenor House, but also your visit to the JW Steakhouse and park Room for our delicious afternoon tea selections! We look forward to...

Veracruz, Mexico
Reviewed 27 February 2015

I was just recently with my father celebrating his 65 birthday in London and since we have never stayed in this area before, I was a little bit hesitant but let me share with you that the area is just fine. Walking distance from many attractions in London and a lot of sightseeing. Service and attention was superb. Thanks for...

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7Thank edFT
Morten S, Hotel Manager at Grosvenor House, A JW Marriott Hotel, responded to this review

Dear edFT, I sincerely appreciate your time in placing a review with regards to your recent stay with us here at Grosvenor House, A JW Marriott Hotel. It is most pleasing to hear that you found our location perfect for your travel needs and for your time with us here in London. I will be sure to pass on my...

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Staying in Mayfair

Neighbourhood Profile
Mayfair
Set beside some of London's best parks and home to world-class galleries, luxurious hotels, and famed thoroughfares, the ultra upscale Mayfair is one of London's most exclusive haunts. Here the shopping is haute, the dining is exquisite, and the nightlife is vibrant. A casual stroll through the area’s chic streets will reveal that Michelin stars and chauffeured cars are practically the norm here. Even if you're on a tight budget, this exceptionally well connected swath of Central London is worth exploring, if only for the chance to take a peak at the goings on of upper crust English society.
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Amenities

Highlights
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
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About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Grosvenor House, A JW Marriott Hotel is a landmark 5-star hotel on Park Lane, Mayfair offering luxurious guest rooms & suites, high quality dining and 24 hour fitness center. Our hotel's ideal location is just steps from Hyde Park and a short trip from Buckingham Palace or the London Eye. The hotel also boasts elegant and expansive meeting and conference facilities. ... more   less 

Additional Information about Grosvenor House, A JW Marriott Hotel

Address: Grosvenor House 86-90 Park Lane, London W1K 7TL, England
Region: United Kingdom > England > London > Mayfair
Price Range: ₹ 19,830 - ₹ 54,105 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Grosvenor House, A JW Marriott Hotel 5*
Number of rooms: 496
Reservation Options:
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Also Known As:
Jw Marriott London
Grosvenor Hotel Jw Marriott
Marriott London
London Marriott
Hotel Style:
#128 Romantic Hotel in London
#143 Business Hotel in London
#151 Family Hotel in London
#158 Luxury Hotel in London
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Questions & Answers

Here's what travellers have asked, with answers from Grosvenor House, A JW Marriott Hotel staff and other travellers.
43 questions
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drexel hill, pa
over a year ago
Bexleyheath, United Kingdom

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Questions? Get answers from Grosvenor House, A JW Marriott Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Have been overjoyed with any room in this hotel!”
 of 5 bubbles dalest2017, 13 Mar 2017 | Read review
“Inner rooms do not have a view.”
 of 5 bubbles DanJ243, 13 Mar 2017 | Read review
“Second floor room 222”
 of 5 bubbles miriamg916, 11 Mar 2017 | Read review
“executive lounge is great if you want to spend a little extra”
 of 5 bubbles Mag1223, 17 Feb 2017 | Read review
“Rooms on the 6th floor are quieter”
 of 5 bubbles heywood08, 14 Feb 2017 | Read review
5 of 5