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The Cumberland

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5,677 Reviews from our TripAdvisor Community

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Showing 4,841: English reviews
Reviewed 17 March 2014

Stayed here with my wife and it was the perfect location for a day out in London. All you would expect from a 5 star hotel in Central London. Rooms very not the biggest but didn't seem clustered. Clean and modern with lovely service.

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Helpful?
1Thank Reks777
MeskeremA, General Manager at The Cumberland, responded to this review

Dear Reviewer, Thank you for taking the time to write such a wonderful review of our hotel. We are very fortunate to have such a good location in central London. Your praise of the hotel has been communicated to all involved and I am glad you had such a lovely time. I certainly hope that it will not be long...

Cape Town
Reviewed 17 March 2014

The Cumberland hit the spot. Centrally located close to Oxford street, Marble Arch tube station and a wide choice of eateries. Check in was a pleasure mainly due to the friendly service received from Edgar - thank you! Throughout my stay, staff were very friendly and helpful! I stayed in 20 Cumberland Place, the building next to the main hotel...

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Helpful?
1Thank Daniel-CPT
Angela R, General Manager at The Cumberland, responded to this review

Thank you for your kind words. We strive ourselves on friendly service and train our staff to offer a home from home feel to our cherished guests. Thank you for choosing The Cumberland Hotel. Ian Peck.

Reviewed 16 March 2014 via mobile

The reception area is good makes u think its a really good hotel until u get to the rooms They are very small and basic and you can find better for the price you pay The facilities are good and there is free internet in the room which is good I would say the st giles hotel is better value...

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Helpful?
2Thank Stevewales44
Angela R, General Manager at The Cumberland, responded to this review

Thank you for writing your comments. Our Hotel has over a 1000 bedrooms. I am sorry to read you found the one you stayed in very small. We do have many different sizes depending on the room type you booked. I am confident that out of our 1000 bedrooms, if we our luck enough to welcome you again, you will...

Swindon, United Kingdom
Reviewed 16 March 2014

We were upgraded on check in to the other hotel behind, lovely room and very spacious. Our bed was huge. Breakfast was lovely. Great location as right at the top of shops. Lovely walk to Buckingham palace through the parks. The staff were all so helpful and friendly. We would return and recommend.

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Helpful?
Thank JanineSimpson2608
Angela R, General Manager at The Cumberland, responded to this review

Thank you for your time in writing a great review. I am very pleased to read your positive comments. We look forward to looking after you again. Kind regards. Ian Peck.

North West England, United Kingdom
Reviewed 16 March 2014

I stay here a lot. I have their Loyalty Card and have hit the highest tier possible, so obviously I'm a fan of this spectacular London hotel. You should be too, and if you are looking for something a bit special on your London jaunt, be it business or pleasure, then why not book one of their Junior Suites? I...

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Helpful?
1Thank Vanessa B
Magali P, General Manager at The Cumberland, responded to this review

Dear Reviewer, Thank you very much for such a great feedback regarding your recent stay at The Cumberland Hotel. I'm delighted to read that you are a fan and that all we offer is suitable for your needs. We do take your comments seriouly as it helps to prevent the issues and avoid them reoccuring in the future. I'm also...

Chulmleigh, United Kingdom
Reviewed 14 March 2014

We stayed just one night on a quick trip to London. The hotel, for its location, is excellent value and we obtained an upgrade to a 6th floor executive suite without asking. The room was perfectly adequate with all facilities, spacious and despite looking over Marble Arch relatively quiet apart from the odd siren in the night. Our only complaint...

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Helpful?
1Thank Peter C
Magali P, General Manager at The Cumberland, responded to this review

Dear Reviewer, Thank you very much for your constructive review regarding your recent stay at The Cumberland Hotel. It is great to read that you had overall an enjoyable time with us and that you did find all suitable for your needs. We are looking forward to your next visit hopefully quite soon. Your sincerely, Ian .L Peck General Manager...

Wales
Reviewed 14 March 2014

4 of us stayed at the Cumberland the weekend of March 7 th to 9 th . We thoroughly enjoyed . Our room was fine on the 5 th floor , no views but our friends were given an executive room on the 7th floor. The breakfast was excellent although there were queues especially on the Sunday morning. We appreciated...

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Helpful?
Thank Janet E
Magali P, General Manager at The Cumberland, responded to this review

Dear Reviewer, Thank you very much for providing your feedback on your recent stay at The Cumberland Hotel. I'm delighted to read that you had an enjoyable time with your friends at the hotel. It is great to see that everything went well and that you did find our services and the hotel suitable for all your needs. We appreciate...

Carnforth, United Kingdom
Reviewed 12 March 2014

This is the second time we have stayed at the Cumberland and we were very pleased with the hotel generally It is in an excellent location with the entrance to Marble Arch tube station just next door. Staff very pleasant and helpful (including dealing with a subsequent enquiry about lost property), rooms spacious, clean and comfortable with everything one could...

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Helpful?
Thank Kabu56
Magali P, General Manager at The Cumberland, responded to this review

Dear Reviewer, Thank you for providing your feedback on your recent stay at The Cumberland Hotel. I have shared your comments with my Food & Beverage Manager regarding the breakfast I'm sorry that you did not like it. I sincerely hope that this has marred you from staying in the future perhaps it would be good to upgrade to a...

Manchester
Reviewed 11 March 2014

Stayed in London to see a show and can't fault the location of the hotel. It's right at the end of Oxford Street facing Hyde Park. The hotel was very modern and the rooms were clean. The view from the room was the courtyard which was disappointing and the windows wouldn't open so the noisy aircon was on all night....

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Helpful?
Thank Biche4
Magali P, General Manager at The Cumberland, responded to this review

Dear Reviewer, Thank you for your feedback on your recent stay at The Cumberland Hotel. I'm delighted you liked the hotel and you did find our location very convenient for all you had to do however I' m sorry that you were not lucky with your room view perhaps on a future visit it would be worth requesting an outside...

Stafford, United Kingdom
Reviewed 11 March 2014

we stayed at the Cumberland form 7-9th march 2014. We had an upgraded room & champagne as we were celebrating my birthday, which was a lovely surprise. We have stayed in this hotel before and have always had a lovely time. The rooms are spacious clean & tidy, only draw back, for ladies is no mirror by the table, but...

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Helpful?
Thank m7oons7
Magali P, General Manager at The Cumberland, responded to this review

Dear Reviewer, Thank you very much for such a wonderful feedback following your stay at The Cumberland Hotel this month. It is great to see that we did tick all the boxes for you. Many thanks for recommending us and also for your kind comments. See you very soon. Yours sincerely, Ian L. peck General Manager The Cumberland Hotel

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Staying in Marylebone

Neighbourhood Profile
Marylebone
Marylebone offers what so many London neighbourhoods cannot: a village feel coupled with urban convenience. Much of its success rests in its location. Wedged between the northeastern corner of Hyde Park and the southern end of Regent's Park and with a number of Tube stations within easy reach, Marylebone is as pedestrian friendly as Central London gets. The bustling shopping mecca of Oxford Street separates it from Soho and Mayfair, exclusive Regent Street marks its border with Fitzrovia, and cosmopolitan Edgware Road serves as its western edge. Within this enviably situated quarter are an array of outstanding restaurants (from Michelin darlings to down and dirty cheeseburgers), an impressive assortment of independently owned shops, and some of the city's quietest and most pleasant nooks, crannies and cobbled lanes.
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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Cumberland Hotel is one of London's most famous and finest four star hotels. Opposite Marble Arch, it is perfectly located with superb service and facilities. Its inspiring lobby exhibits inspirational original works of modern art, perfectly complimenting its contemporary style. A great hotel in a perfect location in one of the world's great cities! ... more   less 

Additional Information about The Cumberland

Address: Great Cumberland Place, London W1H 7DL, England
Region: United Kingdom > England > London > Marylebone
Price Range: ₹ 11,224 - ₹ 21,367 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — The Cumberland 4.5*
Number of rooms: 1019
Reservation Options:
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Also Known As:
The Cumberland Hotel London
Cumberland Hotel London
Cumberland London
Hotel Style:
#248 Family Hotel in London
#268 Luxury Hotel in London
#292 Romantic Hotel in London
#342 Business Hotel in London
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Questions & Answers

Here's what travellers have asked, with answers from The Cumberland staff and other travellers.
37 questions
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Questions? Get answers from The Cumberland staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Go executive !”
 of 5 bubbles Lochie581, 4 Jan 2017 | Read review
“check cleanliness heating air conditioner and security before you accept room”
 of 5 bubbles 805josephn, 3 Jan 2017 | Read review
“Ask for a city view room on a high floor.”
 of 5 bubbles Annapashmina, 1 Jan 2017 | Read review
“Ask for room 7010 ... Amazing view !!!!”
 of 5 bubbles 290894, 1 Jan 2017 | Read review
“executive room”
 of 5 bubbles 663mustafaz, 23 Dec 2016 | Read review
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