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The Cumberland

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Traveller (1375)
Room & Suite (613)
Dining (82)
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Overview
  • Excellent30%
  • Very good38%
  • Average18%
  • Poor8%
  • Terrible6%
Travellers talk about
“marble arch”(778 reviews)
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AMENITIES
Free Wifi
Breakfast Buffet
Air Conditioning
Non-Smoking Hotel
Restaurant
Room Service
Suites
4 Star Hotel
All hotel details
Additional information
Offers from The Cumberland
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Reviews (6,535)
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5,575 results
Traveller rating
1,727
1,963
1,036
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374
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1,727
1,963
1,036
475
374
Show reviews that mention
All reviewsmarble archoxford streethyde parkexecutive roomexcellent locationpret a mangerlarge hotelbusy hoteltube stationcentral linewest endconciergefoyerselfridgesirondoormantheatre
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21 - 25 of 5,575 reviews
Reviewed 3 weeks ago via mobile

My wife and I have just stayed here for 1 night, We have never stayed here before but visit London frequently. We’d just stayed 3 nights at another hotel and needed and extra night but they couldn’t accommodate. This came up on a search and...More

Thank Burt13
Response from Oliver K, General Manager at The CumberlandResponded 2 weeks ago

Dear Burt13, Thank you for your feedback regarding your most recent stay with us at the Cumberland Hotel in London. I was disappointed to read that on your last stay with us you encountered a few challenges with our service levels and that we did...More

Reviewed 3 weeks ago

The hotel has a fantastic location and the people who works here are the very best. The breakfast was real good - almost Norwegian standard. The rooms are ok, and you'll find all the things you need to have a great stay.More

Review collected in partnership with this hotel
Thank benhage
Response from Oliver K, General Manager at The CumberlandResponded 2 weeks ago

Dear Benhage, ​Many thanks for taking the time to share your short yet sweet review of your experience at The ​Cumberland Hotel. ​​Indeed we are perfectly positioned in the heart of the city with London underground stations close by making travelling a breeze when getting...More

Reviewed 3 weeks ago via mobile

Friendly staff, knowledge and efficient. They were quick to resolve our temperature control issue. Breakfast included international fare. Great location, several tube stops, restaurants and stores within walking distance.More

Thank Carol L
Response from Oliver K, General Manager at The CumberlandResponded 2 weeks ago

Dear Carol L, On behalf of the entire team here at The Cumberland Hotel, thank you ever so much for having taken the time to share this fabulous review. I am delighted to see that your stay was such a positive one, and that unfortunate...More

Reviewed 3 weeks ago

I had a newly refurbished room (actually, three of them after I asked to change rooms). The rooms were all rather newly refurbished, large for central London, a bit impersonal but with all amenities. Nice room in every way apart from ONE major flaw: The...More

Thank Thomas2000040
Response from Oliver K, General Manager at The CumberlandResponded 2 weeks ago

Dear Thomas2000040, Thank you for taking the time to review your recent visit to the hotel. I would like to sincerely apologise for the disappointment you experienced and assure you this is by no means the usual level of excellent service we deliver to our...More

Reviewed 3 weeks ago via mobile

The room I had was alright, despite it being a double superior, it wasn’t any better than the double standard room I was offered previously. Please ensure to bring a copy of your booking voucher as they get it mixed up in their system, they...More

Thank NJulaihi
Response from Oliver K, General Manager at The CumberlandResponded 3 weeks ago

Dear NJulaihi, Thank you for taking the time to review you most recent stay with us at the Cumberland Hotel. I sincerely apologise for the room allocation mix up. Sometimes when booking through third party companies - the notes that they may have inputted into...More

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About
Amenities
Top amenities
Room Service
Restaurant
Free High Speed Internet (WiFi)
Bar/Lounge
Fitness Centre with Gym / Workout Room
Hotel Amenities
Room Service
Business Centre with Internet Access
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Restaurant
Bar/Lounge
Fitness Centre with Gym / Workout Room
Details
Price range
US$ 201 - US$ 413 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#138 Family Hotel in London
#288 Romantic Hotel in London
#330 Luxury Hotel in London
#336 Business Hotel in London
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$ 201 - US$ 413 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#138 Family Hotel in London
#288 Romantic Hotel in London
#330 Luxury Hotel in London
#336 Business Hotel in London
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveller (1375)
Room & Suite (613)
Dining (82)
Business Centre & Event Rooms (5)
Nearby
Marylebone
Marylebone offers what so many London neighbourhoods
cannot: a village feel coupled with urban convenience.
Much of its success rests in its location. Wedged
between the northeastern corner of Hyde Park and the
southern end of Regent's Park and with a number of
Tube stations within easy reach, Marylebone is as
pedestrian friendly as Central London gets. The
bustling shopping mecca of Oxford Street separates it
...More
Questions & Answers
Ask a question
228ngk
18 May 2018|
AnswerShow all 2 answers
Response from Oliver K | Property representative |
Good morning, Could you contact us directly and we will be delighted to help. Many thanks in advance. The Cumberland Team
0
Votes
Dennis L
7 March 2018|
Answer
Response from Oliver K | Property representative |
Hello Dennis, Thank you for reaching out. We are not permitted to provide contact details on this forum however, if I could suggest that you contact the Hotel (our number and email are on the website) and I would be... More
0
Votes
Doctor K
23 December 2017|
AnswerShow all 6 answers
Response from Jo W | Reviewed this property |
I didn't feel safe, I'm a mother with a teenage daughter. The only reason I won't be staying here again. rooms have saved and it's wireless key. but we had a door to an adjoining room and could clearly hear people on the... More
0
Votes
Room Tips
"4th floor rooms were really good"
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"Choose rooms which open on the back street. Rooms in front are not quiet."
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"Need to have an outside facing room high up to get decent wifi and phone reception"
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"Avoid this one altogether. Specially in summertime, when the noisy aircon is needed but it's so loud you..."
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