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The Cumberland

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5,824 Reviews from our TripAdvisor Community

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Showing 4,969: English reviews
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Liverpool, Australia
Reviewed yesterday NEW

If you get the chance to go to the rooms facing oxford street, go for it! they are the best! Overall, I like this hotel, close to Marble Arch Station. Some rooms (towards the side street) are not well lit and I would not recommend these ones (single rooms).

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Helpful?
Thank daddarioz
London, United Kingdom
Reviewed 2 days ago NEWvia mobile

Most helpful staff- service with smiles...... unsolicited upgrade to Executive room with free bottle of wine. Spacious reception, well staffed, spacious clean and modern room with super comfortable bed, fab shower, Nespresso.... bar serving fabulous Gin and Tonics in large wine glasses, my kind of size!...with lots of crushed ice! Just the job after a day out! Located on busy...

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Helpful?
Thank femaletraveller_11
Susie S, General Manager at The Cumberland, responded to this review

Dear Femaletraveler_11, Thank you for sharing your detailed comments regarding your recent stay. I am delighted you liked the location. You’ll find The Cumberland Hotel where Oxford Street, with its incomparable shopping, meets Park Lane, one of the most glamorous streets in London. Hyde Park is just across the road, while Marble Arch Tube station - one stop on the...

Reviewed 3 days ago NEWvia mobile

The Cumberland is located in the marble arch next to the under ground and at the Oxford street. It is very close to the Hyde park. The reception and concierge staff are friendly and efficient. You can get an average breakfast in their restaurant. On the other side the rooms are small and looks outdated. But you can get the...

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Helpful?
Thank Fajhan
Susie S, General Manager at The Cumberland, responded to this review

Dear Fajhan, We are delighted to hear the location was superb. Aside from the iconic Marble Arch itself, built in 1827 originally as a frontage for Buckingham Palace and moved to its current location in 1851, there’s masses going on in this bustling urban area. You’re very close to the world-famous shopping Mecca of Oxford Street and Bond Street, as...

Barcelona, Spain
Reviewed 5 days ago NEW

Nice Hotel , Fantastic lobby staff very politely and profesional from the first step in the hotel . Confy room with a nice view of Hide Park , great variety of food on breakfast but a little bit to busy for us so we choose to order room service . Good variety of food in the menu with international food...

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Helpful?
Thank luckone123
Susie S, General Manager at The Cumberland, responded to this review

Dear Luckone123, Thank you for your recent review regarding your stay at The Cumberland Hotel. I am delighted that you felt welcomed from the minute you entered our majestic doors, greeted by our friendly team members. We are also happy to hear that you found our team members professional and helpful with a positive vibe. I will publicly recognize them...

Reviewed 6 days ago NEWvia mobile

We stayed for 4 nights this month for holiday One of the best things at Cumberland Hotel is the hospitality of the team and the location From the moment you enter you feel the friendliness of the staff at all levels Location is awesome for shopping as you can access the main ships of Oxford street within few minutes and...

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Helpful?
1Thank Hazem A
Susie S, General Manager at The Cumberland, responded to this review

Dear Hazem A, Thank you very much for your review of the Cumberland Hotel in London. We are delighted that you have had an enjoyable stay with us and that you had a pleasant experience with the services on offer. Thank you for recognising individual departments which delivered top notch service to make your stay with us comfortable, and we...

Reviewed 1 week ago via mobile

Great location on oxfords St. Great breakfast Bed mantises of the hotel Fur sink The room was not clean enough despite towels replaced daily, hotel lobby with no seating, which requires sitting at the bar

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Helpful?
Thank Prim13
Susie S, General Manager at The Cumberland, responded to this review

Dear Prim13, It is always disappointing to receive negative feedback and I am sorry that we did not live up to our standards on some of the aspects of your stay. I have taken up your feedback with the relevant Heads of Department to ensure that the areas that you have identified are rectified and our super service and standards...

Munich, Germany
Reviewed 1 week ago

Nice hotel, a bit busy but still well maintained. Strong side is definitely personnel, very friendly and very helpful (special thanks to Aneta for very kind, professional attitude). Hotel is located near Marble Arch and Hyde Park, one of the best places if you want to go for a walk or jog. Also walking distance to Soho and shopping centers....

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Helpful?
1Thank Gregor M
Susie S, General Manager at The Cumberland, responded to this review

Dear Gregor M, What a great way to describe most of what the hotel has to offer. You are right indeed we cannot be beaten on our amazing location in the heart of London. We are stone's throw away from Marble Arch, the underground and the boundless stretches of Hyde Park and the royal gardens therein. This end of Hyde...

Stafford, United Kingdom
Reviewed 1 week ago via mobile

Whilst I understand this is London, I felt the price was still way too expensive for the single room I stayed in. Very basic amenities. Long queue for check-in. As for check-out it was a nightmare. We were a party of 4people and checked out all together at the same time because one persons was paying it all on their...

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Helpful?
Thank Sébastien D
Susie S, General Manager at The Cumberland, responded to this review

Dear Sébastien D​,​ Thank you for your review. Our pricing is comparable to similar properties in the area and we feel we provide good value given our central location and extensive facilities. We value your feedback and please be assured I have shared your concerns with the appropriate areas responsible for your dissatisfaction. Please accept my sincerest apologies for the...

Casablanca, Morocco
Reviewed 1 week ago

I had the chance to stay there for a couple of nights, precisely in the 3rd floor. I loved how they take good care of the client, starting from the reception, and all along the journey there, also I had this house keeper lady named Yolanda, very nice lady, very professional and kind.

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Helpful?
Thank walidsharky
Susie S, General Manager at The Cumberland, responded to this review

Dear walidsharky​,​ Thank you for taking the time to write about your most recent stay with us. I am delighted that you felt welcomed from the minute you entered our majestic doors, greeted by our friendly team members. We always strive to deliver the best experience for our guests and I am pleased that you found our team members attentive...

Reviewed 1 week ago

One of the best hotels I have ever been to. Their staff is very attentive and caring especially the housekeeping department provided an excellent service. I need to point out Yolanda who took such a great care of me dispite the fact I was very demanding and needed help very often. At all times she remained professional and polite happy...

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Helpful?
1Thank GabriellaTahiri
Susie S, General Manager at The Cumberland, responded to this review

Dear GabriellaTahiri, Thank you for taking the time to review your most recent stay with us at The Cumberland Hotel. Our goal is to make each and every guest enjoy a great time in our property. We are very happy to hear that you found Yolanta polite, friendly and professional. We regularly recognize all our team members especially when they...

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Staying in Marylebone

Neighbourhood Profile
Marylebone
Marylebone offers what so many London neighbourhoods cannot: a village feel coupled with urban convenience. Much of its success rests in its location. Wedged between the northeastern corner of Hyde Park and the southern end of Regent's Park and with a number of Tube stations within easy reach, Marylebone is as pedestrian friendly as Central London gets. The bustling shopping mecca of Oxford Street separates it from Soho and Mayfair, exclusive Regent Street marks its border with Fitzrovia, and cosmopolitan Edgware Road serves as its western edge. Within this enviably situated quarter are an array of outstanding restaurants (from Michelin darlings to down and dirty cheeseburgers), an impressive assortment of independently owned shops, and some of the city's quietest and most pleasant nooks, crannies and cobbled lanes.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Cumberland Hotel is one of London's most famous and finest four star hotels. Opposite Marble Arch, it is perfectly located with superb service and facilities. Its inspiring lobby exhibits inspirational original works of modern art, perfectly complimenting its contemporary style. A great hotel in a perfect location in one of the world's great cities! ... more   less 

Additional Information about The Cumberland

Address: Great Cumberland Place, London W1H 7DL, England
Region: United Kingdom > England > London > Marylebone
Price Range: ₹ 12,743 - ₹ 23,199 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — The Cumberland 4.5*
Number of rooms: 1019
Reservation Options:
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Also Known As:
The Cumberland Hotel London
Cumberland Hotel London
Cumberland London
Hotel Style:
#248 Family Hotel in London
#271 Luxury Hotel in London
#292 Romantic Hotel in London
#342 Business Hotel in London
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Questions & Answers

Here's what travellers have asked, with answers from The Cumberland staff and other travellers.
38 questions
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Oklahoma City, Oklahoma

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Questions? Get answers from The Cumberland staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“looking over Marble arch”
 of 5 bubbles daddarioz, 23 Mar 2017 | Read review
“Just book another hotel - The park plaza is excellent”
 of 5 bubbles amberfletch, 15 Mar 2017 | Read review
“Executive Room”
 of 5 bubbles chardhut, 14 Mar 2017 | Read review
“Deluxe room”
 of 5 bubbles brianhP93XQ, 13 Mar 2017 | Read review
“All rooms we have stayed in have been very quiet ,some have views of Marble Arch and have”
 of 5 bubbles suebrianmatthews, 8 Mar 2017 | Read review
5 of 5