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Citadines South Kensington

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#179 of 1,086 Hotels in London
Certificate of Excellence
GreenLeadersSilver level
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1 room 2 adults 0 children
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Citadines South Kensington
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692 Reviews from our TripAdvisor Community

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There are newer reviews for Citadines South Kensington
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Showing 509: English reviews
Secret Harbour, Australia
Reviewed 6 February 2017

We stayed at this hotel on a 3 night visit to London - and we were joined by 2 other families also. The apartment was a duplex style with a hallway (stair to go to second floor) opening to a sitting room (double sofa bed) with dining table and kitchenette (including fridge, combi-microwave and double hotplate- and very well equipped...

1Thank NinaS
Gabor T, General Manager at Citadines South Kensington, responded to this review

Dear NinaS, Thank you very much for staying with us and I really appreciate you taking your time to leave us a positive review. I am more than happy to hear of your satisfaction with the service provided and our facilities exceeded your expectations. My team and I are looking forward to welcome you back in the near future! Warm...

Ambleside, United Kingdom
Reviewed 3 February 2017

Very disappointed and I would not stay here again. The pictures of the room on hotels.com are misleading as they show studio, deluxe or apartment on all and the description is the same on each too. I have stayed in many apartment style rooms with other companies and this was by far no where near the level expected. The sofa...

1Thank Gary P
Gabor T, General Manager at Citadines South Kensington, responded to this review

Dear Gary P, Thank you for taking the time to submit your feedback via Tripadvisor on your recent stay with us. I deeply apologise for the disappointing experience you had with us. We always do our best to meet our guest’s expectations, but in this instance, we failed to meet your expectations. While we strive to maintain the highest customer...

Wellington, New Zealand
Reviewed 29 January 2017

Bedroom: Pros: Spacious, clean, comfortable; plenty of cupboard space/drawers Cons: Bedside lighting is not ideal. One switch controls both bedside lights so either both parties read or not, and the switch is not within reach from the bed. Bathroom: Clean Kitchenette: Adequate; contains mini-fridge, microwave and hob. No dishwasher. Equipment sufficient to prepare simple meals. Wifi: Good speed but poor...

1Thank LurveTravels
Gabor T, General Manager at Citadines South Kensington, responded to this review

Deear LurveTravels, Thank you for reviewing your recent stay a Citadines South Kensington. I am very pleased that you had an enjoyable experience and found our staff to be helpful, also that you benefitted our convenient location close to the best London has to offer. Please accept my sincere apologies in regards to the Wifi connection, we are in the...

Sydney, Australia
Reviewed 27 January 2017

Walking distance to V and A. Royal Albert Hall, transport and eateries. The apartment is well appointed and the kitchenette adequately equipped. The use of a Handie Phone is brilliant; is almost like having your own mobile phone. I also like the architecture of the neighbourhood.

Review collected in partnership with this hotel
1Thank S4539EUmargaretl
Gabor T, General Manager at Citadines South Kensington, responded to this review

Dear S4539EUmargaretl, Thank you for your 5* review! We are pleased to hear that you enjoyed your stay. Indeed, we are very centrally located and have plenty of attractions, cafes and restaurants around the area that also suits many of our travellers, including business. We hope to see you next time. Best Regards, Gabor Toth

Melbourne, Australia
Reviewed 17 January 2017

I stayed for 9 nights for a combined biz and holiday stay in London so the choice was really important. The building itself is somewhat tired but my one room studio with kitchenette and en suite was comfortable, partly modernised, not large but typical of London. The area was gorgeous and I would stay there again. An easy jog to...

2Thank 160leanne
Gabor T, General Manager at Citadines South Kensington, responded to this review

Dear 160leanne, Thank you for your nice review on Tripadvisor. I’m very glad to hear the majority of your stay was positive. Your kind comments about our front desk team, especially Noemi, Stan, Michele and Victoria, are much appreciated and will be shared with the rest of the staff at the property, I am sure they will be also very...

London, United Kingdom
Reviewed 17 January 2017

In an excellent location close to Gloucester Rd station, bus routes, museums, restaurants, dry cleaners and supermarkets, Citadines, South Kensington was perfect for our London stay. Our apartment was quiet and clean and coffee and newspapers in the foyer were much appreciated. Staff were friendly and efficient and one problem with lack of hot water was fixed promptly by maintenance...

Thank jaybee1946
Gabor T, General Manager at Citadines South Kensington, responded to this review

Dear jaybee1946, Thank you for your generous 5* review, it is always great to hear that our guests take advantage of all of our facilities as we want to make them feel our residence like home. I am sorry that you had experienced some issues with the hot water, however I am glad that our maintenance staff was quick to...

Paris, France
Reviewed 12 January 2017 via mobile

This hotel appartement is great. Great welcoming, clean, family friendly and well located. (Bus stop near) Everything is well thought and the staff very helpful. The kitchen and bathroom are clean. The building is calm and well isolated! I recommend to everyone!!!!!!!!!!!!

Thank loralee_dvl
Gabor T, General Manager at Citadines South Kensington, responded to this review

Dear loralee_dvl, I’m very glad to hear that your stay was so positive. We are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our guests motivates us to further improve our commitment to delivering good service. We very much look forward to welcoming you back at Citadines South Kensington. Kindest Regards, Gabor...

Lille, France
Reviewed 10 January 2017

The Citadines South Kensington is very well situated and next to everything, public transport, food stores, restaurants, museum, Harrods, Harvey and Nicols... The building is very well maintained and apartments very clean. Some tea and some coffee are also available which is not necessarily the case in France. One very good value for money and in a very nice area.

Thank Lewanri
Gabor T, General Manager at Citadines South Kensington, responded to this review

Dear Lewanri, Thank you for your compliments about our serviced residence during your recent stay. We are happy to hear that you have enjoyed our facilities and service. We hope you will stay with us again. Warm Regards, Gabor Toth

Milan, Italy
Reviewed 8 January 2017

Any time we go to London we stay at Citadines South Kensington. The position is fantastic, close to the museums and 10 minutes walk distances from the Gloucester road station and from the Waitrose supermarket. Rooms are very quiets and clean and the staff is very professional and friendly. There was a smartphone available (free of charge) to use in...

Thank Gragg1
Gabor T, General Manager at Citadines South Kensington, responded to this review

Dear Gragg1, Thank you for your review about your recent stay at Citadines South Kensington. We appreciate your feedback, as we like to take on board any comments and suggestions that can help us to improve our services. I’m very glad to hear that your stay was positive and our facilities met your expectations. I have noted your comments about...

Reviewed 3 January 2017

My family and I stayed three nights in a one bedroom apartment between Christmas and new year. The staff are so welcoming, our apartment was even ready a little earlier so that was a bonus, it was immaculate, spacious and had everything you could possibly need. The coffee machine in the foyer is a welcome addition, and as a family,...

Thank cherie0
Gabor T, General Manager at Citadines South Kensington, responded to this review

Dear cherie0, Thank you so much for choosing Citadines South Kensington as your accommodation during your holiday in London. It is always encouraging for us to learn that our valuable residents are satisfied with our facilities and service. We hope that we will have the pleasure of welcoming you again in the near future. Warm Regards, Gabor Toth

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Staying in South Kensington

Neighbourhood Profile
South Kensington
With its ivied mews, row upon row of Poppins-esque white washed mansions, and placid garden squares, it's easy to see the charms of South Kensington. And with superb access to Hyde Park, Holland Park and Kensington Gardens, as well as the largely child-friendly and mostly free Museum Quarter (not to mention more major attractions like Royal Albert Hall) such charms are easy to make the most of. As welcoming and cosmopolitan as it is reserved and residential, South Kensington is always a hit with visitors.
Explore this neighbourhood


  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Apartment hotel; some with full kitchens; multilingual staff; restaurant & bar; situated near Kensington Gardens. ... more   less 

Additional Information about Citadines South Kensington

Address: 35 Gloucester Road, London SW7 4PQ, England
Region: United Kingdom > England > London > South Kensington , Kensington and Hyde Park
Price Range: ₹ 11,946 - ₹ 21,683 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Citadines South Kensington 3*
Number of rooms: 92
Reservation Options:
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Also Known As:
Citadines Prestige South Kensington Hotel London
Citadines Hotel London
Hotel Style:
#19 Green Hotel in London
#151 Romantic Hotel in London
#271 Family Hotel in London
#346 Business Hotel in London
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Questions & Answers

Here's what travellers have asked, with answers from Citadines South Kensington staff and other travellers.
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Questions? Get answers from Citadines South Kensington staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Accessibility, quiet rooms, safe neighborhood”
 of 5 bubbles albertogas66, 16 Mar 2017 | Read review
“We had 2 twin beds upstairs - you could keep them together if you are a couple or move them away from each other. Downstairs there was a sofa bed - very comfortable. TV upstairs and downstairs, 1 bathroom. Kitchennet - microwave, cooker, dishwasher, all needed plates and cutlery. Good quality, nice and clean. Very pleased.”
 of 5 bubbles 984evgeniyam, 14 Mar 2017 | Read review
“Fourth floor was quiet no traffic noise”
 of 5 bubbles lucyf465, 13 Mar 2017 | Read review
“Some of the 1 bedroom suites are larger than others - ask for a bigger one for extra space”
 of 5 bubbles NinaS, 5 Feb 2017 | Read review
“stay somewhere else”
 of 5 bubbles 285garyp, 3 Feb 2017 | Read review
5 of 5