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Thistle Kensington Gardens

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#285 of 1,078 Hotels in London
Certificate of Excellence
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1,751 Reviews from our TripAdvisor Community

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There are newer reviews for Thistle Kensington Gardens
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Showing 1,489: English reviews
Cockeysville, Maryland
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 26 August 2015

Service was very good, food in restaurant was excellent. Nice location right across from Hyde Park. Lots of restaurants close by. Wish hotels in Europe would not make the bathtub so difficult to get into because of it's height, it creates a safety problem.

Review collected in partnership with this hotel

Helpful?
Thank JayandR
GM_KGN, General Manager at Thistle Kensington Gardens, responded to this review

Dear Jayand R, Thank you for your recent 5/5 review, I am delighted you enjoyed your stay with us. I have to say the bath sizes here are fairly standard, but we do have some shower only rooms, so if we get the opportunity to welcome you back to the hotel then please do request one of these rooms. Thanks... More 

Ann Arbor, MI
Level Contributor
3 reviews
Reviewed 26 August 2015

Enjoyed my stay in Aug 2015. Stayed 4 nights. Our room including the breakfast buffet each morning and it was excellent. Room was fairly small but that's not unusual in Europe at this price point. Easy walk to tube station and right on bus line, so that was handy. And we actually liked the fact that the hotel is built... More 

Review collected in partnership with this hotel

Helpful?
Thank IKnowBargains
GM_KGN, General Manager at Thistle Kensington Gardens, responded to this review

Dear IKnowBargains, I was really pleased to read that you enjoyed your stay with us. We do have a great breakfast offering and great location close to many transport links. It's also good to know that you made use of the Waitrose underneath the hotel as it really is a 24hr convenience store. Thanks again for your review. Kind regards... More 

Limassol, Cyprus
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 26 August 2015

I've chosen Thistle Kensington Gardens based on location and reviews on trip advisor (was looking for a good hotel at Bayswater). We've been a family of four and were offered a Junior Suite. In one room we had a king-size bed and an extra bed and in the other room a sofa bed converted to a double bed. There was... More 

Review collected in partnership with this hotel

Helpful?
Thank Michael O
GM_KGN, General Manager at Thistle Kensington Gardens, responded to this review

Dear Michael O, Thank you for your 5/5 review following your 'perfect stay in London'. Your review has been shared with the team - I am delighted we met your expectations and that the team helped to make your experience a positive one. I sincerely hope to welcome you back to the hotel in the future. Kind regards - Andrew... More 

Nantwich, United Kingdom
Level Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 25 August 2015

Stayed for 2 nights in the middle of august. Hotel is in a great location close to Queensway tube station and Kensington Gardens. Overall appearance of hotel was modern and clean. Well designed. The staff on both reception and in the restaurant were very friendly and smartly dressed. On check in we were upgraded from a standard room to an... More 

Helpful?
Thank Amy-louise P
GM_KGN, General Manager at Thistle Kensington Gardens, responded to this review

Dear Amy-louise P, Thank you for your recent review and your balanced approach to the experience you had. I am delighted you would recommend the hotel and return in the future, but have to express my disappointment with the initial service you received and the condition of your room. I will certainly ensure this is investigated and rectified - thank... More 

Northumberland, United Kingdom
Level Contributor
41 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
Reviewed 24 August 2015

I have stayed at this hotel twice now and both times failed to disappoint and I will certainly be staying here again in the future. Very clean and modern hotel with friendly, helpful staff, spacious room and a tasty breakfast - what more could you ask for in a London hotel?!

Helpful?
2 Thank sjpbriefing
GM_KGN, General Manager at Thistle Kensington Gardens, responded to this review

Dear sjpbriefing, It was an absolute pleasure to read your 5/5 review and equally pleasing to know that we are your preferred hotel when staying in London. I hope that we get to welcome you back in the very near future. Thank you once again. Kind regards - Andrew Byrne, General Manager More 

Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 24 August 2015 via mobile

After reading some reviews on Trip Advisor we didn't know what to expect. Fortunately we were very surprised when we got to the hotel. The reception is on the first floor and the lifts are a little small, however, the reception itself was lovely and the staff were friendly and accommodating. Our 9th floor room was lovely, comfortable and clean... More 

Helpful?
Thank Jemma W
GM_KGN, General Manager at Thistle Kensington Gardens, responded to this review

Dear Jemma W, Thank you for your recent review, your comments were appreciated and have been shared with the team. We are in an enviable location with great views from our high floors. I am delighted you would choose to stay here again and hope we can welcome you back soon. Please do contact me directly. Kind regards - Andrew... More 

Northamptonshire, United Kingdom
Level Contributor
24 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 24 August 2015

We were two couples, staying one night for a birthday celebration. The location was great, right across from Hyde Park. Paid a bit more for a double executive room with a view of the park. It was nice to stay in London and not look at other buildings. We checked in early, and only one of our rooms was available.... More 

Helpful?
Thank DW1453
GM_KGN, General Manager at Thistle Kensington Gardens, responded to this review

Dear DW1453, Many thanks for your review and feedback regarding your recent stay with us. I am delighted you enjoyed your stay and took advantage of upgrading your room to one with the stunning views over Hyde Park and Kensington Gardens. Your room tip was appreciated, and thank you for pointing out the location error, Queensway is definitely closer. Many... More 

Brisbane
Level Contributor
70 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 21 August 2015

Reception is on the first floor, and the lift is small. Staff at reception did their job and that was it, hard to get a smile out of them. Room was adequate. I asked for a proper bed for our 3 person, ended up with a fold up style, it was okay, but not that big. Bathroom, shower was okay.... More 

Helpful?
1 Thank PBJ17
GM_KGN, General Manager at Thistle Kensington Gardens, responded to this review

Dear PBJ17, Thank you for your review. I am sorry that the hotel did not meet your expectations during your recent stay. I am sorry, and somewhat disappointed, that the team did not deliver to their normal standard, you will see from previous reviews the number of positive comments regarding the team and the service we usually deliver. I will... More 

Bristol, United Kingdom
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 20 August 2015

Every member of staff we encountered was polite, smiling & most helpful.The room was comfortable & reasonably big. Bed was comfortable & air conditioning useful. Tea & coffee supplied with kettle & complimentary water both natural & sparkling was appreciated. It was quiet in the room although breakfst was very busy so there were a good number of guests.All in... More 

Helpful?
Thank penelope057
GM_KGN, General Manager at Thistle Kensington Gardens, responded to this review

Dear Penelope057, Thank you for your recent 5/5 review and for sharing your experiences. I am delighted the team made such a positive impression on your stay and you managed to enjoy all of our facilities. I certainly hope we can welcome you back to the hotel soon. Kind regards - Andrew Byrne, General Manager More 

Glasgow, United Kingdom
Level Contributor
44 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 18 August 2015

We booked a standard double and standard twin room for 4 nights in July.. The twin was upgraded. Both on 8th floor., the twin had views over the park and high enough to see over the trees. They had no problems. Our double was what we expected for standard. View at the back. Not big but fine when you are... More 

Helpful?
1 Thank Marion E
GM_KGN, General Manager at Thistle Kensington Gardens, responded to this review

Dear Marion E, I was very pleased to read that you and your family enjoyed your stay with us recently, thank you for sharing your experiences. Your feedback is important as it allows us to constantly review and improve what we do - the measure of that is what we do when things go wrong and I am delighted that... More 

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Amenities

Highlights
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Newly refurbished modern hotel located on Bayswater Road with the tranquility of Hyde Park and Kensington Gardens opposite, and within walking distance to Paddington, Oxford Street, Kensington, Notting Hill and Edgware Road, the hotel is ideally placed for business or leisure. Good transport links ensure that the city and theatres are also within very easy reach. All Deluxe and Executive bedrooms are located at the front of the hotel and have amazing views over Kensington Gardens and are available at a supplement. ... more   less 

Additional Information about Thistle Kensington Gardens

Address: 104 Bayswater Rd, London W2 3HL, England
Region: United Kingdom > England > London
Price Range: ₹ 8,618 - ₹ 16,757 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Thistle Kensington Gardens 4*
Number of rooms: 175
Reservation Options:
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Also Known As:
Thistle Kensington Gardens London
Hotel Style:
#172 Business Hotel in London
#189 Family Hotel in London
#209 Luxury Hotel in London
#210 Romantic Hotel in London
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Questions & Answers

Here's what travellers have asked, with answers from Thistle Kensington Gardens staff and other travellers.
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Questions? Get answers from Thistle Kensington Gardens staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I like the room facing the hyde park”
 of 5 bubbles Nan220979, 27 Nov 2016 | Read review
“Higher up and facing the park is nice - Bayswater is a very busy road but the traffic noise was not a problem on the 8th floor”
 of 5 bubbles AlexandriaGrandDad, 21 Nov 2016 | Read review
“Views from the upper floors really good.”
 of 5 bubbles ianmB2618BS, 19 Nov 2016 | Read review
“Park view isn't attractive, just loud. Try to get a room to the sides or back.”
 of 5 bubbles HDBGermany, 17 Nov 2016 | Read review
“Ask for a park view room on the higher floors.”
 of 5 bubbles NeedSun00, 14 Nov 2016 | Read review
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