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Lancaster London

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#236 of 1,080 Hotels in London
Certificate of Excellence
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3,366 Reviews from our TripAdvisor Community

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Showing 2,797: English reviews
Athens, Greece
Reviewed 4 June 2014

its in a great area , close to the city center as well as in bayswater . one step away from hyde park. but i think that the quality /price value is avarege. it really needs a renovation (at least at some rooms...like the one i stayed). if the price getts better i think that i could visit it again...

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Helpful?
Thank PAN I
LancasterLondonHotel, Manager at Lancaster London, responded to this review

Dear PAN I, Thank you for your feedback. We are sorry to hear that the bedroom standard did not meet your expectation. I am delighted to inform you that we are on the journey of refurbishing the hotel and will have a very special product in the future. We are however glad to know that the views from your room...

Princes Risborough, United Kingdom
Reviewed 3 June 2014

I stayed with my family for a weekend and we were knocked out by the service. From the doormen to the housekeepers the level of friendliness and professionalism was fantastic. While our room was a bit dated, the views across London were incredible. We ate in Nipa Thai restaurant which was just wonderful. The food is authentic and all the...

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Helpful?
Thank Corker23
LancasterLondonHotel, Manager at Lancaster London, responded to this review

Dear Corker23, Thank you for your wonderful feedback, We are very pleased you enjoyed the culinary delights and service in our Nipa Restaurant. You are right, all the chefs and service team are Thai, ensuring the authentic taste and service of Thailand. Thank you also for praising our Doorman and housekeeping teams, I will make sure all will be made...

Reviewed 3 June 2014 via mobile

Excellent hotel to visit London. Position is certainly a plus: walking distance to Paddington station and Lancaster Gate tube stop (circle line, the one connecting to Oxford Street) just behind the corner. Hyde park is just few step away. Classic style hotel with very comfortable rooms, affordable rate (200 Gbp breakfast imcluded for an Executive room is almost a bargain...

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Helpful?
1Thank Massimo R
LancasterLondonHotel, Manager at Lancaster London, responded to this review

Dear Massimo R, Thank you for your very kind comments. We are delighted you found us to be excellent value for money and that the service and great tasting food in Nipa also met your expectations. We look forward to welcoming you back in the near future. Kind Regards Thoralf Kretzschmar

Stuttgart, Germany
Reviewed 2 June 2014

Lancaster London is a wonderful hotel directly at the Hyde Park. We've had a room on 14th floor with a marvellous view over the park and the skyline of the city. The staff was friendly, helpful and not at all stuffy! Taking the tube you are in a few minutes in the city center! Next stay in London - we...

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1Thank klale
LancasterLondonHotel, Manager at Lancaster London, responded to this review

Dear klale, Thank you for your lovely review. It is fantastic to know you had a great time in our city and the Lancaster London. Our Vision is “We always care”, which means honest and individual service ensuring our guest feel cared for in a friendly yet professional way, I am glad you felt just that. We hope you will...

Loughborough, United Kingdom
Reviewed 2 June 2014

We stayed at the Lancaster Hotel over the recent Bank Holiday weekend to celebrate my wife's birthday and our wedding anniversary. We were both delightfully surprised that they had upgraded us to a suite, with a gift and a hand written card congratulating us on our wedding anniversary and my wife's birthday, which we both thought was a really lovely...

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Helpful?
Thank Stuart C
LancasterLondonHotel, Manager at Lancaster London, responded to this review

Dear Stuart C, Wow, thank you for your amazing review. We are thrilled to know we were able to contribute to a perfect weekend for you. Your comments make us feel very proud and I have taken the liberty to share them within the hotel. We hope to see you back very soon. Kind Regards Thoralf Kretzschmar

Prague, Czech Republic
Reviewed 2 June 2014

This hotel satisfied fully our stay in one of the best city in the world. Convenient, well located with easy access to public transport (U-tube or Heathrow Express). For a little more you can have a fantastic view of the city or parks. All service was excellent. Next time in London. the hotel will see us again

Review collected in partnership with this hotel
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Thank George P
LancasterLondonHotel, Manager at Lancaster London, responded to this review

Dear George P, We are delighted to have won you as an ambassador of the Lancaster London. You are absolutely right; from our city and park view rooms every guest is guaranteed an amazing view of our fantastic city. We hope your next time with us comes very soon. Kind Regards Thoralf Kretzschmar

Oxford, United Kingdom
Reviewed 2 June 2014

The reviews are rather disconcerting as you would think its the end of the world for some travellers to have teething problems checking in, yes we had an issue over which dates we had booked in but whilst the receptionist was doing her utmost to sort it out we drank the lovely chilled water and pondered where we would go...

Review collected in partnership with this hotel
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Thank Bubbles067
LancasterLondonHotel, Manager at Lancaster London, responded to this review

Dear Bubbles067, Thank you for your amazing review. Thank you for your consideration and appreciation of our staff who all aim at making every guest’s stay special. I am sorry have encountered some minor issues during your stay, but I am so pleased that everything was resolved in a friendly and efficient way by our committed team members. Thank you...

Santa Barbara, California
Reviewed 2 June 2014

Really enjoyed my stay here, great welcome at reception and an amzing room - corner view 15th floor with views from 2 directiosn across the whole of London. The room was perfect, great beds, nice quiet air con and the bathroom was really amazing, marble, huge walk in shower and again views of London. I have stayed in London a...

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Helpful?
Thank scott r
LancasterLondonHotel, Manager at Lancaster London, responded to this review

Dear scott r, Thank you for your stunning review of the Lancaster London, Wow, what can I say other than that we are delighted to have delivered on our customer service promise of “We always Care”. We are pleased to know to have won you as an ambassador of the Lancaster London and very much look forward to welcoming you...

Sydney, Australia
Reviewed 2 June 2014

Where do I begin? The minute we arrived we were welcomed by Doreen. She was absolutely lovely. We were lucky enough to get an upgrade to the fountain suite. When we entered we were speechless. Doreen and other staff members had organised some special treats for us. The view from the room was absolutely amazing, the room itself was amazing...

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Thank lee j
LancasterLondonHotel, Manager at Lancaster London, responded to this review

Dear lee j, Thank you for your amazing review. Doreen is indeed a true asset to the Lancaster London, she is working here for more than 10 years and really enjoys engaging with guests. I have taken the liberty to share your review throughout the hotel to illustrate how we make our guests feel through our “ We always care”...

Oulu, Finland
Reviewed 2 June 2014

Really nice hotel. Great people working at the hotel especially Sebastian at the door :) Great location, easy to get around by foot or take the underground. Will be back very soon! Also it was not too expensive

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Helpful?
Thank Katja J
LancasterLondonHotel, Manager at Lancaster London, responded to this review

Dear Katja J, Our Sebastian is indeed a very special and caring colleague, we love him too. We are also please dot read that you enjoyed all other aspects of your stay as well as already looking forward to coming back. We look forward ourselves to see you again. Kind Regards Thoralf Kretzschmar

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Amenities

Highlights
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Whether looking down from one of the 416 well-appointed guest rooms and suites, or admiring the outlook from either award-winning restaurant, the 4-star deluxe Lancaster London hotel boasts some of the most panoramic views in the city, overlooking the lush green expanse of Hyde Park and many of the capital's famous landmarks. Walking-distance from Oxford Street, adjacent to Lancaster Gate Central Line tube station (providing a fast direct link to the CBD) and just a stone's throw from the Heathrow Express at Paddington, the hotel's location is perfect for all business and leisure visits to London. Renowned for its world-class function space, the Lancaster London's flexible meetings and events facilities can accommodate up to 3,000 guests. The vast Nine Kings and Westbourne Suites have their own dedicated entrances, sound-proofed dividing walls, state-of-the-art AV equipment and retractable Italian chandeliers. The Forest Suite is a collection of 13 contemporary spaces that can cater for smaller meetings and events of up to 200 delegates. Stylishly yet comfortably furnished using natural woods and fabrics, they are individually-designed to be inviting, calm and businesslike. Dining options at the hotel range from 24-hour room service, to traditional Afternoon Tea, to gourmet experiences in one of the highly-regarded restaurants. Inspired by the original Nipa Restaurant in The Landmark Bangkok Hotel, the 55-seat Nipa Thai Restaurant features a teak panelled interior and stunning traditional furnishings and ornaments, crafted in Thailand. Whether you judge it on its mouthwatering cuisine, subtle oriental décor or welcoming ambience, it is one of the most authentic Thai eating experiences in Europe. In contrast, Island Grill is a stylish modern venue featuring a delicious menu of wide-ranging European dishes alongside a varied selection of cocktails and wines to suit every taste and appetite. ... more   less 

Additional Information about Lancaster London

Address: Lancaster Terrace, London W2 2TY, England
Region: United Kingdom > England > London
Price Range: ₹ 10,373 - ₹ 25,642 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Lancaster London 4*
Number of rooms: 416
Reservation Options:
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Also Known As:
Lancaster London Hotel London
Royal Lancaster London
Hotel Style:
#130 Family Hotel in London
#153 Romantic Hotel in London
#175 Luxury Hotel in London
#206 Business Hotel in London
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Questions & Answers

Here's what travellers have asked, with answers from Lancaster London staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Park view rooms are great if you are prepared to spend a little more”
 of 5 bubbles Michaelluk, 17 Jan 2017 | Read review
“Book early to get free cancellation and no need to pay until you stay.”
 of 5 bubbles beverleydianne, 5 Jan 2017 | Read review
“All rooms are have some good views but you may ask rooms with Hyde Park views. (regular rooms are not big enough)”
 of 5 bubbles SedatFaks, 31 Dec 2016 | Read review
“Ask before you arrive.About city or park views. We found them very helpfull on this matter.Higher the better though.”
 of 5 bubbles tonybX6518HC, 28 Dec 2016 | Read review
“Don't stay in room 920 (staff room opposite), poor £20 breakfast”
 of 5 bubbles B25WBthomasp, 18 Dec 2016 | Read review
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