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Lancaster London

Lancaster Terrace, London W2 2TY, England
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1 room, 2 adults, 0 children
1 room, 2 adults, 0 children
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1 room 2 adults 0 children
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Close 
  • Kensington Gardens
    0.6 km
  • 4 star hotel
  • Free Wifi
Reviewed 2 weeks ago
NYE stay. Fantastic location.
Stayed here with friends NYE and was a great location. We walked... more
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3,369 Reviews from our TripAdvisor Community

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Showing 2,800: English reviews
Reviewed 2 weeks ago via mobile

I arrived to the hotel on the 26th, first when I checked in the rooms were not near by and my sister room was different than my room, her room was new however my room is back dated with old furniture, I was asked to stay in this room for one night and then shift to another room next day....

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Helpful?
Thank fatima_alaradi
LancasterLondonHotel, General Manager at Lancaster London, responded to this review

Dear Fatima_alaradi, Thank you very much for taking your time to write a review in regards to your recent stay with us. I am sorry you were disappointed with your stay, we tried hard to make things right for you. If you were to return later in the year, please let me now so we can allocate you one of...

Stowmarket, United Kingdom
Reviewed 2 weeks ago

Stayed here with friends NYE and was a great location. We walked approx 18 miles over 2 days. Right near Hyde Park which has some lovely walks. Staff were very efficient and helpful. Booked earlier in the year and got a lovely room at half the price it would have cost if we had booked later. Room was also upgraded....

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Helpful?
Thank beverleydianne
LancasterLondonHotel, Acting Guest Relations Manager at Lancaster London, responded to this review

Dear beverleydianne, Thank you very much for choosing to stay at Lancaster London. I am so glad to read that you enjoyed the overall experience including the hotel's excellent location and view from your room. Please be assured that I have passed on your kind comments to the rest of the team. However, I am sorry to learn that some...

Luxembourg Province, Belgium
Reviewed 2 weeks ago

The hotel is situated in a very good position in london close to Hyde Park, Lancaster Gate tube Station , 10 minutes walk from Oxford street and Paddington. Once you got there you will get a little bit confused because of the refurbisment that is going on so you will find another entrance slightly on your left. I`ve been staying...

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Helpful?
Thank europetraveller123
LancasterLondonHotel, Acting Guest Relations Manager at Lancaster London, responded to this review

Dear europetraveller123, Thank you very much for taking your time to write the feedback on Trip Advisor. I am thrilled to hear that you enjoyed your stay particularly our location. We do appreciate some of our rooms are looking a little tired as you may know, we are currently working tirelessly to improve our product and you will soon be...

San Francisco, California
Reviewed 2 weeks ago

I really liked this hotel. Once the Lancaster tube station reopens, it'll be great (July 2017). Very easy to get to from Paddington - I walked it in about 10 minutes. The breakfast included with our room rate was stellar! I was very impressed. And the breakfast room is very nice with a view of the park. My favorite amenity...

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Helpful?
Thank rebeccacrandall
LancasterLondonHotel, Acting Guest Relations Manager at Lancaster London, responded to this review

Dear rebeccacrandall, It was a great pleasure to have you to stay with us at Lancaster London on your recent visit. We were pleased to read that you enjoyed our fantastic location, amenities provided and service from the team. I am sorry for any inconvenience caused in regards to currency exchange however I am pleased to hear that our team...

Istanbul, Istanbul, Turkey
Reviewed 3 weeks ago

Lancaster London has many advantages (location, food, rooms) but for us most important part is very helpfull Staff, from door to room. (And I must say this hotel has the most effective lifts of the hotels, you do not wait more than 30 seconds) The hotel is under re-novation, under construction now, but still you do not feel or see...

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Helpful?
Thank SedatFaks
LancasterLondonHotel, Front Office Manager at Lancaster London, responded to this review

Dear SedatFaks, Thank you ever so much for sharing your kind feedback on Trip Advisor. It is always great to hear that our valued guests enjoy their time spent at the hotel and can take advantage of our great location. Your comments regarding the service are really a credit to every member of staff at the hotel and I will...

Canton of Zurich, Switzerland
Reviewed 3 weeks ago

I wasn't able to meet Santa Claus when he visited the hotel bar on the afternoon of 19 December. Though I remembered the delicious Mince pies he brought last year, and asked the staff if they could keep one for me...? The staff were hugely generous and gave me several of these absolutly delicious pies. A big thank you! And...

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Helpful?
Thank helenbaumgarten
LancasterLondonHotel, Front Office Manager at Lancaster London, responded to this review

Dear helenbaumgarten, Thank you for choosing to stay at the Lancaster London Hotel. I am so sorry to learn that you did not have a chance to meet up with Santa Claus. Hopefully next year, we can arrange it for you prior to your arrival. I am however delighted to learn that the team went above and beyond to ensure...

Bedford, United Kingdom
Reviewed 3 weeks ago

Once again we had the pleasure of staying at the lancaster london. Even though there is exstensive work going on . The staff are still fabulous. The hotel still functions well.,The rooms are still clean,and the food is still on point. We cant wait untill they get the new look lancaster underway. We will be back soon. New year stay...

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Helpful?
Thank tony b
LancasterLondonHotel, Acting Guest Relations Manager at Lancaster London, responded to this review

Dear tony b, Thank you very much for taking the time to leave your kind feedback on your most recent visit to The Lancaster London. We were delighted to have you staying with us. I am pleased to read that you enjoyed your stay and look forward to seeing the new look of Lancaster London. It will be my pleasure...

Reviewed 4 weeks ago

I stayed at the Lancaster in October 2016 for four nights. Overall, it was not a bad experience, however we were plague by small issues which would take very little effort to sort out. The location is very convenient for taking the Tube, Oxford street is basically within walking distance if you fancy a walk, Hyde Park is across the...

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Helpful?
Thank Rox L
LancasterLondonHotel, Front Office Manager at Lancaster London, responded to this review

Dear Rox L, It was a great pleasure to have you stay with us at The Lancaster London and thank you for taking the time to post a review on Tripadvisor. Your valuable feedback is much appreciated and we were thrilled to read that you enjoyed our fantastic location and service from the team. With that said, however, we were...

Exeter, United Kingdom
Reviewed 5 weeks ago via mobile

We stayed here on 19th December for my Birthday and had a lovely stay. Staff were so friendly and polite from the doormen to the housekeepers. Klaudia on reception was so personable and helpful throughout our stay, from the minute we arrived and she checked us in to the minute she checked us out. Reception staff were able to give...

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Helpful?
Thank Wanderlust595
LancasterLondonHotel, Guest Relations Manager at Lancaster London, responded to this review

Dear Wanderlust595, I thank you for taking the time to leave such a kind review of your recent visit to celebrate your birthday at the Lancaster London Hotel. I am delighted to read how much you enjoyed the whole experience including the service and great location; especially the warm welcome from the Front of House team. It will be my...

kent
Reviewed 19 December 2016

Rooms are stated as superior i wold say basic......clean but a lot crammed in making space to move round quite difficult. Bathroom presentable with a step up into it with marble flooring , extremely dangerous when floor gets damp from shower condensation etc, certainly not suitable for less able bodied people. We were situated on 5th floor with 2 small...

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Helpful?
Thank Dscud
LancasterLondonHotel, Manager at Lancaster London, responded to this review

Dear Dscud, Thank you very much for choosing to stay at the Lancaster London hotel and for your feedback. I am truly sorry to read that your experience did not live up to your expectations and that you felt let down by the service and the product. I would very much like to receive more feedback regarding your visit and...

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Amenities

Highlights
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Whether looking down from one of the 416 well-appointed guest rooms and suites, or admiring the outlook from either award-winning restaurant, the 4-star deluxe Lancaster London hotel boasts some of the most panoramic views in the city, overlooking the lush green expanse of Hyde Park and many of the capital's famous landmarks. Walking-distance from Oxford Street, adjacent to Lancaster Gate Central Line tube station (providing a fast direct link to the CBD) and just a stone's throw from the Heathrow Express at Paddington, the hotel's location is perfect for all business and leisure visits to London. Renowned for its world-class function space, the Lancaster London's flexible meetings and events facilities can accommodate up to 3,000 guests. The vast Nine Kings and Westbourne Suites have their own dedicated entrances, sound-proofed dividing walls, state-of-the-art AV equipment and retractable Italian chandeliers. The Forest Suite is a collection of 13 contemporary spaces that can cater for smaller meetings and events of up to 200 delegates. Stylishly yet comfortably furnished using natural woods and fabrics, they are individually-designed to be inviting, calm and businesslike. Dining options at the hotel range from 24-hour room service, to traditional Afternoon Tea, to gourmet experiences in one of the highly-regarded restaurants. Inspired by the original Nipa Restaurant in The Landmark Bangkok Hotel, the 55-seat Nipa Thai Restaurant features a teak panelled interior and stunning traditional furnishings and ornaments, crafted in Thailand. Whether you judge it on its mouthwatering cuisine, subtle oriental décor or welcoming ambience, it is one of the most authentic Thai eating experiences in Europe. In contrast, Island Grill is a stylish modern venue featuring a delicious menu of wide-ranging European dishes alongside a varied selection of cocktails and wines to suit every taste and appetite. ... more   less 

Additional Information about Lancaster London

Address: Lancaster Terrace, London W2 2TY, England
Region: United Kingdom > England > London
Price Range: ₹ 10,554 - ₹ 26,088 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Lancaster London 4*
Number of rooms: 416
Reservation Options:
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Also Known As:
Lancaster London Hotel London
Royal Lancaster London
Hotel Style:
#130 Family Hotel in London
#153 Romantic Hotel in London
#174 Luxury Hotel in London
#206 Business Hotel in London
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Questions & Answers

Here's what travellers have asked, with answers from Lancaster London staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Park view rooms are great if you are prepared to spend a little more”
 of 5 bubbles Michaelluk, 17 Jan 2017 | Read review
“Book early to get free cancellation and no need to pay until you stay.”
 of 5 bubbles beverleydianne, 5 Jan 2017 | Read review
“All rooms are have some good views but you may ask rooms with Hyde Park views. (regular rooms are not big enough)”
 of 5 bubbles SedatFaks, 31 Dec 2016 | Read review
“Ask before you arrive.About city or park views. We found them very helpfull on this matter.Higher the better though.”
 of 5 bubbles tonybX6518HC, 28 Dec 2016 | Read review
“Don't stay in room 920 (staff room opposite), poor £20 breakfast”
 of 5 bubbles B25WBthomasp, 18 Dec 2016 | Read review
5 of 5