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Holiday Inn London - Kensington

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Holiday Inn London - Kensington
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3,656 Reviews from our TripAdvisor Community

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There are newer reviews for Holiday Inn London - Kensington
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Showing 2,845: English reviews
A TripAdvisor Member
Reviewed 12 July 2016 via mobile

I can't write a review because the wifi is $10 per day extra which I won't pay on an already $200 miniscule room...seriously....This hotel is not great, it's functional, lots of airline personnel stay here. It's big and impersonal. It IS clean so if it's just a place to sleep it's fine and location is good literally a 2 minute... More 

Helpful?
1 Thank A TripAdvisor Member
IHGService, Guest Relations Manager at Holiday Inn London - Kensington, responded to this review

Dear Valued Guest, Thank you for taking time to post a review about our hotel. I am happy that our location worked for your needs. However, it is unfortunate to learn that you were not able to fully enjoy your stay due to the internet service fee. I have forwarded your feedback to our hotel management to work on these... More 

Level Contributor
60 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 12 July 2016 via mobile

So my introduction to the Kensington Close started on a negative, I had been booked into another hotel that was overbooked and so was moved to the Kensington close. This was our gain! Check in: this was busy but the team worked swiftly, were friendly and welcoming. Rooms: we had a twin room, this was on the small side however,... More 

Helpful?
Thank Ali C
Level Contributor
32 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 12 July 2016 via mobile

When we checked it there was a massive queue and only 2 people on the front desk. I waited around 5-10 minutes for my boyfriend to check us in. When he had finally been served, nobody offered to help with our bags to our room (we were on the 7th out of 8 floors). Another employee said we could get... More 

Helpful?
Thank Natalie1864
IHGService, Guest Relations Manager at Holiday Inn London - Kensington, responded to this review

Dear Natalie1864, Thank you so much for the constructive feedback referring to your recent stay with us. Unfortunately your visit coincided with the transition from Kensington Close Hotel to Holiday Inn London - Kensington. Rest assured we will address all the points you have raised, and I sincerely hope your visit did not tarnish your perception of our brand. Positive... More 

Llanfairfechan, United Kingdom
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 11 July 2016

I took my 12yrs old son for his birthday to do some sight seeing. We checked in quickly and the room was very modern and spacious, quiet and spotless. We made use of the pool on our stay, the breakfast was buffet style and had everything you could possibly want. It was nice and close to the tube and we... More 

Helpful?
Thank evettejenkins76
1 review
Reviewed 11 July 2016

I stayed here with my disabled mum and a friend. The hotel was lovely inside the reception area, however as my mum is in a wheelchair we had to use the side entrance to the hotel, which was like a service entrance. It was dirty and when we returned to the hotel at night, we had to knock/ring a bell... More 

Helpful?
Thank Donny1712
IHGService, Guest Relations Manager at Holiday Inn London - Kensington, responded to this review

Dear Donny1712, Thank you for your candid review, highlighting not only the bad but also the good points of your stay. We are glad to hear overall your stay was a pleasant one. However, please accept our sincere apologies for your dissatisfaction on one of our receptionist. We have taken note of your valuable comments and will use these to... More 

Kingston-upon-Hull, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 11 July 2016

I stayed here overnight whilst on a work trip. I checked in late afternoon and left the following day before noon. I and my partner did not have breakfast. The door concierge was very welcoming and well-turned out. He immediately took my case and put it somewhere safe while I checked in. Check-in was very quick and efficient. I had... More 

Helpful?
Thank Estragon65
sussex
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 10 July 2016

Stayed there fri & sat evening for a business meeting, some shopping and meeting with friends. Great central location if you want to be in London and not too far from everything. We drove up and they have a small carpark below, very handy and not too expensive (for London that is). Rooms were good and got an executive room,... More 

Helpful?
Thank bwmsuk
Cheshire
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 9 July 2016

I stay by choice at the Kensington Close Hotel about 6 times a year. It's my hotel of choice in London. The check-in is hassle-free; all the staff are most courteous; breakfast is a treat; and the bar lounge is very relaxing. I will be checking in again on Tuesday 12th July to Wednesday 20th July and am very much... More 

Helpful?
Thank Verdala
Amsterdam, The Netherlands
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 9 July 2016 via mobile

Tiny rooms even though they are called executive, horrible, slow service, would not recommend at all for a relaxing holiday stay. Service is extremely slow and inefficient, if you're looking for a nice relaxing place to stay this is not it.

Helpful?
1 Thank review67800
IHGService, Guest Relations Manager at Holiday Inn London - Kensington, responded to this review

Dear review67800, Thank you for writing a review about your recent stay with us. Our hotel is committed to providing our guests with the highest quality services and facilities. I am truly sorry that you were disappointment with the room qualities and slow customer service. Allow me to apologize for any inconvenience these issues may have caused you. The feedback... More 

Travellers are raving about these London hotels

1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 9 July 2016

Spent 3 nights early June before starting our European tour. Asked to wait as our rooms were not ready so we put our luggage in storeroom. On our return they tried 5 times to find my bag, in the end I had to go down to the storeroom (after being refused this several times to assist and find my bag)... More 

Helpful?
2 Thank Di F
IHGService, Guest Relations Manager at Holiday Inn London - Kensington, responded to this review

Dear Di F, Thank you for taking time to share your experience with us. I am sorry to hear that you did not fully enjoy your time in our hotel. We take comments such as these very seriously and would like to follow up with you. I have sent you a private message in an effort to obtain more information.... More 

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Staying in South Kensington

Neighbourhood Profile
South Kensington
With its ivied mews, row upon row of Poppins-esque white washed mansions, and placid garden squares, it's easy to see the charms of South Kensington. And with superb access to Hyde Park, Holland Park and Kensington Gardens, as well as the largely child-friendly and mostly free Museum Quarter (not to mention more major attractions like Royal Albert Hall) such charms are easy to make the most of. As welcoming and cosmopolitan as it is reserved and residential, South Kensington is always a hit with visitors.
Explore this neighbourhood

Amenities

Highlights
  • Pool
  • Spa
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Spa
  • Restaurant
  • Bar/Lounge
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Room Service
  • Dry Cleaning
  • Conference Facilities
Official Description (provided by the hotel)
Holiday Inn London - Kensington is a beautiful 4-star hotel centrally located near Kensington High Street tube station and a short walk from Kensington Palace & Gardens, Royal Albert Hall, Earls Court and the West End. The Hotel has 708 well-equipped non-smoking bedrooms including Executive bedrooms and Suites. Enjoy fresh seasonal dishes in the brasserie or a drink in the sunny private garden. Business traveller's appreciate the powerful WiFi service, wide ranging room service menu and an executive lounge for VIPs too. State of the art meeting facilities for up to 250 delegates are ideal for meetings, dinners and weddings. Shopping at Westfield and Oxford Street is a short distance away. Imagine Health Club and Spa includes a fantastic new gym and an 18 metre swimming pool with sauna, steam rooms and jacuzzi. The Spa offers an enticing selection of massage, facial and beauty treatments with our expert therapists. ... more   less 

Additional Information about Holiday Inn London - Kensington

Address: Wrights Lane, Kensington, London W8 5SP, England (Formerly Kensington Close Hotel)
Region: United Kingdom > England > London > South Kensington
Price Range: ₹ 6,701 - ₹ 13,659 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Holiday Inn London - Kensington 4*
Number of rooms: 708
Reservation Options:
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Also Known As:
Kensington Close London
Hotel Kensington Close
Kensington Close Hotel London
Hotel Style:
#67 Spa Hotel in London
#349 Luxury Hotel in London
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn London - Kensington staff and other travellers.
66 questions
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Norwich
over a year ago
Llandovery, United Kingdom
over a year ago
Newcastle upon Tyne, United Kingdom
4 months ago

See all questions (66)

Questions? Get answers from Holiday Inn London - Kensington staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“local amenities provide good breakfasts, I prefer these just for the experience prior to popping on the tube”
 of 5 bubbles chrisx37, 1 Dec 2016 | Read review
“we had room 6010, 6th floor with a better view than the other 3 rooms we booked for other family members”
 of 5 bubbles kathrynh255, 30 Nov 2016 | Read review
“Club rooms include breakfast + spa / pool access”
 of 5 bubbles 309mikee, 29 Nov 2016 | Read review
“Don't bother”
 of 5 bubbles 224dudleym, 28 Nov 2016 | Read review
“if you want a normal bed you have to pay for an executive room”
 of 5 bubbles Signhild_N, 27 Nov 2016 | Read review
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