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Holiday Inn London - Kensington

Wrights Lane | Kensington, London W8 5SP, England (Formerly Kensington Close Hotel)
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1 room, 2 adults, 0 children
1 room, 2 adults, 0 children
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1 room 2 adults 0 children
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Close 
  • Craft Gallery
    0.6 km
  • 4 star hotel
  • Pool
Reviewed 2 days ago
New Holiday Inn experience
We have been staying at the old Kensington Close Hotel for a... more
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3,779 Reviews from our TripAdvisor Community

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Showing 2,937: English reviews
Frankfurt, Germany
Reviewed yesterday NEW

Rooms are very small and dirty (dusty, hairs, finger tips at the mirrrors etc.) No minibar, no bottle of water, no greetings and amaneties to Rewards Club Members, bad (no) service at the breakfast, (waiting 30 Min. for rolls, croissants, fruits, coffee and so on... every morning) Bad service at the front desk; unfriendly Check In, long Check Out with...

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Helpful?
Thank HI-Fankfurt-Airport
Reviewed 2 days ago NEW

We have been staying at the old Kensington Close Hotel for a number of years. It has now become a Holiday Inn. Although a lot of the old infrastructure has been modernised, there are still some areas that need to be updated, however the new management are now sorting it out. I must praise the staff who are always very...

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Helpful?
2Thank Robert S
Arcata, California
Reviewed 3 days ago NEW

This is a very classy hotel with bellhops, an extensive lounging area, a bar and Starbucks are all laid out in front of you as you walk through the doors. The staff are friendly and helpful and the room was very nice. We had everything remade for us each day and the room service was fabulous! We stayed for 10...

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Helpful?
Thank ericalovell
Sydney, Australia
Reviewed 4 days ago NEW

Mostly very good indeed. However, I could see programs on the TV guide I wanted to watch but the channel selection is limited, WHY? Lovely hot swimming pool and spa for an extra charge of 10 pound/day (very disappointing). Extra charges always sour the experience. Ten pound for a 20 min swim? REALLY? But the Starbucks barista was good and...

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Thank faithcharity
Reviewed 4 days ago NEW

Great location, only 3 minutes walk from High Street Kensington. It was my second stay at the hotel. it seems that the bedrooms got even better since my last visit about 12 months ago. My room was very clean and comfortable. I met my friend in the bar, staff was very helpful and polite.

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Helpful?
Thank Iwona K
Johannesburg, South Africa
Reviewed 4 days ago NEWvia mobile

This hotel was absolutely terrible, the rooms were tiny. The bathroom had a bad smell especially when we opened any taps. Our tv didn't work as well as our hotel phone the entire stay. We were told someone would come to fix it but no one came . There was no bottle water provided in the rooms. Luckily we were...

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Helpful?
Thank zakads
Chris M, Guest Relations Manager at Holiday Inn London - Kensington, responded to this review

Dear zakads, Thank you for your review following your recent stay with us and I would like to apologise for your disappointment. I have noted your comments regarding the condition of the bathroom as well as the TV/Phone not working and I would like to apologise for the discomfort this has caused you. I shall certainly share your feedback with...

York, United Kingdom
Reviewed 5 days ago NEW

My daughter and I stayed for 2 nights at this beautifully refurbished hotel which is in a really great location in Kensington for 2 nights and wished it could have been longer. Reception staff were very polite and efficient. The first room we were given was beautifully refurbished and spotlessly clean but really cold and very bijou. My daughter was...

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1Thank Barbara H
Reviewed 6 days ago NEW

My check in time was not till early evening.The desk staff allowed mr to drop off my baggage early and gave me a receipt for it. Only an overnight stay but thourally relaxing. On checking in later that day the desk staff were very helpful . The room was spotless. My breakfast was self service . The food was well...

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Helpful?
Thank hee h
Chris M, Guest Relations Manager at Holiday Inn London - Kensington, responded to this review

Dear hee h, Thank you for taking time to share your thoughts and experiences of your recent stay at Holiday Inn London Kensington. I am delighted to see that overall you enjoyed your stay with us. It especially pleases me to hear that our staff members made a wonderful impression on you and help make your experience enjoyable. I will...

Teignmouth, United Kingdom
Reviewed 6 days ago NEW

I have passed this hotel on many occasions, due to staying in a close by hotel for business, so thought I would give it a try on a personal trip to London. It was my birthday so we decided to stay here. On arrival it was chaos, I suddenly realised the hotel was changing ownership and it was taking place...

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Helpful?
Thank southernsunworshiper
Chris M, Guest Relations Manager at Holiday Inn London - Kensington, responded to this review

Dear southernsunworshiper, Please accept my sincere apologies for the shortfalls in service you experienced at check in whilst staying with us. As you were aware, we were going through the process of re branding which involved a complete change of admin process. We experienced some difficulties at this time which we endeavoured to avoid becoming your difficulty. Unfortunately this was...

London, United Kingdom
Reviewed 6 days ago NEW

This hotel is much improved from when it wss the Kensington Close. Now that it is rebranded and managed by Holiday Inn, the improvements are evident., in particular on the food side and the ending of the exorbitent wifi charges that used to apply. The room was comfortable and clean. The only negative point was check in which was very...

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Helpful?
Thank Vanguard12
Chris M, Guest Relations Manager at Holiday Inn London - Kensington, responded to this review

Dear Vanguard12, Thank you for taking time to share your thoughts and experiences of your recent stay at the Holiday Inn London Kensington. We are quite pleased to see that overall you enjoyed your stay with us and have found our services improving. We try hard to meet our guests expectations and make everyone's experience a memorable one. Your feedback...

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Staying in South Kensington

Neighbourhood Profile
South Kensington
With its ivied mews, row upon row of Poppins-esque white washed mansions, and placid garden squares, it's easy to see the charms of South Kensington. And with superb access to Hyde Park, Holland Park and Kensington Gardens, as well as the largely child-friendly and mostly free Museum Quarter (not to mention more major attractions like Royal Albert Hall) such charms are easy to make the most of. As welcoming and cosmopolitan as it is reserved and residential, South Kensington is always a hit with visitors.
Explore this neighbourhood

Amenities

Highlights
  • Pool
  • Spa
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Spa
  • Restaurant
  • Bar/Lounge
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Room Service
  • Dry Cleaning
  • Conference Facilities
Official Description (provided by the hotel)
Holiday Inn London - Kensington is a beautiful 4-star hotel centrally located near Kensington High Street tube station and a short walk from Kensington Palace & Gardens, Royal Albert Hall, Earls Court and the West End. The Hotel has 708 well-equipped non-smoking bedrooms including Executive bedrooms and Suites. Enjoy fresh seasonal dishes in the brasserie or a drink in the sunny private garden. Business traveller's appreciate the powerful WiFi service, wide ranging room service menu and an executive lounge for VIPs too. State of the art meeting facilities for up to 250 delegates are ideal for meetings, dinners and weddings. Shopping at Westfield and Oxford Street is a short distance away. Imagine Health Club and Spa includes a fantastic new gym and an 18 metre swimming pool with sauna, steam rooms and jacuzzi. The Spa offers an enticing selection of massage, facial and beauty treatments with our expert therapists. ... more   less 

Additional Information about Holiday Inn London - Kensington

Address: Wrights Lane | Kensington, London W8 5SP, England (Formerly Kensington Close Hotel)
Region: United Kingdom > England > London > South Kensington
Price Range: ₹ 7,345 - ₹ 14,268 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Holiday Inn London - Kensington 4*
Number of rooms: 708
Reservation Options:
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Also Known As:
Kensington Close London
Hotel Kensington Close
Kensington Close Hotel London
Hotel Style:
#67 Spa Hotel in London
#354 Luxury Hotel in London
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn London - Kensington staff and other travellers.
68 questions
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Norwich
over a year ago
Llandovery, United Kingdom
over a year ago
Newcastle upon Tyne, United Kingdom
5 months ago

See all questions (68)

Questions? Get answers from Holiday Inn London - Kensington staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“3rd floor and up”
  • is there no maintenance team?
  • view from the room
  • very small room, 10 cm between table and bed
  • under the bed a lot of trash
  • dusty!
 of 5 bubbles HI-Fankfurt-Airport, 23 Jan 2017 | Read review
“We ask to be at the front, on the first floor, which have been modernised.”
 of 5 bubbles 53RobertS53, 22 Jan 2017 | Read review
“Lower floors will save you waiting time for the small sized elevators.”
 of 5 bubbles ericalovell, 21 Jan 2017 | Read review
“Avoid a room near the lift because it was very noisy at times. People arriving outside your room speaking loudly at all times overnight.”
 of 5 bubbles faithcharity, 20 Jan 2017 | Read review
“Some rooms have view of inner yard area which would be quieter than Street side rooms.”
 of 5 bubbles BarbaraH871, 19 Jan 2017 | Read review
5 of 5