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Holiday Inn London - Kensington

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Holiday Inn London - Kensington
Holiday Inn London - Kensington
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3,829 Reviews from our TripAdvisor Community

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Showing 2,982: English reviews
Reviewed today NEW

We were on a business trip. It has a central location, spacious lobby and superb breakfast. Yet, due to dense convention and fair season, I assume, it was too crowded. For the breakfast you might have hard time finding a table. Our room was rather cold even with the air conditioner. It was pretty small. Still, though being average, being...

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Helpful?
Thank ferimim
Reviewed today NEWvia mobile

Stayed here back in October, was just an average hotel, staff in all departments were friendly which was good however the rooms were very small and in need of a referb.. Food was fine although over priced for what you get.

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Thank Ssue72
Reviewed yesterday NEWvia mobile

Claustrophobic rooms smaller than a matchbox, had to climb over bed to close curtains, bathroom so small it was like being on an airplane. Greeted with an undisclosed room deposit charge of £15 , upon entering the room it had an unusual Oder and then I found that the toilet was full of pee and Not flushed , more extra...

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Thank Andre G
Reviewed 2 days ago NEWvia mobile

I'd rather be charged more and be able to squeeze between the bed and the wall without breathing in! Unbelievably tiny rooms. London needs to think again. It's almost as if it doesn't matter if any customers come back.

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Thank Rachel B
Reviewed 2 days ago NEWvia mobile

We stayed here on over half term as a treat - as I arrived there was someone complaining at the desk about the fact she had been told there was a swimming pool / gym etc but not been told it was extra - exactly the same happened to us and we had gone out and bought swimming costumes !...

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Helpful?
Thank Vicky D
Sergio B, Guest Relations Manager at Holiday Inn London - Kensington, responded to this review

Dear Vicky, Thank you for taking the time to alerting us to events during your recent visit to the Holiday Inn London Kensington. Needless to say I am very disappointed to read your comments and am concerned you left us with such a bad impression of the hotel. Firstly, I would like to take this opportunity to apologise for any...

Arizona
Reviewed 4 days ago NEW

The rooms in this hotel are quite small, however, that does not make a difference if you are planning to be out and about most of the time. It is quite clean and the staff is very helpful. The hotel does not provide you with a wash cloth, so be prepared. Grab a map of the walking tours, the Tube...

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Helpful?
Thank Susan O
London, United Kingdom
Reviewed 5 days ago NEWvia mobile

I enjoyed it here, it's pleasant and we had some very nice cocktails and the rooms are very nice and staff were very helpful and lovely! I loved the breakfast! There was plenty of choice and the breakfast staff would always welcome you with a smile. Which is a great way to start off my morning! So thankyou!

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Helpful?
Thank cfern1
Fayetteville, Georgia
Reviewed 5 days ago NEW

Great location, great staff, very clean and I would totally recommend! Like many European hotels don't expect a lot of space. I personally don't mind the tight quarters but having to do a sideways scoot around the toilet paper dispenser to get to the toilet was a little tighter than normal.

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Thank MNgirl4ever
London, United Kingdom
Reviewed 5 days ago NEW

Saw the new Holiday inn hotel and decided to give it a try. Despite the small room (which was my one and only problem) the customer service met my expecations. After my first night, after the small room experience I didn't expect much from the breakfast. Well, it turned out the breakfast was actually the best part of my stay....

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Thank Benjamin913
Greater London, United Kingdom
Reviewed 5 days ago NEW

I booked an executive suite, stayed for a night in room 1097, it was perfect in all sense, the size of the room, bathroom, bathroom accessories, cleanliness etc. cant expect more from a Central London Hotel. I read bad reviews about staffs and being not a media-type I still booked, Went to the reception, fantastic lady with a great welcoming...

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Helpful?
Thank Saud S

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Staying in South Kensington

Neighbourhood Profile
South Kensington
With its ivied mews, row upon row of Poppins-esque white washed mansions, and placid garden squares, it's easy to see the charms of South Kensington. And with superb access to Hyde Park, Holland Park and Kensington Gardens, as well as the largely child-friendly and mostly free Museum Quarter (not to mention more major attractions like Royal Albert Hall) such charms are easy to make the most of. As welcoming and cosmopolitan as it is reserved and residential, South Kensington is always a hit with visitors.
Explore this neighbourhood

Amenities

Highlights
  • Pool
  • Spa
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Spa
  • Restaurant
  • Bar/Lounge
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Room Service
  • Dry Cleaning
  • Conference Facilities
Official Description (provided by the hotel)
Holiday Inn London - Kensington is a beautiful 4-star hotel centrally located near Kensington High Street tube station and a short walk from Kensington Palace & Gardens, Royal Albert Hall, Earls Court and the West End. The Hotel has 708 well-equipped non-smoking bedrooms including Executive bedrooms and Suites. Enjoy fresh seasonal dishes in the brasserie or a drink in the sunny private garden. Business traveller's appreciate the powerful WiFi service, wide ranging room service menu and an executive lounge for VIPs too. State of the art meeting facilities for up to 250 delegates are ideal for meetings, dinners and weddings. Shopping at Westfield and Oxford Street is a short distance away. Imagine Health Club and Spa includes a fantastic new gym and an 18 metre swimming pool with sauna, steam rooms and jacuzzi. The Spa offers an enticing selection of massage, facial and beauty treatments with our expert therapists. ... more   less 

Additional Information about Holiday Inn London - Kensington

Address: Wrights Lane | Kensington, London W8 5SP, England (Formerly Kensington Close Hotel)
Region: United Kingdom > England > London > South Kensington
Price Range: ₹ 7,338 - ₹ 13,675 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Holiday Inn London - Kensington 4*
Number of rooms: 708
Reservation Options:
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Also Known As:
Kensington Close London
Hotel Kensington Close
Kensington Close Hotel London
Hotel Style:
#67 Spa Hotel in London
#354 Luxury Hotel in London
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn London - Kensington staff and other travellers.
70 questions
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Norwich
over a year ago
Llandovery, United Kingdom
over a year ago
Newcastle upon Tyne, United Kingdom
6 months ago

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Questions? Get answers from Holiday Inn London - Kensington staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Executive room, 1st floor is the best, as lifts are too slow and it is a busy hotel so could be frustrating.”
 of 5 bubbles AlfaOmega2017, 15 Feb 2017 | Read review
“make sure you check as pictures when booking standard room show a double bed but are infact Twin rooms”
 of 5 bubbles D2918URpatrickl, 11 Feb 2017 | Read review
“lifts rbut it is a large hotel and if you have difficulty walking would suggest asking for room near the lift.”
 of 5 bubbles happybunnyLancs, 5 Feb 2017 | Read review
“Once you get over the size of the room you will be good...Really small though”
 of 5 bubbles RobertS481, 28 Jan 2017 | Read review
“High floors seemed to be renovated as of 01/2017.”
 of 5 bubbles NickJMurray, 25 Jan 2017 | Read review
5 of 5