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London Hilton on Park Lane

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#323 of 1,088 Hotels in London
Certificate of Excellence
GreenLeadersSilver level
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London Hilton on Park Lane
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2,987 Reviews from our TripAdvisor Community

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There are newer reviews for London Hilton on Park Lane
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Showing 2,715: English reviews
Chelmsford UK
Reviewed 23 August 2016

We've stayed here a lot over the years both for business and leisure and I like it, the rooms are comfortable, clean, well proportioned and have (mainly) great views. The staff are friendly (which is becoming less common in larger city hotels) and efficient. The executive lounge is fairly comfortable and depending when you visit can be a nice place...

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Helpful?
Thank 1965cooper
Hilton_ParkLane, Guest Relations Manager at London Hilton on Park Lane, responded to this review

Dear 1965cooper, Thank you for taking the time to share your recent feedback with us. As a regular guest, we thank you for your loyalty to the London Hilton on Park Lane, however, I was sorry to read that on this occasion you had a disappointing stay. It is concerning that you were constantly disturbed by your surrounding neighbours, and...

Bath, United Kingdom
Reviewed 21 August 2016 via mobile

Lovely lobby, with some nice art and the ladies at reception could not be more helpful. I was waiting for 3 hours to be checked in - was getting a bit annoyed so was upgraded to a suite for the long wait. Very much appreciated. I was on the 25th floor - amazing views across London. The suite was gorgeous....

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Helpful?
Thank Matthew P
Hilton_ParkLane, Guest Relations Manager at London Hilton on Park Lane, responded to this review

Dear Matthew P. Thank you for taking the time to share your recent feedback with us. Although I am pleased to read that you found the staff at the Reception desk very helpful, I was sorry to learn that you had to wait several hours for your room to be ready. However, I am glad that you were eventually upgraded...

San Francisco, California
Reviewed 21 August 2016

Amazing location with a direct view of Hyde Park. Excellent Staff and Breakfast. I would recommend this hotel any day. Staff does everything in their control to improve the experience. Loved my stay and thoroughly enjoyed connectivity of this hotel to Central London.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank MiteshVakharia
Hilton_ParkLane, Guest Relations Manager at London Hilton on Park Lane, responded to this review

Dear MiteshVakharia, I am pleased to read that you had a wonderful stay with us recently and that you were impressed with the service received and the quality of the breakfast. We hope to see you again in the near future. Kind regards, Natalie Tam

Barcelona, Spain
Reviewed 19 August 2016 via mobile

Service is not nice in the hotel, no matter how many times you want to ensure about a particular detail of your reservation, every one of the staff would have a different version of the story. They are not consistent with practices of other hilton hotels wide world, and on the top of it is one of the most expensive...

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16Thank ianeylow
Hilton_ParkLane, Guest Relations Manager at London Hilton on Park Lane, responded to this review

Dear ianeylow, At the London Hilton on Park Lane, we pride ourselves on our exceptional levels of customer service and hospitality, and so I was very sorry to read that you had disappointing stays on numerous occasions. Rest assured we do take your comments onboard, and I shall forward them to the Executive Management team for review. We highly appreciate...

Pickerington, United States
Reviewed 17 August 2016

Spent 5 great nights here! Very upscale location and convenient to Buckingham Palace and US Embassy. The room was modern with all of the amenities you would expect for a hotel of this type. We were able to enjoy Hyde Park, Kensington park and ready access to the metro. You cannot go wrong picking this hotel!

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Bryan J
Hilton_ParkLane, Guest Relations Manager at London Hilton on Park Lane, responded to this review

Dear Bryan J, I am pleased to read that you had a wonderful stay with us recently. I am glad that you were impressed with the hotel's central location and that you found the room very comfortable and well equipped. We hope to see you again in the near future. Kind regards, Natalie Tam

New York City, New York
Reviewed 17 August 2016

The hotel management is saving a ton on (lack of) maintenance and what should be a pristine property. Resulting in a grand illusion. A nice tall building over Hyde Park but inside a different story. Hotels should be about hospitality. They should have good communications internally, training and keeping staff up to standard to provide hospitality and cleanliness. As a...

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13Thank s1brewer2016
Hilton_ParkLane, Guest Relations Manager at London Hilton on Park Lane, responded to this review

Dear s1brewer2016, Thank you for taking the time to share your recent feedback with us. At the London Hilton on Park Lane, we pride ourselves on our exceptional levels of customer service and hospitality, however, I was very sorry to read that you had an unsatisfactory stay. I was sorry to learn that the cleanliness levels on the 27th floor...

Peterborough, England
Reviewed 16 August 2016 via mobile

Fantastic location very close to Hyde Park underground station, Buckingham Palace and over the road from Hyde Park. Stayed for 1 night, view from room on 27th floor amazing over Hyde Park. Room was a very good size, pillows/bed very good. The interior of hotel is very well kept and clean. Very good lift system. Unfortunately there were number of...

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1Thank Smiley-SLC
Hilton_ParkLane, Guest Relations Manager at London Hilton on Park Lane, responded to this review

Dear Smiley-SLC, Thank you for taking the time to share your recent feedback with us. I am pleased that you were greatly impressed with the hotel's central location, the breakfast selection at the Podium Restaurant, and the cleanliness of the interior of the hotel. However, i was sorry to read that there were certain maintenance issues in your room which...

Melbourne, Australia
Reviewed 15 August 2016

Well positioned opposite Hyde Park in glitzy Mayfair, this hotel does great breakfast with a big selection of hot and cold food freshly prepared on the day. The rooms are OK, with great views of the city/Hyde Park.

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Helpful?
Thank TopcatChris
Hilton_ParkLane, Guest Relations Manager at London Hilton on Park Lane, responded to this review

Dear TopcatChris, I am pleased that you enjoyed the hotel's central location, and that you were impressed with the variety of food available during breakfast. I am also glad that you found your room comfortable and that you enjoyed the views from the room. We thank you for your constructive feedback, as this will help us to improve the level...

Istanbul, Turkey
Reviewed 15 August 2016 via mobile

We came London for A family vacation. We booked 6 rooms for my family. We paid 644 pounds Per night for each room : Sorry to say That but The rooms were horrible and sooo dirty. The carpets are soo dirty That we cant not walk barefood!!! The rooms stink!! Front desk service is soo slow and they keep saying...

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24Thank Burcu E
Hilton_ParkLane, Guest Relations Manager at London Hilton on Park Lane, responded to this review

Dear Burcu E, Thank you for taking the time to share your feedback with us in regards to your recent stay with us, and I was sorry to read that you had a disappointing stay. It is concerning to learn that you found the rooms dirty, and that the staff at the Front Desk were not accommodating, especially when the...

Amman, Jordan
Reviewed 13 August 2016

Will never stay in it and it is not recommended . The rooms are very samll . The bed is too small. The TV was not working. The table lamps were not working. The light in the bath room was not enough . Very bad stay and will nerver stay in it again.

Review collected in partnership with Hilton Hotels & Resorts
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16Thank Ibrahem A
Hilton_ParkLane, Guest Relations Manager at London Hilton on Park Lane, responded to this review

Dear Ibrahem A, Thank you for taking the time to share your feedback with us in regards to your recent stay, and I was sorry to read that you were disappointed due to the numerous issues you experienced. Your loyalty to Hilton Worldwide is very important to us and we sincerely appreciate you taking the time to provide your feedback....

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Staying in Mayfair

Neighbourhood Profile
Mayfair
Set beside some of London's best parks and home to world-class galleries, luxurious hotels, and famed thoroughfares, the ultra upscale Mayfair is one of London's most exclusive haunts. Here the shopping is haute, the dining is exquisite, and the nightlife is vibrant. A casual stroll through the area’s chic streets will reveal that Michelin stars and chauffeured cars are practically the norm here. Even if you're on a tight budget, this exceptionally well connected swath of Central London is worth exploring, if only for the chance to take a peak at the goings on of upper crust English society.
Explore this neighbourhood

Amenities

Highlights
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Podium Restaurant & Bar
Podium Restaurant & Bar
Cuisines: European, British
Trader Vic's
Trader Vic's
Cuisines: Asian, Polynesian, Hawaiian
Things to do
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Paid Wifi
  • Paid Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
In the heart of Mayfair, the London Hilton on Park Lane is close to all that London has to offer, whether it's musicals and theatres or world famous landmarks. Soaring high above the city streets, the hotel is famed for its unparalleled five star luxury. With 453 spacious guest rooms, including 56 suites, there is something to suit every taste. Meanwhile, the five bars and restaurants remain destinations in themselves, offering something for every taste, including our Michelin-starred restaurant Galvin at Windows and trendy nightclub Whisky Mist at Zeta. ... more   less 

Additional Information about London Hilton on Park Lane

Address: 22 Park Lane, London W1K 1BE, England
Region: United Kingdom > England > London > Mayfair
Price Range: ₹ 21,441 - ₹ 38,930 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — London Hilton on Park Lane 5*
Number of rooms: 453
Reservation Options:
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Also Known As:
London Hilton On Park Lane Hotel London
Hilton Hotel London
Hilton International London
Hilton London
Hilton Park Lane
Hotel Style:
#32 Green Hotel in London
#165 Family Hotel in London
#181 Romantic Hotel in London
#208 Business Hotel in London
#234 Luxury Hotel in London
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Questions & Answers

Here's what travellers have asked, with answers from London Hilton on Park Lane staff and other travellers.
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Questions? Get answers from London Hilton on Park Lane staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Get a room overlooking Hyde Park!!”
rachelsA4213RZ, 20 Apr 2017 | Read review
“I would choose new furnished rooms”
zoetorinesi, 16 Apr 2017 | Read review
“Get as high a floor as possible and a south facing room.”
jyras, 15 Apr 2017 | Read review
“High floor for great views!!!”
Biatty, 11 Apr 2017 | Read review
“Higher floor rooms offer better views”
J6381MClindan, 7 Apr 2017 | Read review
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