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InterContinental London Park Lane

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#133 of 1,089 Hotels in London
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InterContinental London Park Lane
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2,328 Reviews from our TripAdvisor Community

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There are newer reviews for InterContinental London Park Lane
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Showing 2,044: English reviews
Vail, Colorado
Reviewed 28 May 2014

It's all down hill from there. Exterior dull. Rooms tired and small. Service --not so good. We booked a triple only to find upon arrival one king size bed. We spent the rest of the day trying to get someone to bring up a bed--which should have been in the room when we arrived. The bed finally arrived as did...

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Helpful?
1Thank kvp53
Caroline J, Manager at InterContinental London Park Lane, responded to this review

Dear kvp53, Thank you for your review at Trip Advisor. We have also just received your online survey and will be sending you a private message shortly. Kind regards, Caroline Jillings Director of Rooms

New York
Reviewed 28 May 2014

Wonderful location just steps to the park, shopping and Buckingham Palace. Top notch service and amenities ... including one of the best spas in London. Particularly good amenities for InterContinental platinum guests.

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Thank GinaSamarotto
Caroline J, Manager at InterContinental London Park Lane, responded to this review

Dear GinaSamarotto, Thank you for your posting here on Trip Advisor. I was very pleased to read your review. Comments like this help us motivate our team and achieve greater heights. Warm wishes, Caroline Jillings Director of Rooms

Doha, Qatar
Reviewed 28 May 2014

Excellent location. Rooms were small but well equipped. I didn't use the restaurant as I still find 35GBP for breakfast eye watering given I can walk to Pret-a-Manager down the road in 5 mins. Still it's a good business hotel.

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Thank LSBHK
Caroline J, Manager at InterContinental London Park Lane, responded to this review

Dear LSBHK, Thank you for taking the time to share your review with us. London is truly a remarkable city, and I could not agree with you more that the location of the hotel is in a perfect setting to explore all what the city has to offer. I do look forward to welcoming you back to InterContinental London Park...

Reviewed 27 May 2014 via mobile

I'm a big fan of IHG hotels. HI express is generally great value and most Holiday Inns are comfortable mid range venues so we were really hoping that the cost of this hotel would provide a real 'wow factor' - it didn't. As an Ambassador member I am guaranteed an upgrade- frankly, I am not convinced that I received this...

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Thank Colin L
Caroline J, Manager at InterContinental London Park Lane, responded to this review

Dear Colin L, Thank you for taking the time to share your review with us and for choosing InterContinental London Park Lane for your recent stay. Further to you query I can confirm that you have been upgraded from the Deluxe room booked to an Executive type as part of your Ambassador benefits. However, I would like to apologies for...

FRESNO
Reviewed 26 May 2014

Great location, by tube station. Excellent service by all employees. We were met at the door where they walked us into the reception area. Very comfortable room and a mirror in the bathroom which is heated from behind to defrost itself. Nice lounge scene for after Theater cocktails.

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Thank N252FA
Caroline J, Manager at InterContinental London Park Lane, responded to this review

Dear N252FA, Thank you for sharing your experience at InterContinental London Park Lane. It is always great to receive positive comments about the hotel and the team. It will be our pleasure to welcome you back to our hotel on your next visit to London. Kind regards, Caroline Jillings Director of Rooms

Scotland
Reviewed 26 May 2014

My friend and I thoroughly enjoyed this luxury afternoon tea with vanilla and cardamom infused Champagne ….truly delicious ! The presentation was delightful, the staff attentive and friendly and no pressure at all …just a lovely relaxing afternoon with delicious dainty open sandwiches and freshly baked scones and terrific cakes all served with a variety of iconic teas …….. a...

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Thank mollycatScotland
Caroline J, Manager at InterContinental London Park Lane, responded to this review

Dear mollycatScotland, Thank you for sending us your kind feedback about afternoon tea and for choosing InterContinental London Park Lane . Our aim is to provide our guest with memorable experiences and I am delighted to learn that we were able to leave a positive impression. We trust that we can look forward to welcoming you back to the hotel...

London, United Kingdom
Reviewed 26 May 2014

We just returned from a wonderful free night on points at the Intercontinental Park Lane. We often find that hotels doing freebies do so grudgingly and you get the basement room looking at the aircon vents but the Interconti was very different - we had an excellent helpful man on check in who automatically gave us late check out to...

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Thank Karen7
Caroline J, Manager at InterContinental London Park Lane, responded to this review

Dear Karen7, Thank you for your wonderful comments regarding your recent stay with us at InterContinental London Park Lane. We value all our guests and understand the importance of providing excellent service to the members who booked a stay with their hard earned IHG Rewards points. It is our way of saying thank you for your loyalty. I appreciate your...

London
Reviewed 25 May 2014

So, I live in London and never stay in hotels in the city. However, work was hosting a conference at the hotel and insisted on putting us up, so I took my suitcase on the tube and gave it a go. What's good: - location is great. Very near a number of my favourite places (St James' Palace is a...

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Thank Stevo789
Caroline J, Manager at InterContinental London Park Lane, responded to this review

Dear Stevo789 Thank you for taking the time to share with us your recent experience at InterContinental London Park Lane. I am pleased to see that you have enjoyed the conference facilities and certain areas and services of the hotel. We do have different types and sizes of the rooms as you have mentioned and if next time when visiting...

Singapore, Singapore
Reviewed 24 May 2014

This stay did not start well - after booking I was made aware of the Best Price Guarantee but was stonewalled and badly mishandled by central reservations who replied using so much copy and paste statements, did not respond and basically left me furious with their lack of care, attention and service. Bottom line was that tied up in the...

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Helpful?
2Thank 1K
Caroline J, Manager at InterContinental London Park Lane, responded to this review

Dear 1K Thank you for sending us your kind feedback and for choosing InterContinental London Park Lane for your recent stay. Our aim is to provide our guest with memorable experiences. I was disappointed to learn about your experience with our central reservation system. Please accept our sincere apologies for any shortcomings you have encountered. Rest assured this is not...

Madrid, Spain
Reviewed 18 May 2014

I booked the IC Park Lane as i had heard great feedback from a colleague who is an Ambassador and who raved about the facitities and the service. So i am not an Ambassador and after a number of hours travelling i checked in probably looking a little worse for wear as i had just got off a long flight...

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Thank Marilees K
Caroline J, Manager at InterContinental London Park Lane, responded to this review

Dear Marilees K, Thank you for your posting here on Trip Advisor. I am sorry to learn that we did not fulfil your overall expectations on this particular visit. We value all our guests regardless of what they are wearing and the status of their membership with us, if any. Please accept my apologies if we made you feel uncomfortable...

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Staying in Mayfair

Neighbourhood Profile
Mayfair
Set beside some of London's best parks and home to world-class galleries, luxurious hotels, and famed thoroughfares, the ultra upscale Mayfair is one of London's most exclusive haunts. Here the shopping is haute, the dining is exquisite, and the nightlife is vibrant. A casual stroll through the area’s chic streets will reveal that Michelin stars and chauffeured cars are practically the norm here. Even if you're on a tight budget, this exceptionally well connected swath of Central London is worth exploring, if only for the chance to take a peak at the goings on of upper crust English society.
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Amenities

Highlights
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Once the site of a royal residence, InterContinental London Park Lane is now the epitome of modern elegance. Located between Mayfair and Knightsbridge in view of Buckingham Palace, the hotel is not far from the Tower of London, Big Ben and Trafalgar Square. Also worth seeing is the Victoria and Albert Museum, Madame Tussauds and The National Portrait Gallery. ... more   less 

Additional Information about InterContinental London Park Lane

Address: 1 Hamilton Place | Park Lane, London W1J 7QY, England
Region: United Kingdom > England > London > Mayfair
Price Range: ₹ 20,095 - ₹ 38,965 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — InterContinental London Park Lane 5*
Number of rooms: 277
Reservation Options:
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Also Known As:
Intercontinental Hotel London
Hotel Style:
#37 Spa Hotel in London
#76 Romantic Hotel in London
#98 Family Hotel in London
#100 Business Hotel in London
#114 Luxury Hotel in London
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Questions & Answers

Here's what travellers have asked, with answers from InterContinental London Park Lane staff and other travellers.
21 questions
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Buffalo, Minnesota
over a year ago
Austin, Texas
15 days ago
Sheffield
Aughton, United Kingdom
4 months ago

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Questions? Get answers from InterContinental London Park Lane staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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