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Novotel London West

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Traveller (682)
Room & Suite (284)
Dining (67)
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Overview
  • Excellent24%
  • Very good48%
  • Average19%
  • Poor6%
  • Terrible3%
Travellers talk about
AMENITIES
Free Wifi
Parking
Breakfast Buffet
Air Conditioning
Non-Smoking Rooms
Restaurant
Room Service
4 Star Hotel
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Rooms
3 Jun4 Jun
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (4,089)
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2,717 results
Traveller rating
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664
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587
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147
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11 - 15 of 2,717 reviews
Reviewed 2 weeks ago via mobile

I am here to share the incident I encountered, regarding the attitude of the male manager, who is on duty on 4th of May at night time in Aroma restaurant. I was there to have a dinner buffet and I did enjoy the food and...More

1  Thank butbut325
Response from NovotelLondonWest, Guest Relations Manager at Novotel London WestResponded 2 weeks ago

Good Morning Mr Wu, Thankyou for taking the time to post your review. As mentioned in my response to your email last night, I am sorry to hear about your experience in the restaurant last night and I have asked our Food & Beverage Manager...More

Reviewed 2 weeks ago

I stayed in this hotel during my business trip to London in Feb 2018. The hotel is huge. Those who look for natural English authenticity will most probably hardly like it. But its really convenient. Everything is on a large scale here, and the hotel...More

Thank Ирина К
Response from NovotelLondonWest, Guest Relations Manager at Novotel London WestResponded 2 weeks ago

Thankyou for your review Ирина К. It's a pleasure to hear that the hotel was perfect for your needs and we'd like to thankyou for choosing to stay with us.

Reviewed 2 weeks ago via mobile

Very clean, very comfortable and great service. This is just the ticket after a long plane ride to grab a hot shower and slip into clean sheets with extra fluffy pillows. I would urge everyone to rest if they are going to be driving around...More

Thank Marlaina C
Response from NovotelLondonWest, Guest Relations Manager at Novotel London WestResponded 2 weeks ago

Thankyou for your lovely review Marlaina C, we're thrilled you had a great stay with us and we look forward to welcoming you back again soon!

Reviewed 2 weeks ago

Everything was spot on cleaning ,quite ,receptionist and tthe the breakfast but if the do machine for decafe and some more selection of milks as soya or almonds in general was very good well done guys 😁but if they have jacuzzi or sauna with gym...More

Review collected in partnership with Accorhotels.com
Thank azmisal
Response from NovotelLondonWest, Guest Relations Manager at Novotel London WestResponded 2 weeks ago

Thankyou for your review azmisal and your feedback regarding the option for more non-dairy milk alternatives, which I will pass on to our Breakfast Manager. We hope to welcome you back again soon. Warm regards, Sarah Martin Guest Experience Manager

Reviewed 3 weeks ago via mobile

Visited during a weekend in April, 2a and 2c, staying in a superior room on the 8th floor. Check in from 2pm, received an email allowing me to check in online, however, still had to check in again at the desk. £50 deposit was required...More

1  Thank sammieb87
Response from NovotelLondonWest, Guest Relations Manager at Novotel London WestResponded 3 weeks ago

Thankyou for your review sammieb87. I'm sure many other travellers will find our advice helpful. I apologise that the preauthorisation on arrival was not adequately explained. This is a standard procedure for most hotels worldwide. Our sincerest apologies that there was an issue with the...More

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About
Amenities
Top amenities
Restaurant
Room Service
Free High Speed Internet (WiFi)
Bar/Lounge
Fitness Centre with Gym / Workout Room
Hotel Amenities
Business Centre with Internet Access
Room Service
Meeting Rooms
Banquet Room
Dry Cleaning
Laundry Service
Concierge
Multilingual Staff
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Things to do
Restaurant
Bar/Lounge
Fitness Centre with Gym / Workout Room
Details
Price range
US$ 161 - US$ 331 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#158 Family Hotel in London
#320 Luxury Hotel in London
#345 Romantic Hotel in London
Room types
Suites, Non-Smoking Rooms
Details
Price range
US$ 161 - US$ 331 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#158 Family Hotel in London
#320 Luxury Hotel in London
#345 Romantic Hotel in London
Room types
Suites, Non-Smoking Rooms
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Traveller (682)
Room & Suite (284)
Dining (67)
Business Centre & Event Rooms (5)
Family and Play Areas (2)
Questions & Answers
Ask a question
louisamarielove
27 April 2018|
AnswerShow all 6 answers
Response from napier09 | Reviewed this property |
No your key cards are not required to use the lifts.
1
Vote
Chris B
14 March 2018|
AnswerShow all 7 answers
Response from peterandteresaro2017 | Reviewed this property |
usually room on top floor,slightly larger but with a superb view over london-you will not be disappointed.
1
Vote
CTX02
14 February 2018|
AnswerShow all 6 answers
Response from NovotelLondonWest | Property representative |
Hello Killeen, I am afraid there is no Microwave in the room.
0
Votes
Room Tips
"Don't choose far from lift if you don't want to walk a long ways!"
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"Try to obtain a room well away from the lifts and ice machine to avoid noise"
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"Ask for the business rooms with coffee"
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"Try and get a room away from the lifts - less noise."
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