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Novotel London West

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3,235 Reviews from our TripAdvisor Community

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Showing 2,159: English reviews
Exeter, United Kingdom
Level Contributor
339 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 175 helpful votes
Reviewed yesterday NEW

Dear hotel managers, Have you recently looked at, or stayed in, a room at your hotel? Are the carpets in your home as stained as the ones in some rooms in this hotel? Would you tolerate this in your home and invite visitors to rooms as grubby as these rooms? The carpets in the corridors are stained and grubby but... More 

Helpful?
Thank CustomerConsultant
Level Contributor
28 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed yesterday NEW via mobile

I stayed here as the start of a greater Europe adventure and was very impressed with the rooms and the free breakfast. It was clear there was some renovation go on but I was affected by noise, very happy! As this is a business style hotel the internet has to be quick and it was! Another plus. I would stay... More 

Helpful?
Thank Damon S
Las Vegas, Nevada
Level Contributor
55 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 2 days ago NEW

We chose the Novotel London West because of proximity to family. And because our niece recommended it due to the location... From the outside the property is beautiful. But walking through the door at street level I wondered if this was really a hotel. What looked like a registration desk had a sign that said, “I’m sorry I’m away from... More 

Helpful?
1 Thank Norm H
Ljubljana, Slovenia
Level Contributor
64 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 2 days ago NEW

Very nice hotel close to the London Tube... Clean rooms, well equipped. Check in is fast, check out is even faster - you just drop your key card in special box and this is it. Breakfast is good - more like typical English breakfast with some additional choices of food. Staff is very friendly and helpful.

Helpful?
Thank krik78
NovotelLondonWest, Guest Relations Officer at Novotel London West, responded to this review

Dear krik78, Thank you very much for this amazing comment ! We are really glad to read that you enjoyed the hotel, its facilities and the staff. It was a pleasure to have you as our guest andd we are looking forward to welcome you back again. Warm regards, Marjorie Morello Guest Relations Officer More 

Cambridge
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 3 days ago NEW

Perfectly placed for the Eventim Apollo with easy car parking @£1.50/hr which is not excessive for central London, this hotel has a 'buzz' about it with comfortable rooms and very good restaurants-the Wagu beef in the fine dining side was well worth sampling

Review collected in partnership with Novotel Hotels

Helpful?
Thank foodovers
NovotelLondonWest, Guest Relations Officer at Novotel London West, responded to this review

Dear foodovers, Wow 5/5, thank you !!! Thank you very much for your nice comment. We are really glad that you liked the hotel and the restaurant. It was a pleasure to have you as our guest and we are hoping to have the chance to welcome you back again soon. Kind regards, Marjorie Morello Guest Relations Officer More 

Brentwood, United Kingdom
Level Contributor
59 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed 4 days ago NEW

I spent two nights here in October as I was working at Olympia. The reception area is lovely, but the rooms were pretty basic. I thought hotels had moved from wood chip painted walls - they could do with an update. The rooms are OK - basic and have everything you need for 2 nights. I know you get what... More 

Helpful?
Thank MissyFi
NovotelLondonWest, Guest Relations Officer at Novotel London West, responded to this review

Dear MissyFi, Thank you very much for taking the time and effort to review your recent stay with us. I am really sorry to read that we were not able to meet your expectations. Please be assured that the comfort of our guest is our main concern, therefore your feedback is really important to us. We are hoping to have... More 

Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 6 days ago NEW

WE checked in at 18:00 well after the 14:00 check in time and it took at least ten minutes from arrival to getting our room key . When we got into our room it was very cramped for space and this was a queen superior room. It was all very compact. The minute we arrived we had to call for... More 

Helpful?
Thank hv58ybw
NovotelLondonWest, Guest Relations Officer at Novotel London West, responded to this review

Dear hv58ybw, Thank you very much for taking the time and effort to give us your opinion concerning your stay with us. I am really sorry to read that your stay with us did not meet your expectations. Here at Novotel London West we strive to provide a superior service experience for every customer; therefore your feedback is very important... More 

United States
Level Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 6 days ago NEW via mobile

This was primary a business visit in combination to a couple's time off. It truly was a great hotel. We stayed for about a week. For a little extra, we had an executive room, on the 9th floor, including a wonderful and excellent breakfast. The bathroom very clean, the room had modern furniture, quiet room, wth a nice view of... More 

Helpful?
Thank Nancy O
NovotelLondonWest, Guest Relations Officer at Novotel London West, responded to this review

Dear Nancy 0, Thank you to find the time to leave a comment about your experience in Novotel London West. I am very pleased to read your comment and I am so happy that you enjoyed your stay with us. It is always a pleasure to read positive feedback even because we try our best to make our guests happy.... More 

Taipei, Taiwan
Level Contributor
35 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 6 days ago NEW

Location is good in the middle of downtown and airport, underground station Hammersimth, walking distance within 10 minutes. Lobby looks like a modern hotel. The only thing I think they need improve is their bathtub. There is easy to get wet on floor without a whole glass to proof water. If possible, please improve it. The others I am satisfied... More 

Helpful?
Thank chienwinston
NovotelLondonWest, Guest Relations Manager at Novotel London West, responded to this review

Good morning chienwinston, We appreciate you taking your time to review your recent stay with us. Whilst I am glad that you were happy with the quality of service, I am sorry for any inconvenience you have experienced while using the bathtub. We do provide additional bathmats to avoid slippery floors, but we are glad that you shared your concern... More 

Birmingham, United Kingdom
Level Contributor
44 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 1 week ago

I selected this hotel due to my conference in same venue however found hotel stay very average with room specially toilet smelling; food was very average in restaurants; while room rent was high even for london suburbs,

Review collected in partnership with Accorhotels.com

Helpful?
Thank nkg1949
NovotelLondonWest, Guest Relations Manager at Novotel London West, responded to this review

Dear nkg1949, Thank you very much for taking your time to review your recent stay and for choosing us for your trip to London! I apologise that we could not fully meet your expectations. We would have loved to make your stay more enjoyable, were we made aware of any trouble or inconvenience. However, we truly value your honesty and... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
Artisan Grill
Artisan Grill
Cuisines: British
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Meeting Rooms
  • Banquet Room
  • Multilingual Staff
  • Dry Cleaning
  • Laundry Service
  • Conference Facilities
  • Concierge
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Ideally located for easy access to all of London’s key business districts as well as historical, cultural and social attractions, Novotel London West is also conveniently close to Heathrow airport and has excellent road and rail links to the rest of the United Kingdom. This large, modern hotel offers guests a selection of different dining options as well as an extensive fitness centre, secure on-site parking, business services and meetings and events facilities. ... more   less 

Additional Information about Novotel London West

Address: 1 Shortlands | Hammersmith International Centre, London W6 8DR, England
Region: United Kingdom > England > London > Docklands / Canary Wharf / Isle of Dogs , Hammersmith / Fulham
Price Range: ₹ 6,529 - ₹ 14,604 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel London West 4*
Number of rooms: 630
Reservation Options:
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Also Known As:
Novotel London West Hotel London
Accor London West
London Novotel
Hotel Style:
#280 Luxury Hotel in London
#303 Family Hotel in London
#349 Romantic Hotel in London
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Questions & Answers

Here's what travellers have asked, with answers from Novotel London West staff and other travellers.
23 questions
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Cornwall
2 months ago
Southern Wales, United Kingdom
Burnham-on-Crouch, United Kingdom

See all questions (23)

Questions? Get answers from Novotel London West staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Avoid dirty rooms”
 of 5 bubbles CustomerConsultant, 2 Dec 2016 | Read review
“try to get a room where their are no lifts nearby as the noise was mainly created abby people getting to the lifts”
 of 5 bubbles hv58ybw, 27 Nov 2016 | Read review
“The better rooms are on the top floor on the east side.”
 of 5 bubbles AliasBJG, 24 Nov 2016 | Read review
“Easy to get around from here”
 of 5 bubbles 960HeatherH, 31 Oct 2016 | Read review
“Request 8/9th Floor.”
 of 5 bubbles travelthroughlifehan, 25 Oct 2016 | Read review
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