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Norfolk Plaza Hotel

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659 Reviews from our TripAdvisor Community

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Showing 349: English reviews
Reviewed yesterday NEWvia mobile

Met with a rude lady at reception, did not get shown to our room or even told how to get there! Had to go back and ask! Room was cleanish but everything needs to be refurbished, lamps didn't work, headboards falling off and most furniture was marked, burned or stained. Asked if bar was open on the night to be...

Thank Amyrose B
Cork, Ireland
Reviewed 2 weeks ago via mobile

Great budget accomodation in central London. Room very clean and you get what you pay for. Easy to find, we were able to check out and leave bags in hotel while we went into the city centre. Front desk staff extremely "friendly".

Thank Orla O
Reviewed 4 weeks ago via mobile

This hotel is in desperate need of some attention. The carpets in our room were thread bare. There was dust all behind our bathroom sink. The wood was coming away under the mirror and the kettle lead was dis-coloured. The bath and sink plugs needed a good clean! Will not recommend to anyone else. The bed smelt of smoke.

Thank Laura C
Chesterfield, United Kingdom
Reviewed 4 weeks ago via mobile

Stayed here 1 night and it was the worst night ever. Ignorant staff, room was the worst we have ever stayed in. Was more like a squatters hotel. Bed was broken, window rotten through, carpet thread bare, curtains had brown stains in them. Sink broken and filled with poly filler. The list goes on. Avoid at all costs. Just awful.

Thank kazzieryan
Wolverhampton, United Kingdom
Reviewed 24 October 2016

Great location but awful rooms. The carpets were threadbare the floorboards creaked. The television reception was barely viewable. No room in the dining room had to queue for breakfast which was inedible. Room key also dindt work properly. Avoid this hotel.

1Thank JackWales
Reviewed 12 October 2016

I have stayed in many hotels but never in any as bad as this. The problem is not the hotel which needs a refurbishment but the Manageress who vented one hell of a stinking rude and arrogant attitude towards me when I mentioned my concern about having been given a room that stunk of smoke despite requesting a non smoking...

1Thank RSR1964
New York City, New York
Reviewed 6 October 2016

Decent hotel, a few minutes walk from Paddington Station, from where you can get almost anywhere by tube/bus/train. The room wasn't particularly stylish, the furniture and TV were old, and the towels a bit tatty, but for 80 pounds per night it was a really good value for London. There was no fridge, but at least a tea kettle with...

Thank Mike S
Reviewed 22 September 2016

This was the worst hotel I have been in, smelly, dirty and bathrooms with lime scale. The room was small (that is not a problem) curtains were wore out and the bed sheet was very old with tears. The entrance to the room was a long stairway (carpet dirty in and out of the room) with stuff on the stair...

1Thank Pedro S
Pontypridd, Wales, United Kingdom
Reviewed 13 September 2016

I booked this hotel because of it's close location to Paddington Station, however when I arrived (late at night from working) i found the corridors to narrow to walk through with a suitcase without knocking off the walls at every corner, feeling sorry for my fellow guests. I found my room and there was hardly room to put my suitcase...

Thank Richard G
Reviewed 29 August 2016

Very basic rooms in need of modernisation but for purpose of short stay served its purpose. Everything was clean. Rooms get very hot but there are fans in the rooms. Staff are friendly. Breakfast was okay only seemed to have cereals and continental but was of good standard. Okay hotel if for short stay or on a budget.

Thank Geoff P

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  • Bar/Lounge
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  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Meeting Rooms
Official Description (provided by the hotel)
Centrally Located Hotel housed within an Edwardian-style building. ... more   less 

Additional Information about Norfolk Plaza Hotel

Address: 29-33 Norfolk Square, London W2 1RX, England
Region: United Kingdom > England > London > Paddington / Maida Vale
Price Range: ₹ 4,585 - ₹ 7,959 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Norfolk Plaza Hotel 3*
Number of rooms: 87
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Also Known As:
Norfolk Plaza London
Hotel Norfolk Plaza
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Questions & Answers

Here's what travellers have asked, with answers from Norfolk Plaza Hotel staff and other travellers.
10 questions
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Dublin, Ireland
over a year ago
Sydney, Australia

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Questions? Get answers from Norfolk Plaza Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Not in the basement”
 of 5 bubbles JackWales, 24 Oct 2016 | Read review
“Consider another hotel”
 of 5 bubbles RSR1964, 11 Oct 2016 | Read review
“Higher floors have less A/C noise.”
 of 5 bubbles anitawheeler2016, 31 Jul 2016 | Read review
“Don't go there”
 of 5 bubbles 790jackieh, 10 Jul 2016 | Read review
“Don't take ground floor rooms.”
 of 5 bubbles VipinMenon, 26 Jun 2016 | Read review
5 of 5
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