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BEST WESTERN The Cromwell

Hotels.comUS$ 127*
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14/05/2017 15/05/2017
1 room 2 adults 0 children
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BEST WESTERN The Cromwell
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1,241 Reviews from our TripAdvisor Community

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There are newer reviews for BEST WESTERN The Cromwell
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Showing 905: English reviews
Reviewed 10 March 2017 via mobile

Booked a basic double room, shockingly sized room for what's £140 a night, absolute joke. Only blessing was the 5-8pm happy hour drinks. Main Lift doesn't work so gotta walk around half he hotel to find the other ones!

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Helpful?
Thank Joshaspland
Hotel-Manager-BW110, General Manager at BEST WESTERN The Cromwell, responded to this review

Dear Joshaspland, Many thanks for leaving your review. I'm sorry to have read about the size of room you stayed in. We have larger rooms in the hotel and upgrade guests subject to availability. Our main lift is now back up and running and there are signs indicating the way to our second lift. We hope to see you again....

TX
Reviewed 10 March 2017

Pros - great location, updated bathroom, diligent housekeepers, close to tube stop Cons - Only one working elevator which was accessed by a maze of hallways; no apparent work being done to fix the broken elevator which was near the registration desk; stained, dirty carpet in room; noticeable scoop/indentation under the carpet in front of the door; dated furniture. We...

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Helpful?
Thank Irrub
Hotel-Manager-BW110, General Manager at BEST WESTERN The Cromwell, responded to this review

Dear Irrub, Many thanks for leaving your review. I apologise for the shortfall in service issues you encountered during your visit. I have today shared your feedback with the team and they also join me in apologising for the service issues you experienced. Thank you once again for bringing this to my attention and I hope that we will have...

Reviewed 5 March 2017 via mobile

This hotel was clean and quiet. The location was tops; it's near many museums, parks, and the Glouster tube station. The room was had was small, which I don't mind. I would have given this hotel a 5, but I was not impressed with the shower. The service was great, especially Ahmed! He went above and beyond! Really exceptional! I...

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Helpful?
Thank RadicalBMXers
Hotel-Manager-BW110, General Manager at BEST WESTERN The Cromwell, responded to this review

Dear RadicalBMXers, I would like to thank you for taking the time to post your review online after your recent stay with us here at Best Western The Cromwell. It is great to see that you have enjoyed your short stay with us here and taken advantage of our central location. Once again I would like to thank you for...

Olton, United Kingdom
Reviewed 5 March 2017 via mobile

After looking at the previous reviews of this hotel I have to admit I was very nervous about staying here as I had booked it as a surprise for my girlfriend.... upon arrival we were pleasantly surprised. First and foremost the location is fantastic, 1min walk to underground. More importantly the room was spacious, clean and well furnished to a...

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Helpful?
Thank davidgeere
Hotel-Manager-BW110, General Manager at BEST WESTERN The Cromwell, responded to this review

Dear Davidgeere, I would like to thank you for taking the time to post your review online after your recent stay with us here at Best Western The Cromwell. It is great to see that you have enjoyed your short stay with us here and taken advantage of our central location. Once again I would like to thank you for...

Brisbane, Australia
Reviewed 3 March 2017

Very disappointed with this hotel. When staying in London I always stay close to Gloucester Road tube, partly because its easy to get into central London, and also to travel to/from Heathrow. I wish I had returned to my favourite across the road from this hotel, unfortunately this one is not up to the standard I would expect from Best...

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Helpful?
Thank rtwomey
Hotel-Manager-BW110, General Manager at BEST WESTERN The Cromwell, responded to this review

Dear Rtwomey, Thank you for your feedback which certainly helps us to monitor and improve our services. I apologise for the shortfall in service issues you encountered during your visit. I have today shared your feedback with the team and they also join me in apologising for the service issues you experienced. Thank you once again for bringing this to...

Vejle, Denmark
Reviewed 1 March 2017

To be honest - the Best Western Cromwell has the potential to be a great hotel - with a great location and the rooms facing the backyard are really quiet (Love that). But the lack of attention to details, service and interior - just make it a bad experience. THE ROOMS Are very small (read - VERY small) - which...

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Helpful?
Thank Danish_traveller2
Hotel-Manager-BW110, General Manager at BEST WESTERN The Cromwell, responded to this review

Dear Danish_traveller2, Thank you for your feedback which certainly helps us to monitor and improve our services. I apologise for the shortfall in service issues you encountered during your visit. I have today shared your feedback with the team and they also join me in apologising for the service issues you experienced. Thank you once again for bringing this to...

Nottingham, England
Reviewed 27 February 2017

We were originally given a room in the basement - past the gym, the breakfast room and the toilets. Very claustrophobic with a tiny window overlooking a dingy corner of a tiny courtyard. Luckily they managed to find a different room and we moved immediately. Rooms are small but clean and comfortable enough for a short stay. The hotel is...

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Helpful?
Thank frenchkiss
Hotel-Manager-BW110, General Manager at BEST WESTERN The Cromwell, responded to this review

Dear Frenchkiss, I would like to thank you for taking the time to post your review online after your recent stay with us here at Best Western The Cromwell. It is great to see that you have enjoyed your short stay with us here and taken advantage of our central location. Once again I would like to thank you for...

Warwick, Rhode Island
Reviewed 27 February 2017

For the price, I thought my experience here was great. $88 on a Saturday, in London. Yep, I'll take that. It's also a short walk away from the Victoria & Albert & Natural History Museums. A walk a little further down will bring you to Harrod's, which is an incredible experience. The room did not quite match the picture, but...

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Helpful?
Thank manm2014
Hotel-Manager-BW110, General Manager at BEST WESTERN The Cromwell, responded to this review

Dear Man M, I would like to thank you for taking the time to post your review online after your recent stay with us here at Best Western The Cromwell. It is great to see that you have enjoyed your short stay with us here and taken advantage of our central location. Once again I would like to thank you...

Reviewed 25 February 2017 via mobile

We stayed two nights at this hotel. Reservation, check-in and check-out all were carried out very efficiently. The hotel is very clean and well kept. It is conveniently located in central London just across Gloucester Road tube station, which is served by Piccadilly, Circle and District lines. All types of restaurants and attractions like science, natural history, and Victoria and...

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Helpful?
Thank Salek S
Hotel-Manager-BW110, General Manager at BEST WESTERN The Cromwell, responded to this review

Dear SalekS, I would like to thank you for taking the time to post your review online after your recent stay with us here at Best Western The Cromwell. It is great to see that you have enjoyed your short stay with us here and taken advantage of our central location. Once again I would like to thank you for...

London, United Kingdom
Reviewed 22 February 2017

I booked the room to celebrate my partner's birthday in town and I was a bit disappointed by the state of the room. The basin in the bathroom was leaking water on the floor, the shower head was broken/leaking, the a/c was not working and for the price I paid I was expecting much better. Furthermore, no room service and...

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Helpful?
1Thank magma62
Hotel-Manager-BW110, General Manager at BEST WESTERN The Cromwell, responded to this review

Dear Magma62, Thank you for your feedback which certainly helps us to monitor and improve our services. I apologise for the shortfall in service issues you encountered during your visit. I have today shared your feedback with the team and they also join me in apologising for the service issues you experienced. Thank you once again for bringing this to...

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14/05/2017 15/05/2017
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Staying in South Kensington

Neighbourhood Profile
South Kensington
With its ivied mews, row upon row of Poppins-esque white washed mansions, and placid garden squares, it's easy to see the charms of South Kensington. And with superb access to Hyde Park, Holland Park and Kensington Gardens, as well as the largely child-friendly and mostly free Museum Quarter (not to mention more major attractions like Royal Albert Hall) such charms are easy to make the most of. As welcoming and cosmopolitan as it is reserved and residential, South Kensington is always a hit with visitors.
Explore this neighbourhood

Amenities

Highlights
  • Bar/Lounge
  • Room Service
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
About the property
  • Non-Smoking Hotel
Things to do
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Dry Cleaning
  • Multilingual Staff
  • Room Service
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
Official Description (provided by the hotel)
Traditional 3 Star hotel rated 4 Star Guest Satisfaction through the AA scheme. Housed in 19th Century Victorian building less than 100m (1 minute walk) from Gloucester Rd Station. Excellent transportation links to Central London and London Heathrow, London Gatwick and City Airport as well as Stanstead. No more than 10 mins walk to the Victoria & Albert Museum as well as the Science and National History Museums and a 5 minute bus journey to the World Famous Harrods ... more   less 

Additional Information about BEST WESTERN The Cromwell

Address: 110-112 Cromwell Road, Kensington, London SW7 4ES, England
Region: United Kingdom > England > London > South Kensington , Kensington and Hyde Park
Price Range: ₹ 8,353 - ₹ 15,052 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — BEST WESTERN The Cromwell 3*
Number of rooms: 85
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Also Known As:
Best Western The Cromwell Hotel London
Best Western London
London Best Western
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN The Cromwell staff and other travellers.
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Questions? Get answers from BEST WESTERN The Cromwell staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I would guess that rooms away from the road would be better.”
M130454, 27 Apr 2017 | Read review
“Top floor doesn't have a lift and has small rooms, not sure if basement rooms are the same!”
anamG4673TG, 27 Apr 2017 | Read review
“Back of the hotel quieter”
Millie024, 15 Apr 2017 | Read review
“Quieter rooms are at the back of the hotel”
803LeslieH, 10 Apr 2017 | Read review
“Quiet rooms are at the back of the hotel, away from the main road.”
cirentrip, 2 Apr 2017 | Read review
5 of 5
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US$ 127* /night
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Prices are for 1 room, 2 adults
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