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Discover old world charm, beautiful rich furnishings, exquisite original arts, outstanding cuisine and an experienced and passionate team. This elegant historic hotel is perfectly located opposite Kensington Palace and Gardens, and close to the Royal Albert Hall. Discover Stable’s Bar and the ‘Smoking Old Fashioned’, afternoon tea in the Park Lounge or dine in Cheneston’s or The Oratory, the original chapel.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to TheAA: The Automobile Association.
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
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The Milestone Hotel and Residences stands out for its luxurious amenities, with guests often commending the bespoke service, inviting bar, and sumptuous bedding. Its meticulous cleanliness and thoughtful atmosphere are consistently highlighted, creating a comfortable yet quintessentially British experience. Nestled in Kensington, the location is ideal for exploring nearby attractions.
Although the rooms are celebrated for their coziness and quality, a few guests mention their compact size. The hotel's service garners high praise for its personalized touch, but some visitors note additional service charges that could affect the perception of value.
Location
Convenient
Atmosphere
Charming
Rooms
Cozy
Value
Expensive
Cleanliness
Meticulous
Service
Attentive
Amenities
Luxurious
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My husband and I had the pleasure of staying at the lovely Milestone Hotel, July 23rd-26th, 2023. It more than exceeded our expectations! Prior to arriving in London, my husband had been in Liverpool with friends for The Open and I had been in The Lake District with friends. We planned to meet in London for a few days before returning home. My train on July 23rd was cancelled due to flooding on the tracks which led to a very long day of transfers by taxi from one train station to the next. I finally made it to Euston Station on the evening of July 23rd. When I arrived by taxi to The Milestone, I was greeted by the lovely receptionist who told me we had been upgraded to The Hermes Suite - this was music to my ears, especially after the trying day of travel. My husband was waiting for me in our gorgeous suite, along with a lovely bottle of champagne, fruit, and cheese. We immediately ordered room service, which was delicious. After dinner in our room, I indulged with a good long bath in the stunning marble soaking tub!! What started out being a rather stressful day ended with luxury and relaxation - just what I needed! Our remaining days in London and at The Milestone were wonderful. Breakfast each morning was delicious, and the staff were fabulous! Our trip ended with a very early morning transfer to Heathrow provided by the hotel - we were given morning coffee and a box of delicious fresh baked pastries to take in the car!
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Date of stay: July 2023
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Andrew Pike, General Manager at The Milestone Hotel and Residences
Responded 15 Aug 2023
Dear LJRD93, Thank you for taking the time to share your review following your recent stay at The Milestone Hotel. We really enjoyed reading about your stay and all of the aspects of the hotel which you most enjoyed. Please allow me to take this opportunity to thank you for choosing to spend your time in London with us at The Milestone Hotel. I will pass on your kind words to the team, I know they will be delighted to hear that your stressful journey prior to your arrival ended in relaxation. It was our pleasure to have hosted you, and we hope very much to have the chance to welcome you back to your 'home away from home' again in the future. Warm regards, Andrew Pike General Manager
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I recently visited The Milestone Hotel for a special Afternoon Tea with my mum. It had been a long time coming as we had been waiting for The Milestone to reopen after lockdown, so we were very excited to make the special visit down from The Cotswolds.
The Afternoon Tea was fantastic from start to finish, all the staff are so warm and friendly and instantly made us feel safe (masks, hand sanitizer, social distanced tables). Pranav and Tom made us feel particularly welcome.
The food was incredible, my favourite was the chicken sandwich with crushed almonds (to die for). The scones and pastries were brilliant, kudos to the Chef. Pranav had excellent tea knowledge and recommended The Mistress Tea (a really nice citrus blend with Bergamot).
We also met Leo, the Food and Beverage Manager, who took us for a tour around the hotel so we could see the newly refurbished suites - he was so polite and attentive. This was a lovely little unexpected addition to our visit.
I have all my fingers crossed The Milestone will be able to open their doors fully very soon, as I would love to stay for a long weekend and take advantage of everything else they have to offer (spa treatments and the beautiful suites).
Thank you Milestone staff for such a special visit, I can’t wait to return soon!
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Date of stay: October 2020
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Andrew Pike, General Manager at The Milestone Hotel and Residences
Responded 2 Jun 2021
Dear Molly Many thanks for leaving such a lovely review and I’m so pleased that we managed to provide a special occasion for you and your mum. It was indeed challenging to offer Afternoon Tea during pandemic restrictions but I’m glad that they did not detract from your overall enjoyment. The pastry team have been working hard over the last few months to create a new summer-themed Afternoon Tea which is phenomenal. Of course, our Founder and President, Mrs Tollman’s signature chicken sandwiches remain a staple as they’re such a firm favourite! We look forward to your return! Kind regards Andrew
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Can’t rate this hotel highly enough, we absolutely loved it.
The one thing that stood out the most was the staff.... each and everyone was super friendly and helpful with a big smile. Nothing was too much trouble..... we have stayed in lots of hotels all over the world from 0 stars to 7 stars and the staff at the Milestone are by far the best. Special mention to Steven the doorman- what a lovely welcome (Thank you)
We had afternoon tea which was lovely
The room was fairly small but perfectly formed with lots of little extra touches. Bathroom was large and spotless (only slight criticism was the shower flooded the floor when used)
It was quiet with good non noisy aircon and a lovely breakfast
Definitely one of my favourite hotels!
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Date of stay: February 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from MilestoneGM, General Manager at The Milestone Hotel and Residences
Responded 21 Feb 2020
Dear guest, Many thanks for your great feedback following your recent stay with us. I was really delighted to read that you enjoyed your stay with us and most of all I was thrilled to learn that your experience with us was by far the best after having stayed in some of the top hotels around the world. I will be sure to share your kind feedback with my team and in particular with Steven our Head doorman. Your comment regarding the shower is duly noted and thank you for bringing this to our attention. Please accept my sincere apologies for the inconvenience this may have caused you but please rest assured that this will be looked into and rectified with immediate effect. We look forward to seeing you back again soon. Best wishes, Andrew Pike
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In the current climate it was a very pleasant experience to take afternoon tea in this hotel. This was made even more so by knowing that every attention had been made to social distancing and sanitisation before, during and after our visit, however subtle and discrete. The selection of teas remains extensive (we have visited before, but omitted the champagne on this occasion) and the sandwiches, pastries and cakes are sublime. We would particularly recommend the cheese cake (made to the owner's recipe, we're told). It cannot be easy running such a service at this time, with reduced staff and additional responsibilities, but this did not detract from the ambiance or experience in any way.
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Date of stay: October 2020
Value
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Andrew Pike, General Manager at The Milestone Hotel and Residences
Responded 2 Jun 2021
Thank you for taking the time to leave a review and apologies for the delay in my response. As you can imagine, this year has been somewhat challenging. I’m so pleased you enjoyed your Afternoon Tea experience and will share your comments with both the service and kitchen teams. Daniel Putz, along with our Pastry Chef, Amina, have come up with some wonderful new summer pastries to tempt our guests! Many thanks once again for your support and we hope to see you back at The Milestone in the future. Kind regards Andrew
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I absolutely loved my stay at The Milestone. From the second we arrived the staff went out of their way to make us feel welcome. The Hotel itself is charming and full of character. We stayed in the Jungle room and although not decorated to my taste, the bedding was very good quality and the bed itself was very comfortable. There was some lovely personal touches in the room, like fresh biscuits that tasted exquisite. We had cocktails in The Stable lounge in the evening and after a recommendation from the bar staff had one of the most delicious cocktails I have ever tasted. It wasn't something I would've ordered myself so I'm so pleased they made the choice for me as I now have a new favourite tipple, the Tramonto. The location is ideal for sight seeing and of course shopping. Breakfast was delicious, my husband and I opted for The English breakfast and it was a good choice. I absolutely enjoyed every second of my stay at The Milestone and am already planning a longer stay within the next couple of months. The staff really made the stay spectacular and I couldn't rate this wonderful hotel highly enough.
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Date of stay: December 2019
Value
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from MilestoneGM, General Manager at The Milestone Hotel and Residences
Responded 23 Jan 2020
Dear guest, Thank you kindly for taking your time to write such a lovely review about your recent stay with us at The Milestone Hotel. We invest a lot of time and effort into ensuring our service and standards are always at the highest level possible, so to learn that all the staff made your stay so spectacular is wonderful. I am also delighted that you enjoyed the personal touches in the Hotel and the delicious cocktails in the Stables Bar. We are indeed located just a short walk from Harrods, ideal for shopping and close to many of the main attractions here in London. I will be sure to share your excellent feedback with my team at my earliest opportunity and my only wish is that I personally have the opportunity to welcome you back to The Milestone Hotel, your new home away from home, upon your next visit to London. Best wishes, Andrew Pike
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Wow! Yep, they've figured it out. I love this hotel. Service is remarkable. Hotel is immaculate. Perfectly located and elegant. Stay here if you enjoy old world charm and a personalized welcome from the staff each day and tea/coffee brought to your room each morning. Mr. Carson (Downton Abbey) would be proud.
Do not stay here if you require fast paced party atmosphere and like to talk on your phone during meals and in other quiet places. Please go somewhere else- thank you.
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Date of stay: February 2020
Value
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from MilestoneGM, General Manager at The Milestone Hotel and Residences
Responded 21 Feb 2020
Dear guest, I thank you for your very kind feedback. I was so glad to read that the team made you feel so welcome with their personalised service. Due to our location opposite Kensington Gardens and the country house feel you are quite right in pointing out the old world charm feeling. Even with all the luxury features we have at the hotel you are also right in pointing out that my brilliant staff make the difference throughout the hotel and make it a "home from home" in a professional manner. I have just passed your kind words on to them. I hope you visit us again very soon. Best wishes, Andrew Pike
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Wow what a stunning hotel it’s just over the road from Kensington Palace and The Royal Albert Hotel is just up the road. Hotel was immaculate. Hotel staff were fantastic they was very friendly nothing was too much trouble they couldn’t help you enough I felt like royalty they carried our cases up to our room, opened the doors we got a welcome drink on arrival and as it was my birthday they even presented me with a birthday dessert. It’s an easy location to reach via tube or taxi. Great bar with plenty of choice of drinks from soft drinks to cocktails. The breakfast was amazing ordered room service it’s was delivered on time and it was cooked to perfection. Would highly recommend staying here
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Date of stay: February 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from MilestoneGM, General Manager at The Milestone Hotel and Residences
Responded 3 Mar 2020
Dear guest, I was really pleased to read your great comments and many thanks for taking the time to post such a lovely review. I was delighted to read your kind words about the welcome you experienced from my team and that you enjoyed our drinks and cocktails in our Stables Bar. We are indeed located in a fantastic spot, opposite Kensington Palace and with great transport links to London’s main attractions. I highly appreciate your wonderful endorsement, and I hope to have the opportunity of personally welcoming you back in the near future. Kind regards, Andrew Pike
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I can not understand why this hotel scores as highly as it does. It seemed to us to belong in a bygone era, and we are young. The service was stuffy an unhelpful. There was lots and lots (and lots) of staff, but they were tripping over each other and seemed put out if they had to help. You had to ask for everything and when you did it was done for you with very little grace. The dining room as just strange. We were sat in this horrible, cold, uncomfortable room and the experience was just so indifferent. The food was fine, but when you compare the cost of this to what else we had when we were in London you do feel regret. The condition of toilets near the dining room were in a very poor condition, it seems cleaning doesn't take place after a certain time. This was a treat from our son and maybe we are not used to staying a expensive hotels, but we were just so very disappointed in the service. We thought that it would be friendlier and more welcoming than it was. There was nothing that was a disaster during our stay by any means and the hotel does function and the location is great. But it was a lot of moneyed it just didn't seem to be worth it.
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Date of stay: December 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from MilestoneGM, General Manager at The Milestone Hotel and Residences
Responded 10 Jan 2020
Dear guest, Thank you so much for taking the time to complete a review following your recent stay with us. I'm pleased you liked the location of the hotel although I was hugely disappointed to note that we didn't live up to your expectations. We work hard to make each and every guest's stay special at The Milestone and we have been honoured to receive many comments from guests about the friendliness and genuine warmth of every member of my team and I'm sorry to note you did not have this same impression on this occasion. You feedback is most appreciated and please rest assured that we have taken your comments very much on board. Please also feel free to contact me personally on apike@rchmail.com at any time to discuss your stay further with me. Kind regards, Andrew Pike General Manager
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Perfect in details large and small They couldn’t do enough to make us feel welcomed and comfy. From the welcome cake to the turn down treats that changed nightly to the linen bed mats so one’s feet do not have to touch the carpet as one puts on the provided slippers. Experience luxury in a splendid location across from Kensington Palace.
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Date of stay: June 2022Trip type: Travelled as a couple
Room Tip:Some rooms are quite small if traveling with lots of luggage.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Andrew Pike, General Manager at The Milestone Hotel and Residences
Responded 12 Jul 2022
Dear Pravane, Thank you for taking the time to share your review following your recent stay at The Milestone Hotel. I am delighted that you had a fantastic time with us and it was wonderful to read how much the team exceeded your expectations. It is our passion to care for our guests and it was our pleasure to have hosted you. Your lovely notes have made us all smile this morning! We hope very much to welcome you back to The Milestone Hotel in the near future. Kindest regards, Andrew Pike General Manager
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Lots of hotels offer a good afternoon tea but if you want a memorable experience in classy surroundings then head to The Milestone in Kensington. It’s proper posh without being snobby and the friendly staff go out of their way to look after you - a real treat, either as part of a special celebration or at the end of a hard day’s shopping. Great location if you want to shop in Kensington, visit the museums or enjoy an evening at the Albert Hall, all of which are in walking distance.
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Date of stay: February 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Andrew Pike, General Manager at The Milestone Hotel and Residences
Responded 9 Oct 2020
Dear guest, Thank you for sharing your recent experience at The Milestone Hotel & Residences. I am very pleased that you had the opportunity to try our award winning afternoon tea and felt it was 'quintessential', thank you very much. It has been an absolute pleasure to read your fantastic review and I hope to have the opportunity to welcome you back to The Milestone Hotel in the not too distant future. Best wishes, Andrew Pike.
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Greater Manchester, United Kingdom56 contributions3 helpful votes
When you check.in the hotel, a member of staff will show you round the hotel. When they take you to your room, they will show you where everything us including the tea and coffee facilities which was a tray and kettle with biscuits. I was also told that somebody will bring a drink to my room in the morning at whatever time I wanted and which type of drink I wanted (in my case a double expresso with hot milk) at no extra charge. You will love the Milestone for their service to their guests
There are more places to choose from in the London area.
PRICE RANGE
₹39,865 - ₹64,943 (Based on Average Rates for a Standard Room)
LOCATION
United KingdomEnglandLondonEarls Court / South Kensington / Kensington and Hyde Park
NUMBER OF ROOMS
56
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
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