As part of Odyssey Tours Just spent 4 nights in a Deluxe suite, Excellent experience. Very spacious room, large bath. King sized bed was very comfortable, sofa bed badly needs a mattress upgrade. Breakfast buffet was excellent. The group dinner was also excellent. Centrally located to the theater district and Trafalgar Square I cannot say enough nice things about the staff. Friday May 13, a gentleman helped us with the electric (i have lost his card) he was terrific All told we very very highly reccommend the Clermont and her staff!!!
We were rescued by the Clermont back in January when the theatre show we had booked was cancelled and so impressed by Renata and her team that we were back again today. We had a lovely bottle of Sauvignon Blanc and the Caesar Salad with Salmon and Spaghetti Carbonara - both were delicious. The service is attentive, genuine, friendly and first class. We will definitely be back again. Thank you.
I booked The Clermont after reading very positive reviews on trip advisor & I was not disappointed. The food was great, tables spaced sufficiently far apart & really good service. Our waitress & the lady who showed us to our table were excellent and they even brought a slice of cake for my mother's birthday. She loved it! Thank you!
Visited the Clermont on the weekend for a Groupon voucher dining experience. The food was amazing and the burger was so filling. The service was wonderful and I want to say a big thank you to Renata for being so helpful, welcoming and friendly. She really added to our dining experience. I would definitely come back and highly recommend.
Stayed at The Clermont Charing Cross - Location is absolutely perfect. Extremely convenient to all. I highly recommned this hotel. The hotel is clean, safe and friendly. The front desk staff is always professional, helptful and warm. My room was the bigger size and fit three people with a pull out sofa. Never felt overcrowed and the bathroom size was perfect size. I was expecting very small european size bathrooms but was pleasantly suprised and happy. I felt very comfortable and safe returning back to the hotel late at night and alwasy felt happy. The only experience i had and was very upset and fustrated with my 6 night stay was my dining experience at the restaurant. Rosie the hostess/manager was very rude and unhelpful in assisting us with reservations or even trying to assist us in making us happy. We are hotel guests for 6 nights and making afternoon tea reservations or even lunch was too much drama and alot of energy. I was extremely irritated everytime I had to deal with Rosie. I did not understand why a simple lunch at 12:30 noon for three people was all booked when we were clearly the only people standing there speaking with her. After many long converstations back and forth - she decdided to accommodate from asking if we can wait one hour to give me five minutes and i will accommodate you. I means seriously? that left a very very bad taste in my mouth. I tried to make future reservations for afternoon tea and again Rosie gave me and my family such a hard time. I simply gave up and was losing my patience with her because everything that came out of her mouth was"NO, I am sorry but we cannot" i've never had anyone who barely tried to make an effort and turning their hotel guests away everytime a reqest was made. Finaly, I got lucky one day dealing with a nicer hostess who when i arrived again to ask if there was any openings was happy accommodate my instantly without any issues. So long story short - Don't dine at the hotel if you don't have too and if you must definitely do not deal with "Rosie". You will only be extemely irritated by her.…
Really enjoyed our stay at the Clermont Charing Cross. Rooms were clean and well maintained. Service was very friendly and helpful. We spend time at both the restaurant and the hotel bar, both were very nice. You can't beat the location, centrally located and very close to trains. Many good restaurants and theaters close by as well.
Visited the Clermont restaurant for a meal with friends this weekend. The food was excellent, as was the service. Renata was particularly helpful and looked after our group brilliantly. Highly recommend this restaurant for any special occasion.
My family and I were in London for a visit and we had a recommendation for Creamed Tea at the Clermont. Well, it didn't disappoint. The setting was gorgeous and the service impeccable, the waitress was Renata and she provided 5 star service. The creamed tea was delicious and I thoroughly recommend a visit.
We have visited the restaurant before and never disappointed with service and food. Renata is an asset to the venue and her customer service is exceptional. Loved the night and took our friends who have not been there before and were full of praise.
The lovely lady in the restaurant called cyan was so helpful to me polite and very cheerful I so come again just to see her hotel staff all very nice and helpful really enjoyed our stop at all the staff help fill bedfoom nice great location in London