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DoubleTree by Hilton Hotel London - West End

Hotel website
Traveller (775)
Room & Suite (311)
Dining (45)
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About
Location
Cleanliness
Service
Value
The DoubleTree by Hilton Hotel London - West End (WC1) formerly the Park Inn London Russell Square, is a newly-renovated four-star hotel in Bloomsbury near Russell Square. The hotel is a stone's throw from the British Museum and walking distance to top attractions such as Covent Garden, the West End and the shops on Oxford Street. The hotel features 237 fresh and modern guest rooms, recently refurbished to a superior four-star standard (including Standard, Deluxe and Premium Deluxe rooms as well as Apartments). Wireless high-speed Internet access is available at the hotel.
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Property amenities
Restaurant
Business Centre with Internet Access
Room Service
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Wheelchair Access
Bar/Lounge
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Non-Smoking Hotel
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Room features
Suites
Non-Smoking Rooms
Air Conditioning
Accessible rooms
Good to know
HOTEL STYLE
Safe
HOTEL CLASS
Hotel links
Visit hotel website
Special Offer:2X Points Package
Hotel deals
Location
Full view
100Great for walkers
Grade: 100 out of 100
1515Restaurantswithin 0.5 km
380Attractionswithin 0.5 km
Neighbourhood
Bloomsbury
Snuggly nestled within Central London is academic and leafy Bloomsbury, an area that boasts walking distance access to many of London's most popular attractions. It is also home to some of Britain's most celebrated museums, including the must-see British Museum. Despite an understandable popularity with students, tourists and day trippers, vast sections of Bloomsbury retain a quiet, residential feel year round and throughout the week.
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About
Amenities
Top amenities
Restaurant
Room Service
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar/Lounge
Hotel Amenities
Business Centre with Internet Access
Room Service
Wheelchair Access
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Non-Smoking Hotel
Room amenities
Air Conditioning
Things to do
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Details
Price range
US$ 175 - US$ 402 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#319 Romantic Hotel in London
#339 Luxury Hotel in London
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Details
Price range
US$ 175 - US$ 402 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#319 Romantic Hotel in London
#339 Luxury Hotel in London
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Reviews & more
3,525Reviews
816Photos
61Q+A
100Room tips
Traveller rating
  • 1,060
  • 1,335
  • 668
  • 290
  • 172
Time of year
Traveller type
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  • English
Show reviews that mention
Great hotel with a great location in London. Checked in early, and hotel staff held luggage until later in the day. The breakfast was amazing, the rooms were clean and up to date, and a very helpful staff. Great stay
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Review collected in partnership with DoubleTree by Hilton
+1
Staff were super friendly and professional, then it all went down hill. Walked into our room expecting slippers and dressing gowns as per the website;was greeted by a dripping shower and wet couple of towels thrown on the shower floor. A previous guests access card was left by th
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Response from IwonaR815, on behalf of the staff at DoubleTree by Hilton Hotel London - West End
Responded 2 days ago
Dear Wenchie3124, Thank you for your feedback. We were happy to read that you find our team members to be friendly and professional. At the same time we’re sorry we didn’t provide the quality of amenities and service you deserved during your recent stay at our hotel. We apologize for the issues in your room and we’re working with our maintenance team to ensure the situation doesn’t happen again. If you return to our area, we hope you’ll stay with us again and give us an opportunity to show improvement.
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Staff very friendly and efficient. We loved the location of this hotel as it was easy to walk to Oxford St and beyond for the shops - also very handy for the British Museum - rooms functional and they serve a very good breakfast.
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Me and my wife stayed here for one night. When we entered in the bedroom first image in our eyes from the bathroom was a liking shower and a couple of wet towel in the floor, not a great welcome. We called the reception and they sent a maintenance Ma. He can't fix the problem so
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Response from SylvieW199, on behalf of the staff at DoubleTree by Hilton Hotel London - West End
Responded 1 week ago
Dear 8SHPR8, We’re sorry we didn’t provide the quality of amenities and service you deserved during your recent stay at our hotel. We apologize for the issues in your room and we’re working with our maintenance team to ensure the situation doesn’t happen again. If you return to our area, we hope you’ll stay with us again and give us an opportunity to show improvement.
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We got an „upgrade“ to a deluxe room - which was unfortunately located in the basement. As a result we had a good night sleep (it was dark day and night).Coffee and tea has never been provided in the room - even after asking at the reception.Men‘s toilets next to the lobby spille
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Review collected in partnership with DoubleTree by Hilton
Response from SylvieW199, on behalf of the staff at DoubleTree by Hilton Hotel London - West End
Responded 1 week ago
Dear Voyage63996611575, Thank you for your feedback. We are glad you chose our hotel during your recent stay in the area and we apologize for the housekeeping problems you encountered. We appreciate you bringing this to our attention and know our guests deserve better. We will make every effort to ensure our rooms meet the highest housekeeping standards. We hope you will give us a second chance if you visit our area in the future.
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Previous
Album Categories
All photosTravellerRoom & SuiteDining Business Centre & Event Rooms
Small room but ok for a couple of days
Bed
Photo provided by managementDoubleTree by Hilton Hotel London - West End
Bedroom
Weird bathroom layout. Grab the sink to get out of the shower ?
Previous
Do you do anything special for birthdays?
My husband contacted the hotel and told them it was my birthday before we arrived. They left chocolates and cakes in our room one eve when returned from a show! Lovely gesture.
0 votes
Is breakfast included if you have Gold Honors? Is there an exec lounge?
No. There’s no executive lounge. Not sure about breakfast x
0 votes
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Follow,up,question as for breakfast, I am a gold Hilton honors member
Included (free) for Gold.
0 votes
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Does,this hotel,serve breakfast, standard fair or,cooked to,order?
The hotel serves a buffet style breakfast which in my opinion was of average quality.
0 votes
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How far is the Prince Edward Theatre from your hotel
10 minutes walking from the hotel.
0 votes
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Previous
"Don't stay here!"
"Go to the Holiday Inn"
"Pay extra for premium room"
"Two slow lifts I walked the stairs to the 3rd floor...."
"go elsewhere"
Previous
PRICE RANGE
US$ 175 - US$ 402 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
doubletree by hilton london - west end hotel londonpark inn russell squarebonnington hotel london
LOCATION
United KingdomEnglandLondonBloomsbury
NUMBER OF ROOMS
237
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