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Hilton London Metropole

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#583 of 1,090 Hotels in London
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Hilton London Metropole
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4,373 Reviews from our TripAdvisor Community

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There are newer reviews for Hilton London Metropole
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Showing 3,613: English reviews
Gurugram (Gurgaon), India
Reviewed 8 November 2014

We stayed on 2nd Floor in East wing for 7 days at a very high price. The rooms were extremely small and very slow room service. We asked for a change of room but the other rooms shown to us were equally bad. The room had been recently refurbished but still had many problems like sudden light out for about...

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Helpful?
Thank Travelelonbusiness
LONMECommsManager, Manager at Hilton London Metropole, responded to this review

Dear Guest, Thank you very much for taking the time and writing a review on TripAdvisor. I am very disappointed to read that you were not happy with your recent stay at the Hilton London Metropole. What you have outlined in your comments does not reflect the training given to our team or the level of service they are trained...

York, United Kingdom
Reviewed 8 November 2014 via mobile

The hotel assured us that there was sufficient parking at the hotel which was the main reason we chose this hotel. There was no way at all we could get parked, the car park held about 60 cars and there were over 1,000 rooms in the hotel so it was fairly obvious when we got there that parking was not...

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Helpful?
Thank Paul175T
Melbourne, Australia
Reviewed 8 November 2014

The room was clean, but quite small. However, the concierge service was very helpful and accommodating. Great location, only a few hundred metres to the train station. Would definitely stay here again.

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Helpful?
Thank anonymoustraveller84
LONMECommsManager, Manager at Hilton London Metropole, responded to this review

Dear Guest, Thank you for your 4-star review on TripAdvisor. My team and I were delighted to read that you a pleasant stay. Your great comments about our concierge team will be personally forwarded to them. I am certain that they will be glad to know that their efforts contributed to your enjoyable stay. Thanks again for your kind words...

Karachi Pakistan
Reviewed 7 November 2014 via mobile

Good hotel very centrally located opposite Edgeware Rd tube station. Very close to halal restaurant options. Walking distance from Oxford street and Marble Arch. Slightly expensive among other hotel options nearby. Shopping areas all around this hotel. Massive hotel has a new wing and an old wing.

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Helpful?
Thank Bilal7772013
LONMECommsManager, Manager at Hilton London Metropole, responded to this review

Dear Guest, Thank you for your brilliant 4-star review on TripAdvisor. My team and I were delighted to read that you had an enjoyable stay. As a suggestion, you may want to sign up for Hilton Honors loyalty programme. This way you can first be updated with promotional rates that offer great value for money. Thanks again for your kind...

Cymru
Reviewed 6 November 2014

We stayed for two nights at the end of October. We were disappointed with our room and asked if we could move. Eyal was on reception and with charm and efficiency we were taken to a different, spacious room with a view. We were delighted and very glad that the response was so positive.

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Helpful?
Thank CymroCymru
LONMECommsManager, Manager at Hilton London Metropole, responded to this review

Dear Guest, I cannot thank you enough for your kind comments on TripAdvisor with regards to your recent stay. I will personally relay your feedback to Eyal who will be glad to know that his efforts contributed to your enjoyable stay. We at the Hilton London Metropole take pleasure in creating moments of “Making it Right” for our guests. I...

Reviewed 6 November 2014

Came here with a group in September 2013.. We had a 12-day trip planned; our first and last 2 nights of the trip was here. Since we were traveling around the country and coming back the last few days, we wanted to leave some of our bags in the hotel. We were horrified to learn that we had to pay...

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Thank CewwQ
London, United Kingdom
Reviewed 5 November 2014

At arrival I did not get the room which I had booked which was confirmed and pre paid. I was downgraded to a smaller room. Price still the same. Strange behaviour from personnel at reception with no attempts to solve the situation. I was offered a direct contact with reception personnel which I could use (unclear for what purpose) when...

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
1Thank Thomas L
LONMECommsManager, Manager at Hilton London Metropole, responded to this review

Dear guest, Thank you so much for taking the time and writing a review on TripAdvisor. First, I would like to apologize for the inconvenience you experienced during your recent stay with us. Your comments are very important to us and they will be forwarded to the relevant department for their consideration. Thank you again for your feedback. I hope...

UK
Reviewed 5 November 2014

Being a Hilton Honours member you do move around different Hilton Hotels to get a feel of service and the location can be key to an event you are attending. This hotel is massive, probably too big for a customer to feel like they are special when it comes to service. The hotel was clean, room's clean however breakfast is...

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Thank Rick_AstleyUk
Manchester, United Kingdom
Reviewed 5 November 2014 via mobile

This hotel is the best around london The rooms where spacious and clean and of high standards plenty of tea and coffee The food is excellent and of high standards The pool where excellent and kept clean The staff where helpful and polite

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Helpful?
1Thank Chris F
LONMECommsManager, Manager at Hilton London Metropole, responded to this review

Dear Guest, Thank you for leaving a grand 5-star review on TripAdvisor. My team and I were delighted to read that you thoroughly enjoyed your stay. We hope that you won’t hesitate to recommend us to your friends and family. Thanks again for your kind comments and we look forward to welcoming you back soon. Yours sincerely, Patrick Kenny Director...

New Delhi, India
Reviewed 4 November 2014

We stayed at the Hilton Metropole for 2+1 days. When we checked in on 22nd October, the lady at the reception, seeing we were three of us (my wife & daughter) immediately upgraded our room to a larger on - for a small fee. The room was really large by London standards - almost 50 ft long with 2 TVs....

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Helpful?
Thank vinod p
LONMECommsManager, Manager at Hilton London Metropole, responded to this review

Dear Guest, Thank you for your kind words and taking the time to place a review on TripAdvisor. My team and I were delighted to read you enjoyed your stay. Next time, why not try out our Minako restaurant. It is situated on the top floor of the Tower Wing and offers delicious pan-Asian cuisine with breathtaking views of the...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free Internet
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Just 10 minutes' walk from the West End and Oxford Street and a 10 minute tube ride from Westfield Shopping Centre, the Hilton London Metropole hotel is the ideal destination for the business and leisure guest. All Hilton London Metropole hotel rooms offer wireless internet access. Choose an Executive Room or one of our Suites for complimentary Executive Lounge access. Wireless internet access is available free of charge in all public areas of the hotel. *Continuing refurbishment of the Tower Guest Rooms will take place in phases beginning on 18 January 2016. Works will take place between 9am - 5pm. Every effort will be made to minimize any disruption to Guests. Please be advised that on Sunday 28 August and Monday 29 August there will be planned power outages in the area. The power outages will affect the East Wing on Sunday and the West Wing on Monday from 1 pm - 7 pm at which time guests will not be able to access these rooms. The Tower Wing will not be affected. During this time every effort will be made to minimise any disruptions to guests. ... more   less 

Additional Information about Hilton London Metropole

Address: 225 Edgware Road, London NW9 6LU, England
Region: United Kingdom > England > London > Paddington / Maida Vale
Price Range: ₹ 11,922 - ₹ 26,421 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton London Metropole 4*
Number of rooms: 1059
Reservation Options:
TripAdvisor is proud to partner with Hilton EMEA, Expedia, Booking.com, Orbitz, Hotwire, Hotels.com, Agoda, HotelsforEveryone, Cancelon, Travelocity, Priceline, TripOnline SA, HotelsClick, getaroom.com, Evoline ltd and HotelQuickly so you can book your Hilton London Metropole reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton London Metropole Hotel London
Hilton Metropole London
London Hilton
Hotel Style:
#37 Green Hotel in London
#350 Luxury Hotel in London
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Questions & Answers

Here's what travellers have asked, with answers from Hilton London Metropole staff and other travellers.
69 questions
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Questions? Get answers from Hilton London Metropole staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Family room is recommended for more than three”
davidbattaglia2017, 27 Apr 2017 | Read review
“Family rooms with 2 queen beds are spacious and quite reasonable for a family of four.”
whimsey21, 24 Apr 2017 | Read review
“High floor level for the view”
rag80, 23 Apr 2017 | Read review
“Our room overlooked the Edgware Road but was v quiet at night.”
Sarah473, 22 Apr 2017 | Read review
“get a refurbished up floors 17 upwards”
  • Rooms in serious need to refurbishment would rush BACK to stay unless had updated room
  • Rooms in serious need to refurbishment would rush BACK to stay unless had updated room
  • Rooms in serious need to refurbishment would rush BACK to stay unless had updated room
  • Rooms in serious need to refurbishment would rush BACK to stay unless had updated room
  • Rooms in serious need to refurbishment would rush BACK to stay unless had updated room
  • Rooms in serious need to refurbishment would rush BACK to stay unless had updated room
  • Rooms in serious need to refurbishment would rush BACK to stay unless had updated room
  • Rooms in serious need to refurbishment would rush BACK to stay unless had updated room
dajascot, 22 Apr 2017 | Read review
5 of 5