We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

Hilton London Metropole

Show Prices
#585 of 1,086 Hotels in London
GreenLeadersSilver level
Enter dates for lowest prices
powered by PriceFinder
Check In Check Out
1 room 2 adults 0 children
We check 200+ sites to find the latest and lowest prices.
Professional photos
Hilton London Metropole
View Map
{"scriptFlags":null,"containerClass":null,"widget":{"name":"ibex_photo_carousel","divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"moduleList":["handlers"],"template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"}}}
Add Photo Write a Review
Turn Your Opinions into Points!
Turn your opinions into JPMiles
Turn your opinions into PAYBACK Points
*You can enroll in only one programme at a time to earn rewards for reviews.
JPMiles / Payback Arrow
JPMiles / PAYBACK
50

4,273 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
There are newer reviews for Hilton London Metropole
See the most recent reviews
Showing 3,528: English reviews
South Petherton, United Kingdom
Reviewed 25 November 2014

Wifi did not work for duration of 3 day stay. Desk advised it was a bit unpredictable when there was high usage! It's about to be 2015, get Wifi sorted. Have stayed in budget hotels with much more success. Tried to order room service without a menu in the room. They tried to vaguely describe what type of food they...

Review collected in partnership with Hilton Hotels & Resorts
 Report
Helpful?
Thank Andrew S
LONMECommsManager, Manager at Hilton London Metropole, responded to this review

Dear Guest, Thank you for taking the time to write us a Trip Advisor review, we really appreciate all the feedback that we receive. It is disappointing to hear that you found difficulties connecting to our in-room Wi-Fi. We are able to assist you with Wi-Fi issues within our Magic Customer Service department, we will be able to go through...

Shrewsbury, United Kingdom
Reviewed 25 November 2014

I stayed in the family suite which has room for 4 adults on a trip to London this Summer. The hotel is MASSIVE and this suite is in the newer part of the hotel which is much more clean. The only good thing about this hotel is the location though, which is ideal for tourists, you've got the tube station...

 Report
Helpful?
Thank Hamza E
LONMECommsManager, Manager at Hilton London Metropole, responded to this review

Dear Guest, Thank you for taking the time to write us a Trip Advisor review, we really appreciate all the feedback that we receive. We pride ourselves on our location, as we are a five minute walk from Paddington, and a ten minute walk from Hyde Park. We also have two local tube stations (Edgware Road Tube Station) right across...

Montreal, Canada
Reviewed 24 November 2014

Spent 3 nights last week there. Room was pretty basic and slightly worn. As to be expected in large urban hotels (e/g. NYC). Good location to Paddington Stn (train from Heathrow arrives there and you can walk to the hotel). Concierge...forget it. Overall, if I went back, I'd probably choose a hotel closer to the action, but this isn't totally...

 Report
Helpful?
Thank Montrealtraveler72
LONMECommsManager, Manager at Hilton London Metropole, responded to this review

Dear Guest, First I would like to thank you for your feedback. Our location is excellent for exploring London. We are next to two underground stations and are only a short walk to Marble Arch and Oxford Street. Our tower rooms will be renovated early next year and I hope you will return to sample the new rooms. Thank you...

Bath, United Kingdom
Reviewed 24 November 2014

I recently stayed in this hotel on business. It is located on the busy Edgware road which is very close to Marble Arch/Park Lane, you can walk it which I did. From Paddington this hotel is ideally located as you can walk it within 10 minutes or take the Bakerloo southern route to the Edgware Road tube station which is...

 Report
Helpful?
Thank Vivacat12
LONMECommsManager, Manager at Hilton London Metropole, responded to this review

Dear Guest, First I would like to thank you for your comments on TripAdvisor. I am delighted to read your wonderful comments. Our location is great for both the business and leisure traveller. We are glad that you were impressed with our new lobby area which compromises of the Chocolate Corner, Edg Bar and the Whiskey lounge. I am very...

Bristol, United Kingdom
Reviewed 23 November 2014

We visited this hotel for my husbands birthday, the overall hotel was nice but the room was pretty average. We stayed in a standard room so didn't expect the "best" but considering it was a hilton hotel, and we have stayed in hilton hotels before I expected the fixtures and fittings to be abit more up to date. Our toilet...

 Report
Helpful?
Thank katie O
LONMECommsManager, Manager at Hilton London Metropole, responded to this review

Dear Guest, Thank you so much for taking the time and writing a comment on TripAdvisor. I would like to apologize for any inconvenience you experienced during your stay. Our tower rooms will be renovated early next year and I hope you will return to sample the new rooms. Despite the issues you experienced, I am very glad to hear...

Reviewed 23 November 2014

Well after stay in the Hilton over the passed few years, this one was a disaster ! The room 417, no view, the noise from the vent where the air con is and heating kept us away, only slept 2 hrs! The wind was howling through the window at 6 this morning. The breakfast on both mornings were cold in...

 Report
Helpful?
Thank Annetteta
LONMECommsManager, Manager at Hilton London Metropole, responded to this review

Dear Guest, Thank you for taking the time and writing a comment on TripAdvisor. I am very sorry to read that you were not happy with your recent stay and you experienced a lot of issues. Your comments are important to us and they will be forwarded to the right departments for their consideration. I am very pleased to hear...

Reviewed 23 November 2014

As seems to be the norm gift any Hotel, the main reception area is very presentable and gives off good first impressions. It's immediately apparent this is a big hotel. I got checked in and went up to my room on the 14th floor. On leaving the lift, it's quite clear this part of the hotel is very dated. I...

 Report
Helpful?
Thank Peter_abz76
LONMECommsManager, Manager at Hilton London Metropole, responded to this review

Dear Guest, Thank you for taking the time and writing a review on TripAdvisor. I am very disappointed to read that you were not happy with your recent stay at the Hilton London Metropole. Our hotel is currently undergoing some new exciting upgrades. Also our guest’s rooms are being refurbished to high standard to make the most of the size...

United Kingdom
Reviewed 21 November 2014

Stayed here for a 2-night weekend. Hotel was clean, smart and comfortable and staff very polite and helpful. Good location, very close to tube station, but also within easy walking distance to Oxford Street. Would stay here again. Only slight criticism was lack of biscuits in the room and only enough teabags and milk for one cup of tea!

Review collected in partnership with Hilton Hotels & Resorts
 Report
Helpful?
Thank Teleri J
LONMECommsManager, Manager at Hilton London Metropole, responded to this review

Dear Guest, Thank you very much for taking the time to write a grand 5-star review on TripAdvisor. My team and I were delighted to learn that you and your friends had an excellent weekend stay. I am pleased that the location well suited your requirements and our team members delivered great service standards. The usual set-up of teabags and...

Peterborough, United Kingdom
Reviewed 21 November 2014

just completed stay at the Metropole and was somewhat concerned by some of the reviews here. However need not have worried. Superb check in, no queues and very efficient and friendly receptionist. Had good room in the Tower, no issues with size or cleaning. Breakfast was fine, no queues plenty of efficient staff to organise everything. Yes the public areas...

 Report
Helpful?
1Thank Michael h
LONMECommsManager, Manager at Hilton London Metropole, responded to this review

Dear Guest, Thank you for leaving us a fantastic 4-star review on TripAdvisor. I am grateful that you have entrusted your accommodation requirement with us at the Hilton London Metropole despite of several negative comments on this website. We take pride on delivering high level of service standards and I am very pleased that everyone in my team managed to...

Polmont
Reviewed 20 November 2014

Starting off with the positives, stayed here a few times and the rooms are lovely. However the reception in a my experiences is awful. I am a Hilton Honors gold member. They have a dedicated queue with a single person serving it. This in fact makes it slower than the normal queue. I may be unlucky that this has happened...

 Report
Helpful?
Thank Geoff R
LONMECommsManager, Manager at Hilton London Metropole, responded to this review

Dear Guest, Thank you for taking the time to write a review on TripAdvisor. Your feedback is important to us and we greatly appreciate your comments. I am so sorry to hear that you experienced delay during your check in and check out. Please be assured that we are currently working on delivering speedy services at reception. As an alternative,...

1,087 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (876)
Viewed
Room/Suite (198)
Viewed
View from Room (72)
Viewed
Dining (47)
Viewed
Hotel & Grounds (58)
Viewed
Bathroom (64)
Viewed
Business Centre/Function Rooms (4)
Viewed
Family/Play Areas (2)
Viewed
Pool/Beach Area (2)
Viewed
Other (429)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (93)
Viewed
Dining (21)
Viewed
Standard King (30)
Viewed
The Hotel (42)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (118)
Viewed
Dining (22)
Viewed
Room/Suite (53)
Viewed
Hotel & Grounds (22)
Viewed
Pool/Beach Area (2)
Viewed
Bathroom (2)
Viewed
Business Centre/Function Rooms (1)
Viewed
Other (16)
Check In Check Out
Hotels you might also like...
Travellers also viewed these London hotels
Paddington / Maida Vale
Hilton London Paddington
Hilton London Paddington
#394 of 1,086 in London
3,653 reviews
Paddington / Maida Vale
Novotel London Paddington
Novotel London Paddington
#241 of 1,086 in London
2,301 reviews
Hilton London Kensington
#471 of 1,086 in London
3,910 reviews
Show Prices
Show Prices
Show Prices
Westminster
Doubletree by Hilton London - Westminster
Marylebone
London Marriott Hotel Marble Arch
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free Internet
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Just 10 minutes' walk from the West End and Oxford Street and a 10 minute tube ride from Westfield Shopping Centre, the Hilton London Metropole hotel is the ideal destination for the business and leisure guest. All Hilton London Metropole hotel rooms offer wireless internet access. Choose an Executive Room or one of our Suites for complimentary Executive Lounge access. Wireless internet access is available free of charge in all public areas of the hotel. *Continuing refurbishment of the Tower Guest Rooms will take place in phases beginning on 18 January 2016. Works will take place between 9am - 5pm. Every effort will be made to minimize any disruption to Guests. Please be advised that on Sunday 28 August and Monday 29 August there will be planned power outages in the area. The power outages will affect the East Wing on Sunday and the West Wing on Monday from 1 pm - 7 pm at which time guests will not be able to access these rooms. The Tower Wing will not be affected. During this time every effort will be made to minimise any disruptions to guests. ... more   less 

Additional Information about Hilton London Metropole

Address: 225 Edgware Road, London NW9 6LU, England
Region: United Kingdom > England > London > Paddington / Maida Vale
Price Range: ₹ 10,691 - ₹ 22,490 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton London Metropole 4*
Number of rooms: 1059
Reservation Options:
TripAdvisor is proud to partner with Hilton EMEA, Booking.com, Hotels.com, Despegar.com, Agoda, HotelsforEveryone and Travelocity so you can book your Hilton London Metropole reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton London Metropole Hotel London
Hilton Metropole London
London Hilton
Hotel Style:
#37 Green Hotel in London
#349 Luxury Hotel in London
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Hilton London Metropole staff and other travellers.
66 questions
Ask a question

See all questions (66)

Questions? Get answers from Hilton London Metropole staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Big rooms!”
 of 5 bubbles esrmsr, 20 Mar 2017 | Read review
“Try to get the higher up rooms in the Tower bridgefor an excellent view”
 of 5 bubbles SukanyaPaul, 15 Mar 2017 | Read review
“Higher the better.”
 of 5 bubbles 550stewartk, 14 Mar 2017 | Read review
“Floor two or three for executive lounge”
 of 5 bubbles andyandlynne, 13 Mar 2017 | Read review
“try and get an exec room or go for the double doubles in the west tower”
 of 5 bubbles howie999, 12 Mar 2017 | Read review
5 of 5