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Hilton London Metropole

5,166 reviews
#603 of 1,081 Hotels in London
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Traveller (1194)
Room & Suite (509)
Dining (100)
Overview
  • Excellent20%
  • Very good34%
  • Average24%
  • Poor13%
  • Terrible9%
Travellers talk about
“west wing”(253 reviews)
“edgware road”(237 reviews)
Free Internet
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
Room Service
4.0 Star Hotel
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Offers from Hilton London Metropole
Special Offer: Advance Purchase
Rooms
4 Mar5 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (5,166)Write a Review
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2,531 - 2,535 of 4,244 reviews
Reviewed 14 July 2015

I am not one to write bad reviews, but this hotel needs to be refurbished on the floor levels, the rooms are warn out, halls not good. Lobby is nice, bar is nice. I got locked out of my room 3 times, had to change...More

2  Thank Kimberli L
Response from LONME, Manager at Hilton London MetropoleResponded 17 July 2015

Dear valued Guest, Thank you for taking the time out to share your feedback with us. Guest feedback is extremely important as it allows us to understand where we have the room in order to make the necessary improvements. We are currently refurbishing the Tower...More

Reviewed 14 July 2015 via mobile

This hotel is awful, not only did I have dirty bedsheets and it took over an hour for them to assist us. Rude staff and no apology for the inconvenience! Made us pack our belongings so they could change our rooms to then tell us...More

1  Thank Ashfletch9797
Response from LONME, Manager at Hilton London MetropoleResponded 21 July 2015

Dear Guest, Thank you for taking the time out to write a TripAdvisor review following your recent stay with us. I am extremely disappointed to know that we did not meet your needs, on this occasion. The experience you have described is not reflective on...More

Reviewed 14 July 2015

I enjoyed my stay here after reading alot of negative reviews. Whilst it may have taken longer to check in/out of this Hotel in comparison to my others stays this was not an issue and is to be expected for such a large hotel. The...More

Thank Evalinasc58
Response from LONME, Manager at Hilton London MetropoleResponded 15 July 2015

Dear Guest, Thank you for taking the time out to share your review with us. We strive to ensure that each and every guest receives a high standard of service and I am extremely pleased to know that we were able to exceed your expectations...More

Reviewed 14 July 2015

Location of the hotel is good; however, when I stayed there, there was some huge conference and the hotel was way too packed. There was barely any space to even stand in the lobby for 2 days. The room was also way too small. Passing...More

1  Thank JBlell
Response from LONME, Manager at Hilton London MetropoleResponded 15 July 2015

Dear Guest, Thank you for taking the time out to share your feedback with us. Guest feedback is extremely important as it allows us to understand where we have the room in order to make improvements. We have now refurbished the Tower Wing lobby which...More

Reviewed 14 July 2015

Our room was outdated; apparently there are refurbishments going on. I hope they will repair the curtain that couldn't be closed properly, and do something about the terrible colour scheme. The breakfast room was grotty; terrible carpets and I ordered fresh boiling water for tea,...More

1  Thank Anne F
Response from LONME, Manager at Hilton London MetropoleResponded 15 July 2015

Dear Guest, Thank you for taking the time out to share a review following your recent stay with us. Our valued guest feedback is extremely important as I am able to use it to assess where we have the room to make improvements. I have...More

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1505506507508509849
About
Awards & Recognition
GreenLeaders Silver level
Amenities
Top amenities
Pool
Restaurant
Room Service
Fitness Centre with Gym / Workout Room
Bar/Lounge
Free Internet
Hotel Amenities
Business Centre with Internet Access
Room Service
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Heated pool
Indoor pool
Details
Price range
US$ 157 - US$ 361 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#38 Green Hotel in London
#355 Luxury Hotel in London
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Details
Price range
US$ 157 - US$ 361 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#38 Green Hotel in London
#355 Luxury Hotel in London
Room types
Suites, Non-Smoking Rooms, Accessible rooms
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Traveller (1194)
Room & Suite (509)
Dining (100)
Pool & Beach (4)
Business Centre & Event Rooms (8)
Family and Play Areas (2)
Questions & Answers
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PDKJ
11 February 2018|
AnswerShow all 3 answers
Response from Kiran V | Reviewed this property |
There is a pool, steam room & sauna but no jacuzzi or hot tub. As they let in others not staying in Hotel, it can get busy but it was the constant damp smell in the pool area that we could not handle too long.
0
Votes
Metamoron27
4 February 2018|
AnswerShow all 5 answers
Response from robertalansmith | Reviewed this property |
Yes...two seconds from the Hotel...., beside “Superdrug”... You will see the armed Bus Stop...
0
Votes
majorcandme
8 December 2017|
AnswerShow all 4 answers
Response from CityCruncher | Reviewed this property |
West wing is best
0
Votes
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12345628
Room Tips
"Room 1008 is a no go - the view was of blacked out windows."
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"Try to stay in the rooms on the upper floors"
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"Ask for a renovated room right at check in."
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"get the higher floore"
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