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Hilton London Metropole

225 Edgware Road, London W2 1JU, England
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1 room, 2 adults, 0 children
1 room, 2 adults, 0 children
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1 room 2 adults 0 children
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Close 
  • Paddington Station
    0.5 km
  • 4 star hotel
  • Pool
Reviewed 27 October 2014
Great for London
I was given a room on the west wing, far away from reception and... more
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4,067 Reviews from our TripAdvisor Community

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Showing 3,361: English reviews
Leeds, United Kingdom
Reviewed 27 October 2014

We arrived at the hotel. We had specifically mentioned one of the double beds to be made into singles which we were told was fine. This was not possible. We had two double beds and a sofa bed. The room was large in the new part of the hotel. There was no noise from outside. The room was nicely decorated...

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Helpful?
Thank Caroline B
LONMECommsManager, Manager at Hilton London Metropole, responded to this review

Dear Guest, Thank you for taking the time to write a TripAdvisor review regarding your recent experience at the Hilton London Metropole. We are sorry to hear that you were given the wrong information pre-check in, and that when it came to checking into your room you were disappointed to find that you weren't able to have the two singles...

Exeter, United Kingdom
Reviewed 27 October 2014

I stayed here for 1 night with my Son (18 month old) at the end of September 2014. I was given a very small room initially with the smallest spot for a cot (which hadn't yet been brought up). When the concierge brought up the travel cot, it was tightly tucked under the window, because of lack of space I...

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1Thank Penelope_-_-_-_UK1
LONMECommsManager, Manager at Hilton London Metropole, responded to this review

Dear Guest, Thank you so much for taking the time and writing a review on TripAdvisor. First I would like to apologize for any inconvenience you experienced during your recent stay at the Hilton London Metropole. Thank you for your feedback regarding the size of your room. We have a fantastic location, but some of our rooms are smaller due...

Worcester, United Kingdom
Reviewed 27 October 2014

We arrived early (10am) and to our supprise could book straight into our room in the west wing, from that point onwards everything went down hill. The room was relatively clean and tidy although was a little tired. The bed squeeked, there was grouting missing from between the tiles in the bathroom and the TV had a mind of it's...

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Helpful?
Thank philip s
LONMECommsManager, Manager at Hilton London Metropole, responded to this review

Dear Guest, I would like to thank you for taking the time to write your feedback, it is with deep concern that I read your comments regarding your bad experiences with us here at the Hilton London Metropole. Firstly, let me apologise for not fully meeting your expectations and for any inconveniences you experienced during the stay. I would like...

Thornton Cleveleys, United Kingdom
Reviewed 27 October 2014

As a business traveller I have stayed in a lot of hotels, especially in London and I was quite looking forward to my stay at the Hilton Metropole, Edgware Road last week as Hilton is a quality brand...or so I thought. Upon checking into room 622 after a long day of travelling and work, imagine my disappointment and quite frankly,...

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3Thank Dawn H
LONMECommsManager, Manager at Hilton London Metropole, responded to this review

Dear Guest, Thank you so much for taking the time and writing a review on TripAdvisor. I am very disappointed to read that you were not happy with your recent stay. We will need to look further into these matters and to assist you with this, would you mind sending us some additional information. Please write to us on lonme.cbs@hilton.com...

Cirencester, United Kingdom
Reviewed 27 October 2014

I was given a room on the west wing, far away from reception and the lounge area. The room was spacious and the bed very comfortable. Check in was fast and used express check out the next day so no queues. I read some of the other comments on tripadvisor but the fact is that it is a big hotel,...

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Helpful?
Thank hfft
LONMECommsManager, Manager at Hilton London Metropole, responded to this review

Dear Guest, Thank you so much for taking the time and writing a review on TripAdvisor. It is really rewarding to hear that you extremely enjoyed your stay at Hilton London Metropole. Our rooms in the West Wing building have recently been refurbished, and it is great to hear so many positive responses from guests that have had the chance...

Liverpool, United Kingdom
Reviewed 26 October 2014 via mobile

Be prepare to Cue 30 minutes to have a table for breakfast. The fact they have 2 rooms for breakfast did not help very much. They can't cope with the number of guests that go for breakfast and they also seem short of staff. The staff decided to use the radio and talk at 1:30 am outside our room and...

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Helpful?
Thank altxrdz
LONMECommsManager, Manager at Hilton London Metropole, responded to this review

Dear Guest, Thank you for taking the time to write a TripAdvisor review regarding your recent experience at the Hilton London Metropole. We are sorry to hear that you had troubles with your stay. When we are highly booked, we ensure that we provide extra areas for breakfast as "overflow" areas, as we know our main breakfast area in Fiamma...

London, United Kingdom
Reviewed 26 October 2014

No internet, Exec lounge toilet unavailable and no children allowed after 5pm. One lie after another to justify everything. I'm a diamond member, have been for a few years, travel globally and always stay in Hiltons. This is my first and last stay here as it's the worst Hilton I have ever stayed at.

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2Thank Sshaper
LONMECommsManager, Manager at Hilton London Metropole, responded to this review

Dear Guest, Thank you for taking the time to write a TripAdvisor review regarding your recent experience at the Hilton London Metropole. It is upsetting to hear that your stay was not at all up to your expectations, and we would like to assure you that this does not reflect the usual high standards that the Hilton provides. We do...

Brighton and Hove, United Kingdom
Reviewed 26 October 2014 via mobile

I took my family to London to celebrate my mothers birthday this weekend. We chose the Hilton as it was central, had parking and looked very nice in the pictures - the booking website said it was a 4 star hotel. I want to warn others that this is not a 4 star hotel at all. Our room was very...

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3Thank Alexandra H
LONMECommsManager, Manager at Hilton London Metropole, responded to this review

Dear Guest, Thank you so much for taking the time and posting a comment on TripAdvisor. It is with deep concern that I read your comments regarding your recent stay with us here at the Hilton London Metropole. First, I would like to apologize for any inconvenience you experienced during your recent stay at the Hilton London Metropole. We will...

Farnborough, United Kingdom
Reviewed 25 October 2014

We spent a long time choosing a london hotel suitable for our family trip with our 2 young sons. We booked and paid in full months in advance for a superior family room. When we arrived we were offered 2 interconnecting rooms in the tower block as there were no family rooms ready. When we went to these rooms they...

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Helpful?
Thank karend1974
LONMECommsManager, Manager at Hilton London Metropole, responded to this review

Dear Guest, Thank you for taking the time to write a constructive review on TripAdvisor. We appreciate all the feedback that we receive as it helps us to improve our services in the near future. It is disappointing to hear that you had troubles when checking in to your room, and I apologise for the inconvenience that this caused you....

Toms River, New Jersey
Reviewed 23 October 2014

We enjoyed this hotel. Our room was clean comfortable & quiet. Nice size too. The breakfast buffet was great!!!! So many hot and cold selections. It came with the price we paid. Good easy location to get where you wanted to go to. There was a pub to the right that was very close can't recall the name but great...

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Helpful?
Thank shabooties
LONMECommsManager, Manager at Hilton London Metropole, responded to this review

Dear Guest, Thank you for your kind words and taking the time to place a review on TripAdvisor. My team and I were delighted to read you had a great stay. Next time, don’t forget to dine at our Minako restaurant, situated on 23rd floor of the Tower wing and offers fantastic view of the city. The pan-Asian cuisine is...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Just 10 minutes' walk from the West End and Oxford Street and a 10 minute tube ride from Westfield Shopping Centre, the Hilton London Metropole hotel is the ideal destination for the business and leisure guest. All Hilton London Metropole hotel rooms offer wireless internet access. Choose an Executive Room or one of our Suites for complimentary Executive Lounge access. Wireless internet access is available free of charge in all public areas of the hotel. *Continuing refurbishment of the Tower Guest Rooms will take place in phases beginning on 18 January 2016. Works will take place between 9am - 5pm. Every effort will be made to minimize any disruption to Guests. Please be advised that on Sunday 28 August and Monday 29 August there will be planned power outages in the area. The power outages will affect the East Wing on Sunday and the West Wing on Monday from 1 pm - 7 pm at which time guests will not be able to access these rooms. The Tower Wing will not be affected. During this time every effort will be made to minimise any disruptions to guests. ... more   less 

Additional Information about Hilton London Metropole

Address: 225 Edgware Road, London W2 1JU, England
Region: United Kingdom > England > London > Paddington / Maida Vale
Price Range: ₹ 9,691 - ₹ 24,705 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton London Metropole 4*
Number of rooms: 1059
Reservation Options:
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Also Known As:
Hilton London Metropole Hotel London
Hilton Metropole London
London Hilton
Hotel Style:
#36 Green Hotel in London
#342 Luxury Hotel in London
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Questions & Answers

Here's what travellers have asked, with answers from Hilton London Metropole staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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