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Cromwell International Hotel

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Traveller (428)
Room & Suite (292)
Dining (17)
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Overview
  • Excellent4%
  • Very good19%
  • Average23%
  • Poor15%
  • Terrible39%
3 weeks ago
“Great Location but nothing more”
3 weeks ago
“Not The Best”
Public Wifi
Breakfast Buffet
Non-Smoking Hotel
Bar/Lounge
Free Parking
Pool
3 Star Hotel
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Rooms
6 May7 May
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,050)
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301 - 305 of 565 reviews
Reviewed 21 August 2014

I was absolutely appalled following my stay at this hotel. I wore a Tiffany & Co necklace and silver ring in London during my stay and took them off in the hotel room. Upon checking out the next morning, I realised I didn't have them...More

3  Thank JamieE1989
Response from Ricky A, Guest Relations Manager at Cromwell International HotelResponded 23 August 2014

Dear Jamie, Thank you very much for taking the time to reach out to us. We strongly rely on our guests' feed back to monitor and improve our standards of service, so we really appreciate your view point. It’s a big deal for me to...More

Reviewed 15 August 2014

I want to warn people from this hotel. I stayed in a twin room through work on the 12 Aug 14. the room was clean enough but the facilites were substandard. You could not open the window as you hit a full skip. The beds...More

2  Thank Tam N
Reviewed 4 August 2014 via mobile

Upon check in we were greeted by two staff members who could barely speak English. I thought this was unacceptable as this was a hotel in a country where English is the official language. The elevator to go up to the rooms was old and...More

5  Thank jasmallow
Response from Ricky A, Guest Relations Manager at Cromwell International HotelResponded 6 August 2014

Dear Jasmallow, Thank you for taking time to write regarding your stay at our Hotel, it helps us to bring improvement in the quality and standard of our hotel, I apologize to you for your stay with us was not as pleasant as it should...More

Reviewed 3 August 2014 via mobile

Booked a twin room for the Friday night and when we arrived we were given a room with two floors each with large double beds. Bathroom clean and modern with an adequate amount of towels. The ac was out of order but reception happily gave...More

Thank Abi C
Response from Ricky A, Guest Relations Manager at Cromwell International HotelResponded 4 August 2014

Dear Abi C, Thanks for such a detailed review, I am delighted by your feelings about our hotel. Our staff is thanking you for liking our service. I hope you always remember our Hotel with the connection to this Birthday. Wish you all the best...More

Reviewed 3 August 2014 via mobile

The room is really small, especially for two people. No space to even move around. Only a few hangers in the wardrobe. No phone to call reception, no fridge, no ice, no AC. Services very limited. Bare minimum for everything, including towels and pillows. Overall...More

Thank JujuBeeM
Response from Ricky A, Guest Relations Manager at Cromwell International HotelResponded 4 August 2014

Dear Guest, Thanks a lot for your time to write regarding your stay at our Hotel, it helps us to bring improvement in the quality and standard of our hotel, I apologize to you for your stay with us was not as good as you...More

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About
Amenities
Top amenities
Bar/Lounge
Things to do
Bar/Lounge
Details
Price range
US$ 59 - US$ 155 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms
Details
Price range
US$ 59 - US$ 155 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms
Add Photo Photos
Traveller (428)
Room & Suite (292)
Dining (17)
Nearby
South Kensington
With its ivied mews, row upon row of Poppins-esque
white washed mansions, and placid garden squares, it's
easy to see the charms of South Kensington. And with
superb access to Hyde Park, Holland Park and
Kensington Gardens, as well as the largely
child-friendly and mostly free Museum Quarter (not to
mention more major attractions like Royal Albert Hall)
such charms are easy to make the most of. As welcoming
...More
Questions & Answers
Ask a question
jhonchris
6 September 2017|
AnswerShow all 3 answers
Response from Grahame B | Reviewed this property |
£7.99
0
Votes
Louisa W
6 August 2017|
AnswerShow all 4 answers
Response from lezhant | Reviewed this property |
Sorry no idea I booked with another company not direct with the hotel.
0
Votes
gillmacl
7 September 2016|
AnswerShow all 5 answers
Response from nedlezah | Reviewed this property |
if you've paid by credit card cancel it. We've just stayed at The Linroy Guest house in Lumley Avenue which was very nice . We said we had stayed at the Cromwell Crown and they said how bad it had got
0
Votes
Room Tips
"Don't book , look elsewhere"
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"Make sure you are not given a room in between 2 floors."
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"go elsewhere"
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"No idea—the one we had was small and really not fit for purpose for 2 people"
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