The air conditioning system wasn't working and we couldn't sleep because of that. Also the bathroom's door handle broke first time I used it. Room cleaning service left all the litter in the room. Overall the hotel is not worth of four stars.
When me and my sisters arrived the staff member checked us in on a wrong booking until I clarified my details and booking reference, staff member did apologise, but attention to details is a must when some is check-in. The room itself was okay; however, the bed sheets were torn, and the blanket was a single on a double bed.
My mother flew in from abroad, and had booked this hotel about a month in advance. She booked through booking.com, and was supposed to pay upon arrival at the hotel. The hotel claimed, on the morning of her arrival date, that they had a problem with her card, but nevertheless they assured her that they would keep her room -- she was due to check in in the late afternoon. Suddenly at around 4pm on the day of her arrival, her room was cancelled. We phoned them and they would not budge, saying that it's part of their policy, and that it was too late to secure another room now as the hotel was fully booked. Imagine my suprise when, as I was trying to find another hotel via booking.com, I found this hotel come up, with a room available. My mother has had to book another hotel at the last minute, at more than double the price. An absolute disgrace!…
The rooms look nothing like the advertised photos, they are really sad and cold, you can put the loud heating on but don’t expect to get any sleep, duvet is like a shawl so that doesn’t help either, the noise from the lift meant we heard clunking all night !!! Staff didn’t care just said “ we’re fully booked sorry” Looks lovely when you check in but for the price it’s not worth it, better places to stay in London
Room ok but everything else was poor. There is no bar there and please do not go to the attached restaurant for breakfast as we had to send back all our meals as cold and unappetising. It is basically a comfortable bed for the night and has no other features to commend it. It is a shame as I booked 3 rooms for a family get together and it did take the fun out of the experience.
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