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K West Hotel & Spa

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#268 of 1,077 Hotels in London
Certificate of Excellence
GreenLeadersSilver level
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K West Hotel & Spa
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2,549 Reviews from our TripAdvisor Community

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There are newer reviews for K West Hotel & Spa
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Showing 2,294: English reviews
Wirral
Reviewed 30 March 2015

I don't know how this hotel has such a high rating on Trip Advisor. Our experience of this hotel was far from pleasant. I'll start with what was good and that was the bed was very comfy. Now for what wasn't good. The bathroom was very small and consisted of a toilet, sink and shower. The shower head was small...

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Helpful?
1Thank JaneyFosdyke
Martin H, General Manager at K West Hotel & Spa, responded to this review

Hello JaneyFosdyke, Oh dear... I am really sorry you felt that way. I really hope you let us know at the time as we would have been more then happy to assist you. Fixed shower heads are fairly standard, sorry its not to your taste. We also provide extra toiletries and shower caps on request – as ever, just ask...

Wales
Reviewed 30 March 2015

Found this gem of a hotel on Secret Escapes. We were upgraded on check-in to a modern executive room which had a bed big enough for 10 people! Had to call reception to say I'd lost my girlfriend in the bed. The hotel is ideally situated in a residential area of Shepherd's bush, 2 minutes walk from the tube station...

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Helpful?
2Thank td08
Martin H, General Manager at K West Hotel & Spa, responded to this review

Hi td08, What a FANTASTIC 5 STAR REVIEW!! Bed for 10 people – you are very ambitious; I’m impressed and slightly jealous!! Glad you enjoyed your stay with us, we have so many deals that include the use of spa, so keep an eye out for those! We offer a varied range of free newspapers, will maybe get a Welsh...

London, United Kingdom
Reviewed 29 March 2015

Arguable security system. My belongings have been stolen from the lockers in the changing room. The lockers only work with a 4 digit pin code that you set when closing the locker. Anyone behind you can clearly see the code you set unless you cover with your hand (like at the cash machines). On top of that, the staff knows...

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Helpful?
1Thank geoesi
Martin H, General Manager at K West Hotel & Spa, responded to this review

Hello geoesi, I am really sorry to hear that your belongings went missing. I know we assisted you in speaking to the Police about this matter and we will continue to assist in the investigation. I’m also sorry that you felt you had to argue with the Spa Manager, who was happy to give you options of a refund or...

Whyteleafe, United Kingdom
Reviewed 29 March 2015 via mobile

Lovely spa experience on a damp and windy Sunday at K West Hotel and spa Staff, facilities, treatments ambience just wonderful. Very pleasant lunch. Easy to get to from shepherds bush stations.......... Highly recommend.

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Helpful?
1Thank Gail G
Martin H, General Manager at K West Hotel & Spa, responded to this review

Hi Gail G, What a LOVELY 5 STAR REVIEW! Straight to the point! Thank you for your comments about our Team, facilities and your recommendation! Hope to welcome you back soon – perfect relief from those damp and windy days! Martin Hurley General Manager K West Hotel & Spa gm@k-west.co.uk

London, United Kingdom
Reviewed 28 March 2015

I visited the spa at KWest for a lovely Siberian facial and i used the spa facilities. I was greeted by very friendly and professional staff. The spa is immaculate and well run. I had some lovely herbal tea in the waiting and relaxation areas. Highlight of the spa visit was the use of the snow room after hot steam...

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Helpful?
1Thank Viktoriya W
Martin H, General Manager at K West Hotel & Spa, responded to this review

Hello Viktoriya W, What a GREAT 5 STAR REVIEW! Facials are AMAZING! You go away glowing! Thank you for mentioning our lovely Shannelle, she will be so happy to know you remembered her name and gave her 1st mention on Tripadvisor! Thank you for your recommendations, until your next appointment! Martin Hurley General Manager K West Hotel & Spa gm@k-west.co.uk

stevenage
Reviewed 26 March 2015

I stayed here as a birthday treat. The staff were extremely friendly and obliging. The room was great we were upgraded to a suite. There's a disco on Saturday so ask for a top floor room. It's conveniently nr Shepherd's Bush station. It's. Modern hotel. Wifi is free. We didn't try the Spa but it looked good. Not free though.

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Helpful?
Thank mags d
Martin H, General Manager at K West Hotel & Spa, responded to this review

Hi mags d, What a GREAT 5 STAR REVIEW! Glad you enjoyed your stay with us. Thank you for your lovely comments regarding our Team (happy to oblige) and for mentioning our Free Wifi, (we also have FREE GYM) and our Spa. We also have our week day wind down special where you get to use the Wet Spa from...

Stratford-upon-Avon, United Kingdom
Reviewed 25 March 2015

Having stayed here a few times over the years I was wondering why it had slipped down the rankings. Now I see why. It used to seem quite edgy and trendy with all the BBC guests but now feels rather tired. The chlorinated smell of the Spa pervades most of the common areas. The room was fine space and facilities-wise...

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Helpful?
Thank medocain
Martin H, General Manager at K West Hotel & Spa, responded to this review

Hi medocain, Thank you for your feedback. I am really sad to hear that we are not to your taste... We are working our way around jazzing up the place, but something that you can only get here is our Great Team! Martin Hurley General Manager K West Hotel & Spa gm@k-west.co.uk

Leeds, United Kingdom
Reviewed 25 March 2015 via mobile

Came down for a couple of nights with my mum to see family and do some Christmas shopping. Arrived at the hotel and thought it looked very modern and 'trendy' (in my mums words). Staff were very polite and helpful. Great location, very close to Shepherds Bush tube and Westfield shopping centre. The room was lovely, big and clean. It...

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Helpful?
Thank needsmoreholidays23
Martin H, General Manager at K West Hotel & Spa, responded to this review

Hello needsmoreholidays23, What a GREAT 5 STAR REVIEW! Christmas Shopping at Westfield goes hand in hand with crashing at the K West!! So glad you enjoyed your stay with us, you know where to come next time you want a shopping day, just throw in our famous Glam Rock afternoon tea and you have the perfect combo! needstorockout01 General Manager...

London, United Kingdom
Reviewed 23 March 2015

Visited k west for the one night date night package on the 20th March as a surprise for my boyfriend. Defo worth the price and i would visit again. At check in we were luckily upgraded to the K Suite by the lovely receptionist! And once we were in there we already had our yummy chocolate covered strawberries and a...

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Helpful?
Thank 38sadiel
Martin H, General Manager at K West Hotel & Spa, responded to this review

Hi Sadie L, LOVING your 4 STAR REVIEW!! Wow, upgrade to K Suite, chocolate covered strawberries, sweets and a couple’s massage! Sounds like you both had an AMAZING time!! Can’t wait to welcome you back with all your family and all your friends! And let us know what we need to do to move you to 5 STARS!!! Martin Hurley...

London, United Kingdom
Reviewed 22 March 2015

Returned to the K West for one night stay after a year and it's changed a bit downstairs after another arty makeover. This is a hidden gem in a residential area in Shepherd's Bush, but within short walking distance to the underground station, buses, Westfield shopping centre and local restaurants and cafes. The hotel bar has undergone another refurbishment in...

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Helpful?
1Thank SophieCalifornia
Martin H, General Manager at K West Hotel & Spa, responded to this review

Hi SophieCalifornia, What a detailed 4 STAR REVIEW!! Thank you for mentioning our FREE Wifi, you can now add to that with our FREE Gym access! We also do a Week Day Wind down special where you can use our wet spa facilities for just £10 from 8:00pm till closing! Glad you liked our new rocking decor! I think the...

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Amenities

Highlights
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Bar/Lounge
  • Spa
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities

Additional Information about K West Hotel & Spa

Address: Richmond Way | Shepherds Bush, London W14 0AX, England
Region: United Kingdom > England > London
Price Range: ₹ 8,379 - ₹ 17,614 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — K West Hotel & Spa 4*
Number of rooms: 220
Reservation Options:
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Also Known As:
k West Hotel And Spa
k West London
Hotel Style:
#26 Green Hotel in London
#53 Spa Hotel in London
#195 Luxury Hotel in London
#236 Romantic Hotel in London
#266 Business Hotel in London
#293 Family Hotel in London
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Questions & Answers

Here's what travellers have asked, with answers from K West Hotel & Spa staff and other travellers.
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Questions? Get answers from K West Hotel & Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Very big room I stayed in room 319 ”
 of 5 bubbles 420char, 14 Nov 2016 | Read review
“You don't need an iron or a hairdryer as they have all those things plus a trouser press. And if you use the spa they have GHDs too 👌🏻”
 of 5 bubbles 271natalieh, 7 Nov 2016 | Read review
“Ask for a garden facing room - seems to be very quiet”
 of 5 bubbles lucyu787, 23 Oct 2016 | Read review
“Higher floors are quieter”
 of 5 bubbles frananderson869, 20 Oct 2016 | Read review
“Maybe you should go for the little bit extra. Free bottle of water, maybe a little bit of chocolate on the pillow etc. ”
 of 5 bubbles , 17 Oct 2016 | Read review
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