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Novotel London Waterloo

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Dining (39)
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Overview
  • Excellent32%
  • Very good50%
  • Average14%
  • Poor3%
  • Terrible1%
Travellers talk about
“lambeth palace”(124 reviews)
“london eye”(226 reviews)
“big ben”(119 reviews)
AMENITIES
Free Wifi
Parking
Breakfast Buffet
Air Conditioning
Non-Smoking Hotel
Restaurant
Room Service
4 Star Hotel
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Rooms
6 May7 May
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (3,181)
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All reviewslambeth palacelondon eyebig benseparate toiletminute walksouth bankthe sofa bedbakerloo linethe nearest tube stationthames rivertrafalgar squarebus stopexecutive roomthe hotel is cleanfamily roomgood nights sleepparliament
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901 - 905 of 1,500 reviews
Reviewed 7 December 2013

This was my first time in London and I was very impressed by this hotel. The hotel is very nice, and the staff was very helpful and cordial. Room was clean, spacious, and comfortable. Location was great. From the hotel you have easy access to...More

1  Thank Osdlm
Response from bernard p, General Manager at Novotel London WaterlooResponded 17 December 2013

Thank you very much for your kind review and for this excellent 5* rating, left on Tripadvisor following your stay in our property. I am pleased to hear that you found the location of the hotel convinient and that our team was welcoming. I am...More

Reviewed 4 December 2013

This was my first time in Southbank and I liked a lot the atmosphere. Most probably the good impression is due to this nice hotel too. Well located closed to Lambeth Tube Station, Victoria Station, Imperial War Museum, London Eye, Houses of Parliament and so...More

Thank elsaLiguria
Response from bernard p, General Manager at Novotel London WaterlooResponded 17 December 2013

Thank you for taking the time to write a review about your recent visit to Novotel London Waterloo. I am pleased to hear that the location of our hotel was ideal for your visit to the main London touristic attractions. Thank you again for sharing...More

Reviewed 3 December 2013

To start with this hotel is not in Waterloo, I think whoever named it must be an Abba fan or something. It's a nice enough hotel but just lacks the attention to detail that makes it worthy of 4* (If you ever stay in a...More

Thank Ben P
Response from bernard p, General Manager at Novotel London WaterlooResponded 4 December 2013

Thank you for taking the time to tell us about your stay at the Novotel London Waterloo. At Novotel London Waterloo, we strive to provide a superior service experience for every guest and your feedback is very important to us. I would like to confirm...More

Reviewed 3 December 2013

We went Christmas shopping in London and stayed at the Novotel London Waterloo. Staff is very friendly and helpful. Rooms are standard but very clean! We had a very pleasant stay from friday till sunday evening. On walking distance of the tube (Lambeth North -...More

Thank Edwin W
Response from bernard p, General Manager at Novotel London WaterlooResponded 4 December 2013

Thank you very much for this very nice review of our property following your stay. It is a real pleasure to see that you enjoyed our comfortable rooms, our food offer and that our staff was always very courteous as well as polite. I am...More

Reviewed 2 December 2013

I stayed just one night on business (as a solo woman). The staff at check-in struck a great balance of friendliness and efficiency, as did the restaurant staff. I felt the people really cared for my well-being, and made me feel welcome. I enjoyed a...More

Thank Bod181
Response from bernard p, General Manager at Novotel London WaterlooResponded 3 December 2013

Thank you very much for your kind review and for this excellent 5* rating, left on Tripadvisor following your stay in our property. What a great pleasure to read that you were fully satisfied with our property, enjoying the room and our relaxing sauna ....More

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About
Awards & Recognition
Travellers' Choice2018 Winner
Certificate of Excellence
Amenities
Top amenities
Restaurant
Room Service
Bar/Lounge
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Spa
Hotel Amenities
Room Service
Children Activities (Kid / Family Friendly)
Dry Cleaning
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Minibar
Things to do
Restaurant
Bar/Lounge
Fitness Centre with Gym / Workout Room
Spa
Details
Price range
US$ 188 - US$ 384 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#128 Family Hotel in London
#251 Luxury Hotel in London
#314 Romantic Hotel in London
#322 Business Hotel in London
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$ 188 - US$ 384 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#128 Family Hotel in London
#251 Luxury Hotel in London
#314 Romantic Hotel in London
#322 Business Hotel in London
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveller (693)
Room & Suite (283)
Dining (39)
Pool & Beach (3)
Family and Play Areas (2)
Questions & Answers
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Una J
11 August 2017|
AnswerShow all 4 answers
Response from Colleen c | Reviewed this property |
Views over Lambeth Park but you do need to try and get up high. We were on the right side but on a low level so not as much to see
0
Votes
kcsaz
8 May 2017|
AnswerShow all 4 answers
Response from Matthew B | Reviewed this property |
You can ask the hotel to perform laundry as a service at an additional charge to your nightly rate.
2
Votes
jhanbee
21 March 2017|
AnswerShow all 3 answers
Response from Azwimmbavhi | Reviewed this property |
Yes I also arrived very early in the morning and my departure late in the evening. they allowed us to drop the luggage as we arrived and put it in the locker until our departure time.
0
Votes
Room Tips
"Excellent meeting rooms"
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"More house staff needed to have rooms cleaned and ready at the time promised for customers."
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"Rooms at the front of the hotel, whilst slightly noisier, have a great view of Lambeth Palace."
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"Westminster facing top floor"
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