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Novotel London Waterloo

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Novotel London Waterloo
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2,656 Reviews from our TripAdvisor Community

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Showing 1,275: English reviews
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Nottingham, United Kingdom
Reviewed yesterday NEW

I have stayed at this hotel twice now and found it enjoyable both times. The rooms are comfortable, clean and spacious. The lobby and restaurant facilities are excellent. It is in a good position near Waterloo station & Westminster on the edge of central London area. Useful for London southern embankment tourism and works well as a base for business...

Review collected in partnership with Accorhotels.com
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Helpful?
Thank Mark C
San Antonio, Texas
HOTEL’S FAVOURITE REVIEW
Reviewed 1 January 2017

My wife, daughter and I stayed here the week prior to Christmas and after. The hotel staff was very professional, friendly and helpful. Room size is what you would expect in London for this hotel. We spent most of our time out and about and just used the hotel to sleep. The hotel has a restaurant on site and can...

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Helpful?
Thank Tim133
About Hotel's Favourite Review
NovotelWaterloo, Front Office Manager at Novotel London Waterloo, responded to this review

Dear Guest, We really appreciate your very positive comments regarding your stay at Novotel Waterloo. It is always a pleasure to receive such a motivating feedback and I can confirm to you that I immediately shared it with our team and that it will serve as a strong encouragement to all of us. We are looking forward to welcoming you...

Hebden Bridge, United Kingdom
Reviewed 3 days ago NEW

Nice room comfy, warm, clean, only down side was separate toilet from bathroom, it has no sink so couldnt wash our hands , didnt feel right unlocking the door and opening another to wash? maybe im a bit fussy.. other was brilliant. good spot for a nce short walk to all the best of London...

Review collected in partnership with Accorhotels.com
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Thank brenglyn
Manchester, United Kingdom
Reviewed 3 days ago NEWvia mobile

Stayed for two nights in a suite and was underwhelmed. On the positive I got upgraded on one night because I made a mistake when booking .... but it wasn't cheap. Chose the suite for more family space and landmark view. Limited view. Very basically furnished. 2 small waters in the minibar for four people. Not enough towels and soaps...

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Thank Guy L
Birmingham, United Kingdom
Reviewed 5 days ago NEW

We stayed 2 nights here on a sight-seeing short break in London. We had requested a view of Lambeth Palace and were delighted that we were given a room overlooking the Palace with Big Ben and London Eye in the distance. Although this also overlooked quite a busy road you can't hear it at all in the room. I got...

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1Thank Nicky S
Port Hedland, Western Australia, Australia
Reviewed 6 days ago NEWvia mobile

Well we have had a 10 day stay at this hotel and if I comment on the staff and location then 5/5 is the score. The staff were very helpful especially as our first 4 days were spent at the hospital nearby. The London hop on hop of bus is just 100 meters up the road, you can walk along...

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Thank Alan_J_M_1501
Reviewed 1 week ago via mobile

The interior of this chain hotel is bland and devoid of any character. The room decor is uninspiring with beige decor. The rooms look grubby and the shower has a clear view into the bedroom that can be controlled to opaque. ..what's the point of that. The breakfast is not good quality for the high price. The temperature of the...

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Helpful?
Thank Annette H
NovotelWaterloo, Front Office Manager at Novotel London Waterloo, responded to this review

Dear Annette, I would like to thank you for taking the time to tell us about your stay at Novotel Waterloo. However, I regret that our services did not meet your expectations, notably in terms of restaurant service and I personally apologize for this disappointing experience. Please rest assured that your comments have been seriously taken into account and we...

Liege, Belgique
Reviewed 2 weeks ago

Uncomfortable beds (main and extra), lobby toilets that won't flush anything away, parts of the room falling apart and heavy renovation works you're only informed of when you show up for check in. Never seen before at any other Novotel we've had the chance to stay in. Never. Again.

Review collected in partnership with Accorhotels.com
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Thank UberKlaus
NovotelWaterloo, Front Office Manager at Novotel London Waterloo, responded to this review

Dear guest, I would like to thank you for taking the time to tell us about your stay at Novotel Waterloo. However, I regret that our services did not meet your expectations, notably in terms of cleanliness and maintenance of our rooms, and I personally apologize for this disappointing experience. Me and my teams strive to provide every guest with...

Cardiff, United Kingdom
Reviewed 2 weeks ago

This hotel is not even close to Waterloo station, but is in Lambeth. When I stayed, the nearest underground station (Lambeth North) was closed for the Bakerloo line extension and bus services were limited by the repairs to Lambeth Bridge. New blocks are being build either side and the hotel itself appears to be having some building works taking place....

Review collected in partnership with Accorhotels.com
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Helpful?
Thank BJTallGuy
NovotelWaterloo, Front Office Manager at Novotel London Waterloo, responded to this review

Dear Guest, I would like to thank you for taking the time to tell us about your experience at Novotel Waterloo. However, I regret that our services did not meet your expectations. Me and my teams strive to provide a superior service for every guest, that is why your precise feedback is very important. Please rest assured that your comments...

Kuwait City, Kuwait
Reviewed 3 weeks ago

I had good time apart from the front desk service which always ask about paying extra during checkout specially for the room service which we normally pay cash and I asked for a good view and they gave me a room with a window opposite can natriction site which wasn't very pleasant to look at

Review collected in partnership with Accorhotels.com
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Thank yasmenb2017
NovotelWaterloo, Front Office Manager at Novotel London Waterloo, responded to this review

Dear guest, Thank you for taking the time to share with us your experience about your stay. However, I regret that your experience did not meet all your expectations. I can only apologize if my colleagues asked you to pay again an already paid bill, and I will make sure to report this to them, to prevent future occurrence. However,...

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Amenities

Highlights
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Elements Restaurant
Elements Restaurant
Cuisines: Pizza, International, European
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Public Wifi
Services
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Just one step away from the River Thames, Big Ben, the Houses of Parliament and minutes away from the London Eye. Enjoy a fantastic stay in our spacious air-conditioned bedrooms, with an exceptionally comfortable Queen size bed, en-suite facilities, LCD TV, large desk and a laptop size safe. Some rooms offer amazing views of the London skyline. Be tempted by our varied buffet breakfast and our tasty international cuisine served in our Elements Restaurant. Sit back and relax with a cocktail in our Elements Bar. Up to 2 children (under 16 years) can stay free (with breakfast) when sharing a room with adults. Access to kid’s play corner, an Xbox console, Vauxhall City Farm and other family friendly activities mins away. Unwind in our In Balance Fitness and Wellbeing centre, complementary for our guests. Convenient links to the heart of the city within walking distance to underground stations, bus stops and city rental bikes. On site paying car park. ... more   less 

Additional Information about Novotel London Waterloo

Address: 113 Lambeth Road, London SE1 7LS, England
Region: United Kingdom > England > London
Price Range: ₹ 10,763 - ₹ 17,449 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel London Waterloo 4*
Number of rooms: 187
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Expedia, Booking.com, Hotels.com, ACCOR, Priceline and Jetsetter so you can book your Novotel London Waterloo reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Novotel London Waterloo Hotel London
Accor London Waterloo
London Novotel Waterloo
Hotel Style:
#219 Family Hotel in London
#234 Luxury Hotel in London
#318 Romantic Hotel in London
#327 Business Hotel in London
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Questions & Answers

Here's what travellers have asked, with answers from Novotel London Waterloo staff and other travellers.
27 questions
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Athens, Greece
New Delhi, Delhi, India
New Delhi, Delhi, India
Hickory, North Carolina
6 months ago

See all questions (27)

Questions? Get answers from Novotel London Waterloo staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Higher floors overlooking Lambeth Palace. Pretty special view.”
 of 5 bubbles nickys873, 22 Feb 2017 | Read review
“Had a fifth floor room - very quiet”
 of 5 bubbles Commzgirl, 28 Dec 2016 | Read review
“Room 417 is very small overlooking an alley with lots of police action if you like watching that kind of thing.”
  • Sorry about our mess....but it shows how small the room is.
  • Where do I go?
 of 5 bubbles 984Shelly, 12 Dec 2016 | Read review
“Avoid rooms adjacent to the elevator shaft”
 of 5 bubbles 622robv, 13 Nov 2016 | Read review
“The higher the better, on the street side”
 of 5 bubbles susantas2013, 5 Nov 2016 | Read review
5 of 5