Our hotel is situated amidst a vibrant dining scene, colorful bars, and unique shops, providing easy access to the best of the City of London. We are conveniently located within walking distance of Spitalfields Market, and the Jack the Ripper Museum, all just a half-mile away. Additionally, Aldgate East Station is only a three-minute walk from our doors. As we're located on the gateway to Brick Lane, one of London's top tourist attractions, Hampton by Hilton London City is an ideal destination for business travelers and those on a City break. The West End, famous for its theatres and shopping, is just a ten-minute tube ride to the west, while the Olympic Stadium and the fabulous Westfield Shopping Centre are a ten-minute tube ride to the east. We are within a short stroll of The Whitechapel Art Gallery, The Tower of London, and the East End's famous street markets. Guests can enjoy a complimentary buffet breakfast at the hotel during their stay. We are a Green Key Certified Hotel
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
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The Hampton by Hilton London City garners praise for its clean, modern rooms and inviting atmosphere, with many guests enjoying the warm ambiance and practical amenities. Its prime location is popular for easy access to public transport and attractions, although the surrounding area receives mixed reviews.
The professional and friendly staff contribute to a pleasant stay, and the overall value is appreciated, including the inclusive breakfast. While generally quiet, some guests note noise near elevators as a minor issue.
Location
Convenient
Atmosphere
Inviting
Rooms
Comfortable
Value
Reasonable
Cleanliness
Spotless
Noise level
Mixed
Service
Attentive
Amenities
Satisfactory
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Hard to find a reasonably priced quality hotel in London these days. Found one! Not been to London for a while but when we do, we don't like to be right in the middle near the sights and prefer the city end.
Hampton by Hilton London City is situated between Whitechapel and Spitalfields, an area we hadn't stayed in before. What attracted us first was the price and for around £150 got a decent sized room with breakfast included.
The next criteria is the nearest tube/bus stop. It is literally two minutes walk from Aldgate East and the same for the bus stop (if you always travel by tube, please download the bus app and try it, you get a better view of the city).
We googled the location and first thoughts were it looked a bit of a run down area with grafitti adorning the fence opposite the hotel. What we didn't know of course was that the artistic grafitti is part of the fabric of the area and a walk up Brick Lane you can see how it adds to the vibe of the area.
Reception to the hotel is spacious, clean and modern. The area extends into the bar and breakfast area. The reception staff were very welcoming and also apologetic when the computer kept saying no about my reservation but it was soon sorted.
The key cards to your room also works the front door (and the lift, after we went up and down a couple of times not realising why it wouldn't stop at our floor!).
Everyone who stays there has the breakfast included, so there is no checking what room you are in when you go for breakfast, just find a table and go for it. Breakfast had everything you would need hot or cold and was great. No problem finding a table because the staff were constantly clearing and very attentive so you can be sure of a seat.
The area seems very safe and we walked up Brick Lane both day and night. The street is home to a plentiful array of Indian/Bangladeshi restaurants. We had a meal in the Jaipur which was reasonable but also the best curry I had ever tasted (North Indian Special)!
Brick Lane is bustling with the restaurants and coffee houses and is also five minutes walk from the Old Spitalfields Market which is a great place to have a mooch around for unique clothing and all sorts of eating possibilities.
No photos of the hotel but a couple from the area to give you a gist.
All in all, a top hotel staffed by conscientious staff in a great area. Special thanks to the staff we met on our stay, Blerta, Rakesh, Tushar and Kathrin. We will definitely be going back there.
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Date of stay: April 2024
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Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Harsh Sodhani, Sales at Hampton by Hilton London City
Responded 22 Apr 2024
Thank you for staying with us at the Hampton by Hilton London City and for taking the time to complete our on-line survey relating to your stay with us. The scores you have provided in the various areas are very important to us, as they help us to monitor and further improve the level of our products and services offered to you. Thank you for the kind scores that you provided regarding the service you received during your stay with us. I am delighted to hear that your overall service in our Hotel was very good and that our team was able to make you feel welcomed and have been helpful during your stay. Rest assured that I will share your feedback with Rakesh and the rest of our wonderful team who will be greatly encouraged by your words. Thank you once again for staying with us. I do hope that we will have the opportunity to welcome you back to the hotel at some point in the near future on your next stay in London.
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I use hilton all the time and for the past 15 years or so. This is the first time that it have felt the need to make a review on there new city of London location hotel. Its location is perfect. Its located at the south end of thr famous brick lane and jack the ripper territory. (Don't forget to check out the bigle shop). Walking distance to algate east tube 1min aldate 3min. Box city and shoreditch 10min, Tower Bridge 15min,. There is paid street parking directly outside thr hotel that operates 830 to 7pm. Sun.to Fri, free sat, so traveling up for me and parking over night from.5p. was great. The paid parking is restricted to 2hrs. The reception/entrance/dining area is a like tech city style, nice clean tidy. The staff where great, big smiles and hrllows, for a moment I forgot I was in the uk ( am British and lived once in this area). Rooms and medium size but ample size and very clean as is the bathroom. Security at the hotrl is excellent with a high tech avignon cctv system and Controlled door access out of hours. I will be returning here.
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Date of stay: May 2023
Value
Location
Service
Trip type: Travelled solo
Room Tip:Â Grap a take out coffee n visit thr beigle shop at the far und of brick lack on the way home from...
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Response from Harsh Sodhani, Sales at Hampton by Hilton London City
Responded 19 May 2023
Thank you for taking a moment to share your experience and your positive feedback. I am glad to see that you had an overall pleasant stay. Here at Hampton by Hilton London City, we aim to provide excellent service to our guests and make you feel like home. Your opinion really matters to us and thank for this. I will definitely make sure that I will pass your comments to the team. We are happy to hear you had your best Hilton Experience with Us and thank you for loyalty and being a Diamond member. We very much hope to have the pleasure of welcoming you back to Hampton by Hilton London City in the not too distant future. Please do not hesitate to email me in person when you will decide to visit us again so to assist you accordingly. Remaining always at your disposal for further assistance or information. Warm Regards, Harsh Sodhani Sales Manager
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The hotel is a great location, close to the city center and the street where the best Indian restaurants in the city are located. It is recent and furnished in a modern way. Fortunately there is no carpet in the rooms (although there is a large carpet that they would do better to eliminate for obvious hygienic reasons). Breakfast is varied and quality; I particularly enjoyed the freshly made waffles. The room is also equipped with iron and ironing board (but lack headphones for the shower!). Good soap, shampoo, conditioner and moisturizer provided, so much so that I did not feel the need to use my products. I personally found the air conditioning in the lobby very high.
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Date of stay: August 2024
Value
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Location
Cleanliness
Service
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Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
My wife and I stayed at the Hampton By Hilton - London City on two separate occasions for a total of 12 nights during our 21 day visit to England. During both of our stays we had the opportunity to experience customer service at its finest. The staff at Hampton By London City take on the look of their leadership team. I was fortunate to speak with Rajiv Valllikapen (Operations Manager) and Rakesh Singh (Front Office Manager). Both of these gentleman have a clear understanding of operations and customer service. They understand that looking through the eyes of their customers makes for a better hotel experience. This message is clearly understood by staff in a good way and customers benefit from the vision.
The hotel is located just a few steps away from the London Underground. (Aldgate East). This is convenient for travel throughout London.
The reservation includes a free all you can eat buffet breakfast that includes: full English breakfast, fruit, waffles, pastries coffee and juice. This is a popular hotel on the weekends however Berleta and Kanz supervise the food and breakfast area like masterful conductors of an orchestra. Both are warm, friendly and accommodating. They do their very best to assist all customers with their breakfast needs.
I have a food allergy and both had a great understanding of what could and could not be eaten.
The hotel is extremely security conscious and it requires a room key to enter the facility, additionally, room keys are floor specific.
The hotel is clean and well maintained. The showers have great water pressure and there is constant hot water. When it was time to checkout, we felt like we were saying goodbye to family members. I want to close by saying a heartfelt THANK YOU to the following staff members who made our stay memorable.
I hope the Hilton United Kingdom management team reads this review and recognizes each and everyone one of the employees for the OUTSTANDING work they perform day in and day out.
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Date of stay: May 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Rajiv Vallikappen, General Manager at Hampton by Hilton London City
Responded 28 May 2024
Dear Dale C Thank you for taking the time to provide us a review regarding your recent stay with us. We are delighted with the good scores you have given us. I will share your feedback with the hotel team who will be greatly encouraged by the positive scores. I look forward to welcoming you back to Hampton by Hilton London City in the near future. Meanwhile, if there is any way I can be of further assistance, please don't hesitate to contact me. Thank you Kind regards Rajiv Vallikappen | Operations Manager Rajiv.Vallikappen@Hilton.com
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Fantastic hotel. Great value for money. Although fairly basic i.e no wardrobe just a hanging rail room was a good size, very clean and modern. Great pictures on the wall! Big shower, shampoo etc supplied, very comfy beds, kettle, fridge, safe. With this price hotel I expected the included breakfast to just be continental however the selection was great: cooked English breakfast (only one choice of eggs though, scrambled), toast, cereal, pastries, fruit, cheeses, waffles to make yourself etc etc. Staff were very efficient and friendly. Great to see enough staff clearing tables etc at breakfast. Would highly recommend for between 1 and maybe just about 7 nights. Underground station (East Aldgate on Hammersmith & City) only few mins walk away. Will definitely use this hotel again.
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Date of stay: October 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Rajiv Vallikappen, Other at Hampton by Hilton London City
Responded 22 Oct 2024
Dear cherivel, Thank you for taking the time to provide us a review regarding your recent stay with us. We are delighted with the good scores you have given us. I will share your feedback with the hotel team rearding your experience at our hotel. They will be greatly encouraged by the positive scores. I look forward to welcoming you back to Hampton by Hilton London City in the near future. Meanwhile, if there is any way I can be of further assistance, please don't hesitate to contact me. Thank you Kind regards Rajiv Vallikappen | Operations Manager
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I stayed at this Hilton for 4 nights and can find absolutely no faults at all. The hotel was clean and modern and all the staff are extremely helpful/friendly. They have a great free breakfast included with staff cleaning tables constantly.
The location is absolutely perfect being positioned right next to Aldgate East tube station and a 15 minute walk into the city. You are able to drop your bags off before check in and also once you have checked out if you are planning to explore further but not ready to leave London. It is also right on Brick Lane with a great selection of food especially curries. The price is extremely fair for what you get and the location. This will be my number one place to stay for future London trips, highly recommended!
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Date of stay: February 2025
Value
Rooms
Location
Cleanliness
Service
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Trip type: Travelled with family
Room Tip:Â Breakfast can get very busy at all times during the weekend. If you are staying during the week i...
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Response from Rajiv Vallikappen, Other at Hampton by Hilton London City
Responded 4 days ago
Dear Mcrm22, Thank you for taking the time to provide us a positive review regarding your recent stay with us. We are delighted to hear that you enjoyed your recent stay with us. We are happy to hear that you liked the location of the hotel, staff and facilities at the hotel. I will share your feedback with the team who will be greatly encouraged by the positive scores. We also want to thank you for recommending our hotel to travellers who like the option of staying in a hotel that is just 10 minutes walk from Tower Bridge. The hotel is just 2 minutes walk to Aldgate East tube station that makes it easy to travel around London. We look forward to welcoming you back to Hampton by Hilton London City. Meanwhile, if there is any way I can be of further assistance, please don't hesitate to contact me. Thank you Kind regards Rajiv Vallikappen | Operations Manager
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Overall a good stay. All of the staff were friendly and professional. I was surprised at how spacious the room was. Lots of sockets, good storage and cleaned well. Breakfast had lots of different options and staff did a good job replenishing any items and keeping it tidy.
Unfortunately my room was just by the main elevator so there was some noise at times. But this was really the only downside and if I had been staying longer I probably would have requested another room.
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Date of stay: June 2024
Value
Rooms
Location
Cleanliness
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Trip type: Travelled solo
Room Tip: Less than 5 min walk to Aldgate East Station. Exit 3 is closet to the hotel, but it isn’t always...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Rajiv Vallikappen, General Manager at Hampton by Hilton London City
Responded 24 Jun 2024
Dear SaTravel2, Thank you for taking the time to provide us a review regarding your recent stay with us. We are delighted to hear that you enjoyed your stay with us. If you do let us know regarding your preferance regarding the room location in the future we can keep you away from the elevator. I look forward to welcoming you back to Hampton by Hilton London City in the near future. Meanwhile, if there is any way I can be of further assistance, please don't hesitate to contact me. Thank you Kind regards Rajiv Vallikappen | Operations Manager Rajiv.Vallikappen@Hilton.com
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A great experience. We stayed in this exact hotel for the second time each time at least 3-4 nights. Each time we had a different room type and both were fantastic. The rooms are a decent size - and don’t feel crammed. The decor is minimalist and modern. The rooms are sound-proof, so you can't hear any noise from any other rooms. We slept great as the beds are very spacious, comfortable, clean and fresh. We also enjoyed teas and coffees that are in the room which are replenished each day if you drink them. The room has an ironing board and an iron. The safe is also very handy and easy to use. The staff are very friendly. Dhaval and Rahul were helpful with all our issues. Breakfast is decent - I wish they had a greater selection of vegetables for breakfast and perhaps some fried eggs (they only have the scrambled eggs option and I think they're made from egg powder rather than fresh eggs). I also wish they kept the drinks machine all day so guests could re-fill their bottle with water or juice but if you ask, they refill the bottle with water for you which is handy. The gym is clean and spacious. Will definitely be returning.
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Date of stay: February 2025Trip type: Travelled with family
Room Tip:Â If you have an issue with anything just ask the staff who will help right away!
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Rajiv Vallikappen, Other at Hampton by Hilton London City
Responded 4 days ago
Dear Ahiren, Thank you for taking the time to provide us a positive review regarding your recent stay with us. We are delighted to hear that you liked the size of the room and facilities at the hotel. The hotel is just 2 minutes walk to Aldgate East tube station that makes it easy to travel around London. We are also happy to hear that Dhaval & Rahul assisted you with your requirements. I will share your feedback with the team who will be greatly encouraged by the positive scores. With regard to breakfast we will take your feedback on board and make changes where possible. Want to reassure you that it is not powdered eggs we serve. We look forward to welcoming you back to Hampton by Hilton London City next month. Meanwhile, if there is any way I can be of further assistance, please don't hesitate to contact me. Thank you Kind regards Rajiv Vallikappen | Operations Manager
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Good experience although there is some room for improvement. The location is very good, as it is just 50m from the Aldgate East stop (with two lines well connected to the centre), in an area full of restaurants and shops. The hotel is newly created and everything is new, which is always appreciated. The rooms (for 3 are small) and without much space to leave our belongings (we miss a closet to store clothes). Otherwise, comfortable and with good views (at least from our 5th floor). Breakfast is included (it is not very varied but it complies) and they offer a small bar service at any time. Finally, highlight the service received. Very friendly and helpful throughout our stay (they prepared an off-menu dish for my daughter the night we stayed for dinner). The only drawback I would say is that the cleaning of the room could be improved (not when we arrive, but rather what is done during the stay). A couple of complimentary bottles of water wouldn't have hurt either and is quite common in this type of hotel.
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Date of stay: November 2023
Value
Location
Service
Trip type: Travelled with family
Room Tip:Â Las habitaciones de plantas superiores impares tienen unas muy buenas vistas a la City.Â
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We had an exceptional stay at the Hampton by Hilton in London and will have a memorable memory. Upon arrival, we were greeted by a staff of remarkable kindness and professionalism. Many thanks to Junaid, Dhaval and Akshay for their warm welcome, listening and availability. Always ready to help in a good mood, they knew how to make our stay even more pleasant.
The rooms were impeccable: very clean, elegant, and perfectly equipped. The bathroom was exemplaryly clean, as was the whole hotel, which greatly contributes to a sense of comfort and well-being.
Breakfast was a real treat, with a wide choice of savoury dishes, unlimited waffles, tasty coffee and excellent juices. We would like to warmly thank the entire breakfast team. Unfortunately, we didn’t remember all the names, but we think a certain Kanz was part of this fantastic team.
Finally, the hotel’s location is ideal: just 1 km from Tower Bridge and the Tower of London, we were able to enjoy this beautiful city without wasting time on the journeys.
A huge thank you to the whole team for this perfect stay. We highly recommend this hotel and hope to return very soon!
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Date of stay: November 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
There are more places to choose from in the London area.
PRICE RANGE
₹11,103 - ₹21,860 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
city hotel london
FORMERLY KNOWN AS
Arbor City Hotel
LOCATION
United KingdomEnglandLondonWhitechapel
NUMBER OF ROOMS
278
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
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Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.