Fraudulent activity on our bank account under Carlton Court's name. They denied it. Will never recommend or use them. Also starting receiving spam calls after they had my telephone number. Coincidence????
I asked for a refund as everything written about the apartment was false and they refused to give even a percentage back. The management actually showed aggressive behaviour and were very rude. Its filthy confusing layout not your typical 5 star standard apartment. Honestly speaking worst experience.
We are a family of 4 - We recently stayed in the 3 bedroom apartment and it was definitely one of the nicest places we have stayed in. I can not thank Ginette & her staff enough for making our stay a fantastic one! They could not do enough for us. I would recommend these apartments to everyone - we will definitely be returning. They have everything you need, exceptionally clean, masses of space and the location is great. 10 out of 10! Couldn’t ask for a better stay. Many thanks and will see you again very soon! Salvo, Alex & family x
I stayed here from 14-26 May 2017, I reserved through their web site. after I received a call from MS GINETTE HAIAT who was supper sweet and told me about all the details of the place actually as if she took me there. she offered me the option of a pick up from the airport. when I arrived she received me in very pleasant way and made me feel home. the apartment was supper clean and quite. spacious comfortable space had a washer and a dryer. towels were excellent quality and match 5 star hotels standards. the guys at the reception Ahmad & Ibrahim were very friendly and extended best of their help whenever I needed it. moreover, I forgot some of my stuff cuz I was in a rush to get to airport, Ms Ginette dropped an email to offer that she will keep it till I come next time or if I want it to be send to Kuwait. I am a frequent traveler to London and with no doubt I can say that this is the best apartment I have stayed in operated by very professional supper sweet people. thanks to all of you & look forward to see you in the very near future. best regards,…
We had a pleasant stay,the apartment has a great location,the room are big and nice better than the picture, the cleaning is done daily including the weekend,excellent staff specially Ginette and Ahmad ;they make us feel like home
My elderly partner and I came late evening from Barcelona and warmly welcomed by the gentleman who was waiting for us to receive.we stayed for two nights and three days and our stay was just amazing!! Thanks to lovely Ginnet and her Team for making our stay one of the most memorable stay in London Thanks once again..
We stayed here for my husband's birthday as a surprise for him. It was a beautiful apartment just around the corner from Hyde Park and Trader Vics where we had cocktails. It was clean and stylish in a fantastic location. The staff were really nice and helpful. Highly recommended
I cannot recommend carlton court highly enough, I spent 2 weeks here over Christmas with my family and we were all so happy with the service and of the apartment. Staff bend over backwards for you and a very important factor for me is cleanliness! Everyday cleaners were out and about polishing and keeping the whole place immaculate. . .location is perfect. Would definitely recommend to stay here and I will be back every year. Thank you to all staff at Carlton Court for making my visit pleasurable. Mrs A Slava
I was in Carlton court with my family for 2 months it's really excellent place to choose because it's near the important places in London.The important thing in this place makes me feel that it's my second home.Every thing is provided in the apartment and the staff are very friendly and helpful.
Cannot recommend this place enough, from top to bottom we were extended the warmest welcome ever. Me and my two Business partners came down from Liverpool for a night and have come back with nothing but positives of these serviced apartments. Ginette and her staff i cannot speak highly enough about. I would without a doubt recommend this establishment to anybody who is looking for classy accommodation stay here!!!! Thank you Ginette and Staff xx