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Best Western Seraphine Kensington Olympia Hotel

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Traveller (111)
Room & Suite (162)
Dining (24)
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Overview
  • Excellent22%
  • Very good40%
  • Average23%
  • Poor9%
  • Terrible6%
Travellers talk about
Free Wifi
Breakfast included
Air Conditioning
Non-Smoking Hotel
Multilingual Staff
Laundry Service
Housekeeping
4 Star Hotel
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Rooms
29 Apr30 Apr
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (476)
There are newer reviews for Best Western Seraphine Kensington Olympia Hotel
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All reviewshigh streetcarphone warehousecontinental breakfastrooms are smallboiled eggsthe royal albert hallsingle roomyogurtrain showertube stationcold meatsreception areafirst floorjunior suitefive minute walkcouple of nightsan overnight stay
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91 - 95 of 332 reviews
Reviewed 11 July 2016

To explain in more detail, a twin room was booked for myself and a friend but upon arrival we were told that the Kensington location did not contain ANY twin rob oms. The "Sister" hotel was suggested in Hammersmith, which had a double room with...More

1  Thank Ruth N
Response from LIMLondon, Manager at Best Western Seraphine Kensington Olympia HotelResponded 13 July 2016

Dear Ruth, Thank you for staying at Best Western Seraphine Hotels. As you know your booking was done through GTA, they know that we don’t have twin rooms available in the Hotel. You did book double executive room but requested to have a twin room,...More

Reviewed 2 July 2016

We visited London in May, and stayed at Best Western Seraphine Kensington Olympia Hotel. Despite Best Western is a chain, it had the feel of a small European hotel, and we loved it. The decor isn't upscale but it's clean, funkily decorated, and we enjoyed...More

Thank Vallerie M
Response from LIMLondon, Manager at Best Western Seraphine Kensington Olympia HotelResponded 13 July 2016

Dear Guest, We were very happy when we read your comments about your stay at Best Western Seraphine Kensington Olympia Hotel. You have made us feel good and happy that you had enjoyable stay with us. This comments will encourage us to do more and...More

Reviewed 22 June 2016 via mobile

Horrible hotel, reception staff barely looked at us when we checked in! There no smiley faces. It's meant to be 4 star. I'd be hard pushed to give it a 3 star. I paid extra for an executive double room for a bit more space...More

1  Thank scott e
Response from LIMLondon, Manager at Best Western Seraphine Kensington Olympia HotelResponded 27 June 2016

Dear Guest Thank you for your stay at Best Western Seraphine Kensington. We are very sorry that your experience at our hotel did not reach your standards. We will take your review for consideration and try make improvements for the future. Regards Management Team

Reviewed 3 June 2016

Very small rooms, however the guest relations man Armit was absolutely fantastic! So helpful made our stay a delight what a gem for the hotel keep up the fantastic work There are two hotels with the same name on the same street which was confusing...More

Thank Samantha W
Response from LIMLondon, Manager at Best Western Seraphine Kensington Olympia HotelResponded 20 June 2016

Dear Guest Thank you for staying at our Hotel, we do really appreciated. Please note our rooms comply with Best Western standards and they have got everything you need. However, we are sorry if we did not meet your expectation this time. Best Regards Hotel...More

Reviewed 30 May 2016

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Review collected in partnership with Best Western GB
Response from LIMLondon, Manager at Best Western Seraphine Kensington Olympia HotelResponded 1 June 2016

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About
Amenities
Top amenities
Free High Speed Internet (WiFi)
Breakfast included
Hotel Amenities
Breakfast included
Laundry Service
Multilingual Staff
Breakfast Available
Room amenities
Air Conditioning
Details
Price range
US$ 118 - US$ 243 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Smoking rooms available
Details
Price range
US$ 118 - US$ 243 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Smoking rooms available
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Traveller (111)
Room & Suite (162)
Dining (24)
Amenities (15)
Questions & Answers
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Tara P
2 June 2017|
AnswerShow all 5 answers
Response from Ronnie C | Property representative |
Yes of course and we look forward to welcome you . regards ronnie
0
Votes
des h
18 May 2017|
Answer
Response from nsalinas2017 | Reviewed this property |
You walk next door and eat there. Who said anything about a kitchen or bar? It was what I thought about this hotel. Good place and food for the night.
0
Votes
kerry452
15 March 2017|
AnswerShow all 4 answers
Response from Ronnie C | Property representative |
Dear Guest Thank you for your enquiry and the earliest check in will be 2 pm but in case we do have the availability we will be happy to check you earlier. Regards Ronnie
0
Votes
Room Tips
"executive double"
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"As the hotel is located on High Street, best to take rooms facing the back."
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"The tip is don't use this 'hotel', its too dear for what it offers."
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"Request for rooms near the front desk for stronger wifi."
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