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BEST WESTERN Seraphine Kensington Gardens Hotel

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412 Reviews from our TripAdvisor Community

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There are newer reviews for BEST WESTERN Seraphine Kensington Gardens Hotel
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Showing 333: English reviews
Reviewed 15 August 2016 via mobile

This hotel is ideal for a family visit to London.. Staff are friendly and helpful, Rooms are small but very comfortable and a compact bathroom , breakfast is good with a good selection, hot breakfast can be ordered at an extra charge... This hotel is very central for touring London , Kensington high st has some beautiful restaurants to meet...

Thank yoyo41
LIMLondon, Manager at BEST WESTERN Seraphine Kensington Gardens Hotel, responded to this review

Dear Guest, Thank you for your recent stay at Seraphine Kensington Gardens. We are delighted to hear that our team is doing a good Job and hope to have you with us soon again! Greetings from Seraphine Gardens Team

Solihull, United Kingdom
Reviewed 13 August 2016

Tucked away on Ken.high street above Nandos it boasts a good location.room was clean and offered all you need as a bloke travelling alone .swerved breakfast as you are on top of one another and the food is forgettable .one gripe .my tv did not work .as I was there 2 nights I wanted sorted.reported it first thing mon.morning on...

1Thank peter f
Indianapolis, United States
Reviewed 6 August 2016

Rooms clean. Shower worked well. Shampoo provided. Bed comfortable. Small, but under £100 in central London so that is to be expected. Continental breakfast solid, albeit with cold cuts instead of the sausages/bacon you usually get at BWs - still able to make a decent sandwich (cooked breakfasts were available at charge, I think). Close to an underground station and...

1Thank Jack M
Bedale, United Kingdom
Reviewed 4 August 2016

If you are visiting London, please do not stay at this hotel, it will ruin your stay and will give a bad impression of the hospitality business in general. The gentleman behind reception on my arrival was openly hostile when I queried his request for photo id and a credit card (the room was pre-paid and I have never had...

1Thank GT2310
Shillingstone, United Kingdom
Reviewed 3 August 2016

The hotel was spotless (we had a double executive room). Small room but very well appointed. Tea/coffee, wi-fi etc. Noise in our High St Kensington facing room virtually intolerable until 3am. Cold buffet breakfast adequate but I did enjoy the limited cold meats and cheese. First floor reception (accessed by stairs) not an problem (even with knackered knees and a...

Thank BrianLHall
Reviewed 30 July 2016 via mobile

The hotel has a great location but little else positive to say. The man on the check in desk was so rude and unhelpful. I stayed 2 nights while on a course. I had a single room that was tiny, you struggled to get round the bottom of the bed to to reach the window it was that tight. The...

1Thank Dippydulie
Durango, Mexico
Reviewed 26 July 2016

I was surprised by this hotel. Although at first is complicated to take the stairs to the lobby with your luggage, the size of the rooms is pretty good for London and has a great location! Not that far from the metro station (5 min walk) and right in front of Kensington Park and near many restaurants an shops. (bus...

Thank EnqBar
Haverhill. Suffolk. England
Reviewed 20 July 2016

Not a great hotel . But in a good location for exploring the West End. I paid by Best Western gift vouchers, and was billed to my credit card 15 months after my stay. I questioned this with the manager who was unhelpful . He had no explanation as to why ...and just kept re-iterating that he is allowed to...

1Thank Jas0n69
London, United Kingdom
Reviewed 15 July 2016

I have stayed in some not very good hotels in London on business, but this takes the rancid biscuit. I am embarrassed, as this is the hotel that gives London its bad reputation for accommodation with foreign tourists. Carpets were REALLY dirty, the lift was scary (the receptionist actually intimated I might prefer to take the stairs despite my heavy...

Isle of Sheppey, United Kingdom
Reviewed 10 July 2016

booked this hotel has attending a concert in Hyde Park. Good location about 3min walk to Kensington High St tube. Small front to hotel and a few stairs to climb to reach reception. Rooms were clean small but adequate for our needs. Tip is to request a room at the back as rooms on the high st can be noisy...

Thank ChickandNik

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Staying in South Kensington

Neighbourhood Profile
South Kensington
With its ivied mews, row upon row of Poppins-esque white washed mansions, and placid garden squares, it's easy to see the charms of South Kensington. And with superb access to Hyde Park, Holland Park and Kensington Gardens, as well as the largely child-friendly and mostly free Museum Quarter (not to mention more major attractions like Royal Albert Hall) such charms are easy to make the most of. As welcoming and cosmopolitan as it is reserved and residential, South Kensington is always a hit with visitors.
Explore this neighbourhood


  • Free High Speed Internet ( WiFi )
  • Room Service
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
Things to do
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Room Service
  • Dry Cleaning
Official Description (provided by the hotel)
Ideally located on High Street Kensington, just a few minutes’ walk from the High Street Kensington Tube Station, this modern, intimate chic hotel overlooks the magnificent Kensington Gardens and is the perfect choice for either a pleasurable few days holiday or short business trip. In the surrounding area of the hotel one can find stylish shops, bars and restaurants. Royal Albert Hall, Art galleries, the Natural History and Science Museums, Hyde Park, Buckingham Palace are just a few of the many attractions which are located within walking distance of the hotel. The hotel is also within easy access to both the Olympia and Earl’s Court Exhibition Centres. ... more   less 

Additional Information about BEST WESTERN Seraphine Kensington Gardens Hotel

Address: 9 Kensington High Street, London W8 5NP, England
Region: United Kingdom > England > London > South Kensington , Kensington and Hyde Park
Price Range: ₹ 6,931 - ₹ 14,815 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — BEST WESTERN Seraphine Kensington Gardens Hotel 4*
Number of rooms: 21
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Hotel Style:
#322 Business Hotel in London
#356 Luxury Hotel in London
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN Seraphine Kensington Gardens Hotel staff and other travellers.
8 questions
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Swansea, United Kingdom
over a year ago
4 months ago
Plymouth, United Kingdom

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Questions? Get answers from BEST WESTERN Seraphine Kensington Gardens Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Avoid the hotel and go elsewhere”
 of 5 bubbles vincentdE9094KZ, 13 Nov 2016 | Read review
“Don't stay there!”
 of 5 bubbles EA7, 1 Nov 2016 | Read review
“Don't stay at this hotel. Just don't.”
 of 5 bubbles Clbrtwewill, 15 Oct 2016 | Read review
“Ask for one were the TVs works”
 of 5 bubbles peterf984, 13 Aug 2016 | Read review
“For the best room book at a different hotel!”
 of 5 bubbles GT2310, 4 Aug 2016 | Read review
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