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BEST WESTERN Seraphine Kensington Gardens Hotel

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412 Reviews from our TripAdvisor Community

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There are newer reviews for BEST WESTERN Seraphine Kensington Gardens Hotel
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Showing 333: English reviews
Redwood City, California
Reviewed 16 October 2016

Summary: We stayed one night in this hotel (of three), checked out on day two after changing rooms and discovered roaches in our "new" room. The concierge was supportive of our request following our first night in this hotel to change rooms, and offered to change our room again once we discovered bugs. However, my husband and I were both...

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Helpful?
Thank Clbrtwewill
LIMLondon, General Manager at BEST WESTERN Seraphine Kensington Gardens Hotel, responded to this review

Dear Mikko Heikkinen, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests...

Cairnbaan, United Kingdom
Reviewed 4 October 2016

This hotel is in an excellent location you have to keep an eye out for the entrance door, yes as mentioned before the stairs are narrow and steep, but the hotel is clean tidy modern very nice shower, comfy bed, no noise and was a very reasonable price and the staff are very helpful and polite. If you are looking...

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Helpful?
Thank Duncan I
LIMLondon, Manager at BEST WESTERN Seraphine Kensington Gardens Hotel, responded to this review

Dear Guest, Thank you so much for staying with us and for leaving a good comments for our hotel, we really appreciated it. We are glad that your stay was satisfactory and that our service and staff made a difference to make your stay as comfortable as possible. We hope to see you again soon, Kind Regards Managment

Reviewed 15 September 2016

The only reason to stay here would be the location. Only a few blocks to the Bayswater station, across from Kensington Park, and close walk to numerous lovely restaurants. If you have any mobility issues, look somewhere else. The stairs are rather steep and narrow. Room is tidy but hotel overall is rather run down. Entrance is a bit tricky...

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Helpful?
Thank bctr1
LIMLondon, Manager at BEST WESTERN Seraphine Kensington Gardens Hotel, responded to this review

Dear Guest, Thank you for staying with us and for leaving a review, we really appreciated it. Sorry we don't have lift from the ground floor but if you carry a luggage please press the button at the main entrance to get help with the luggage. Looking forward to see you again at our hotel Kind Regards Managment

Tadley, United Kingdom
Reviewed 12 September 2016

Excellent and well located hotel. The room was modern, tidy and clean with modern bathroom. Finding the hotel was quite difficult as it is just a doorway in-between shops so get the hotel to tell you which shop it is next to. Great location for Hyde Park festivals like Proms in the Park.

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Helpful?
Thank Steve D
LIMLondon, Manager at BEST WESTERN Seraphine Kensington Gardens Hotel, responded to this review

Dear Guest, Thank you so much for staying with us and for leaving a good comments for our hotel, we really appreciated it. We hope to see you again soon, Kind Regards Managment

Reviewed 10 September 2016

Just a doorway announces your arrival. Not easy to find. Can't leave your luggage downstairs to check in as it would be stolen. Reception is on 1st floor no offer of assistance from staff. Room was on 3rd floor - had to ask if we could use the lift, not sure he was happy about that. Room was clean but...

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Helpful?
Thank Caro3844
LIMLondon, Manager at BEST WESTERN Seraphine Kensington Gardens Hotel, responded to this review

Dear Guest Thank you for staying at our hotel and leaving a review. we will take your review into consideration and we will use it for improvements. We apologize that the hotel did not meet your expected standards but we will definitely use your feedback for improvements. Kind Regards Management Team

Maleny, Australia
Reviewed 9 September 2016

Emirates driver had difficulty finding it (we fly Business Class). Guess he does not have many passengers that stay here. Assess is by 2 flights of steep stairs and no lift to 1st floor reception. Shower door would not close properly resulting in the floor flooding. Water temperature fluctuated when showering. Carpets in threads. Very small room. Had to walk...

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Helpful?
Thank graemet483
LIMLondon, Manager at BEST WESTERN Seraphine Kensington Gardens Hotel, responded to this review

Dear Guest, Thank you for your feedback. Please accept my apologies for any inconvenience you may have experienced during your time with us. The feedback we receive from guests such as yourself is a vital part of our Business and I can assure you that the points you have raised have been taken on board. I hope that we will...

Detroit, MI, USA
Reviewed 7 September 2016

We enjoyed our stay. We liked the location, with restaurants and shopping close by, and access to the tube about a five minute walk away. The breakfast was decent, and the rooms were adequate. This was our first trip to London, and found this hotel to be a reasonable place to stay, yet close enough to access many attractions via...

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Helpful?
Thank SueMooney
LIMLondon, Manager at BEST WESTERN Seraphine Kensington Gardens Hotel, responded to this review

Dear Guest, Thank you so much for staying with us and for leaving a good comments for our hotel, we really appreciated it. We are glad that your stay was satisfactory and that our service and staff made a difference to make your stay as comfortable as possible. We hope to see you again soon, Kind Regards Managment

Reviewed 3 September 2016 via mobile

The hotel is very run down. The room was very small. The bedding and the bathroom were clean and the location is fantastic but that is where it ends. There is no lift on the ground floor and we faced a long stairwell- with an old unclean carpet- not a good beginning. We had to ask for assistance with our...

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Thank Eugenie Miroshnikoff
Bedford
Reviewed 31 August 2016 via mobile

When we arrived the staff were more than happy to let us drop off luggage. When we returned, we were given a room that had not been cleaned by mistake. The manager couldn't apologise enough and upgraded us immediately to a lovely room. We were very satisfied with it and the stay was comfortable. We would return because of the...

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Helpful?
Thank JoJoandJames
South Shields, United Kingdom
Reviewed 26 August 2016

Just returned from a two night stay. Booked with my partner for a sightseeing trip. On arrival, we discovered that our room was tiny with a very claustrophobic bathroom. However, it was clean and had air conditioning which we needed as the weather was very hot.The toilet flush was broken so we informed reception and, in their credit, they fixed...

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1Thank Lisa G

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Staying in South Kensington

Neighbourhood Profile
South Kensington
With its ivied mews, row upon row of Poppins-esque white washed mansions, and placid garden squares, it's easy to see the charms of South Kensington. And with superb access to Hyde Park, Holland Park and Kensington Gardens, as well as the largely child-friendly and mostly free Museum Quarter (not to mention more major attractions like Royal Albert Hall) such charms are easy to make the most of. As welcoming and cosmopolitan as it is reserved and residential, South Kensington is always a hit with visitors.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
Things to do
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Room Service
  • Dry Cleaning
Official Description (provided by the hotel)
Ideally located on High Street Kensington, just a few minutes’ walk from the High Street Kensington Tube Station, this modern, intimate chic hotel overlooks the magnificent Kensington Gardens and is the perfect choice for either a pleasurable few days holiday or short business trip. In the surrounding area of the hotel one can find stylish shops, bars and restaurants. Royal Albert Hall, Art galleries, the Natural History and Science Museums, Hyde Park, Buckingham Palace are just a few of the many attractions which are located within walking distance of the hotel. The hotel is also within easy access to both the Olympia and Earl’s Court Exhibition Centres. ... more   less 

Additional Information about BEST WESTERN Seraphine Kensington Gardens Hotel

Address: 9 Kensington High Street, London W8 5NP, England
Region: United Kingdom > England > London > South Kensington , Kensington and Hyde Park
Price Range: ₹ 6,931 - ₹ 14,815 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — BEST WESTERN Seraphine Kensington Gardens Hotel 4*
Number of rooms: 21
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Hotel Style:
#322 Business Hotel in London
#356 Luxury Hotel in London
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN Seraphine Kensington Gardens Hotel staff and other travellers.
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Swansea, United Kingdom
over a year ago
4 months ago
Plymouth, United Kingdom

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Questions? Get answers from BEST WESTERN Seraphine Kensington Gardens Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Avoid the hotel and go elsewhere”
 of 5 bubbles vincentdE9094KZ, 13 Nov 2016 | Read review
“Don't stay there!”
 of 5 bubbles EA7, 1 Nov 2016 | Read review
“Don't stay at this hotel. Just don't.”
 of 5 bubbles Clbrtwewill, 15 Oct 2016 | Read review
“Ask for one were the TVs works”
 of 5 bubbles peterf984, 13 Aug 2016 | Read review
“For the best room book at a different hotel!”
 of 5 bubbles GT2310, 4 Aug 2016 | Read review
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