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24/12/2017 25/12/2017
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    Seraphine London Kensington Gardens

    9 Kensington High Street | Bourne End, London W8 5NP, England
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    24/12/2017 25/12/2017
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    US$ 101
    US$ 92
    SAVE US$ 9
    US$ 95
    US$ 95
    Traveller (114)
    Room & Suite (141)
    Dining (17)
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    Overview
    • Excellent22%
    • Very good42%
    • Average20%
    • Poor8%
    • Terrible8%
    Travellers talk about
    Free Wifi
    Breakfast included
    Air Conditioning
    Non-Smoking Hotel
    Bar/Lounge
    Multilingual Staff
    Laundry Service
    Housekeeping
    Free Parking
    4.0 Star Hotel
    All hotel details
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    The Milestone Hotel and Residences
    2,019 reviews
    #3 of 1,078 hotels in London
     
    51 Kensington Court Limited
    92 reviews
    #733 of 1,078 hotels in London
     
    Royal Garden Hotel
    3,454 reviews
    #93 of 1,078 hotels in London
     
    Clearlake Hotel
    25 reviews
    #892 of 1,078 hotels in London
     
    Rooms
    24 Dec25 Dec
    |
    1 room, 2 adults, 0 children
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    Standard Room

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    Write a Review
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    Reviews (458)
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    1 - 5 of 365 reviews

    Reviewed 1 week ago

    Stayed in 2015 to attend an event at Royal Albert Hall, location is good but the hotel is average. Breakfast is nice, but service lacks attentiveness and attention to detail. Rooms, decor and cleanliness and below average. In reality the time of booking the hotel...More

    Thank DevonWood80
    Response from Ronnie C, General Manager at Seraphine London Kensington GardensResponded 1 week ago

    Dear guest You seem to have put a review in each of our hotels and I have already replied to you. regards Ronnie Cherian

    Reviewed 3 weeks ago

    We stayed here for 3 nights at the end of October and were extremely disappointed by the level of cleanliness in the bathroom. When we got to our room I returned immediately to reception to request another because the smell of mould and damp was...More

    1  Thank 989CarolynC
    Response from Ronnie C, General Manager at Seraphine London Kensington GardensResponded 2 weeks ago

    Dear Guest Thank you for your feedback and Please accept my sincere apologies for not everything going to plan. I have taken on board the points raised and have already actioned them. Regards Ronnie Cherian

    Reviewed 3 weeks ago

    We stayed for one night, needed a base close to The Royal Albert Hall, it was just a few minutes by cab, so that ticked the box. The room was bigger than I expected, the bed was a double 5 foot, and there was a...More

    Thank Rachel H
    Response from Ronnie C, General Manager at Seraphine London Kensington GardensResponded 2 weeks ago

    Dear Guest Thank you for your review and glad you enjoyed your stay with us. Regards Ronnie Cherian

    Reviewed 3 weeks ago via mobile

    Great location. Tiny room. Grotty and unclean. Spoke to reception this morning politely to give them the opportunity to sort out flickering light, dirt and dust, dirty bathroom and bathroom roof. Came back eight hours later to find not a single one of these issues...More

    Thank Emma B
    Response from Ronnie C, General Manager at Seraphine London Kensington GardensResponded 3 weeks ago

    Dear Guest Please accept my sincere apologies for letting you down. It is only through feedback that we get the opportunity to improve but what you mentioned were basic. I will personally speak to the team to investigate this further. be rest assured that it...More

    Reviewed 15 October 2017

    It's the second time we've stayed here again booking primarily due to its convenience for both, the Albert Hall a 10 minute walk and the underground again 10 minute walk to High street Kensington station, Bus stops right outside so no problems getting there. Comfortable...More

    Thank Dave R
    Response from Ronnie C, General Manager at Seraphine London Kensington GardensResponded 18 October 2017

    Dear Guest First and foremost thank you for your custom once again because there is no greater satisfaction other than a returning guest. I am pleased that all went well and we do advertise very clearly that we do not have a lift from the...More

    The Milestone Hotel and Residences
    2,019 reviews
    #3 of 1,078 hotels in London
     
    51 Kensington Court Limited
    92 reviews
    #733 of 1,078 hotels in London
     
    Royal Garden Hotel
    3,454 reviews
    #93 of 1,078 hotels in London
     
    Clearlake Hotel
    25 reviews
    #892 of 1,078 hotels in London
     
    About
    Amenities
    • Top amenities
    • Free High Speed Internet ( WiFi )
    • Bar/Lounge
    • Breakfast included
    • Hotel Amenities
    • Breakfast included
    • Laundry Service
    • Multilingual Staff
    • Breakfast Available
    • Room amenities
    • Air Conditioning
    • Things to do
    • Bar/Lounge
    Details
    • Price range
    • US$ 101 - US$ 224 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #321 Business Hotel in London
    • #384 Luxury Hotel in London
    • Room types
    • Non-Smoking Rooms
    • Number of rooms
    • 21
    • Reservation Options
    • TripAdvisor is proud to partner with Booking.com, Agoda, Travelocity, Hotels.com, Orbitz, Hotwire, TripOnline SA, getaroom.com and Cancelon so you can book your Seraphine London Kensington Gardens reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • United Kingdom >
    • England >
    • London
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    Traveller (114)
    Room & Suite (141)
    Dining (17)
    Hotel & Grounds (94)
    Bathroom (25)
    Nearby
    Nearby HotelsSee all 1,078 hotels in London
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    Royal Garden Hotel
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    Nearby Attractions
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    Ask a question
    Questions & Answers
    Craig P
    28 January 2017|
    AnswerShow all 4 answers
    Response from Paul S | Reviewed this property |
    Some confusion here because of the name of the hotel. The seraphine at kensington is nowhere near the Apollo. The Apollo is at Hammersmithand the Hammersmith Seraphine Hotel is literally 15 minutes walk to this venue. If by... More
    0
    Votes
    whlrydr
    26 January 2017|
    Answer
    Response from Ronnie C | Property representative |
    Dear Guest, Thanks for your sending us this question, we would like to share that we dont have accessible rooms in Seraphine London Kensington Gardens, but 2 of our sister hotels do have accessible room with shower, both... More
    0
    Votes
    Millie T
    12 July 2016|
    AnswerShow all 7 answers
    Response from Rachael213 | Reviewed this property |
    Yes it has from the first floor but not at ground level (if my memory serves me right) reception is also on first floor
    1
    Vote
    Room Tips
    "Ask for the back, away from Kensington High Street"
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    "Make sure the elevator is working, before you book!"
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    "Road facing rooms are noisy."
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    "was told front rooms were noisey but found not to be a problem"
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