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BEST WESTERN Maitrise Hotel

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BEST WESTERN Maitrise Hotel
BEST WESTERN Maitrise Hotel
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895 Reviews from our TripAdvisor Community

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Showing 697: English reviews
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Reviewed yesterday NEW

Our first room was big enough, with a good bathroom and enough amenities. The bed was quite hard, but for 1 night ok. The big problem was an airco which was not working. The room was really hot. As we got in late we hoped the airco would start working later. It did not and we could almost swim out...

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Helpful?
Thank Ramses K
Swansea, United Kingdom
Reviewed yesterday NEWvia mobile

Me and my partner stayed here recently and upon arrival the interior of the hotel seemed nice along with friendly staff, we were unable to check in until 2:00 so dropped the bags off, these along with everyone else's luggage were stored in the hallway by the entrance, which doesn't fill you with confidence that's they're safe! We checked in...

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2Thank Levs1306
Cwmbran, United Kingdom
Reviewed 3 days ago NEW

Reasonable value drew me to this Hotel for a business stay. Bright and attractive reception was about the only good point. The advertised wi-fi was not available apparently not enough licences or something similar. If you advertise it, supply it. The room was minute, i could not walk through the door with my bags and had to take them from...

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Thank themonty888
Lexington, Kentucky
Reviewed 1 week ago

This hotel is small, but lovely, in a quiet residential neighborhood in northwest London. The rooms are clean and the shower is honestly amazing! The staff are very friendly and helpful and we had no problems with our stay. I'm giving it four stars because of the location-it's out of the way which is nice but it's not if you're...

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Helpful?
Thank SuzyRW
Moin U, General Manager at BEST WESTERN Maitrise Hotel, responded to this review

Dear Suzy, Thank you for the great review on TripAdvisor. I am really pleased that you enjoyed your stay with us and thank you also for recommending our hotel for future travellers. If I can be of any assistance in regards to this booking or a future booking, please do not hesitate to contact me directly at the hotel: Reservations@bwmaitrisehotels.com....

Athens, Greece
Reviewed 1 week ago

Arrived only to find out that the girl working on the previous shift had downgraded me, I had booked a double room and found my self in a room where even my luggage doesn't fit, the exterior door when it opens it hits the bed so you can only imagine how tiny the room was ( for 200 pounds I...

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Helpful?
Thank Kiew1979
Moin U, General Manager at BEST WESTERN Maitrise Hotel, responded to this review

Dear Kiew, Thank you for taking the time to review your recent stay at The Best Western Maitrise Hotel. I was most concerned to read that you have mixed experience during your stay at the hotel. I would like to take this opportunity to sincerely apologise for any inconveniences these issues might have caused. Your feedback is important to us...

Reviewed 1 week ago via mobile

IGNORE THE POOR REVIEWS. This hotel is perfect for a short weekend away, i went with a friend (both 23) and we thought thought the loctaion and rooms were ideal. The staff could not have been more helpful and the room was spotlessly clean. The only reason i wouldnt give this 5 is due to the size of the room...

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Helpful?
Thank pensby2009
Moin U, General Manager at BEST WESTERN Maitrise Hotel, responded to this review

Dear Guest, Thank you for your glowing review! It is very much appreciated and I very much hope to welcome you back in the near future. It has been a pleasure having you staying with us and I would like to thank you for sharing your experience on TripAdvisor. I shall share your lovely comments with my team. For any...

West Yorkshire
Reviewed 2 weeks ago via mobile

We stayed at the Matrisse for one night while attending a BBC event at Maida Vale Studios. The Hotel was an easy find from Kilburn Tube Station. Check in was straightforward we were welcomed by Moin who arranged a room upgrade as Best Western Reward Members to a Executive King. The room was situated at the back of the hotel...

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Helpful?
Thank poshbird120
Moin U, General Manager at BEST WESTERN Maitrise Hotel, responded to this review

Dear Guest, Thank you for taking some time to share your feedback and kind words with us. I'm truly pleased to read you've enjoyed staying with us and the special attention received from our staff. I hope I'll have the pleasure to welcome you back very soon. Kind Regards, Moin Uddin, Interim General Manager,Best Western Maitrise Hotel

Reviewed 2 weeks ago via mobile

Really small room but I can live with that.. the joke is the breakfast. Awful small continental breakfast, cold crepes and staff who were all chatting at the servers not slightly interested in helping had to search around for coffee and tea. Just a poor experience in the morning ruined a normal stay

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Helpful?
Thank Terry B
Moin U, General Manager at BEST WESTERN Maitrise Hotel, responded to this review

Dear guest, Thank you for taking the time to leave your feedback on your recent stay, I'm disappointed that not all aspects of your stay were satisfactory. Please do not hesitate to contact the Guest Relations team at Reservations@bwmaitrisehotels.com in order to provide us with further details on the points you’ve raised. Kind Regards, Moin Uddin, Interim General Manager,Best Western...

Kelso, United Kingdom
Reviewed 2 weeks ago via mobile

We recently started here for a surprise birthday weekend away for my wife - and the hotel here was fantastic! The staff made a real effort to make my wife feel special, and it was so appreciated by me - thank you! The hotel itself is really close to Kilburn Park tube station, and close to Tesco and Sainsbury's if...

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Helpful?
Thank Dave G
Moin U, General Manager at BEST WESTERN Maitrise Hotel, responded to this review

Dear Dave, Thank you for your five star review of your recent stay at The Best Western Maitrise Hotel on TripAdvisor. I am delighted to read that you had such an enjoyable stay and found the hotel convenient and the staff, professional and welcoming. It is our pleasure to receive you here at The Best Western Maitrise Hotel. I would...

Bedford, United Kingdom
Reviewed 3 weeks ago

Good location for tube and reasonable rates. Room was comfortable but a bit pokey. Also bear in mind that adding breakfast to the room booking does not include any hot breakfasts, which are extra. Probably better to just go with the hot breakfast because the continental one, not so good.

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Helpful?
Thank fcsenter
Moin U, General Manager at BEST WESTERN Maitrise Hotel, responded to this review

Dear guest, Thank you for taking the time to review your recent stay at The Best Western Maitrise Hotel.I am delighted you found the hotel, its services and location to both your convenience and comfort. It was a pleasure to have you staying with us and naturally, we look forward to welcoming you back to your new London home in...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Bar/Lounge
  • Room Service
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Multilingual Staff
  • Room Service
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Banquet Room
Official Description (provided by the hotel)
BEST WESTERN Maitrise Hotel is a 4 star boutique hotel, located in London's fashionable Maida Vale. The hotel opened its doors in summer 2009 following extensive refurbishment of a locally listed Victorian fronted building. ... more   less 

Additional Information about BEST WESTERN Maitrise Hotel

Address: 53 - 59 Kilburn High Road | Maida Vale, London NW6 5SB, England (Formerly The Quality Maitrise Hotel)
Region: United Kingdom > England > London
Price Range: ₹ 6,261 - ₹ 11,771 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — BEST WESTERN Maitrise Hotel 4*
Number of rooms: 110
Reservation Options:
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Hotel Style:
#383 Luxury Hotel in London
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN Maitrise Hotel staff and other travellers.
12 questions
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5 months ago
Newcastle upon Tyne, United Kingdom
Leamington Spa, United Kingdom
4 months ago
Canfield, Ohio
over a year ago

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Questions? Get answers from BEST WESTERN Maitrise Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“find somewhere else!”
 of 5 bubbles themonty888, 19 Feb 2017 | Read review
“read traveler comments before you book.”
 of 5 bubbles Kiew1979, 13 Feb 2017 | Read review
“Ask for a quieter room -- even if it doesn't have a window.”
 of 5 bubbles stuartt935, 27 Jan 2017 | Read review
“Possibiy contact direct as they do have some rather splendid larger rooms.”
 of 5 bubbles I3575NKjohnc, 13 Jan 2017 | Read review
“room 415 was our room, pleasantly surprised, would recommend this room.”
 of 5 bubbles chloelaver93, 4 Jan 2017 | Read review
5 of 5