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The New London Carlton Hotel

166 reviews
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Traveller (41)
Room & Suite (25)
Dining (2)
Overview
  • Excellent19%
  • Very good38%
  • Average24%
  • Poor7%
  • Terrible12%
Travellers talk about
“maida vale”(25 reviews)
“secure parking”(7 reviews)
“kilburn park”(6 reviews)
Free Wifi
Non-Smoking Hotel
Kitchenette
Multilingual Staff
Free Parking
Breakfast included
3.0 Star Hotel
All hotel details
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Reviews (166)Write a Review
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All reviewsmaida valesecure parkingkilburn parkcontinental breakfastsmall kitchenbakerloo linetube stationabbey road studiosroad noisebed apartmentportable heaterbus stop rightrestaurants barsfree wififamily weddingcozy hotelper night
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1 - 5 of 133 reviews
Reviewed 1 week ago via mobile

Experience with the room/hotel - Having arrived at 7am, we were provided with space to leave all our luggage, until 2pm when we could check in. Upon check-in, they require a £100 deposit. We paid in cash, and got it entirely back upon checkout. Room...More

Thank Hturk1297
Response from syd c, Manager at The New London Carlton HotelResponded 1 week ago

Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service . Our staff are trained to provide only the best in customer service, and we are pleased that you found value...More

Reviewed 2 weeks ago via mobile

Good place to stay for the price. Breakfast is NOT included In the hotel price. They have a ridiculous hotel policy you MUST leave a £100 deposit for your room which takes 3-5 days to get back on your card. Use cash instead so you...More

Thank E7532MQdanb
Reviewed 3 January 2018

A little tired around the edges, but generally pleasant hotel/ apartment with food facilities and close enough for Underground. Safe and secure parking. We had a good nights sleep although woken by people chatting loudly upstairs. The small kitchen area adequate for preparing simple meals...More

Thank andyH122
Reviewed 2 January 2018

The place is fine for a quick and cheap well appointed London stay. That they offer parking is good, well, it is an extra £10 (Jan 2018) but still good compared to London Prices. Though I was not the guest I have worked very closely...More

Thank Raintrek
Response from syd c, Manager at The New London Carlton HotelResponded 18 January 2018

Thank you for your comments. we apologize for the problems that you encountered during your last stay. This is not the type of review that we like to see, and we assure you that we will be looking into each point that you have made....More

Reviewed 2 December 2017

We booked for two nights but found neither TV or wifi worked, (which is not as advertised), shower stained and bed very uncomfortable, Reception apologised but there was no offer for the TV to be fixed even the following day, or an alternative room for...More

1  Thank Nick6856
Response from syd c, Manager at The New London Carlton HotelResponded 18 January 2018

Thank you for your comments. we apologize for the problems that you encountered during your last stay. This is not the type of review that we like to see, and we assure you that we will be looking into each point that you have made....More

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About
Amenities
Top amenities
Free High Speed Internet ( WiFi )
Hotel Amenities
Multilingual Staff
Details
Price range
US$ 84 - US$ 167 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms
Details
Price range
US$ 84 - US$ 167 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms
Add Photo Photos
Traveller (41)
Room & Suite (25)
Dining (2)
Questions & Answers
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jpolasky
20 April 2017|
AnswerShow all 3 answers
Response from Mauricio Z | Reviewed this property |
Airport is far away, we took a taxi from LHR to the hotel, £76 between 4, was better that getting a train, took us like an hour. Closest station is Maida Vale and it is 0.4 miles away. An Uber from Saint Pancras to the... More
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Votes
Room Tips
"We had a rear room, near carpark, so no nice veiw but it was away from noisier main road,"
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"On busy main road so back rooms would be quietest"
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"If you want a kitchenette just ask to make sure."
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"Corner rooms are spacious and quiet"
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